The following are issues that customers reported to GetHuman about Facebook customer service, archive #1579. It includes a selection of 20 issue(s) reported December 20, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello Gohar,
I see that on November 17, [redacted], you received a notice that your Facebook account is not visible to others and you cannot use it. The review process usually takes slightly over a day. Due to the COVID-19 pandemic, there may be delays as fewer people are available to review accounts. If your account is found to comply with Community Standards, you will regain access. However, if it's determined to violate the standards, it will be permanently disabled. Another review of your account will be conducted to determine the outcome. Kindly wait for further updates.
Best regards.
Reported by GetHuman6933332 on Monday, December 20, 2021 4:30 PM
I set up a Facebook group page for my t-shirt business, but I got locked out due to suspicious activity while adding people. I understand the precautions, but now I'm completely locked out. My original email linked to Facebook is from over 10 years ago, an old AOL account that no longer exists. When I try to log in with the AOL email, it says it doesn't exist, and Facebook is trying to send a code there for verification. I'm stuck because I can't access that old email. Any advice on what steps I should take next?
Reported by GetHuman-madselli on Monday, December 20, 2021 4:39 PM
Hi there,
I am having trouble accessing my account. Someone is using my Facebook account to like posts and events, even though I haven't used the associated email address to log in for about 5-6 years. My brother informed me today ([redacted].12.20) that these unauthorized likes are being sent from my account. I am concerned about this activity and would appreciate urgent assistance.
Thank you,
Monika Banrevy
Reported by GetHuman6932045 on Monday, December 20, 2021 5:05 PM
I filled out an application for a government grant recently, and unfortunately, I fell victim to a scam. The scammers managed to access my account, change my email and password, and now I am unable to log in. I have screenshots from my Google account showing the changes made by the unauthorized individuals. I would greatly appreciate any assistance in recovering access to my account.
Reported by GetHuman-newyearl on Monday, December 20, 2021 5:14 PM
I was deceived by individuals who gained access to my account while I was applying for a government grant. They altered my email and password, hindering my access. I seek assistance to revert my email and regain access to my account. Additionally, I request the removal of the fraudulent account that was imposed on me by the scammers, whom I have already blocked and reported.
Reported by GetHuman-newyearl on Monday, December 20, 2021 5:20 PM
Dear Facebook Team,
I need your assistance. My Facebook account has been hacked, someone is sending messages and posting inappropriate content. A few days ago, both my Facebook and Instagram accounts started automatically sending messages. The Instagram team has disabled my account. I am reaching out to you to kindly reactivate both my Facebook and Instagram accounts. I have submitted the necessary proof for verification.
Name: Dinesh Kumar Prajapath
Email: [redacted]
Contact Number: [redacted]
Thank you, Facebook Team.
Reported by GetHuman-soorajhe on Monday, December 20, 2021 5:21 PM
Yesterday, I changed my Facebook password and logged in from a new Samsung S21+ 5G with Android 12. Immediately after, I was logged out and saw a message saying my account was locked due to suspicious activity. When I clicked "Get Started," it required my phone number, which I don't have access to because my roaming isn't active. Hours later, the option changed to "Learn More," and I'm unsure what to do. I am located in the Netherlands.
Reported by GetHuman6933688 on Monday, December 20, 2021 5:26 PM
Hello,
I am having trouble with my Facebook account as it has been hacked. Additionally, I am unable to log in because my account under [redacted] and the phone number associated with my Facebook account are not working. I'm unsure of what steps to take next as when I attempt to upload my passport for verification, it asks me to confirm an email address or mobile number that is currently inaccessible.
Thank you for any assistance you can provide.
You can reach me at [redacted]
Reported by GetHuman6932045 on Monday, December 20, 2021 6:02 PM
My Facebook account got hacked, and the hacker used my account to post inappropriate content. My account got banned on December 17th for violating Facebook's Community Standards regarding child sexual exploitation. I received a notification stating that my post goes against their guidelines, and I am unable to access it. Facebook mentioned that repeated violations can lead to more severe restrictions. If you believe this is a mistake, you have the option to appeal the decision.
Reported by GetHuman6934058 on Monday, December 20, 2021 6:27 PM
Hello,
I am seeking assistance in regaining access to my email account, [redacted] This account, created over 10 years ago, was solely used for my Facebook profile. Unfortunately, I am now locked out because I cannot recall the password. The mobile number associated with the account, [redacted]65, is no longer valid since I moved from Croatia to the Republic of Ireland. My main objective is to recover my Facebook account under the name Kristijan Landripet, which matches my real name. I am willing to provide identification photos if necessary. My date of birth is 21.08.[redacted]. Any help in this matter would be greatly appreciated.
Best regards,
Kristijan
Reported by GetHuman-landrax on Monday, December 20, 2021 8:14 PM
Hello,
I woke up this morning to find that my Facebook account has been disabled. It's worrying because not only is my personal account affected, but I also need to look after my dance school's business page. During the Security Check, I entered my phone number for a code, but the code never arrived despite multiple attempts. I would appreciate any help you can provide. Thank you.
Reported by GetHuman6934706 on Monday, December 20, 2021 8:27 PM
To the Facebook support team,
I received assistance from my daughter, Corrin Renee, in trying to recover my account due to suspected unauthorized access. I, Clark Griz Hallock, have been a member since [redacted]. To update my information, I no longer use my old phone number ([redacted]) but now have a new number ([redacted]). I have updated my email password and have designated an email recovery account. My new number is also linked for recovery purposes with my emails. Kindly add my new phone number to my account to aid in the recovery process.
Thank you,
Clark Griz Hallock
Reported by GetHuman6934920 on Monday, December 20, 2021 9:11 PM
I have been attempting for over 5 years to regain access to my previous Facebook account. Unfortunately, after being incarcerated for 4 years, I lost access to the phone and email associated with the account and forgot the password. I remember the password before the recent change and can access a previously linked email, along with another email to prove my ownership of the account. I am willing to provide my identification or any necessary information. This account holds invaluable pictures of my late father, making it crucial for my family. Despite trying all available recovery methods without success, I have reached out to Facebook support through various emails and support numbers, none of which seem legitimate. I am feeling desperate and would greatly appreciate any assistance I can receive. The Facebook ID is facebook.com/ashley.day.[redacted]. I solely require a password reset but lack access to the email or phone linked to the account. I can readily verify my identity. Your help would mean a lot to me.
Reported by GetHuman-ashday on Tuesday, December 21, 2021 12:20 AM
Hello, I hope you are doing well. I want to inform you that today, someone hacked into my account. They changed my first name but not the last name, as well as the registered email address. When I attempted to recover it, I noticed a different email for recovery - a Russian email. In the meantime, I am using Instagram and I have observed that the hacker is following many unknown people on Instagram. Please assist me with this matter. I have had this account for over 10 years and I really don't want to lose it. Thank you and best regards.
Reported by GetHuman-alvarist on Tuesday, December 21, 2021 1:16 AM
This morning, my account got disabled for unknown reasons. I requested to reinstate my profile, but unfortunately, assistance to recover my account was declined. I provided the necessary information, and I hope the issue can be resolved soon.
Thank you for your prompt attention to this matter.
Regards, Kalf Man.
Reported by GetHuman6936104 on Tuesday, December 21, 2021 4:04 AM
My account got restricted for 24 hours due to a comment that was deemed fine by community standards. Additionally, there were comments directed at my son and husband, both of whom I care deeply about and would never harm. I am now unable to partake in groups for 2 days, including one I manage for my disabled daughter. Unsure about the reason for the restriction from groups.
Reported by GetHuman6936245 on Tuesday, December 21, 2021 5:28 AM
My account got locked due to a security issue. Despite submitting numerous forms and providing a copy of my driver's license, the unlock method they suggested is ineffective. The link they provided also leads back to the same form requesting my license information. This is becoming frustrating, especially with Christmas approaching and the pandemic restricting social interactions. Facebook has become essential for staying connected during these times.
Reported by GetHuman-neildev on Tuesday, December 21, 2021 6:52 AM
Hello,
My name is Moncef. I am the owner of a Facebook account registered with the email [redacted] and phone number +[redacted]6. Since yesterday, I've been experiencing issues accessing my account. I have changed my password multiple times. Currently, my password is (stoufa [redacted]). Although the password is accepted, I'm not receiving the security code required to be sent to my mobile. I have tried using Google Authenticator, but it has not resolved the problem. I have contacted your support team and provided my ID, but the issue persists. I understand you are busy, but I would appreciate a quick resolution to my problem.
Thank you.
Reported by GetHuman-moncefma on Tuesday, December 21, 2021 7:15 AM
Hello Facebook Team,
My Facebook account has been hacked. When I try to log in, it shows me that the password is incorrect and has been changed. I also tried the forgotten password option, but the hacker has changed the phone number and email associated with the account. As a result, I have completely lost access. I am sending my identity as proof that I am the real owner of this account. Please take action on this issue.
Reported by GetHuman-meriyapr on Tuesday, December 21, 2021 7:46 AM
My account has been hacked, and the hacker is sending threatening messages to my family, pretending to be me and asking for money. They have changed my email address, preventing me from accessing the account. I had to create a new one due to this issue. The hacked account is under the name Lisa Barraque, with a profile picture featuring my mother in a red shirt and my grandson. I am requesting assistance in having this account removed from Facebook and identifying the perpetrator. I have created a new account with a Scooby-Doo picture. Please contact me at [redacted] for further explanation, as the hacker also has access to my Gmail. I urgently need this to stop and would appreciate a prompt response.
Reported by GetHuman-lisagmcq on Tuesday, December 21, 2021 8:11 AM