Facebook Customer Service Issues

I recently lost $[redacted] due to a scam by a person I believed to be my friend but turned out their account was hacked. The scammer accessed not only their account but mine as well, altering my email and locking me out of Facebook. Despite my attempts, I have been unable to regain access even after providing my ID for verification. It's important to note I am transgender, which is why my Facebook name differs from the one on my ID. I typically use "Jayson D'Alessio" online and in my daily life, whereas my ID lists my name as "Joanne D'Alessio." I'm reaching out for assistance in recovering my account. Best regards, Jayson D'Alessio

I recently lost $[redacted] to a scammer who hacked into the Facebook account of a friend I thought had messaged me. Unfortunately, my own account has been compromised as well, and despite my attempts to recover it by submitting my ID, no progress has been made. Complicating matters, my Facebook name does not match the name on my ID, as I am transgender and use the name Jayson D'Alessio on Facebook while my ID states Joanne D'Alessio. I am seeking assistance in regaining access to my account. Thank you. Sincerely, Jayson D'Alessio

I run a digital marketing agency in India and over the past 7 years, I have invested over Rs.1,00,00,[redacted]. Lately, I have encountered significant issues with Facebook. Here is a detailed account of the challenges I am currently facing: 1. Facebook deactivated my Business Manager and associated assets, citing policy non-compliance. The deactivation stemmed from creating a new page for a client named Ayngaran Land Promoters (Real Estate) and having a campaign rejected due to page restrictions. Despite following Facebook chat instructions to create a new page with special ad category settings, subsequent ads were also rejected for policy violations. Consequently, my Business Manager was restricted from advertising, with ad account limitations imposed. Despite attempts to address these restrictions and confirm my identity through account quality checks, the identity verification process failed, leaving the situation unresolved. These setbacks have disrupted my advertising activities and impacted my ability to serve clients effectively, prompting a search for a resolution.

On October 20, [redacted], the Friendship Circle group I am part of violated my privacy by posting my full name and the names of other women, falsely labeling us as unkind. This misinformation led to hate speech and discrimination against us. The group's admin, Ester Horowitz, disregarded my request to not disclose my name and continues to share personal details of group members, pressuring them to include such information in their bios. Ester uses the group to promote her business at the World Health Organization while restricting others from discussing their own ventures, which is unfair. I am requesting the removal of the October 20, [redacted] post and the closure of the Friendship Circle group due to the dissemination of harmful and entirely false information.

Today, I discovered that my Facebook account has been locked. When I tried to get help, it asked for various IDs which I am not comfortable with. The message indicates that someone has accessed my account without my permission. I intend to delete this account and may consider creating a new one in the future, but for now, deletion is my priority. Is there a phone number I can contact to speak with a representative about this issue? I am very troubled by this situation and would appreciate any assistance in resolving it.

My Facebook account was disabled six days ago, and I haven't received a response from the Facebook team yet. On October 26, [redacted], I disagreed with the decision made. Usually, it takes just over a day to review the information provided. Currently, my account is not visible to others, and I am unable to use it. Due to the coronavirus pandemic, there are fewer people available to review accounts, which may cause delays. The next step involves another review of my account. If it complies with the Community Standards, I will regain access. However, if it is found to violate the standards, my account will be permanently disabled without the option to disagree again.

I am experiencing issues with my Facebook account being disabled or locked because I used it on multiple devices simultaneously. Initially, Facebook requested me to identify four recent comments I made within the last three months, but I couldn't recall them. I then opted to verify my identity by receiving a confirmation code on one of my contact numbers listed on my account. As I no longer had access to one number, I selected my current phone number to receive the code. Upon entering the code, the message "you're all set" appeared, indicating my account was secure, only to prompt me to repeat the process again for a new code. Despite several attempts, I end up stuck in a cycle. I have a school ID that I can use to prove my identity, and I urgently require access to my account for educational purposes.

My Facebook account under the name Carol Strubel-Krimm has been hacked. Despite attempting to set up 2-step verification, the codes are being sent to the hacker instead of me. I have provided various documents such as my passport, license, social security card, and marriage license to prove my identity, but Security keeps asking for an "approved document." I have a Rebecca's House account as well. My cell phone number is [redacted] and my home phone is [redacted]. My birthdate is 10/29/52. I have been trying to regain access for weeks. Please review my submissions and assist me in recovering my account.

Jeff, I noticed your account is locked. I was trying to check things for my birthday today, and I encountered this issue. I typically use both my cellphone, [redacted], and my home PC simultaneously. This is the first time I have experienced this problem. After following the prompts that asked for passwords, photos, Visa, and driver's license, I changed my Facebook password on Monday, November 8, [redacted], at 11:01 AM (EST) from an IP address in Venice, Florida. Even after following these steps, I am unable to access my account. The system is now asking me to provide an email and official ID, which I find unusual. I am concerned that this may be a ploy to obtain my personal information. If possible, please contact me at [redacted] (Home) or [redacted] (cell) to resolve this matter quickly. Thank you, Jeffrey Dunlap.

Hello Gethuman, I recently set up a Facebook business page, but unfortunately, not all of my Facebook friends received invitations to like the page. I'm unable to resend the invites now. I'm considering creating a new page after clearing my browser cookies to invite those who didn't like the page initially, then merging the pages. I'm unsure if my plan is the best approach. Can you suggest an alternative method? Also, I'm curious if Facebook approves merging pages in this manner and if a physical address is necessary for merging (as my business doesn't have one). I appreciate any guidance you can provide. Best regards.

On 11/02/[redacted] at 8:46am, I received an email from Facebook alerting me that someone accessed my account from an unfamiliar device and location. Just two minutes later, at 8:48am, I received another email saying my primary email had been changed. The email instructed me to secure my account by clicking a link, but I am unable to do so because my login information has been altered by the hacker. They have also changed my phone number. Despite my numerous attempts, I have been unsuccessful in reaching out to Facebook for help in recovering my account. I followed their request to submit my photo ID with my personal details, but I keep receiving emails stating they cannot accept it. All the information on the ID matches what I used when I created my account a decade ago. I urgently need assistance to regain access to my account.

My actual account is currently locked. Please assist in reopening it by sending me the necessary code. You can reach me at [redacted] or [redacted]. The Facebook account name associated with it is surya suryaprakash. Your prompt help in resolving this issue would be greatly appreciated. Thank you!

I recently relocated out of state, and I am facing an issue with logging into Facebook from my new location. Facebook is requesting an identity confirmation from a different computer. However, I have only ever used this particular computer for accessing my Facebook account. I regularly receive notifications from Facebook on my email without any trouble. It is inconvenient to involve my contacts in resolving this matter. Kindly send an identity confirmation email to the email address associated with my Facebook account to help me access my account without any challenges. Otherwise, I may have to consider permanently deleting my Facebook account, as this situation seems quite unreasonable.

I recently changed my mobile phone and my old one got damaged. Now, I'm attempting to access my Facebook account on my new device, but I forgot my password. Despite my attempts to reset it, I haven't received the verification code on my registered mobile number. I've tried multiple times without success. My Facebook account is crucial to me, and I'm worried about losing access. My user ID is 'Er Subhankar Samui', my registered mobile number is [redacted], and my email address is [redacted] I also disabled email notifications from Facebook, so I can't receive the code via email. I appreciate any urgent assistance with this matter.

I was contacted by someone named AJ D. on Messenger who intended to send funds to my Cash App. However, they also gained access to my account through my email and changed all my details and password. The email used was [redacted] (previously [redacted]) with passwords like Ilovebigdickd4ever, Smokey12, Samuelking1, and CynthiaFaye11. I urgently require access to my account, registered under the name Samantha W. Appreciate any assistance. Thank you.

I have been unable to access my Facebook ads account for several days since changing my phone number. I've had the account for over 15 years, and it is crucial for my work. Unfortunately, the verification code is being sent to an old, non-functional number. My name is Tiffany S., my previous number was [redacted], and my new number is [redacted]. I am willing to provide any necessary information, such as my email and physical address, to regain access to my account. Please assist me in resolving this issue promptly.

Dear Facebook team, I encountered an issue on 5 October where it stated I disagreed with the decision. Despite uploading my authentic government NID card, I have not received any communication from Facebook. I have been using this account since [redacted], and it is vital for me. This marks my first disablement problem. Originally, I was unable to comment for 72 hours, but after six days, the issue persists. My real name is Md. Saiful Islam, formerly known by the nickname Tuhin Khan. I had previously listed my name as "saiful islam" in the other name section. Despite submitting my real government ID card, my account remains inaccessible. Attached are screenshots of my problem, NID card, student ID card, and passport. I implore you to kindly reopen my account as it holds significant personal data, university groups, and important documents shared with friends. I assure you of my commitment to adhere to Facebook guidelines in the future. Please reopen my account and respond to my registered email. Thank you. Regards, Md. Saiful Islam Email: [redacted] Birthday: 03 April [redacted] Mobile: +[redacted][redacted]

Dear Sir, My personal Facebook account has been permanently disabled, despite following all community rules and having my identity confirmed with Facebook. I have not engaged in any illegal activities or posted inappropriate content on my account, which also contains important personal data. I suspect my account was reported by someone, leading to its sudden disablement without valid reason. I reached out to the Facebook team two days ago but have yet to receive a response. I kindly request the recovery of my official Facebook account. Thank you, MD Alamin

Hello Facebook Team, I am having trouble logging into my Facebook account as it appears to be locked. The message prompts me to verify my identity by uploading my ID, although I have already added my phone number and Gmail account. Could you please provide another method for me to regain access to my Facebook account? Thank you. Account Information: Name: Muhammad Usman Ali Gmail: [redacted] Phone number: [redacted]8

Hello! I am having trouble accessing my Facebook account and Messenger. When I try to log in, it requests that I verify by entering a code sent to the phone number associated with my account, which is an old number from the UAE. I now live in the Philippines and the number is no longer in use. Please assist me in regaining access as I need to contact clients on Facebook urgently. I appreciate your quick response and support in resolving this issue. Thank you.