Facebook Customer Service Issues

I am facing a serious issue with my Facebook account being hacked. The account belongs to Alicia Cordova, and the hacker has changed the email address and password. They are demanding money and are even threatening to delete the account. I have important memories stored on that account with my child. I desperately need help to regain access. I am unable to log in, but I'm willing to provide any necessary proof to identify my account and remove the hacker. Your assistance in this matter would mean a lot to me during this difficult time.

My 13-year-old son attempted to create a Facebook account recently in anticipation of receiving his new Oculus Prime. The device arrived today, but we encountered an issue with his account being disabled for not meeting community standards. Unfortunately, my son, who has a learning disability, is finding it challenging to explain the exact problem. He did start setting up the account with his Oculus. Now, with the profile disabled, we are unable to access the account to resolve the issue and utilize the Oculus. His name is Jackson S. and his email is [redacted] Assistance in reactivating his account would be greatly appreciated. Thank you.

I was locked out of my account on Dec. 4th, [redacted] and unable to regain access even with a new password. I submitted my ID as requested. On Dec. 6th, [redacted], I received an email from Facebook's security team with instructions to recover my account. The email provided a link and a temporary password, but after several attempts, I am still unable to access my account. I apologize for any inconvenience. I have screenshots of the issue but cannot attach them here. Thank you for your assistance. Sincerely, Mandy C. moonglowblue[at]yahoo.com

I am having trouble accessing my Facebook account. I added a friend's email and phone number as recovery options since I don't have access to my own phone number. Despite trying multiple times, I have been unsuccessful in recovering my account. It has been locked, and I received codes to recover it, but they keep giving me an error message. When I search for the email associated with my account, I can't find it. I even tried contacting Facebook using my friend's email as suggested, and they asked for a picture of my ID, which I provided, but it didn't work. I am not sure what to do next and could use some guidance.

Dear Facebook Administration and Security Specialists, I am reaching out for assistance with a pressing issue I am unable to resolve independently. I've been a loyal subscriber for quite some time. Upon returning to Thailand in late March [redacted], I had to switch to a Thai SIM card and iPhone number (+66.[redacted]) abandoning my American iPhone number ([redacted]). Due to this change, my previous number ([redacted]) was moved to a Vonage Wireless Phone System for use during my stay in Thailand, rendering it incapable of receiving any text or SMS messages. Recently, after altering my browser as suggested by my Norton Security Subscription, my Facebook account was unexpectedly blocked, requiring a code to be sent to my obsolete American number for access. I kindly request your assistance via email to help me regain access to my Facebook account promptly. Being able to connect with my family and numerous friends in the United States during the festive period is of great importance to me. Thank you for your attention and support. Best regards, Douglas Robin B. [redacted] N E Maranta Terrado Jensen Beach, Florida 34[redacted] Phone: [redacted] (obsolete) Email: [redacted] Thai Cell: +66.[redacted]

I'm a member of various Fan pages dedicated to a soap opera's fictional characters where we discuss plotlines and character development. Recently, there was a scenario involving a nurse holding a scalpel, and we were asked what action we wanted the character to take. I jokingly suggested a drastic outcome, and now I find myself banned from Facebook for allegedly promoting violence. I find this situation quite absurd and would like to have a conversation with a human representative at Facebook to address this misunderstanding.

I've been unable to log in to my Facebook account recently due to being asked for a verification code. Unfortunately, I can't proceed past this point as I can't access the code. The system claims it's a new device, but I've used the same phone for almost a year without any previous issues. I'd appreciate assistance in deactivating the verification code requirement on my Facebook account so I can use it normally again. My account details are under the name Ben Silambanezigwili. Phone number: +27 72[redacted] Email associated with the account: [redacted] Please reach out to me via an alternative email: [redacted]

Hello, I accidentally clicked on an option in the group I have been a part of for a year, called "Facebook Theocracy vs. Democracy," and ended up being removed from the group. I re-joined to retrieve my posts, poems, and quotes that I have contributed over the past year, but I cannot find them. I have tried everything to regain access to my old Theocracy vs. Democracy account to no avail. I now appear as a new subscriber since last night. I kindly ask for assistance in reclaiming my old Theocracy vs. Democracy group account so I can resume my previous posts. Thank you in advance for your help. Sincerely.

Hello, I recently encountered a notification when trying to log into my Facebook account stating they detected unusual activity and need to verify ownership. I have encountered multiple issues regarding this: 1. I originally created the account with the email address [redacted], but I have forgotten my password and cannot access the email to retrieve the verification code from Facebook. 2. The phone numbers listed on the account are outdated and no longer in service: [redacted], [redacted], [redacted]. I am facing difficulties in recovering my account as it contains important content like managing two pages with significant traffic, as well as storing my photos and videos. Any assistance to regain access to my account would be greatly appreciated.

Hello, I have never encountered anything like this before. My account was deactivated without warning right from the start due to follower manipulation. I truly did not engage in this behavior as I already have a significant following. I have no idea why someone would try to frame me for this. I did notice a sudden increase of about 50 new followers in just 3-4 days and was confused about what was happening and what to do about it. Please reconsider your decision and kindly reactivate my account. I have put a lot of effort into it and would hate to lose it.

My Facebook account has been hacked! I have been trying to resolve this issue for about a week now. I have sent photos of my passport and contacted support, but no positive resolution has been reached! Today, I created a new account because I need it, and you couldn't restore my old one! AND NOW THEY BLOCKED THAT ONE TOO! Why can scammers easily take over someone's account, but I can't regain access to MY account?! And now even the NEW ONE IS BLOCKED!

My Facebook account has been hacked, and I cannot remember the password. Although my phone number is recognized, my email is not. Requested texts for verification are not coming through. I am unsure how much my account has been compromised, but I am concerned about potential damage. I have disconnected Instagram. While my Facebook profile is still visible, the linked email is unfamiliar to me. Unfortunately, I cannot access my original Facebook email. To resolve this situation, I prefer to have the entire account closed. It seems this breach occurred recently since friends have started to receive strange messages from my account.

Hello, my account, Samolam Artikiam, has been blocked. I tried to unlock it by submitting a photo of my passport, but I received a response stating that they cannot grant me access until they receive an accepted form of identification matching the account information. Please help me unlock my account.

Hello, I recently had my Facebook account hacked on September 12, [redacted]. Subsequently, this message appeared regarding Community Standards violation related to dangerous individuals and organizations. My post has been hidden, and I am concerned about further account restrictions. If there is an error, I would like to appeal the decision.

Hello, I am experiencing issues with my Facebook account that has been suspended. I have submitted an appeal for account recovery, but I have not received any response from the Facebook team. It has been a few days since this happened. I disagree with this decision, as my Facebook account is crucial to me due to the important information stored in it. I kindly request your assistance in resolving this matter promptly. Thank you.

Hello, I have been locked out of my personal Instagram account, @caterinafolli, since the 1st of December. I have already emailed Facebook a photo of myself holding a handwritten sign with the required code, as well as my full name and username. I am eager to know if my identity has been verified. I am hoping for a quick resolution to this issue as I believe it to be a misunderstanding and would like access to my account reinstated. Thank you for your assistance! Caterina Folli

Hello, My personal account @caterinafolli has been disabled on Wednesday, December 1st. I have already emailed Facebook a photo of myself holding a hand-written note with the code, along with my full name and username. I am eager to know if my identity has been verified. Please, I am hoping to resolve this issue promptly as I believe it is a misunderstanding and I am looking to regain access to my account! Thank you for your assistance!

On December 4th, Facebook restricted my account for 30 days. I believe this action was unfair. My friend and I were joking on my wall, and I made a comment that Facebook flagged as violating their community standards. The comment was meant in jest, but now I am facing this restriction. All I ask is for Facebook to reconsider and lift the restriction as I do not believe I did anything wrong. It's disheartening to have my Christmas impacted by this situation.

A few days ago, my account was disabled without explanation, but I received an email stating that someone attempted an unauthorized login. Facebook sent me a link to request a review, but when I tried to proceed, the security check prompt asked for my cell phone number to send a login code. Although I received the code on my phone multiple times, I couldn't find a place to input it, resulting in being locked out for exceeding attempts. Despite waiting over 24 hours as instructed, I continue to face the same prompt indicating I need to wait another 24 hours due to too many code attempts. I am currently unable to find any contact information to speak with a live representative for assistance.

Good morning, I am currently dealing with a hacked Instagram account situation. A few days ago, my account @jeographix was compromised. The hacker has logged out all my devices, altered the email and password, and set up 2FA. The account is now being exploited to deceive my loved ones with fake posts related to cryptocurrency. Despite following the steps on the Help page, I have not been able to resolve this. Can I receive assistance with this matter?