Facebook Customer Service Issues

Archive 1567

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1567. It includes a selection of 20 issue(s) reported December 12, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hello, I am seeking assistance as my Facebook account has been hacked. Facebook states that my password is incorrect, preventing me from logging in. Furthermore, the hacker has changed both my email address and phone number associated with the account. I am concerned because my account contains a lot of personal photos, and I fear the hacker may engage in blackmail. Any help in recovering my account would be greatly appreciated. Facebook ID: Sampa Sarkar Facebook ID Link: [redacted] Previous Phone Number: [redacted] Email: [redacted]
Reported by GetHuman6903897 on Sunday, December 12, 2021 4:58 PM
Hello, I am requesting assistance with unblocking my Facebook account under the name Olga Goreva. I have not violated any Facebook policies by promoting illicit substances or engaging in disrespectful behavior. My email address is [redacted], and I am residing in Greece with the phone number [redacted][redacted]. Using Facebook is vital for me to stay connected with friends and conduct work-related activities. I can affirm that all the information on my profile is accurate. Kindly provide details on why my account was blocked and help me understand the exact cause. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance. Regards, Olga Goreva.
Reported by GetHuman-olympik on Sunday, December 12, 2021 5:26 PM
Hello, I would like assistance with unblocking my account with the username OLGA GOREVA. I assure you that I have not violated any of Facebook's guidelines by insulting others or promoting illegal substances. My email address is [redacted], and my phone number is [redacted][redacted]. I am a resident of Greece and my main purpose for using this account is to stay in touch with friends. I can confirm that all the information provided on my profile is accurate. Kindly review the situation that led to my account being blocked and consider reinstating it as I rely on it for professional communication. You can reach me at my phone number, +[redacted]35. Thank you for your attention.
Reported by GetHuman-olympik on Sunday, December 12, 2021 5:50 PM
Hello, I am requesting to have the account of OLGA GOREVA unblocked. I assure you that I have not violated any Facebook regulations. My intentions are solely to use the platform to connect with friends. My account details are accurate, and I am reaching out from Greece. I kindly ask for a review of the block on my account as it hinders my work communications. Thank you for your attention to this matter.
Reported by GetHuman-olympik on Sunday, December 12, 2021 6:13 PM
I believe my Facebook account has been compromised. The password has been changed, my phone number and email address have been replaced with someone else's information. I am urgently seeking assistance from Facebook support. I am concerned as the hackers have access to my Messenger where I have personal photos shared with my partner over the years. I am anxious because they are using my account to contact unknown individuals. Thank you for your help in resolving this matter swiftly.
Reported by GetHuman6904078 on Sunday, December 12, 2021 6:15 PM
Hello, I kindly request the unblocking of my account, Olga Goreva. I have not violated any Facebook policies by insulting others or promoting illicit items. My primary use for the account is to connect with friends. All the information in my profile is accurate. I am unsure of the reason behind the account block and would appreciate your clarification. My account plays a vital role in my professional interactions. I reside in Greece, as indicated in my profile. Thank you for your prompt attention to this matter. Regards, Olga Goreva, phone: +[redacted]35.
Reported by GetHuman-olympik on Sunday, December 12, 2021 6:19 PM
Hello, I submitted a request to verify my public page for Dr. Sunday Adelaja on December 9. However, the response stated that it couldn't be verified due to not meeting the Page name standards. They mentioned that page names cannot contain profanity, improper capitalization, symbols, emojis, generic terms, or misleading words. Can someone help me understand what's wrong with the name? How can I fix this issue and proceed with the verification of the page? Thank you for your assistance.
Reported by GetHuman-olorunwa on Sunday, December 12, 2021 6:45 PM
I need assistance accessing my account on my new phone since my old one was stolen. I can verify my identity if necessary. I just need help logging in on this new device, but I have no access to my old phone. I remember my previous phone number, have access to my email, and can provide my ID. Unfortunately, I am unable to log in on my new phone. Facebook is my primary means of contacting my family, especially since some of us have disabilities that make it difficult to see each other in person, aside from Facebook and Messenger. Thank you.
Reported by GetHuman6904197 on Sunday, December 12, 2021 7:12 PM
I'm currently locked out of my Facebook account as I haven't used it in several years. Facebook detected my location as Australia, which they found suspicious. They are requesting a confirmation code be sent to a Guatemalan phone number that I no longer have access to and can't even recall fully. Although I successfully reset my password using my email linked to the account, Facebook is still insisting on the confirmation code from the old number. I feel quite stuck at this point, as Facebook is only offering this one option, with no alternatives provided. I believe my only remaining option is to try to contact them directly to resolve this issue.
Reported by GetHuman6904205 on Sunday, December 12, 2021 7:15 PM
I purchased an item that is supposed to have free shipping, however, when I try to create a shipping label, it's not showing up. I can't proceed with shipping the item without a label. The order number is [redacted][redacted]. The item only costs $10 and was advertised with free shipping on Facebook. Should I cancel the order and create a new listing to see if the shipping label will populate correctly? Your assistance is appreciated. Thank you, Chaundra.
Reported by GetHuman-langeneg on Sunday, December 12, 2021 7:22 PM
Hello, my name is Boyewa Bomi-Dore, a senior police officer in Nigeria with the rank of DSP and a height of 6ft 5in. Sometime in November [redacted], my Facebook account under the username Boyewa Bomi-Dore was hacked, and I was logged out. After multiple attempts to create new accounts with similar names, such as Boyewa Bomi-Dore and Boye Bomi-Dore, all were unsuccessful as I kept getting logged out. I suspect someone has taken over my account and changed the background picture to that of a white man, which is not me. I kindly request your assistance in recovering my original account, Boye Bomi-Dore, as the imposter has tarnished my old account. You can contact me via phone or video call at the following numbers if you need to verify my identity: [redacted], [redacted], [redacted]. Your help in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman-boyewabo on Sunday, December 12, 2021 9:26 PM
Being a widow and a senior citizen makes me hesitant to share personal details on Facebook. Despite my reservations, I use the platform to access certain features like Facebook Marketplace to make purchases. Recently, I encountered an issue when managing my ads. While visiting my daughter out of town, I marked my items as unavailable, intending to revert them to being for sale upon my return. However, upon doing so, the ads multiplied and led to confusion. Despite my efforts to rectify the situation, I noticed responses indicating that the items were not available when potential buyers expressed interest. This has caused suspicion and hindered my sales. I seek assistance in resolving this matter so I can successfully sell my items. Thank you for your help. -Trina S.
Reported by GetHuman6904924 on Monday, December 13, 2021 12:41 AM
My Facebook account got blocked because someone tried to access it without my authorization. Facebook detected an unusual login from another browser, so they blocked it. To unlock my account, I have to enter a code they send to my cellphone number. However, I haven't received the code, and it's been nearly a month without being able to use Facebook due to this issue. I can't log in because I'm not receiving the code on my phone number.
Reported by GetHuman6905170 on Monday, December 13, 2021 3:56 AM
I am having difficulty logging in because I am being asked for an authentication code. Unfortunately, I cannot retrieve the code because I forgot which authentication app I used. I need assistance accessing my account without needing the code. If there are alternative methods available, please guide me through them so I can regain access to my account. I have submitted my ID multiple times, but it has not been approved, and I am unsure why.
Reported by GetHuman-meez_nor on Monday, December 13, 2021 7:02 AM
Hello, I am having an issue with my official Facebook account that was linked to Instagram. My Facebook account was disabled without any given reason. I have submitted a request to the Facebook team to review the situation. I always follow the community rules and do not engage in any illegal activities on my account. My real name and date of birth match the information on my official Facebook account. I kindly request assistance in recovering my official Facebook account. Thank you.
Reported by GetHuman6902946 on Monday, December 13, 2021 7:08 AM
Hello, My official Facebook account was linked to Instagram. Recently, my account was disabled without any explanation. I have submitted a request to the Facebook team and I assure you that I have adhered to all community guidelines. The name and date of birth on my account match my real credentials. I kindly request the Facebook team to assist me in recovering my official account. Thank you, Rehan Khan
Reported by GetHuman6902946 on Monday, December 13, 2021 7:15 AM
Hello, I updated my password between July and August this year. Unfortunately, I have forgotten the new password when trying to log in. I no longer have access to my registered emails, [redacted] and [redacted], and my contact number is no longer active. My current functioning email is [redacted] Please feel free to contact me at any time to assist with verifying my account and resetting the password. Thank you for your prompt help.
Reported by GetHuman-camentoj on Monday, December 13, 2021 9:11 AM
Dear Sir/Madam, I have been using my official Facebook account for the past 8 years, as my personal Facebook account was permanently disabled. I assure you that I have followed all Facebook community guidelines and have confirmed my identity with Facebook. My account does not contain any posts or illegal activities. My personal data is stored on the account, and I believe it was disabled by your security system without a valid reason due to someone reporting it. I have already submitted my official documents to your Facebook team, but I have not received any response. I kindly request you to reopen my permanently disabled Facebook account at your earliest convenience. I apologize for any mistakes. Thank you, Sahil S. Email: [redacted]
Reported by GetHuman6905723 on Monday, December 13, 2021 10:51 AM
Hello, I require assistance in unlocking my old Facebook page, which has been temporarily locked since Saturday, December 11, [redacted], due to detected unusual activity on Friday, December 10, [redacted]. When I initially signed up for this Facebook page, I used my outdated email address ([redacted]), but as Tele 2 no longer provides that email service, I need to update my account information with my new email address. To regain access to my old Facebook page, I need a code to be sent to my current email address ([redacted]). I seek guidance on how to address this issue promptly since I am unable to update the account information while the Facebook page remains locked. Your swift assistance in resolving this matter would be highly appreciated. Additionally, the locking of my old Facebook page has also affected my Messenger access, and I urgently need to rectify this. I am grateful for any help you can provide in unlocking both my Messenger and my old Facebook page today. Thank you. Best regards, Astrid H. Date: December 13, [redacted]
Reported by GetHuman6905784 on Monday, December 13, 2021 11:29 AM
I tried changing my name to Fb on Friday on my profile from Brankica Branci to the Cyrillic Serbian spelling, entering my nickname Бранчи (Branči) without a surname, just a д. (D.) in the surname column as my maiden name. Despite sending my passport photos to FB multiple times since Sunday, my account remains inactive. I am concerned about accessing my albums with pictures, especially those of deceased individuals, which are important to me. Each attempt to unlock my account by following the instructions to scan and send my pass in JPG format has been unsuccessful. I am hoping for a resolution soon. Thank you for any assistance. Warm regards, Brankica Branci
Reported by GetHuman-brani on Monday, December 13, 2021 2:08 PM

Help me with my Facebook issue

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