Facebook Customer Service Issues

I recently encountered login issues with my Facebook and Instagram accounts due to an alleged violation of the community guidelines. Despite receiving a recovery code via SMS, I couldn't find the page to fill it in. Whenever I attempt to request a login code, I receive a message that I have clicked too many times and need to wait 24 hours. I tried to log in through Instagram, but faced challenges with proof of identity verification and was redirected back to Facebook. I'm unable to create a new profile or contact Facebook support. My accounts are crucial for personal and business use, and losing them would be devastating. I am eager to resolve this situation and go through the review process to prove my innocence. I am concerned that assessments are hindered by understaffing, and worry about losing access after 30 days. My daughter attempted to help by requesting an assessment, but obstacles persist. How can I rectify this unjust situation before losing access to my accounts?

I have been using Facebook on my cell phone for so long that I can't remember my password. Recently, I got a new laptop and I'm trying to recover my password to sign in with another device. The cell phone number and email I have associated with my account are old and I can't access either of them. I tried to add another phone number, but Facebook never sent a text verification code to my phone for me to try. I can answer any security questions as it is my account, and I'm frustrated with not having access to my password. I've tried contacting Facebook via phone and email, as well as using the help on Facebook, but I have had no success. The email I am providing is already linked to another account, and I started trying to use that as a solution, but I want access to my original Facebook account password back!

Hello, my name is Alana K. I'm hesitant to provide more personal information until I can confirm I'm communicating with a real person. My Messenger was recently hacked by individuals impersonating me, resulting in my FB account being disabled. My old account containing cherished family, friends, and photos is inaccessible. I'm frustrated trying to reach a real person to discuss restoring my old FB account. Although I created a new one, I find it too time-consuming to rebuild and can't locate an option to delete it. Unsure if it's worth the effort to restore my old account under Alana-Bert Kolkert versus the new one, Alana Kolkert. The difficulty in finding help and speaking with a live person is disheartening. At 62 years old, I value personal assistance in resolving issues. The lack of clear guidance on FB prompts thoughts about why others, including friends and family, abandon the platform. I hope there's someone capable of addressing these issues and providing direct assistance.

Hello. I joined Facebook on November 1, [redacted], providing my email, real name, and surname during registration. I haven't posted anything or added photos. I only created the account for Messenger due to my studies. On November 2, [redacted], I was prompted to verify my identity by inputting my phone number. After entering the code from my smartphone, I was informed of violating community guidelines and asked to upload a photo for identity verification. Despite not using Facebook or uploading photos previously, I complied. Now, my account is temporarily blocked for verification. I am puzzled as to why this issue has arisen, especially since I have only uploaded one photo for verification. I am unsure how Facebook will unblock my account given the circumstances. Why did this problem occur if I haven't used the platform extensively?

I recently had to secure my account because I received an email from Facebook stating that my account was accessed from a different country and my password was changed. To regain access, I needed to enter a code sent to my old cell phone, which I no longer have. I tried to submit my ID through email, but I was informed that the name on my ID (Kristine Elizabeth Sack) didn't match the name on my profile (Kristy Sack), preventing me from regaining access. I am unsure about what steps to take next. Any guidance on how to regain access would be highly appreciated.

I encountered an issue accessing my Facebook account on my Android due to alleged unusual activity, resulting in its disablement. Despite attempts to secure it as prompted, I did not receive the verification code for account recovery. Subsequently, when trying to log in on my computer, the account was once again disabled. Following an online search, I landed on a Facebook help page aiming to address account problems and decided to click the "get started" button. When directed to another webpage for assistance, I selected the option relevant to unauthorized access to my account, only to end up on a broken page. This continuous loop of failed attempts to regain account access has been exhausting. Additionally, my Instagram account indicated unauthorized access from San Mateo, CA, which was not by my doing. Your prompt assistance in rectifying these issues would be appreciated.

I am currently facing an issue with accessing my business page on Facebook because I am logged into an old account and can't recover my current one. Despite trying various methods, I have been unsuccessful in regaining access and suspect it might be due to hacking. The email and phone number associated with the account have changed, and all my attempts to recover it have failed. I urgently need to update information on my business page, including an online ordering site. Please advise on the steps I can take to prove ownership and regain access to my account. Thank you for your anticipated assistance.

My Facebook account was hacked recently. When I noticed the alerts in the morning, I clicked the "this was not me" link, but I couldn't regain access. I've been trying to recover my account periodically, and now I'm considering switching to Twitter due to the lack of assistance on Facebook. I attempted account recovery by submitting a picture of my driver's license, but Facebook said it wasn't clear and requested a better picture. Despite sending clearer photos multiple times, I haven't received a response. Resetting my password requires a security code that I'm not receiving. I'm unsure if my cellphone number was linked to the account, but I can provide details about my friends list if needed. I'm willing to activate any security options once I regain access, but I need assistance. I read online that accessing my account from a friend's computer may help, but I couldn't find the option. I have valuable pictures and memories on my Facebook that I don't want to lose.

I have an extensive account I use to monitor for fraud and identity theft. Recently, I was notified that almost all my online information, including my medical records, has been hacked. My emails, phone numbers, and accounts were compromised, making it impossible for me to access my Facebook and Google accounts containing precious pictures and videos of my children. I've tried the one-time password without success as it didn't recognize my email. Additionally, my recovery emails have been compromised. Despite trying various email options, including using a friend's account, I couldn't regain access. I attempted to use the code texting method but encountered issues. My Hotmail and Gmail accounts are also inaccessible, preventing me from filing my taxes due to discrepancies in my personal information. This situation has been ongoing for over a decade, and despite my efforts, things continue to worsen. I'm seeking urgent assistance to resolve these issues before they escalate further.

My account has been taken over by someone named Daniella William Fielder. The profile picture, password, and recovery email have been changed. The phone number associated with the account no longer works as I have disconnected it. My name is Richard Fielder, and I can be reached at [redacted] I switch between two other secondary emails. My current phone number is [redacted], and the previous one is [redacted]. I am unable to access my page, so I am reaching out for help through a friend's account. Everything else on my page seems unchanged.

Dear Facebook Team, On October 5th, my Facebook account with the name Akram Shah was made public without my consent. The issue is that my government ID is not linked to my Facebook account, which is discouraging for me. I kindly request that you unlock my account. I assure you that I will change the password, add my government ID, and update it with a new Gmail address. This account is vital for my connections. I have been distressed for a long time and faced difficulties since changing my password. I provided a photo of my Aadhar card to verify my identity, yet my account remains locked. Please unlock my account promptly or within 24 hours so I can link my PUBG account to another ID. Thank you so much. Name: Akram Phone Number: [redacted] Gmail: [redacted] Facebook Account: Akram Shah Aadhar Card Number: [redacted]

My Facebook account was hacked, and as a result, Facebook has locked and disabled it. When I try to follow the steps to recover it, the only option provided is to receive a security code on a phone number I no longer have access to. I haven't done anything wrong to be locked out, and I appreciate Facebook's concern for security, but I'm stuck with just that one unhelpful option. I have all the necessary information about my account, so please assist me in unlocking it.

Subject: Urgent Assistance Needed to Recover Hacked Facebook Account Dear Support Team, I am experiencing a critical issue regarding my Facebook account (username: Manoz.ghimire.3). Unfortunately, my account seems to have been hacked, as I am unable to access it. The phone number linked to this account (+[redacted][redacted]) no longer has access to it, and I have been unsuccessful in creating a new account using the same number due to the lack of an associated email address. Despite my best efforts, I have been unable to regain access to my account since it appears that the linked phone number has been altered without my knowledge. I would like to emphasize that I reside in Nepal and any access from a different location is not authorized by me. Attached is further information detailing the issue I am encountering. I am willing to provide any necessary verification to confirm my identity and reclaim my account. Thank you for your urgent attention to this matter. Sincerely, Manoz Ghimire Nepal

My computer was infected with malware, and it posted inappropriate content on my Facebook account resulting in a suspension. Despite receiving a security code on my phone, I am unable to enter it as I cannot access the necessary page. Facebook's 24-hour delay in code requests has made it more challenging. I suspect the hacker may be interfering with the recovery process by continuously requesting codes. I require Facebook's assistance to remove any unauthorized devices from my account, as the repeated code requests are hindering my ability to recover my account.

Someone changed my password and I need assistance in recovering it. I have forgotten my Facebook password, and I no longer have access to my recovery phone. My Facebook account has been locked, and I see the "Get Started" option, but my account is inaccessible. Please help unlock my account. Hello, Facebook Team, my account seems to be locked, and I suspect it may have been hacked. Can you assist me with this matter? Hello, Facebook Team, my account has been locked, and I am concerned it has been compromised. I am unable to access my account as my phone is broken, and I cannot recall my password. I also have trouble recovering it due to this issue. My Facebook account has been locked since Oct **, ****. Please aid me in regaining access to it. To the Facebook team, I am facing an issue with my locked account and seek your help to resolve it. Hello Facebook Team, my account is locked, and although the "Get Started" option is visible, I cannot access my account. Someone has created a fake account to blackmail me. The FB ID is under the name Sunita Sharma. I would like to report this incident to Facebook. Hello FACEBOOK TEAM, my Facebook account

As the admin of a Facebook group that shares music performed by boy choirs, I have a suggestion regarding the invitation process. Currently, members can invite other Facebook users to join the group, which requires administrators to check each account for suitability before accepting or rejecting them. This vetting process is time-consuming, as the group focuses on boy choir music and ensuring new members do not have any concerning interests. I propose that invitations be sent directly to the invited individual, allowing them to request to join the group. This way, we can streamline the vetting process and only review the accounts of those genuinely interested in joining.

After recently clearing my cookies on Chrome while using a MacBook Pro with Big Sur, I've encountered issues with Two-Factor Authentication on my FB account. Despite attempts at password resets and trying various authentication methods, I'm unable to bypass the prompt asking for the Code Generator's 6-digit login code. I have Authy on my iPhone 12 generating tokens for Facebook, but they do not match the required code. This has left me unable to access my account since the additional security measure blocks my login attempts. Any prompt advice to resolve this would be greatly appreciated. Thank you.

I recently received a notification that my Facebook account had been disabled. When I tried to request a review, the system asked for an SMS code. Despite receiving the code, an error message indicated it hadn't been sent successfully. I attempted this process multiple times hoping the issue would resolve, but I exceeded the allowed number of SMS code requests. The most recent code was received at 4:06 PM yesterday. Following the instructions, I waited 24 hours to request a new code, but the system still prompts me to wait another 24 hours. I am eager to regain access to my account to submit a review request as soon as possible.

I am feeling incredibly frustrated and at my wits' end. For over 3 years, I've been attempting to resolve a distressing situation independently. Despite reaching out to various help centers and forums, my efforts have been fruitless. Three years ago, I was abducted, with my disappearance being reported shortly after. I endured a harrowing 4-month captivity, during which my phone was taken but not destroyed. The captor, shockingly, used it as a secondary device, capturing a video of me seemingly lifeless. Additionally, there exists a chilling home surveillance clip of him threatening me with a gun. Regrettably, the irrefutable evidence of this traumatic ordeal lies within that phone, which is no longer in my possession. I implore assistance in recovering access to my Google and Facebook accounts, crucial for my emotional well-being and closure. Unfortunately, due to memory impairment from sustained head injuries and severe PTSD, I am unable to recall the exact login credentials. The accounts, including multiple Facebook pages, were persistently logged in on a MetroPCS phone. My attempts to contact Google and Facebook directly have not yielded results, leaving me exhausted. Redemption of these accounts would not only restore my life but offer me invaluable peace of mind. Grateful for any assistance provided. Thank you, Jojo.

Hello Facebook Team, I am the owner of the Facebook account associated with the email [redacted] and my old Indonesian phone number +62 [redacted] [redacted]. Yesterday, I logged in from a new company laptop and shortly after my account was locked. Unfortunately, I am unable to receive the code from my old number or email as I have recently switched to a new email, [redacted] Please contact me at my new email so I can verify that I am the rightful owner of the account. This account is very important to me as I have been using it for over a decade. It contains valuable connections with family, friends, and important information for my future endeavors. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance.