Facebook Customer Service Issues

I am kindly requesting a review and reinstatement of my personal account connected to my business pages where I am the sole Administrator. The personal account in question is associated with Shannon Urquiola, which I have maintained for several years. I have not received prior notifications regarding any Community Standards violations. The recent notification restricting my posting and commenting for 72 hours cites a violation related to child nudity and sexual exploitation, which I believe to be a mistake as I do not engage in such content. My personal page is dedicated to sharing memories with loved ones, and the removal of these memories is distressing. I operate an online business named Not Your Average Autism Mom, and our Facebook business pages are essential for connecting with my audience, built over the past year and a half. I rely on consistent Facebook advertising, which I can no longer access. Additionally, both my personal and business Instagram accounts have been deactivated, impacting my business operations significantly. Currently, I am unable to access any information across my devices, leading to severe implications for my business. I urgently seek assistance in resolving this matter promptly as the disruption began on October 13th. Your swift attention to this issue would be greatly valued. Thank you, Shannon Urquiola Not Your Average Autism Mom Direct Office: ([redacted])[redacted] www.NotYourAverageAutismMom.com Find us on FB & Instagram by clicking the links below.

I recently updated my email address on Facebook, removing the old one and adding a new one. Despite using the new email for months, Facebook has reverted back to the old one, which I no longer have access to. I didn't include a phone number on the account, so I'm unable to regain access due to Facebook's error. Facebook suggests I contact three friends for a secret code, which isn't an option for me. Even when someone else tried to help, it was unsuccessful. Facebook's lack of customer support makes it challenging to find a resolution. If you have any suggestions on how I can address this issue, I would greatly appreciate it. Thank you for any help you can provide.

Hello Facebook Team, I urgently need your help. I am a journalist from Myanmar and have been using my Facebook account since [redacted]. Unfortunately, my account was disabled when I tried to fill out a form. I am a genuine user and have never used a fake name. Despite my attempts to contact Facebook through the feedback form, my account remains disabled. I value my account as it keeps me connected with relatives and friends. I have always been mindful of my behavior on the platform. Please review my disabled Facebook account at the email provided and kindly restore it. I am saddened by this situation and would appreciate your assistance in resolving it promptly. Thank you and God bless you. Myat Thu Tun

Hello. I need help updating my contact information on my Facebook account. Unfortunately, I ended up in a serious accident, resulting in multiple injuries and a coma. After recovering, I tried to access my account but was locked out due to a change in my IP address and phone number because I moved. I managed to reactivate my account through the recovery email, but now I'm locked out again. Can you please unlock my account and remove the IP address restriction? I urgently need to reach out to my friends. I can still be reached at my email K*****@***.com, but I have a new phone number. I would like the account security restrictions to be temporarily lifted until I update my new information. Thank you.

Dear Sir, I have been using my official Facebook account for 2 to 3 years. I have always followed the Facebook Community Guidelines diligently. However, my Facebook account has been temporarily disabled. I am requesting a review to confirm my identity and address any issues that may have caused this disablement. I assure you that I have not made any mistakes on my account. This disablement seems to have occurred by mistake. Kindly review and recover my personal Facebook account before the 30-day limit. My name is Malik Rehman and you can contact me at [redacted]6 or via email at [redacted] Your help in resolving this matter would be greatly appreciated.

Hello, I need assistance to regain access to my Facebook account. I have tried the recovery steps provided, but my identification documents were not accepted. Is there a way we can proceed to recover my account using either a phone verification code or email confirmation code? Facebook name: Cristine Joyce B. Casilla Mobile number: [redacted]0 Date of birth: 08/28/91 Email address: [redacted] Thank you for your help.

Hello Facebook Team, I am puzzled as to why my account was disabled as I did not breach any of Facebook's terms or guidelines set by the administration. I kindly ask for a review of my case and the prompt reactivation of my account. I rely on it for studying, work, and staying in touch with friends. Thank you for your dedication to maintaining Facebook as a secure platform.

I created a Facebook page for Pharma Cherkas TOV (ТОВ "Фарма Черкас") at the beginning of this year. I wanted to update the registration date to December 23, [redacted]. Facebook has blocked my access and requested documents. They mistakenly listed the year as [redacted]. I am able to provide all necessary documentation for myself and the company. Please unblock the page.

I'm concerned about a potential scam I experienced last night involving an individual claiming to be from Facebook. During the interaction, the person, who identified as Jim Dale, mentioned fixing issues on my Facebook account. He accessed my computer remotely, claiming to clear out "Dark Web" materials. He requested payment via pre-payment cards, which raised red flags for me. When I proposed alternative payment methods, he insisted on pre-payment cards available at CVS. The call ended with no resolution. I am looking to verify the legitimacy of this incident and seek guidance from Facebook to address any security risks. Please contact me urgently to discuss this matter further. Name: Yoke Wong Phone: [redacted] Email: [redacted]

The former Executive Director at Moving Forward Towards Independence, Holly P., left and her old company email is still listed as the admin for the organization's Facebook page. They want to change it to Tina N.'s email, but it seems impossible. If not feasible, they prefer to delete the page due to the sensitive content on it. Abigail S. mentions that Tina N. and her own name are on the organization's website. It's uncertain if the Facebook page is linked to a Business Account. Abigail cannot access the page since the admin email is outdated.

On July 31st, [redacted], my account was hacked, leading to the creation of 2 pages with individual ad accounts. One of the accounts seems to have been restricted on August 15th, [redacted], which I discovered after receiving the notification. Despite my efforts to delete the pages on Facebook, they keep reappearing when I visit Facebook Business. I am hesitant to provide details for the review fearing that the hackers might regain control. I simply want to remove their pages. The issue is that it appears I am the owner, yet I am unable to delete the pages due to the account's restriction. If I proceed with the review, will I regain access to the pages? And after deletion, could the hacker be alerted and attempt to undo it?

I received a notification from Facebook stating that I have been banned for three days due to my comment on a video showing a woman abusing a four-month-old child, which was on TV last night. My comment was: "I would have beat the hell out of her the cops would not have stood a chance." It's important to note that this is not a hateful, bullying, or harassment comment. "Would have" is past tense, indicating something that occurred in the past. The misunderstanding by Facebook's automated system is concerning as it inaccurately penalizes me for a statement that is not current or relevant. I believe this action reflects poorly on Facebook, portraying them as the bully. I urge Facebook to review and correct this error as the automated system seems to lack critical thinking. - C.H.

I have been unfairly restricted by Facebook for expressing my views on traitors. The community standards seem to stifle freedom of speech rather than protect the community. I feel targeted as a conservative user and constantly face censorship. The platform seems biased against certain opinions while allowing harmful content to flourish. Despite the suspension, I will not back down from speaking my mind. The double standards on Facebook are clear, and it's disheartening to see real Americans silenced while others spread hateful messages freely. The 30-day ban doesn't deter me; I will continue to stand up for what I believe in.

I apologize to the Facebook security team for my mistake. I inadvertently uploaded inappropriate content to Messenger without realizing it. This video was sent to me via the IMO app and automatically saved to my Gallery. That morning, I was chatting with a friend from university who wanted to see our latest campus photos. Unaware of the video that had been sent to me while I was asleep, I unintentionally included it in the messages. I deeply regret this error and hope for the opportunity to restore my Facebook account. I assure you that I will be more careful in the future. My account has been suspended for 36 days now, despite me sending my identification and explanation with no response. I kindly request your reconsideration so I can preserve the 12 years' worth of memories associated with my account. Thank you.

To whom it may concern, Hello, my name is Courtnee Lipps, and I am seeking urgent assistance. In early March, my Facebook, Messenger, Instagram, and TikTok accounts were hacked and taken over. The hacker changed my emails and phone number, locking me out of my own accounts. They have been using my old Facebook account to run scams promising to multiply investments, which has led to various problems, including threats and accusations. Despite reporting the issue multiple times, I have not been able to reach a Facebook representative. I urgently need guidance on the necessary steps to resolve this situation. Please contact me by email promptly.

I provided my identity card to confirm ownership of the account and followed the instructions accordingly. However, my account has been blocked since October 11th. Prior to the block, I received an email about an unusual login from Milan, which is nearly [redacted] km away from my location. I clicked the link to secure my account as I did not make that login. I then changed my password, only to find my account blocked due to security concerns upon logging back in. The following day, I attempted to access my account again, only to encounter a page suggesting that I had violated Facebook's policies, which is frustrating since my account was compromised. Despite trying various methods, I have been unable to unblock my account. I am deeply disappointed as I have precious personal photos and contacts that I wish to retrieve. I would greatly appreciate assistance in resolving this issue. Thank you.

On October 22, [redacted], I was unexpectedly logged out of my Instagram account. I was prompted to verify my account by entering a code sent to my phone number. After providing the code, I was informed that my account needed to be reviewed and was disabled for allegedly not complying with the terms of service. However, upon reviewing the terms, I realized I had not violated any terms. I am seeking assistance in reclaiming my account, which I have held since [redacted]. Your help in this matter would be greatly appreciated. Thank you.

My name is Andrew Greaves. My Facebook account was created using [redacted] On October 19th, my account got locked. Facebook is requesting ID for me to regain access to it. I have been using this account for years to keep in touch with friends and family in Australia and the UK, including school friends from the 1970s. I go by Dru now, so I don't have identification with Andrew on it. I have relatives in Australia. I created a new account with two-step authorization, but my preference is to unlock my old page and set up two-step authorization on it. I haven't received a clear explanation for why I was locked out. I am confident that my friends and family would recognize if I were hacked, as it has happened before, and they ignored the messages knowing they were not from me. Please help me regain access to my account.

Dear Facebook Support, I have been using Facebook for over 13 years without any issues until 19 October when my account was unexpectedly blocked for violating community standards. I disputed the decision as the specific standards breached were not communicated to me. Attached is a screenshot of the notification. Despite Facebook stating the issue would be resolved in a day or so, it has been 10 days since I was locked out of my account. This is concerning as I also manage the "Civil Affairs Association" and "National Service Ride" Facebook pages. I am worried about the security of my account, especially since my credit card information is stored there. Please investigate this promptly. Feel free to contact me at 1.[redacted]. Thank you. Sincerely, Christopher H. Colonel, U.S. Army Civil Affairs (Ret.) Coordinator, Orange County American Legion Riders www.nationalserviceride.net

I have been experiencing hacking issues on Facebook, and despite my efforts to identify myself by confirming my comments, Facebook keeps denying access to my account. My page is public, and the comments in question are indeed mine. I have been reporting this to Facebook for months, seeking help to secure my account. Unfortunately, despite my verification attempts and submitting my driver's license, I am still locked out. I lost a previous account due to uninstalling an authentication app, but this time I am facing this issue without any apparent cause. I value the personal and public posts on my account and do not want to lose control over them.