The following are issues that customers reported to GetHuman about Facebook customer service, archive #1568. It includes a selection of 20 issue(s) reported December 13, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello Facebook team, I am currently facing an issue with my locked account even after completing the identity verification process. It has been over 3 days without any response. I have a picture of my son as my profile picture. I kindly request a swift resolution to this matter. Thank you.
Regards,
Cherry May B.C.
Email: [redacted]
Phone Number: [redacted]3
Reported by GetHuman6906250 on Monday, December 13, 2021 2:23 PM
Hello Facebook, I believe there has been an error as my personal account was disabled mistakenly. I kindly request for the reactivation of my account promptly. Details for reference: Name: Saap Raap YT, Email: [redacted], Date of birth: [redacted]/3/8. Thank you.
Reported by GetHuman-saadpvs on Monday, December 13, 2021 2:34 PM
I deactivated my account in [redacted]. Recently, when attempting to reactivate it, I encountered difficulty receiving the verification code on my old email address. After several unsuccessful attempts, I was locked out of my account. I have since regained access to the email and tried again, but now I am being asked to provide identification. Despite trying to upload two different forms of ID, I am unable to submit them successfully and I am unsure of the reason. I would appreciate any guidance on how to successfully upload my ID and unlock my Facebook account for reactivation.
Reported by GetHuman-sprosper on Monday, December 13, 2021 2:46 PM
Hello Facebook,
My personal account has been mistakenly disabled, and I am hoping for a prompt reactivation. This is the identity issued by a government entity. Thank you.
Name: Saap Raap YT
Email: [redacted]
Date of birth: [redacted]/3/8
Reported by GetHuman-saadpvs on Monday, December 13, 2021 2:50 PM
This morning, when I tried to log in to my Facebook account, I encountered an issue. Despite attempting multiple times with both my email and phone number for password recovery, I am unable to access my account with the email address [redacted] Interestingly, when I view my profile picture, I am prompted to create a new account, implying that mine may have been compromised. The ID number displayed is [redacted].58.[redacted].[redacted]. I would greatly appreciate guidance on how to resolve this matter and regain access to my account.
Reported by GetHuman6906615 on Monday, December 13, 2021 3:41 PM
I recently experienced unauthorized access to my account and had to create a new one due to being locked out. The hacker is using my account to lure others into sending money, leading to more hacked accounts. Despite my efforts to reach out via email, the responses received deny the evident masquerade. I urgently require assistance in removing these unauthorized individuals and reclaiming control over my account. Your prompt action on this matter is greatly appreciated.
Reported by GetHuman6906635 on Monday, December 13, 2021 3:44 PM
Good morning, Yesterday I reset my device and accidentally deleted my Google Authenticator app. Unfortunately, I forgot to back up my Facebook setup key. Now, I am unable to log in to my Facebook account since it requires a code from the Google Authenticator app due to 2FA being enabled. Is there any way to regain access to my account without 2FA? This account is crucial for my school projects, and I really need to retrieve it.
Reported by GetHuman-efrnz on Monday, December 13, 2021 3:54 PM
Hello. I tried to tag my secondary Facebook account in photos on my primary account, which led to my account being locked by Facebook. To regain access, they are sending a verification code to my old phone number instead of my current one, [redacted], which I no longer have access to. Therefore, I'm unable to retrieve the code and access my account. Can someone assist me in resolving this issue? Thank you.
Reported by GetHuman6906828 on Monday, December 13, 2021 4:17 PM
I recently purchased an SUV on Marketplace and discovered that the vehicle has a salvage title. The seller did not disclose this in the post. I informed them about this, and they have since deleted our messages and the original post. They had also requested a review from me a couple of days ago. I filled it out, but I can't find it now. I have more details to share. Please advise me on what steps I can take. Thank you.
Reported by GetHuman6907259 on Monday, December 13, 2021 5:29 PM
I purchased a [redacted] dark blue Grand Cherokee from Joseph Ray on the Marketplace. Despite his claims, the 4-wheel drive was not functional, and the vehicle was not winter-ready as advertised. As a disabled 55-year-old who had saved for five years to afford a reliable SUV, I paid $[redacted] after he initiated a bidding war starting at $[redacted]. After discovering through a review that the car had been in an accident, which he did not disclose, I asked him to retrieve the vehicle and refund the money. Within three hours, all the information regarding the transaction had disappeared.
Reported by GetHuman6907259 on Monday, December 13, 2021 5:46 PM
I'm Christopher Gibbons, and I need help with my hacked account issue. I can't log in because the password was changed, and someone is using my email for a different account. After seeing my account active on a friend's phone, I chatted with the hacker and have screenshots of the conversation. The hacker is demanding money from me and others. I must resolve this quickly as my friends and family are trying to contact me. The hacker even scammed money from my sick father who has COVID. Please assist me in resolving this.
Reported by GetHuman6907395 on Monday, December 13, 2021 5:53 PM
I was trying to help my friend Jessie close her Facebook account by sending her a code that was sent to my phone. Unfortunately, this led to my account being hacked. The Facebook account in question is under the number [redacted]. I have tried everything to regain access but have been unsuccessful. The email linked to my account is [redacted] Any assistance in recovering my account would be greatly appreciated.
Reported by GetHuman6907437 on Monday, December 13, 2021 6:02 PM
Dear Team,
I am currently unable to access my Instagram account "CBast89" due to it being temporarily locked for security reasons related to suspicious activity or phishing. Upon trying to retrieve my account, I was prompted to send a security code to an old university email that has been deleted ([redacted]). I have updated my primary email on Facebook to [redacted] but the code is still being sent to the previous email.
I have also added my phone number to my Facebook account for verification ([redacted]). Can you please assist me in gaining access to my Instagram account by sending the security code to my new email or phone number linked to the account?
Thank you.
Reported by GetHuman6907490 on Monday, December 13, 2021 6:12 PM
Hello Facebook, my personal account has been mistakenly disabled. My account is linked to my government-issued identity, and I kindly request for it to be reactivated promptly. Thank you. - SRYT. Email: [redacted] Date of birth: March 8, [redacted]. Phone number: +[redacted]82.
Reported by GetHuman-saadpvs on Monday, December 13, 2021 6:51 PM
I was using Instagram when I received a notification about someone trying to access my account from California. Moments later, I received an email stating that the email associated with my Instagram had been changed, although I reverted it back. However, I then received two more emails indicating that the email was altered again and that my phone number was removed from the account. Subsequently, I was logged out of my Instagram account completely. I am unable to access my account under the username Jordan_Sullivan__. The new email linked to the account is [redacted], but I am unfamiliar with this email address and do not know who currently has control over my account. Any assistance in retrieving my account would be greatly appreciated.
Reported by GetHuman6907732 on Monday, December 13, 2021 6:59 PM
My Facebook account was taken over, and I believe it was hacked. I was unexpectedly banned over a month ago for supposedly violating community standards. Just recently, I noticed that someone is using my account to post about a video game using my username, bigtimberz4. This is not me! I shouldn't have been banned in the first place. I am confused and concerned about why this happened and who authorized it. Please reach out to me as soon as possible.
Reported by GetHuman4893032 on Monday, December 13, 2021 7:20 PM
My Facebook account has been compromised by someone who is posting inappropriate pictures and videos. I have been struggling to regain control of my account for six weeks. There is a strange camera or bubble icon on my profile, with a suspicious link that leads to a site with explicit content. I uninstalled the app, but the situation has only gotten worse with unfamiliar people appearing on my profile, and strange posts being made. These activities seem to be linked to my husband's contacts, and it's causing me distress. I noticed changes in my account every time I try to address the issue. I am concerned about my identity being stolen. Please help me understand where all this is originating from.
Reported by GetHuman-ggru on Monday, December 13, 2021 8:08 PM
My Facebook Messenger and Instagram have been hacked. I've changed passwords multiple times but still can't access them. Both my friends and I are affected. I reported the issue, but the response claimed there was no problem that went against policies. The hacker is asking for codes, money, and pretending to be me. My Facebook is under [redacted], and Instagram is tressaedgy6. I also have some old Facebook accounts I want to delete but cannot access them anymore since I don't have that information. I request assistance. My phone number is [redacted], and you can reach me at either the mentioned email addresses. I believe my phone number is linked to both accounts. Currently, I am using the Facebook account tressa rushing edgy.
Reported by GetHuman6908581 on Monday, December 13, 2021 9:43 PM
I was trying to assist a friend in recovering their account when suddenly, my own account got locked. I followed Facebook's instructions by sending a picture of my ID, waited for 24 hours, and still cannot unlock my account. I have been trying to access my account, which I have had for 11 years, and have changed my password multiple times. Despite this, Facebook has not granted me access. This account is crucial for communicating with my girlfriend. I need help to regain access to it.
Reported by GetHuman6908615 on Monday, December 13, 2021 9:49 PM
I have been struggling to regain access to my Facebook account. Initially, I had to reset my password and then encountered a verification page requesting me to identify friends who would provide me with a code to access my account. Unfortunately, I only have contact with one person on the list provided. When they tried to assist, they received a message saying they were not a trusted contact I had set up. I do not recall setting up trusted contacts and fear the others may face the same issue. I am currently unable to reach the remaining friends. Is there a workaround to bypass this hurdle and recover my account? Your help is much appreciated.
Reported by GetHuman-joelmone on Monday, December 13, 2021 10:54 PM