Facebook Customer Service Issues

Hello, I am Asid Ali from Jammu and Kashmir, India. I am reaching out to address an issue with my Facebook account. My account, originally under the name "Akhter Akhter" with the number [redacted], was hacked two months ago. Despite my attempts, the hacker changed my contact information. The initial phone used to create the account was sold, leading to my loss of access and changes to the account. Adding to the complexity, there is a two-factor authentication process in place and a significant investment on my Freefire gaming account linked to this Facebook profile. I am seeking assistance in recovering my account to enjoy both Freefire and Facebook again. Please help me resolve this issue as I have exhausted all other options. Thank you. Email: [redacted] Phone: [redacted] Previous Number: [redacted] Previous Facebook Name: Akhter Akhter Freefire ID linked to the account: Mr♡devil

Hello. I am requesting assistance with updating my contact information on my Facebook account, which resulted in me being locked out. Due to a serious accident that left me with severe injuries, including multiple fractures and being in a coma, I have been away for a while. I received a recovery email and successfully reactivated my account, but due to moving to a new address, my IP address and phone number have changed. When I attempted to update this information, I was locked out again due to the different IP. I believe I should have the freedom to log in from any location I choose. Could you please re-enable my account, disable the IP lockout, and allow me to make the necessary updates at my convenience? I can still be reached through my email at [redacted], but I now have a new phone number. I kindly request that you suspend the current restrictions until I can finalize the changes and update my new IP address. Thank you for your prompt attention to this matter.

Dear Rehan, You Have Disagreed with the Decision On February 26, [redacted] Normally, it takes a little over a day for us to review your information. Please check back here for updates. Your Facebook account is currently not visible to others, and you are unable to use it. What to Expect Next: We will conduct another review of your account. If we determine that you are old enough, you will regain access to your Facebook account. However, if we find that you are still not old enough to have a Facebook account, it will be permanently disabled, and you will not be able to appeal this decision. Logged Out as Rehan Khan Download Your Information

Hi Jr Georgewill, I recently faced an issue with my Instagram account being disabled unexpectedly. Despite following all the community guidelines, my account got disabled, which seems to be a common problem. When I tried to address this by clicking on "Learn More," various messages appeared prompting me to verify my identity by submitting a photo holding a white paper with my details on it, including a code sent to my phone number. Unfortunately, Instagram has not resolved this issue yet, and I have tried multiple support links without success. My username on Instagram is "Lynx.ldn." I am looking for assistance as I have exhausted all other options to regain access to my account. I believe Instagram mistakenly disabled my account, and I hope to resolve this promptly.

About four months ago, I realized my Facebook account had been hacked when I couldn't log in. Despite following the instructions on the Help Centre's Hacked & Compromised Accounts page and entering my email and mobile number, Facebook still couldn't find my account. The hacker changed my email to b*************[redacted] and my mobile number, blocking me from resetting passwords. I've contacted Pissed Consumer for help, but despite providing all the requested information, my issue remains unresolved. Desperate for assistance. Thank you, Derek Creed.

Hello, I'm Marie and I am the administrator of a Facebook page called Bordeaux Wine Trails. Previously, I was able to seamlessly post updates from Facebook to our Instagram account "@bordeauxwinetrailstours." However, for the past few weeks, I have encountered difficulties sharing posts between the two platforms. Whenever I attempt to link my Facebook and Instagram accounts, I receive an error message. Additionally, when trying to reconnect my Facebook page to the Instagram account, I am only able to link it to my personal profile, Marie Dupont, instead of the Facebook page. I am unsure why this issue has arisen and would appreciate any assistance you can provide. I am eagerly awaiting your response. Thank you for your help.

Two days ago, I encountered login issues with my Facebook and Instagram accounts. It seems like I violated some community guidelines, but I am unsure of the exact reason. I received a recovery code via SMS but couldn't find the page to enter it. Despite numerous attempts to request a code, I keep getting the same message about waiting 24 hours. On Instagram, I managed to enter the code, but then faced difficulties uploading proof of identity. The message prompted me to fix the problem on Facebook, which is where I seem to be stuck. I've tried to create a new account to report this issue, to no avail. Losing access to my accounts, which I use for personal and business purposes, including managing groups, would be distressing. I am eager to undergo the verification process; however, I am struggling to do so through the available forms. How can I proceed or reach out to get the assistance I need?

I have a concern regarding my Facebook account. My friend hacked it, so the account got locked. They returned it to me, but they had changed the phone number and email associated with it. Before the account was locked, it was connected to two emails. I lost access to the first email two years ago. I tried to remove it from my Facebook account, but was unsuccessful. I added a new email, which my friend also removed. Now, to unlock my account, I am only being prompted for the old email that I no longer have access to. I kindly request other verification options, such as a code sent to my phone number or an identity confirmation process. Your assistance in unlocking my account would be greatly appreciated. Thank you.

-English- Hello, since June 26th, [redacted], I (M.H. from Chemnitz) have had my admin/page role removed from my business page without any explanation. All of my employees have also been removed from our company website, making it inaccessible. Interestingly, we can still post on Instagram, but I am unable to access my Facebook business page through Facebook. I would like to regain admin rights to my business page. -German- Hallo, seit dem 26.6.21 wurde mir (Maria Helbig, Chemnitz) ohne jegliche Erklärung meine Admin-/Seitenrolle auf meiner Geschäftsseite entzogen. Auch alle meine Mitarbeiter wurden von unserer Firmenwebsite entfernt, wodurch sie nicht mehr zugänglich ist. Seltsamerweise können wir noch auf Instagram posten, aber ich kann nicht mehr über Facebook auf meine Facebook-Geschäftsseite zugreifen. Ich möchte wieder Admin meiner Geschäftsseite werden.

I created my profile using the name Donnie Barela around four years ago. After my partner and I separated, I became a full-time single parent with little left due to my partner stealing and destroying my belongings, including sentimental items. She changed the password to my Facebook account, which I had since middle school, to "donnie boii." I used to send pictures to myself in Messenger to preserve memories with my son. However, my Facebook account got hacked months ago, and I haven't been able to access it. I tried contacting the woman who now has my old phone number to ask for the verification code, but she was uncooperative. I have reached out several times without success. I am feeling frustrated with the situation and would appreciate any assistance.

I manage my business page on Facebook from India, targeting the US market. Recently, my phone broke, and I lost access to two-factor authentication for my account. Despite several attempts to upload my ID for verification, Facebook has rejected my passport and driver's license. I suspect it's due to the cross-country nature of my business. I need to regain access to my account urgently but can't authenticate it without my phone. Any suggestions on how to resolve this issue would be greatly appreciated.

I urgently need Facebook's assistance in regaining access to my account. For over three weeks, I have been trying unsuccessfully to log in. Despite submitting my driver's license for identity verification, I remain locked out. Someone has maliciously hacked my account, changing both the email address and phone number associated with it. My name is Barbara Del Valle. The original email linked to my account, [redacted], has been compromised. Similarly, my phone number, [redacted], has been altered. These changes have enabled an imposter to take over my account. I have supplied my ID multiple times and updated my contact email to [redacted] as a security measure. Please, I implore Facebook to assist me in reclaiming control of my account.

This is the third time in 8 days that I’ve tried to get this resolved. Last Monday (10/18), my account was hacked, and the hacker changed the account email and phone number. They also established a Facebook pay account and used it to send a payment out of my checking account. The account has been deactivated/disabled. I’m asking that the account be restored to me. It contains personal and business contacts, and there are people I can’t reach. They also hacked into my affiliated pages: Band of the Two Rivers and Trumpet Santa. My contacts are: email: [redacted] and phone: [redacted]. Please help me restore my Facebook account: Don Swinchoski (with the profile of a man with a beard). Thank you.

I'm struggling to regain access to my Facebook account under the name Molzbolz Leishes. The Facebook messenger two-factor authentication is linked to my phone number +[redacted]9, but I am not receiving the code to log in. My Gmail account [redacted] is used for recovery, but I can't receive the reset code there because it's connected to [redacted] I request that my phone number +[redacted]9 be removed from the two-factor authentication for Facebook messenger and added to my Facebook account to allow me to regain access. I have two accounts: one under Molzbolz Leishes with the phone number +[redacted]9 and email [redacted], and the other under Moriki Bolz Leishes with the Original Gmail account [redacted] and a different phone number. This issue started a few months ago when I was switching between Facebook and Instagram accounts. I hope to resolve this and access my Facebook account Molzbolz Leishes again. Thank you.

Mohamed, you have contested the decision made on August 6, [redacted]. Normally, we need just over a day to assess your information. Your Facebook account is currently not visible to others, and you are unable to access it. We will re-evaluate your account, but please note that due to the COVID-19 pandemic, we have limited staff to review this, so it may take longer than usual. If we conclude that your account adheres to our community standards, you will regain access to Facebook. However, if your account is found to violate these standards, it will be permanently deactivated, and further disputes will not be allowed.

I recently received an email alerting me to a suspicious login on my Facebook account, which I promptly reported. However, my account was subsequently blocked. When attempting to unlock it, I encountered an issue. Despite resetting my password using my email address ([redacted]), I then faced trouble receiving the code on my phone, as the only options listed were old numbers I no longer have access to. I attempted to explore alternative options by clicking "see options," but was presented with the same inaccessible phone numbers. I am seeking guidance on how to regain access to my account using my email or if there are additional avenues available to receive the necessary code. Thank you for your assistance. Warm regards, Egidio

My account was locked a few hours ago, and I do not understand why. I was reposting an ad in the marketplace as it had sold earlier in the evening. I had more than one of this item for sale so I proceeded to repost the item after the first purchase was made. Upon doing so, I suddenly received a notice that my account was locked due to suspicious activity. I was prompted to verify or go through a security check. However, almost immediately, they wanted to send me a verification code. The issue arose when the email address listed is not the one I set up on the account, [redacted] I also had the option to receive a text message, and the number listed is one I have access to, [redacted]. When I changed my phone number on Facebook, I noticed a number added to my account that I didn't recognize and removed it. Now, the problem is I selected to receive a text, but I never got a code, and now the text option is unavailable. I fear my account being locked will cause my two sales on the marketplace to cancel, which is concerning as I am between jobs due to contracting COVID-19. Unlocking my account is immensely important to me currently, and I appreciate any assistance you can provide.

Hello, I would like to confirm if some profiles I set up over the years are deactivated due to reasons like lost passwords, incomplete setup, or unlinked to emails, phones, and laptops. It would ease my mind to know if these profiles under the names 'Kat Kate Strumpf' and 'Ash Kathrin' have been hacked or are still in use. I have faced difficulties with them, and I wish to merge them to be able to use one of the accounts going forward. Thank you for your help. Best, Kat

Good afternoon, I am reaching out today concerning the unjust suspension of my Facebook account without valid reason. I am demanding the immediate reinstatement of my account, as this suspension was done unlawfully. If you choose to uphold this suspension, legal action will be pursued not only with the FTC, FCC, but also the FEC. I have already taken steps to address this issue through formal requests for intervention. Do what is right and restore my access to the account. It appears that Facebook leans towards a left-wing ideology, aligning itself with views that are increasingly being discredited in the ongoing discussion regarding Covid-19. Your suppression of differing opinions and facts seems to indicate a biased agenda that suppresses diverse viewpoints, akin to a dictatorial regime. The presence of numerous individuals enforcing these biases without room for rebuttal is concerning and reminiscent of oppressive historical practices. Facebook's opaque communication and enforcement policies make it challenging for users to navigate and understand the reasons behind account actions. It is essential to address these issues openly and transparently. I urge you to reinstate my account promptly and establish a mutually beneficial relationship. Sincerely, Melvin B.

On September 13, [redacted], my phone broke, causing an issue with my Google Authentication linked to my Facebook account. I have reinstalled Google Authentication on my new phone, but the codes generated do not match. Despite submitting my NJ Driver's license multiple times, I keep receiving emails from Facebook requesting an accepted form of ID that matches the account information. The email received states access cannot be granted until the requested identification is provided. It has now been over a month since I lost access to my account.