Facebook Customer Service Issues

I am having trouble accessing my account. It seems to have trouble verifying me. I got a notification about an unrecognized login from my own phone, which I've been using for months. After trying to verify comments and trusted friends, I still can't get in. This is affecting my charity knitting page and the special needs/rare condition pages I moderate. I need assistance to regain access to my accounts. - Christine Bray

I am seeking assistance regarding a hacked Facebook page that is using my child's photos without permission. Despite multiple reports from myself and friends, Facebook has not taken action in the four days since the hacking occurred. I am frustrated by the lack of support from Facebook in this situation, as well as the inability to directly contact someone who can assist in deleting the hacked page or restoring my access to it. I cherish my Facebook presence, but it is disheartening that I may face consequences for defending myself while the hacker continues to misuse my page and personal photos. I am reaching out for guidance before considering legal action. Please provide me with the necessary steps or contacts to help resolve this issue promptly. Thank you for your attention to this matter.

I have been struggling to access my account for more than a month now. Despite my efforts to recover it, I keep encountering the same issue with the code generator not being recognized by the system. I kindly request to temporarily disable 2FA so I can regain access and update my code generator. Thank you for your anticipated assistance. Requested action: Facebook to disable 2FA temporarily for me to regain access to my account. Afterward, I will reset 2FA and secure backup codes.

Hello, my Facebook account has been hacked. I no longer have access to my email or password, so I can't copy my profile link or search. The hacker has added their email, [redacted], to my account. Please delete my account under the name of Maahi Sharma. I have tried reporting it several times, but the account is still visible. Kindly delete the account for me. Thank you.

I am experiencing a troubling situation where someone is stalking me and using my pictures under a different name. They are posting check-ins with locations that match where I've been, even sending emails to my boss to jeopardize my job. The individual's name is "John Casey" (note the spelling).

I am having trouble verifying my identity for my music business account, even though my ID matches my music page name. I am the owner and have emails linked to other accounts on Facebook. I am locked out and feeling upset. I have proof of my identity as the author and owner of the account, "Bryant Rogers," along with paperwork for the album "Crackbaby" by Bryant Rogers. This situation is causing me stress and sadness. My alternate email is [redacted] Contact: [redacted]

I believe my Facebook account has been compromised as I am unable to reset my password, my phone number has been changed, and I cannot access my account. I have already submitted my ID card, but the link provided is not working. I keep receiving an error message stating that I have used too many codes. I am very disappointed with the way Facebook is dealing with my problem. I have had this account since [redacted], and I urgently need to regain access to it. Please contact me at the following email address: [redacted]

Muhammad, you recently received a decision regarding your Facebook account. Typically, it takes a little over a day to review the information provided. Currently, your account is not visible to others on the platform. Following this, the next step involves another review of your account. Due to the impact of the COVID-19 pandemic, there are fewer personnel available for these reviews, which may result in delays. Should your account comply with the Community Standards, you will regain access to Facebook. However, if it is deemed to violate these standards, your account will be permanently disabled, preventing further disputes.

I received a warning from your team about being placed in Facebook jail without any valid reason. I was watching a video about patty melt sandwiches, and my comment was flagged for censorship. I simply mentioned that my parents invented the patty melt at our family restaurant, the Red Rooster in Mexia, Texas. I explained that a true patty melt includes Texas Toast, grilled onions, miracle whip, and cheese only. I fail to understand how this violates any community standards. I request a review of the situation and an apology for this unnecessary sanction.

I am facing an issue with Facebook as it is not allowing me to share links to my blog, claiming it violates community standards. My posts do not involve any financial solicitations, scams, profanity, or nudity. I share content on political, church, and moral topics. I urge Facebook to rectify this misunderstanding promptly. - Clayton D Harriger, United Methodist Pastor, Retired. PH: [redacted].

Last month, my Facebook account was hacked. The hacker has been messaging my friends and requesting codes to hack into their accounts too. I have had my Facebook account since [redacted] and I am desperate to recover it as it contains thousands of pictures of my child. Unfortunately, I cannot access it because I have forgotten my password and the hacker has changed both my password and email address. If I submit my photo ID, will I be able to recover my account?

I primarily use Facebook to keep up with the posts of three friends I've known for about 20 years and to browse a local community information group. Throughout the years, I have never made any posts on Facebook and don't rely on it for news updates. Recently, they blocked my access due to what they called "unusual activity," which is confusing to me. I typically log in from one of my three computers or my iPad. When I need to reach out to my friends, I prefer using their personal websites. Now, Facebook is requiring me to go through a tedious process of resetting my password, completing a letter puzzle, and submitting a copy of my driver's license or passport, which feels like an invasion of privacy. I only follow three friends on the platform because I was initially uncomfortable sharing too much personal information. I find this request for personal documents excessive and unnecessary. I simply want to stay connected with my friends, and this situation seems like the kind of overreach by corporations that often disadvantages ordinary users.

My account was disabled on December 17, [redacted]. I have never violated Facebook's rules. I work as an Assistant Director at FIRS in Nigeria. I am not part of any secret society, and I am not a violent person. I have never invaded anyone's privacy. I am a member of various philanthropic groups on Facebook. There are multiple Tony Mochis on Facebook; I hope it was not a case of mistaken identity. I am unsure about the offense I may have committed. Please forgive me if I unknowingly broke any rules. Facebook is a significant part of my life. Thank you for offering this platform. Tony Mochi

I came across a Tavisstore ad on December 18th offering phone cases for $40. I placed an order (#[redacted]tv) but haven't received any updates despite contacting them five times. It's now December 29th, and I'm still waiting for a response. Can anyone provide information about this company advertised on Facebook? I used my Mastercard for payment and would appreciate any assistance in dealing with this situation. Thank you. Bob P.

Hello everyone, this is Hussam Wasti. Approximately 3 to 4 hours ago, I attempted to post on my Instagram account only to discover that my account was disabled. After investigating further, I found out that my account was deactivated due to being deemed ineligible to use the platform. I sincerely hope this is a misunderstanding. Please assist me in reactivating my account as it is crucial for my connections with important individuals in my life. Thank you.

Hello dear FB support, I am Yahya El Ghazouani, my username is Amigose. My Instagram account was unexpectedly stopped without any actions on my part that would violate Facebook's policies. I would like to inform you that this account includes my Instagram profile, which has also been stopped. Please recover my account as soon as possible as it contains my information, photos, stories, and long-time friends. This situation has affected me, and my friends are asking questions. - My ID is currently being processed, and it includes the receipt issued by national security. - My Facebook is linked to this phone number: [+[redacted]37], which I currently use. - I have also created a new email address for this purpose: [redacted], which is also linked to this number. Sincerely, Yahya Elghazouani

Dear Facebook Support Team, I recently lost access to my code generator, which allowed me to generate the 6-digit two-factor authentication codes necessary for logging into my account. Unfortunately, I no longer have the generator and find myself unable to proceed. I have a mobile phone number and an email address linked to my account for verification purposes. Could you please assist me by providing a new two-factor authentication code generator or OTP for login? I have attempted all possible solutions without success. My account is associated with this email address and phone number and includes a page with Facebook ads. However, the two-factor authentication is preventing me from accessing my account. I assure you that I am the rightful owner of this account linked to the mentioned email address. Your help in restoring access to my account would be greatly appreciated. Thank you for your assistance. Kashif

Hello, I regret to inform you that my personal account has been banned due to my actions. Regrettably, I sent a photo to my friend, which was a mistake, and I apologize for it. I kindly request the account to be reinstated since there are many personal photos uploaded that I would like to retrieve. This account is linked to my Instagram, and I am unable to access my Instagram ID. I would appreciate your assistance in reopening my account. Thank you. Email: [redacted]

Hello, I am having trouble remembering the email address linked to my previous Facebook/Meta account. My name is Angela Gonzalez, and on FB/Meta, my profile account is under "Angelina Corvinus." I am attempting to regain access to my personal FB/Meta account. I have refrained from using my real name due to past stalking experiences. I am certain that my account has been compromised. The email address provided, k*************[redacted], is NOT associated with my account. I suggest implementing facial recognition as an added security measure. I would appreciate a swift resolution. Thank you.

This morning, I discovered that my account was disabled, depriving me of access to Messenger, Facebook, and Instagram simultaneously. I am baffled by this sudden development, as I have had no contentious interactions. When I attempt to confirm my identity using the required documents, I am informed that the review process cannot proceed due to limited staff during the pandemic. I feel helpless as every attempt to resolve this issue leads me back to the same dead-end of submitting documents that go unreviewed. I seek assistance in rectifying this situation promptly.