Facebook Customer Service Issues

Archive 1540

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1540. It includes a selection of 20 issue(s) reported November 4, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
I have been using my official Facebook account for 2 to 3 years. I always adhere to Facebook's community guidelines. Unfortunately, my account has been temporarily disabled. I would like to request a review of my disabled account to confirm my identity. I assure you that there have been no mistakes on my part. It seems that my Facebook account was disabled by mistake. Kindly check and review my account so that it can be recovered promptly. My name is Malik Rehman, and you can reach me at [redacted]6 or via email at [redacted]
Reported by GetHuman6751843 on Thursday, November 4, 2021 7:39 AM
Ho confermato che l'account è mio, ma nonostante il recupero dell'account e la fornitura dei nuovi indirizzi email e password richiesti, non riesco a inviare il mio documento d'identità o la patente, poiché continuo a ricevere errori. Vorrei recuperare il mio account il prima possibile. Posso fornire le vecchie password e prove che è stato hackerato, inoltre c'è un'app authenticator attiva che non ho autorizzato. Ho avuto problemi di accesso non autorizzato e grazie alle vostre azioni, la situazione è migliorata. Ho fornito tutte le informazioni necessarie per dimostrare che l'account è mio, inclusa l'introduzione di un nuovo pin. Dopo essere stata hackerata il 22-23-24, ho chiesto aiuto all'assistenza e il mio profilo è stato temporaneamente bloccato a causa di spam segnalato. Non capisco chi possa avercela con me e perché non posso accedere, nonostante risulti attivo. Chiedo il vostro aiuto per risolvere questa situazione confusa. Grazie.
Reported by GetHuman-diprenda on Thursday, November 4, 2021 10:16 AM
Hi there, I have been using my official Facebook account for 2 to 3 years. I always follow the Facebook Community Guidelines. Unfortunately, my account has been temporarily disabled. I would like to request a review of my disabled Facebook account to confirm my identity. I assure you that I have not made any mistakes on my account. It seems like my Facebook account was disabled by mistake. Kindly check and review my account to recover it. My name is Malik Rehman, and you can reach me at [redacted]6 or through my Gmail at [redacted] I would appreciate your help in recovering my disabled account as it has not been resolved yet. Thank you.
Reported by GetHuman6751843 on Thursday, November 4, 2021 11:55 AM
Earlier today, my Facebook account vanished unexpectedly. I got logged out and couldn't log back in. I checked with friends, and they couldn't see it in their searches either. I'm concerned about not being able to recover my account, as I only have one and can't retrieve my files or pictures since my friends can't see the account either.
Reported by GetHuman6775296 on Thursday, November 4, 2021 12:09 PM
Hello, I have been attempting to address this issue for quite some time now. Unfortunately, it appears that my emails have gone unanswered. My Instagram account was disabled, despite never having shared any inappropriate content. I used it to showcase my film photos, travel adventures, family moments, and some personal photos. On my stories, I shared my daily life and kept in touch with friends. With only [redacted]/[redacted] genuine followers, all accumulated over multiple years, I have never received any warnings from Instagram regarding my posts. My account holds many precious memories and has been a pivotal tool for connecting with others. I am certain that disabling my account was a mistake. I am eager to have it reinstated as it holds significant personal value to me. I kindly ask for clarification on what occurred and for guidance on how to recover my account. Sincerely, Ana-Elena C.
Reported by GetHuman-ana_elen on Thursday, November 4, 2021 7:42 PM
Hello, my name is Uzoigwe Joseph from Nigeria. Earlier this year in [redacted], I created a Facebook account under the name Uzoigwe Joseph Sylvester with the phone number +[redacted][redacted] using my Infinix Hot 10T. Recently, my Facebook app and messenger got deleted from my phone, but I reinstalled them. Unfortunately, I can't log in because I forgot my password. When trying to recover my account, I was asked to enter a code sent to an unspecified number. However, I didn't receive any code in my inbox. Now, I'm unable to access my account Uzoigwe Joseph Sylvester. Please, kindly send the confirmation code to my email address [redacted] or the number +[redacted][redacted]. I would appreciate your assistance in helping me regain access to my Facebook account. Kindly send me the login code to +[redacted][redacted]. Thank you.
Reported by GetHuman-uzojoesi on Friday, November 5, 2021 6:43 AM
My Facebook account was suspended this morning for a "violation of community guidelines." I am certain I have not posted anything in over a week, and I always make sure my posts adhere to the guidelines. I have had this account since [redacted] and it holds precious memories with my school, college friends, and family. I believe this could be a misunderstanding or possibly caused by malware without my knowledge. I am willing to provide any necessary information to recover my account as being part of the Facebook community means a lot to me. I hope this issue can be resolved promptly. Thank you.
Reported by GetHuman6778575 on Friday, November 5, 2021 10:17 AM
Dear Facebook team, I am devastated and desperate to regain access to my account. My Gmail address is [redacted], and my contact number is [redacted]. My account number is fairysha07, and my personal Facebook account is under the name Manisha Tak. I have meticulously added all the necessary information and photos. I am in anguish as I missed celebrating Diwali due to being unable to access my account since November 1, [redacted]. Please review my account and enable it. Your message about post reviews has left me unable to use my account. I implore you to reconsider and reopen my account as it is essential to me. Your prompt assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman-shaashm on Friday, November 5, 2021 6:51 PM
I have been locked out since November 1st. I am hesitating to provide my ID information on the supposed Facebook unlock page after my computer got hacked for 48 hours. Despite trying, I cannot access my account. I have taken photos of my AT&T and Allstate bills showing my name, Joan C. Lindley. I have a few friends and miss interacting with them. My profile picture is from when I was 23 and I am now 74. I am feeling upset about missing my 3 groups: Covid Survivors group, Claremont Connects, and Buy Nothing Claremont. Additionally, I encountered unfamiliar individuals on my tablet before being locked out. Furthermore, I have been unable to use messages for a couple of years. Please assist me, Joan Lindley.
Reported by GetHuman-joniezli on Friday, November 5, 2021 7:47 PM
I accidentally selected [redacted] as my birth year on Facebook, leading to my account being disabled. I've provided my driver's license, but Facebook needs a formal ID with my actual name since my account uses a nickname. I don't have any formal identification with my nickname on it. I've submitted my birth certificate and marriage license details, but I keep receiving the same message stating that they are verifying my age. My family members in other states depend on me for sharing information on Facebook. It's frustrating that I can't correct the birth year mistake as my account remains disabled. It's unsettling how much power Facebook holds in disabling accounts without an easy fix.
Reported by GetHuman6781227 on Saturday, November 6, 2021 1:57 AM
On 10/28/[redacted], I received a suspicious message on Facebook Messenger from someone posing as my friend, asking me to contact them via WhatsApp at the number [redacted]. They requested that I send a picture of a Facebook code, followed by asking for $[redacted] due to a supposed issue with their bank account. I realized this was a scam as my friend wouldn't make such requests online. Subsequently, I received a WhatsApp message from 1-[redacted] warning that my account was being registered on a new device. Now, when trying to reset my Facebook password, it asks for various documents like a passport or driver's license, which is concerning. Any assistance in resolving this issue would be greatly appreciated.
Reported by GetHuman-mrogrigu on Saturday, November 6, 2021 3:48 AM
Hello, I am Kern Pierre and I am having an issue with my Facebook page. I noticed an unauthorized charge of US$[redacted].00, which I suspect is related to a hack on my account. The content that was promoted in the ad was not from me and seems to be from a different country, unrelated to my page's usual content. I have tried to contact Facebook administrators without success to report this error. I have not received any notifications about the post's progress, which leads me to believe it was not created by me. My Ads Manager has been unhelpful in resolving this issue and showing me how the foreign post was connected to my account. I have attempted to address this problem multiple times but have not found a solution. Any assistance would be greatly appreciated.
Reported by GetHuman-kernpier on Saturday, November 6, 2021 5:14 AM
Hello, I am a genuine user of this account. Unfortunately, your security system has mistakenly disabled my personal Facebook account citing a violation of Facebook community standards. I have submitted all the necessary identity verification documents to prove my identity and request the reopening of my Facebook account. I kindly ask you to review my appeal and reinstate my account promptly. - N.N. Email: [redacted]
Reported by GetHuman-winnerna on Saturday, November 6, 2021 5:54 AM
I received a contact from someone named Gilmour Stanford Bridge offering to add me to free Facebook data. After providing my contact information, I received an 8-digit number, Facebook: [redacted]8, and was instructed to send a screenshot to the sender. Following their prompts, a message appeared on my phone and I was advised to press yes. Subsequently, when I tried to access my Facebook account, it had disappeared. Despite numerous attempts to log in and reset the password, the system does not recognize my details. Upon inquiry from friends, it was discovered that the account name was changed to Locus Duong and the associated email is duong5[at]gmail[dot]com.
Reported by GetHuman-lonyiajo on Saturday, November 6, 2021 9:26 AM
Greetings. I am seeking assistance with my disabled Ad Accounts on Facebook. These include the following Business Accounts: 1. Supermedia - online marketing agency Business ID: [redacted][redacted] Restricted on January 9, [redacted] And my personal Ads Account: 2. Mat Branger Ad Account ID: [redacted][redacted] Disabled on April 29, [redacted] As a beginner in advertising last year, I may have made some errors. I am eager to learn and gain a better understanding of Facebook advertising. I am willing to review and resolve any issues. My business "Streetwise" and my identity have been verified. I am open to learning, deleting any problematic content, and preventing such mistakes in the future. It would be beneficial to have a conversation with a Facebook representative to clarify the errors, reactivate my accounts, and ensure I don't repeat them. I am hopeful for a positive resolution. Best regards from Switzerland, Mat Branger
Reported by GetHuman6782491 on Saturday, November 6, 2021 3:48 PM
Subject: Account Suspension Inquiry I am uncertain about the reason for the suspension or deactivation of my account. It would be helpful to know which comments or posts made by me violated the community standards. It's challenging to address a situation without knowing the specifics. Regards, Kester Sent from Yahoo Mail on Android
Reported by GetHuman-ovokeste on Saturday, November 6, 2021 4:28 PM
After seeing a Facebook ad from Buffsale for an extendable ladder, I made a purchase. The item was shipped from China, and I received a tracking code. However, today I received a small envelope from Hermes containing a plastic wallet of miniature tools instead of the ladder. There was no invoice, only a "returns policy" card with an email address provided. Surprisingly, the reference number on the envelope matches the tracking code for my ladder. Upon researching the email address, I discovered multiple scam reports linked to it on SCAM PULSE. These scams involved customers receiving irrelevant items and not getting refunds. I have reported this issue to PayPal and now plan to inform Facebook about Buffsale being a scam company to prevent further deception. If Facebook does not take action, they might be accused of collaborating with scammers, potentially leading to legal consequences. I am using this email as a means to address Facebook through GetHuman.
Reported by GetHuman-keeflaw on Saturday, November 6, 2021 5:35 PM
Hello, I am having trouble resetting my Facebook password. It seems to be linked to an old email account. When I try to use my new phone number, it keeps showing the old email account that does not belong to me. The temporary passcode is sent to the old phone, but I want to access Facebook on my new phone through my Yahoo account. I've been trying to resolve this for 3 days now. I appreciate any help you can provide. Thank you.
Reported by GetHuman6783115 on Saturday, November 6, 2021 7:19 PM
Hello, I manage a gaming Facebook page called 'Demon_Moon' that has recently reached [redacted] followers in the past 24 hours. Upon checking Creator Studio, it indicates a monetization issue impacting my access to new tools. I have reviewed the monetization policy and community standards. I seek guidance on how to address this concern to progress with my page. Additionally, I need assistance since the live dashboard shows I have completed 5 out of 6 criteria, with the remaining one being 'Meet Community Standards and Partner Monetization Policies.' Will achieving this last criterion be hindered by the initial issue I am encountering? I would greatly appreciate help in resolving this matter. I have dedicated significant time and effort to developing my page and aim to continue its growth. Thank you.
Reported by GetHuman-moondemo on Saturday, November 6, 2021 8:15 PM
Hello, I forgot my Facebook password and have been unable to log in. The email address associated with my Facebook account is [redacted] One of my previous passwords was Dylanetjulie2468. Despite many attempts to receive a recovery code via email or phone, I have not received anything. I even tried providing my ID and driver's license, created a new email to receive the code, but still no luck. Can you please send a recovery code to my current phone number at [redacted]? For email, you can try [redacted], [redacted], or [redacted] Please note that I have another Facebook account that I requested to be deleted, corresponding to [redacted] I would be extremely grateful if you could help me recover my account as I would hate to lose my photos and old messages. Thank you in advance for your assistance; for the past four days, I have been trying everything. Thank you, Julie Saint Venant
Reported by GetHuman-jujustv on Saturday, November 6, 2021 9:53 PM

Help me with my Facebook issue

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