Facebook Customer Service Issues

Archive 1592

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1592. It includes a selection of 20 issue(s) reported December 30, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
On December 29th, [redacted], our company's Facebook page was unexpectedly unpublished for unknown reasons. The message received stated that our page was believed to be impersonating another entity. We are eager to resolve this issue promptly and would like to reinstate our page. Our page goes by the name Phillip Capital Management Sdn Bhd. It has been taken offline, and we are seeking assistance in restoring its visibility to the public.
Reported by GetHuman6965934 on Thursday, December 30, 2021 2:12 AM
I have had my account restricted by Facebook yet again for sharing a picture and a helpful warning. It seems that Facebook is limiting my freedom of speech by misinterpreting my intentions. Despite being accused of sharing false information, I take care to share only verified facts. It is frustrating to feel censored for expressing a different point of view. Personal privacy is important, and we should not be scrutinized for our online activities. I believe in the freedom of speech granted by the 1st amendment and feel unfairly targeted by Facebook's restrictions. I intend to share my experience on YouTube to shed light on this issue. Facebook's actions feel unjust, and I question their role in fostering open communication online.
Reported by GetHuman6966078 on Thursday, December 30, 2021 3:04 AM
My phone was stolen recently, and my Facebook account, which was on the phone, had its password changed. I managed to recover the account, but now there is a security key code hindering my access. The person who stole my phone activated two-step authentication, and I don't have the code. I am worried about losing access to apps, games, and the connections with my family that were linked to the account. It's an old account with sentimental value, and I'm seeking assistance to regain entry. Thank you for any support. -Jonny Luna
Reported by GetHuman6966139 on Thursday, December 30, 2021 3:41 AM
In November, I reset my Facebook password after a period of inactivity lasting about two years. Initially, I successfully logged in without any issues. However, shortly after Christmas, when I attempted to access my Facebook account using a new laptop, my account became locked. The message "We noticed unusual activity on your account. This could indicate that someone has accessed your account without your permission" appears every time I try to log in. When I follow the verification steps to confirm my identity, Facebook attempts to send a code to an old phone number I no longer have access to. Unfortunately, I do not have the option to receive the code via my current phone number or email address. How can I regain access to my account?
Reported by GetHuman-hburtbro on Thursday, December 30, 2021 3:42 AM
Hello Facebook Team, I recently had my Facebook account disabled due to an alleged violation of the Community Guidelines. However, after reviewing the terms and services, I believe this deactivation was in error. I am requesting a review of my account so it may be reinstated promptly. Thank you for your attention to this matter. Best, Anupam Das Email: [redacted] Phone: +88 [redacted]9
Reported by GetHuman-oxyanupa on Thursday, December 30, 2021 3:54 AM
Dear Sir, My personal Facebook account was mistakenly disabled by your security system. I have submitted my identity card to prove that I am the rightful owner and not using anyone else's identity. It has been 3 days since my account was disabled, and despite sending my ID, I am still unable to access my account. I believe this evidence should be enough to reinstate my account. Kindly review my appeal and unlock my personal Facebook account. Thank you for your assistance. Sincerely, Isan Kumar Patro.
Reported by GetHuman-isanpatr on Thursday, December 30, 2021 3:59 AM
My mother, C. B. Morris, is struggling to access her Facebook account due to forgetting her password and no longer having access to her old email, [redacted] As she is 81 years old and not very tech-savvy, I am reaching out for help on her behalf. Her new email is [redacted] Is there a way to regain access to her account by updating the email associated with it? There have also been reports of her account sending friend requests without her knowledge, indicating a possible hack. I believe speaking with a support representative could help resolve these issues. I can be reached at [redacted]. Thank you. - D. Morris
Reported by GetHuman6966204 on Thursday, December 30, 2021 4:22 AM
Hello Facebook Support Team, I am encountering a serious issue with my account being compromised by a hacker who has posted inappropriate content causing my account to be disabled. I am hopeful that upon reviewing the situation with the information I've provided, you can assist me in resolving this matter. Thank you for your attention and support. Account Name: ياسين القطناني Birth Date of the Account: 2/1/[redacted] Account Email: [redacted] Account Phone Number: [redacted]
Reported by GetHuman-rebelyt on Thursday, December 30, 2021 4:26 AM
I received a message from Facebook stating that there was some minor activity in my account. Normally, they would email me on my Gmail to verify such actions, but this time they locked my account without first consulting me. I want them to unlock my account promptly. They acted too hastily this time by locking me out without prior confirmation like they usually do. I hope they stop this unnecessary intrusion; if they continue this, I might consider ending my Facebook use. It's unfair to demand my driver's license to regain access, and I refuse to comply with such a request. I just want my account back without this unnecessary ordeal.
Reported by GetHuman6966212 on Thursday, December 30, 2021 4:26 AM
Komal, you've disagreed with the decision made on December 24, [redacted]. Normally, it takes a bit over a day for us to assess your information. Unfortunately, your Facebook account is not visible to others, and you cannot use it currently. What follows is a subsequent review of your account. Because of the COVID-19 pandemic, our team has fewer individuals to review information, so this process may take longer than usual. If your account is found to adhere to our Community Standards, you will regain access to Facebook. However, if your account is found to be in violation of our Community Standards, it will be permanently disabled, and you will not be able to dispute it further. Please log out of Komal Singh's account.
Reported by GetHuman-runmusic on Thursday, December 30, 2021 4:28 AM
Dear Sir, I wanted to report that my official Facebook account has been permanently locked. I have followed all the Facebook community guidelines and provided my real documents. My account details, including name and date of birth, match my ID card. Despite this, my ID card has been rejected, and I am unable to log in to my account. I kindly request a review of my locked Facebook account to resolve this matter promptly. Thank you. Name: S.G. Email: [redacted] Phone: [redacted]
Reported by GetHuman-ringtone on Thursday, December 30, 2021 6:05 AM
My email linked to my Facebook account was hacked, which was hunterlcondrey[at]gmail[dot]com. I'm unable to reset my password and need to resolve this problem promptly. Unfortunately, I no longer have access to the email address (hunterlcondrey[at]gmail[dot]com). I've attempted to recover it using other methods, but since that email was the only one associated with it, I can't reset the password without sending it to the old email.
Reported by GetHuman-hcondrey on Thursday, December 30, 2021 6:05 AM
My account was hacked, and I received an email from Gmail regarding the issue. When I tried to log in, I discovered that it was disabled. After confirming it, the account was briefly opened before being disabled again. I attempted to create a new account, but it was also disabled. I want to clarify that I am not engaging in any fraudulent activities. I even use my picture to verify my identity. I would appreciate it if my situation could be addressed promptly.
Reported by GetHuman-ayebakur on Thursday, December 30, 2021 6:11 AM
Hello, I am a genuine user of this account and always comply with the guidelines set by the Facebook community. Recently, my account was suspended due to an accidental request to upload my ID for Facebook protection. I have provided all the necessary identification to prove my identity and kindly request for my account to be reinstated at your earliest convenience. Thank you.
Reported by GetHuman-mrinalbi on Thursday, December 30, 2021 6:26 AM
Someone has hacked my Facebook account and obtained all of my personal information. I suspect they are using it for fraudulent activities, including setting up a cash app in my name. They have also altered my Google account information, making it inaccessible to me. I need assistance in tracking down this individual who goes by the name Gala Prince and is linked to [redacted] Marine Street. I require urgent help with this matter as he is causing significant damage to my online presence. Please contact me promptly via email to discuss further actions. Thank you.
Reported by GetHuman-tyroneng on Thursday, December 30, 2021 7:14 AM
Bonjour, je viens de me réveiller et j'ai pris mon portable pour vérifier Facebook. J'ai remarqué que je n'ai plus accès à mon compte. En vérifiant mes emails, j'ai vu que mon compte a été modifié le 30 décembre [redacted] avec l'adresse IP 2.[redacted].2.[redacted], provenant de Conyers, Géorgie, États-Unis. J'ai essayé de réinitialiser mon mot de passe pour me connecter, mais même mon adresse email a été changée. Comment puis-je récupérer ce compte ? Le compte est au nom de Jason Lange, avec l'adresse email [redacted]
Reported by GetHuman6966526 on Thursday, December 30, 2021 7:30 AM
I have been trying to upload my ID proof for my disabled account recovery applications on Facebook, but I have not received a substantial response. Facebook has mentioned they have limited employees for reviews. It is crucial for me to reactivate my account as I conduct all my businesses through my Facebook page and account. I am feeling overwhelmed by this situation. I kindly request assistance in reactivating my accounts. Email: [redacted]
Reported by GetHuman6966538 on Thursday, December 30, 2021 7:37 AM
Isan, your disagreement with the decision submitted on December 26, [redacted], is under review. Typically, it takes us slightly over a day to assess the information provided. Currently, your Facebook account is not visible to others, and you are unable to utilize it. Following this, we will re-examine your account; however, due to the COVID-19 pandemic, our capacity to review accounts is limited, which may lead to delays. If your account aligns with our Community Standards, you will regain access to Facebook. Conversely, if it is determined that your account breaches our Community Standards, it will be permanently deactivated, and further disagreements will not be possible.
Reported by GetHuman-isanpatr on Thursday, December 30, 2021 8:18 AM
Yesterday around 10 pm, I was chatting with my friends on Facebook when suddenly my account refreshed. Upon refreshing, a message appeared stating, "Sorry, your account has been disabled" along with a request for a review. After pressing the button, I was prompted to submit a short video to confirm my identity. I complied and submitted the video as requested. However, as of now, I still do not have access to my account.
Reported by GetHuman6966611 on Thursday, December 30, 2021 8:24 AM
Hello. Yesterday, my account was disabled without any clear reason. The message says I am "ineligible". I have always adhered to Facebook's terms by not posting inappropriate content or engaging in conflicts. However, after a minor disagreement with my fiance on Facebook, my account got disabled. She did not report me. I am eager to regain access to my account as it holds all my friends, photos, and memories. I tried submitting my Identity Card to Facebook, but they mentioned limited reviewers due to the pandemic. I am unsure what steps to take next. I am hopeful for a solution. My name is Alexandru Robert, and my Yahoo email is [redacted] Instead, please use my fiance's email as I can't access my old email anymore. Thank you in advance for your assistance in recovering my account.
Reported by GetHuman6966636 on Thursday, December 30, 2021 8:38 AM

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