The following are issues that customers reported to GetHuman about Facebook customer service, archive #1581. It includes a selection of 20 issue(s) reported December 21, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Our company's Facebook page was set up by a developer who is no longer available, creating difficulties in updating our legal business name. As the business owner, it is vital I gain complete access to the page. Although I am currently an Administrator, I am unable to modify the business name and certain other functions. This constraint is hindering necessary adjustments, including revitalizing our neglected page. I am seeking guidance on how to secure full control of the page to make essential changes and breathe new life into our online presence. Thank you for your assistance.
Reported by GetHuman6938563 on Tuesday, December 21, 2021 7:32 PM
Hello Facebook,
My name is Afabor Rebecca, registered as Tareh Mor on the platform. I recently received a notification that someone attempted to access my Facebook account, leading to it being blocked.
I am currently trying to recover my account. Despite providing my passport information, I am facing difficulties in the process. Additionally, my attempts to change the password seem to be unfruitful as I keep being redirected to the same point.
Your assistance in this matter would be greatly appreciated, especially since I rely on my Facebook account to promote my online business.
Thank you in advance.
Reported by GetHuman-afaborre on Tuesday, December 21, 2021 7:33 PM
Hello Facebook Team, I am confused as to why my account was disabled since I did not breach any of the terms or conditions set by Facebook. I kindly ask for a review of my account and prompt reactivation based on the provided documents. I use Facebook for important activities like studying, working, and keeping in touch with friends, making its restoration crucial to me. Thank you for striving to maintain Facebook as a secure platform.
Reported by GetHuman6938683 on Tuesday, December 21, 2021 8:01 PM
I signed into VIKI using my Facebook account to watch a Korean show, and now my Facebook account has been locked. I followed the steps to unlock it, but I can't access the phone number linked to the account and the email I used has been deleted. Unfortunately, I'm unable to verify my identity now. Is there an alternative way to prove who I am?
Reported by GetHuman-gooserac on Tuesday, December 21, 2021 8:11 PM
My name is Samuel B., my email linked to Facebook is [redacted] I previously reached out to your team regarding my disabled Facebook account. Even though the issue was resolved, my account has been disabled again and I am unable to sign in. After verifying with a security code, I could briefly access my account before it was disabled again. I need assistance in recovering my account as it is crucial for my work. Additionally, I would like to understand the reasons behind these repeated disablements to avoid future problems. Thank you.
Reported by GetHuman6880913 on Tuesday, December 21, 2021 9:22 PM
I attempted to report an imposter account but got an error message stating that the issue is being addressed. I have filed several police reports against my ex, J.A. McCord, for creating a Facebook account (under the name Michele Romias) without my consent. It is possible he is using my personal email ([redacted]) or the false Gmail ([redacted]) created on his mobile, which was shared with the authorities and my lawyer. I request the deletion of the account from Facebook and am willing to provide proof of identity. This situation is jeopardizing my reputation at work as a safety project manager at U.S. Naval Base Guam. Being a single mother, I cannot risk losing my job, home, or custody of my child due to this harassment. Please respond promptly since I cannot upload the required documents through the FB Help Center. Thank you.
Reported by GetHuman6939254 on Tuesday, December 21, 2021 10:11 PM
On September 29, [redacted], my Facebook account was hacked, and the password was changed. Even though the hacker hasn't used my account since then, I've been unable to access it for over a year now. While the changed password didn't affect my logged-in sessions on Facebook and Messenger, I need to reset it for my new phone. Despite reaching out to Facebook immediately after the incident, I haven't received any assistance. I no longer have access to the email linked to the account but can still use the phone number. I attempted to recover my password through "Trusted contacts" multiple times, but unfortunately, it was unsuccessful.
Reported by GetHuman-ninapuc on Wednesday, December 22, 2021 12:22 AM
Hello,
I am reaching out for assistance with logging into our company account due to several challenges we are facing. Our computer recently malfunctioned, and we had to switch to a different system to access the account. However, the system prompted for verification through a code sent to a phone number.
Unfortunately, our SIM card is no longer in our possession, making it impossible for us to receive the verification code. Moreover, we are unsure of the complete phone number to set up a new one, as the individual who changed the number is no longer with the company.
Regrettably, the SIM card is irretrievable. We appreciate any help in resolving this issue promptly.
Warm regards,
Tiffany
Reported by GetHuman-kxdprod on Wednesday, December 22, 2021 2:56 AM
Hello,
I am Tiffany. I am reaching out to seek assistance in resolving an issue with accessing our company account due to several reasons.
1) We had to switch computers as our previous one broke, and now the system requires account verification through a code sent to the phone.
2) The SIM card needed for verification is not in our possession, which prevents us from receiving the code.
3) We lack the complete phone number details to update the information since the individual who changed it is no longer with our company, making it impossible to reach out.
4) The SIM card has been misplaced.
Thank you for your attention to this matter.
Reported by GetHuman-kxdprod on Wednesday, December 22, 2021 3:23 AM
Hello,
I accidentally left my account logged in on a friend's phone, and they made some changes that have resulted in my account being disabled. I am unable to use Facebook at the moment. I kindly request the account named Rohit Dharnekar to be reopened as soon as possible. This account is very important to me as it is linked to other social media sites like Instagram and BGMI. Please, I am sincerely asking for your help in reactivating my Facebook account with the ID [redacted] and password [redacted]6. Thank you for your assistance in recovering my important account.
Reported by GetHuman-wwwrohit on Wednesday, December 22, 2021 3:34 AM
Hello,
I am experiencing difficulty with accessing my Facebook account due to a forgotten email password that is outdated. This is preventing me from receiving the verification code needed to unlock my account. To resolve this issue, I kindly request to update my Gmail address to [redacted] Please send the verification code to this updated email for me to regain access to my Facebook account efficiently. Thank you for your assistance.
Sincerely,
शरीफ छोरा
Reported by GetHuman6940106 on Wednesday, December 22, 2021 3:53 AM
Hello, this is my official Facebook account.
I recently connected my Instagram account to my Facebook, but my account has been disabled. I'm able to log in to Instagram, but not my Facebook. I have followed all the Community Guidelines and haven't done anything wrong on my official Facebook account.
I kindly request for your assistance in recovering my personal Facebook account and reactivating my linked Instagram account.
Thank you, Facebook Team.
Reported by GetHuman-upenamri on Wednesday, December 22, 2021 4:20 AM
My personal Facebook account was disabled after being hacked by someone who used it without my permission, potentially violating Facebook's standards. I have tried to recover the account, but it remains disabled, preventing me from logging in. It is crucial for me to regain access as my account is linked to my business pages and Instagram. Additionally, I use Facebook to communicate with my professors. Your assistance in recovering my account would be greatly appreciated.
Reported by GetHuman-vimbaipr on Wednesday, December 22, 2021 7:01 AM
After being hacked by an unknown person who violated Facebook standards, my account was disabled. Despite my attempts to recover it, my efforts have been unsuccessful. This is problematic as my Facebook account is linked to my business pages, Instagram account, and is vital for communication with my professors and schoolwork. I urgently need to regain access to my account, which is under the name Vee Mimie waAmalia.
Reported by GetHuman-vimbaipr on Wednesday, December 22, 2021 7:20 AM
Hello, I am experiencing an issue with my ID photo not being accepted to unlock my account quickly. My friend accessed my account on their phone and made changes. Despite uploading a clear picture of my ID, I am unable to access my account as it is still under review. This account is crucial for my business documents, and I am hopeful this matter can be resolved promptly. I greatly value the help from the Facebook support community. Thank you.
Reported by GetHuman6940529 on Wednesday, December 22, 2021 9:07 AM
My Facebook account was hacked, and the hacker changed all the contact information. Fortunately, I sent Facebook my government ID, and they linked my Gmail to my account. However, the hacker's Gmail is still attached, making it impossible to reset my password. Whenever I try to reset it, I receive a message saying I've tried too many times and need to wait. Despite waiting for over 24 hours, I still can't reset my password. I suspect the hacker is inputting wrong codes. I am in need of assistance to regain access to my account. Can anyone advise me on how to contact the Facebook team or provide a solution?
Reported by GetHuman-adilmans on Wednesday, December 22, 2021 11:05 AM
My personal Facebook account was disabled without any explanation. I have always abided by Facebook's community guidelines, using my real name and phone number. I believe that someone may have reported my account mistakenly. I store personal data on this account and am unable to access it now. I kindly ask for assistance in recovering my personal Facebook account. Thank you, Facebook team.
Reported by GetHuman6925993 on Wednesday, December 22, 2021 12:42 PM
Hello Facebook Team, I cannot understand why my account was disabled as I have not breached any of Facebook's terms or rules set by the administration. I kindly ask for a review of my case and the reactivation of my account. I need it urgently for studying, work, and staying in touch with friends. Your help in resolving this matter promptly is highly appreciated in making Facebook a safe platform.
Reported by GetHuman6938683 on Wednesday, December 22, 2021 1:15 PM
Hello! I am having trouble recovering my blocked account. The reason for the block is unclear, but I suspect it happened when I logged into a game and registered through my Facebook account, which then got blocked. I could easily recover it with my phone number, but I lost my phone, along with my number ([redacted]). I remember all the details: name, password, and old number. Please help me recover my account as there is important data stored there!
Reported by GetHuman-dnevnikd on Wednesday, December 22, 2021 2:35 PM
Hola, quisiera saber por qué bloquean mi cuenta cuando inicio sesión en otro dispositivo. Utilizo el dispositivo disponible y no he ingresado mal la contraseña. Me han dejado incomunicado en Facebook por dos semanas sin haber infringido ninguna norma. ¿Están intentando cancelar mi cuenta? No creo en la excusa de proteger mi cuenta, nunca lo han hecho antes. Mi correo es [redacted] ¿No quieren que siga usando mi cuenta?
Reported by GetHuman-janiko on Wednesday, December 22, 2021 2:54 PM