Facebook Customer Service Issues

Archive 1580

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1580. It includes a selection of 20 issue(s) reported December 21, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, I am reaching out regarding my official Facebook account. I had linked my Instagram account to my Facebook, but after a month, my account got disabled. I am unable to access both my Instagram and Facebook accounts. I assure you I have complied with Facebook's Community Guidelines and haven't violated any rules. Kindly assist me in recovering my personal Facebook account and reactivating my Instagram. Thank you to the Facebook team for your support. Username: Chandan Singh Instagram username: chandan_singh_maurya Mobile number: [redacted]
Reported by GetHuman6936535 on Tuesday, December 21, 2021 9:10 AM
Hi Facebook team, I would like to provide some feedback regarding my locked Facebook account situation. Despite following all the steps requested by Facebook, including uploading my ID and taking close-up pictures as instructed, my account remains disabled. This account is crucial to me, and I rely on it. I am unsure of what else to do next. My actual name is Yasam Nuthan Prasad, which is quite long. That's why I use the username Nuthan Rao. However, my full name is on my proof of identification. Please find my Facebook ID as Nuthan Rao and my email as nuthanrao02@[redacted]. Thank you.
Reported by GetHuman-nuthanra on Tuesday, December 21, 2021 11:44 AM
My Facebook account was recently hacked, along with my Facebook page. The hacker changed all my login information, including the email and phone number associated with the account. In order to verify my ownership of the account, I can answer specific questions about my profile, such as the profile name "OG NURUDEEN TEEHARM" and the original phone number "[redacted]3" before it was changed. I have been using this account for a number of years and can provide additional details as needed.
Reported by GetHuman6936781 on Tuesday, December 21, 2021 11:54 AM
I can currently access the email linked to my account, but I do not have access to the phone number ending in [redacted]. I recently switched to Verizon, which explains why I no longer have that number. Despite this, I can still log in using my email. The system, however, requires me to confirm my identity, a process which I find challenging as I am prompted to either approve from a different device or identify my recent comments. Unfortunately, all other devices prompt the same confirmation process, leaving me unable to log in through that method. Although I can easily identify my recent comments, the system still does not allow me to proceed. I would greatly appreciate assistance with this matter.
Reported by GetHuman6936782 on Tuesday, December 21, 2021 11:54 AM
Subject: Assistance Needed to Unlock Facebook Account Dear Support Team, My Facebook account has been locked by the security system, and I am unable to access it. It is prompting me to use the email or phone option to receive a code, but the learn option is blocking me from proceeding further. I am providing my account details to verify that I am the legitimate owner and humbly request you to unlock the account promptly. Account Details: - Account Name: Ravi Shankar Patel - Password: sapna11bbb - Email: [redacted] - Mobile Number: [redacted] Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.
Reported by GetHuman6936880 on Tuesday, December 21, 2021 12:46 PM
Yesterday, I reported an item on Marketplace that I believed violated Facebook's standards. The post featured high-capacity magazines for various rifles, including the M16, AR-15, and Mini 14. I received a response stating that the post did not violate Facebook's standards. I was under the impression that Facebook explicitly prohibits the sale of firearms, particularly assault rifles and their accessories. Have there been recent changes to these guidelines?
Reported by GetHuman-avidtruc on Tuesday, December 21, 2021 1:47 PM
I was suddenly blocked out of Facebook and have been unable to regain access despite multiple attempts to upload my current driver's license and address. Although I was allowed to change my password, the system does not recognize me. I was watching an Amy Grant live event and informed friends and family about it when I was locked out. I followed the instructions to unlock my account but the system is not accepting my uploaded documents to prove my identity. I urge Facebook to rectify this situation promptly so that I can reconnect with my loved ones. David
Reported by GetHuman-strgazr on Tuesday, December 21, 2021 2:27 PM
I was suddenly blocked out of Facebook this past weekend. I have repeatedly tried to send a photo of my current valid driver's license and my name and address on an envelope, but later attempts to upload were not allowed by Facebook. Despite being able to change my password, the system does not recognize me. I have left messages in various sections of Facebook with no response. I was watching Amy Grant Live online and informed friends and family, but suddenly received a message stating my account was locked for my benefit. I followed the instructions, but the system would not function or accept my attempts to upload the required documents to prove my identity. I need this situation rectified so I can reconnect with my friends and family through Facebook. - David, 10/21/21
Reported by GetHuman-strgazr on Tuesday, December 21, 2021 3:10 PM
I am trying to log into my account, but it says it's locked and instructs me to enter a code from Gmail to unlock it. However, I have not received the code from Gmail. Facebook can also send the code to my Gmail, but I have not received anything. I am very upset as I have many memories and have invested money in the game. I am frustrated with this app; it seems like it's only focused on making money.
Reported by GetHuman-tmgreenf on Tuesday, December 21, 2021 3:14 PM
Hello, I am reaching out for the second time to reclaim access to my Facebook group, "Иргэдийн дуу хоолой Шуугиан.ком." I reported the issue as soon as it appeared in my news feed. Following my initial report, I received a notification on how to manage the posts shared in the group. Kindly assist me in regaining control and access to my group, which I have dedicated significant effort towards building. The group serves as a platform for sharing ideas, addressing issues, and proposing solutions for our community. I am confident that it has positively impacted many lives within our community. Thank you, M.T.
Reported by GetHuman-monherde on Tuesday, December 21, 2021 4:26 PM
Hello, I am experiencing difficulty accessing my account as I can no longer retrieve information from my previous phone number and email linked to the account. I have tried to contact Facebook's customer support without success. Last night, I was actively engaging with spirituality pages, attempting to promote my own page - SonofCar. Unfortunately, I got locked out of my account after these activities. This email is my last resort for seeking assistance. I kindly request help in updating the email address and phone number associated with my account. Thank you.
Reported by GetHuman6937956 on Tuesday, December 21, 2021 5:20 PM
I am being asked by you if this is my account. I have provided my Alabama driver's license and TWIC card, yet you are still not granting me access to my account. I opened this account approximately 12 years ago when I resided in Metairie, LA [redacted]. I no longer use the phone number ending in 98, instead I have had the same number for the past 6 years, which is [redacted]. In November, I lost my iPhone and deactivated it, but I retained the same number. Despite this, I am still unable to access my account. Please review this issue further instead of just relying on the automated system. My email is [redacted] or [redacted]
Reported by GetHuman-rjclarks on Tuesday, December 21, 2021 5:22 PM
I recently received a message notifying me of suspicious activity on my Facebook account, resulting in being blocked. After providing my email and ID, I finally received a response two days later. The message addressed me as Bruce, confirming my identity to restore access to my account. It included a link to complete the account recovery process or using a specific code as a password. However, upon attempting to access the website, I encountered a message indicating that I am still blocked.
Reported by GetHuman6938034 on Tuesday, December 21, 2021 5:39 PM
Hello everyone, I am reaching out for help as I have been trying to log into my Facebook account for a month now. This issue arose when I switched to a new phone. Upon installing the app, I can see my account to select it. However, after entering my password, it prompts me to enter an identification number that I am supposed to receive via text. I have received two, but none of them work. Every day since then, I have been attempting to log in. I want to mention that I receive email notifications informing me about my Facebook contacts' posts, shares, photos, and other activities. Thank you for your assistance. Please reach out to me via email at [redacted] or text at [redacted].
Reported by GetHuman-remimgau on Tuesday, December 21, 2021 5:50 PM
My personal Facebook account has been locked. After locking, it is asking for a confirmation ID with the date of birth, but unfortunately, I have forgotten my date of birth. I don't have any government-issued ID for confirmation either. I kindly request for another option such as receiving a code on my phone number or email to unlock my account, as this is my personal profile. Facebook full name: Swascha Sporcha Facebook email: [redacted] Phone number: [redacted]9 Thank you, Facebook team.
Reported by GetHuman-abuta on Tuesday, December 21, 2021 6:20 PM
Hello, this is Mary Jane Cammagay. I am reaching out because I have been unable to access my Facebook account since December 3, [redacted]. The name on my account is Jheng Contreras Abidis Cammagay. I am eager to regain access and would appreciate any assistance in recovering my account. I am a Public Servant in the Philippines and using Facebook is crucial for me to stay updated through our group chat. Thank you for your help.
Reported by GetHuman6938344 on Tuesday, December 21, 2021 6:47 PM
Dear Sir/Madam, I am reaching out to inform you that my Instagram account has been hacked for several days now, and I have not received any assistance. The hacker has changed both the phone number and email address associated with the account, leaving me unable to recover it. Following the instructions in the account support section, I am contacting you and have attached a video of my face from various angles for verification purposes against the photos on my account (aoo.nlllvchr). Furthermore, the email I am using to contact you ([redacted]) has been linked to my account for a long time. Please let me know if you require any additional information. Thank you for your prompt attention to this matter. Best regards.
Reported by GetHuman-paoloia on Tuesday, December 21, 2021 7:09 PM
Hello, Facebook team. I have been using my official Facebook account for the past four years. I have always followed Facebook's Community Guidelines diligently. However, my Facebook account has been permanently disabled without any valid reasons. I have already submitted an appeal for my disabled account, which unfortunately was rejected. The information on my national identity card matches the details on my Facebook account. I kindly request you to review my case again thoroughly as Facebook is very important to me. I would appreciate it if you could resolve this issue at your earliest convenience. Thank you.
Reported by GetHuman6938456 on Tuesday, December 21, 2021 7:13 PM
Hello, Facebook Team, I have been using my official Facebook account for the past 5 years, and I always follow Facebook Community Guidelines. Unfortunately, my account has been permanently disabled without any mistakes on my part. I have adhered to all the rules, and even submitted a recovery appeal, which was rejected. The information on my national identity card matches the details on my Facebook account. I kindly request you to review this matter carefully, as Facebook is very important to me. Please resolve this issue at your earliest convenience. Thank you.
Reported by GetHuman6938456 on Tuesday, December 21, 2021 7:16 PM
My account was compromised, but I have managed to recover my Gmail access. However, the hacker's number is still associated with it. Despite changing my password, he continues to threaten me, suggesting he can regain access. He resides in Nigeria and has posted various scam-related content using my account. I seek assistance urgently. I am concerned about the fraudulent material on my profile, as it could mislead my family members. I fear they may be deceived into thinking it is me engaging in these deceptive activities.
Reported by GetHuman-jasielka on Tuesday, December 21, 2021 7:25 PM

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