Facebook Customer Service Issues

Please, someone, respond. I need a contact number to chat as I cannot access my account. I have had it for 20 years. My name is Bobby Polen, and I have over [redacted] contacts, 15 years of posts, and videos saved. Please, instead of sending me everywhere, help me find the correct link. You can reach me at [redacted]. I urgently need my original page link with all my data, posts fixed, including family members and others who have passed away. It is crucial to me, especially since I am unwell. The ongoing drama of not accessing my account is taking a toll on my health. Please assist promptly.

Hello, I placed an advertisement on Facebook to sell our [redacted] Honda Pilot. Before I could mark it as sold, someone else had already done so. Nonetheless, I kept receiving emails from interested buyers until yesterday. When I log in to Facebook Marketplace, the ads are still visible but the buttons on the page are unresponsive, making it appear frozen. Once I navigate away from Marketplace, the ads vanish. This issue seems quite unusual. Could you please ensure that all four of my ads are completely removed? Thank you. - William Wickes

I am seeking guidance on a distressing situation involving a photography business owner in Carstairs, Alberta. She has taken a family photo from my son's Facebook album, modified it by replacing my former husband's image with someone else, changing my eye color, facial expression, and outfit, and then displayed this unflattering and altered picture at my husband's funeral. I am concerned about the impact this has on my reputation and well-being. I have identified the individual responsible and have her contact details. While she used to run a photography business, I am unsure if she still does. What actions can be taken to prevent her from continuing to use this manipulated image to harm me? Any advice or assistance would be greatly appreciated. Thank you.

Hello, I'm experiencing an issue with my personal Facebook account being locked. Despite submitting my government-issued ID for verification, my account remains unconfirmed. I kindly request an alternative option such as receiving a code via phone or email for verification. Here are my Facebook details: Full Name: Sahabit Ahmed Jarif Email: [redacted] Phone Number: [redacted]3 Birthday: November 20, [redacted] Thank you.

My personal Facebook page, "David Dunn," was hacked on 12/5/[redacted]. The hacker swiftly made changes and locked me out of both my Facebook and Messenger accounts. I administer a Facebook group named "Voices of Vision" through my personal page, which holds over [redacted] members and fosters a positive environment. Despite my attempts to communicate with the hacker, they are unwilling to return control of my page. I kindly request assistance in removing this hacker from my page and restoring access to me. The changes made on December 5, [redacted], are well-documented. I am willing to provide any necessary information to verify my ownership of the page. Thank you for your attention to this matter.

I'm dealing with a hacking incident and need to regain access to my account. Upon trying to log in, I'm directed to a security verification page that prompts a text to be sent to my cellphone number. On selecting the correct phone number (as the other displayed isn't mine) and clicking "send login code," I receive a code on my phone. However, I am unable to find a field to input the code on my computer. An error message arises stating, "Error Sending SMS - Could not send confirmation SMS. Please verify the phone number and retry."

Hello, Yesterday, I received a notification that my Instagram account was temporarily blocked due to "suspicious actions". I attempted to unblock it, and was informed it would be resolved within 24 hours. Unfortunately, a day later, my account was permanently locked. I have been an active Instagram user with over [redacted] followers for years, and have never violated any terms. I kindly request to please restore access to my account. Account Details: Name: Katrin Gaichonok Email: [redacted] Instagram username: katrynnau Phone number: +[redacted]0 Thank you for your assistance and understanding!

Hello, Yesterday, I was notified that my account was temporarily blocked due to "suspicious actions." I attempted to unblock it, with a guarantee it would be resolved within 24 hours. However, a day later, I was informed that my account was permanently blocked. I have happily used Instagram for many years, amassed over [redacted] followers, and have never violated any terms. Could you please assist me in unblocking my account? Account Information: Name: Katrin Gaichonok Email: [redacted] Instagram Username: katrynnau Cell Phone: +[redacted]0 Thank you in advance for your understanding and support!

Good evening! I am reaching out on behalf of my daughter, whose Instagram account was mistakenly blocked. She is unable to submit the unblocking form as it keeps giving an error. Name: Katrin G. Email on the Instagram account: [redacted] Instagram username: katrynnau Mobile number: +[redacted]0 I kindly request you to review this request as my daughter has had no issues or violations during her years of using the platform. Her account has over 8,[redacted] followers. Message from my daughter: Good day! Yesterday, while messaging on my Instagram account, I unexpectedly received a notification that my account was temporarily blocked for "suspicious activities." I tried to unblock it by verifying my phone number with the code provided, and was told my account would be checked and unblocked within 24 hours. However, a day later, I received a message stating that my account was permanently blocked. I have never violated any terms of use and believe the blocking of my account is a mistake. I have been using Instagram for many years, have over 8,[redacted] followers, and have never had any issues on my end. Therefore, I kindly request you to please unblock my account. It was unfairly blocked. Thank you in advance.

I am currently locked out of my Facebook account. Despite trying all the options provided for help, including clicking on the link and using the password, nothing seems to work. Visiting facebook.com only leads me back to the locked account stage. I am unable to send or upload pictures as part of the recovery process. Creating a new account is not feasible as my recovery email is linked to the locked account, preventing me from starting afresh. I am at a loss and wondering if there is a solution available.

Hello, I sell items on Facebook Marketplace. Recently, I accidentally received a refund request for an iPad I sold. I do not typically accept returns or issue refunds. I am concerned as I have not heard back from anyone regarding this matter. I believe my daughter may have mistakenly initiated the refund process. The iPad is worth over $[redacted], and I have proof of purchase and warranty documentation. I was expecting a deposit of either $[redacted] or $96 on December 10, which I have not received. I am puzzled as to why a refund was requested when I never authorize such actions due to my efficient and accurate shipping practices. I suspect the buyer might be trying to keep both the iPad and the refund. I kindly request assistance in rectifying this situation promptly by refunding me the amount owed or having the buyer return the device before issuing any refund to them. Thank you for your help.

I'm confused about the 30 day suspension on my account. I suspect it might be due to a hacker since I often receive scam messages on the marketplace. I am certain that I did not engage in any wrongdoing that would justify even a 24-hour suspension, let alone a whole month. My previous suspension was only five days for a verbal dispute. Please investigate this matter and provide me with details about the alleged offense. Thank you, D Latham.

My ex, Moonga M., recently sent money he owed me, but instead of putting it in my name, he put it in my son's. He hasn't been financially supportive of my son before and even went as far as marrying someone to strengthen his case. He's been threatening legal action due to our disagreements on financial support for my son. I have all the evidence in our message thread, including when he sought a second chance in our lives. However, I don't want to reactivate my social media where he and others have sent me distressing messages and pictures. I need a copy of the entire message history between us to prepare for any legal actions he might take.

I'm having trouble logging into my iPhone, it's acting strangely. I tried to reset my password and got this error message: "Got error=ApplicationError:[redacted],QUIC 0-rtt failed." I can't log into Facebook on my iPhone as easily as before, where I could just tap on the app icons. I managed to log into my Facebook account from a desktop computer but haven't verified if my password still works. On my iPhone screen, there is a small picture of me in the center, followed by my first name.

I am writing about my Instagram account. I have been struggling with mental health issues and discovered that much of the content on my feed was triggering for me. To address this, I started unfollowing many accounts to declutter my feed. When the process was slow, I opted to use a third-party app to assist me. Unfortunately, this decision inadvertently violated Instagram's terms and conditions, resulting in my account being banned. The initial reason cited was "trying to get followers," which is the opposite of my intention. Instagram was a vital means of communication with people I care about, and its sudden loss has been distressing. It was an honest mistake, and I would appreciate assistance in reactivating my account. Though I understand I am just a stranger seeking help, it would significantly benefit my mental well-being and restore happiness and peace to my life. My Instagram handle is @kaykaleli. Thank you.

My Facebook account got hacked, and the hacker changed all the details - email, phone number, and password. After struggling with Facebook's unhelpful support, I managed to relink my email, but the hacked email is still there. It took a week of back-and-forth with the hacker to get the password reset code. However, once I changed the password, I discovered that the hacker activated two-step verification. I'm in need of assistance!

I have been attempting to log into Facebook on my PC since before 10:30 AM, but I have been unsuccessful. My login attempts are being blocked, and I have received emails stating, "It appears someone tried to access your account on December 14 at X time using Chrome for Windows 10. We prevented the login and want to confirm if it was you trying to access from a new location." I have followed the provided instructions, but they have not resolved the issue. Facebook seems unable to locate my account using my email, despite me using that email yesterday and logging in from the same computer for years.

My account, Enxie Skcjeo, was disabled. I was shocked to discover this and requested a review. It said I was back on Facebook, but then it got disabled again. I'm not violating any guidelines, so please check my account. Thank you.

A few days ago, my phone was stolen, and I activated two-step verification. I no longer have access to the phone number associated with it and have never logged into any other device. I'm unable to proceed without the verification code to recover my account. I've submitted my documents for validation, but I haven't received any response after several days. I hope to receive a prompt reply as it's crucial for me to regain access to my account. My username is listed as Espinoza CL.

Hello, I am a Lebanese graphic designer with a Facebook business page where my mobile number is publicly displayed. Lately, I have been receiving messages on WhatsApp from Indian men who mistake me for an Indian woman looking to connect with them. Despite clarifying my identity, one individual sent me a screenshot of a Facebook profile with my mobile number listed in the About section. When attempting to report this issue on Facebook, I found the process to be inadequate as there was no specific category to address this kind of problem. After reporting the woman claiming to be me, Facebook responded that the profile did not violate community standards. Unfortunately, the reporting procedure does not allow for a detailed description of the issue, leaving me stuck in this situation.