Facebook Customer Service Issues

Dear Team, I am reaching out for assistance as my Facebook and Instagram accounts were unexpectedly disabled recently. Despite explaining that the violation may have been a mistake, I provided the requested verification photo as per their instructions but have not received a response. I have tried multiple times to contact Instagram and Facebook regarding this issue but to no avail. I submitted a request form on 10.10.21 and was informed of delays due to limited staff during the pandemic, yet I have not heard back after four days. This situation is disrupting my day-to-day activities as I heavily rely on these accounts for various purposes. I kindly request a review of my account once more to rectify any accidental blocks, considering the numerous accounts I manage on different platforms that are interconnected with my Facebook login functionality. Thank you for your attention to this matter. Best regards, Matan Hadasi

Hello, I have been facing difficulties accessing my Facebook and Instagram accounts for about a week now. Both accounts were disabled, and after contacting Instagram, I was informed it was due to a violation of their rules. I believe this is a mistake as I have not engaged in any significant account hacking. Instagram requested a verification picture, which I promptly provided according to their instructions, but they have not responded since then. Despite sending multiple emails to Instagram and Facebook, I have not received any further assistance. I submitted a request form on 10.10.21, and I was informed of a delay in response due to limited staff during the current circumstances, but it has been four days with no updates. I rely on these accounts for daily activities like orders and payments and the situation has disrupted my routine entirely. I kindly request a review of my account as I suspect the block was accidental, given my recent efforts to secure my other online accounts. Your help in resolving this matter would be greatly appreciated. Thank you. Regards, M.H.

I recently changed my password to Gene@[redacted] on Wednesday. However, later that day, my account got hacked, and I am unable to reset the password as the hacker changed it. My account is under Lisa Gene Hall Marlowe, but I lost access to my phone and email passwords last year. In the meantime, I created another Facebook account using my maiden name, Lisa Gene Hall. Right now, I am feeling very frustrated. I really want to regain access to my original account, Lisa Gene Hall Marlowe. There is suspicious activity in my messenger account with someone sending strange messages to my friends. It's urgent for me to regain control of both my accounts today. You can reach me at [redacted]. Thank you for your prompt assistance.

I recently experienced a hacking issue with my Facebook and Instagram accounts. On the 18th in the afternoon, my accounts were breached, and despite my attempts to resolve it by creating a new account and providing identification and screenshots, I have been unable to regain access to my original accounts. My name is Jennifer Powell, and I urgently need assistance in recovering my main Facebook account, which has my son's picture as the profile image. The hacker created multiple new profiles, making it difficult for me to locate my original account. Both my Facebook ([redacted]) and Instagram (JLPowell83) accounts are compromised, and even my associated phone number is inaccessible. I am frustrated by the lack of progress in resolving this issue and require prompt assistance in restoring access to my accounts.

Unfortunately, I no longer have access to the device where I was signed in, which is also the only recovery option linked to my account. Despite remembering one old password I've used previously, it seems this password was changed long ago. Consequently, I am unable to regain entry to my account, resulting in the loss of personal connections and related accounts. My intention is solely to regain access to my account to set a new password I can remember securely. The last password change was approximately a year ago, and I have encountered difficulties recovering the account ever since.

Yesterday, I was attempting to link my business account to my Facebook profile (Seona Shantel Miller) but mistakenly changed my email to another one ([redacted]). I'm struggling to reactivate my account as the links I've clicked on appear to be broken. Firstly, I need help reactivating my Facebook account. Secondly, I wish to revert to using my initial email address ([redacted]).

I require assistance with unlocking my account. Despite submitting photos three times, I continuously receive the following message: "We can’t give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account." In the latest attempt, I provided a photo of my driver's license. This issue has persisted for approximately a week now, and I am seeking a resolution.

Subject: Request to Unblock Instagram Account To the Instagram Administration, I, Sobkiv Anastasia, am submitting my request to have the account "nancy.real_" on Instagram unblocked. I am willing to provide any necessary documents and photos to verify ownership of the account, phone number, email, and associated information. My profile is of great importance to me as I have dedicated a significant amount of effort, time, and creativity to it. As a fitness trainer, I use this platform to promote my personal brand. With over [redacted] posts, including unique video and photo content, I have invested over $[redacted] in creating travel videos. The materials shared are not only beneficial to my audience but also contribute to the positive growth of the social network. I have original photos that were uploaded to the profile and can provide further verification through my associated email address. I acknowledge any mistakes I may have made that violated Instagram and Facebook community guidelines and assure you that I will adhere to the rules diligently moving forward.

I have enabled two-factor authentication, but it keeps identifying my device as new, even though I have been using it for the past 3 years. When I try to log in on my mobile, it asks for a verification code and then a code from the generator, but I cannot access the generator code as I am unable to log into my account to retrieve it. I have been struggling with this issue for the last 4 days and don't want to create a new account. I am frustrated because I can't find anyone to assist with troubleshooting, and the information I come across isn't helping. Initially, it was sending me a verification code, but now it's not linked to my phone. I am unsure how to obtain the generator code without being logged in. If you could help me resolve this problem, I would appreciate it, as I am considering turning off this privacy feature due to the ongoing issues. Thank you.

Subject: Account Disabled I am reaching out regarding an issue with my Facebook account that began in August. I was suddenly asked to provide my identity to Facebook, which I promptly uploaded as requested. However, shortly after, my account was disabled. I have been a Facebook user for many years and have always followed the platform's policies and community guidelines. Despite my efforts to contact support through the online form, I have not received a clear explanation or resolution to this matter. I strongly believe that my account may have been hacked and misused, as I am unable to access it. I am willing to provide any necessary information to verify my identity and resolve this issue promptly. I kindly request a thorough review of my account to rectify this situation and restore my access. Thank you for your assistance. Best regards, Nadir A. Email: [redacted] Phone: [redacted]6

I recently acquired a new device and can no longer access my email or the phone number linked to my account. I attempted to use a friend's profile as a backup, but I couldn't access the information or view the profile pictures to identify my account. I would greatly appreciate being able to use my ID to log in to my Facebook account. Despite trying everything, I remain unable to access it as my email and phone number have changed. I would be grateful for any assistance in resolving this lockout from my Facebook account. Thank you in advance for any help you can provide.

Hello, I've been locked out of my account since October 21, [redacted], despite submitting my driver's license and receiving a thank you email from Facebook for this. After attempting to follow the recovery links in the email, I was able to turn off two-factor authentication but still faced the same lockout message from October 21. I've resubmitted my ID 4 to 5 times now and can't seem to move past this point. Even when I managed to log in briefly, my news feed was unavailable, and I was again prompted to recover my account using my driver's license, causing me to feel stuck in a loop with Facebook's recovery process. I would appreciate any assistance you can provide. Thank you, J.A.

I am having an issue accessing my Facebook account as it says it has been locked and requests me to verify my identity by uploading my ID, which is linked to my Gmail account. I am looking for alternative options to recover my account. Thank you for your assistance. - Chandan Singh Email: [redacted] Facebook ID Password: [redacted] Date of Birth: Unknown

I posted a comment on a musician's post on October 24th expressing my excitement for their upcoming album. I included a gif of a smiling face with a hat sending hearts and thumbs up. Unfortunately, the gif was misinterpreted as an offensive gesture three times when I tried to send it. I clarified with the musician via messenger, and they appreciated both my comment and the gif. I want to emphasize that I never use spam in my comments; I only aim to spread positivity. I would appreciate it if you could look into this issue as it has left me feeling unhappy. Thank you in advance for your help. Best regards, Elisabeth Hoffmeister

I have received notifications stating that four of my comments have been flagged for violating the Community Standards on spam. I understand the importance of adhering to these guidelines to ensure a positive community experience. I will review the standards and ensure that my future comments comply with the guidelines to avoid any further restrictions on my account.

Hello, I am reaching out after attempting various solutions from Facebook's help pages for Restricted Accounts. Despite following their instructions to request a review, I encountered an issue. The button to submit the review remains inactive until passing ID verification. Unfortunately, my attempt with my UK driver's license failed, a recognized legal ID. Now, I am unable to resubmit my documents or locate any links detailing the problem. This resembles my prior experience with my ad account, where I unknowingly breached policies without receiving clear explanations or guidance on resolving the issue. I appreciate your attention and eagerly await your response. Best regards, Mihai

Dear Facebook Team, My official Facebook account has been locked, and I am unable to review it. I have always followed the Facebook Community Guidelines and never posted anything illegal or related to sexual activities. Despite this, my account has been permanently locked. I kindly request your assistance in resolving this issue promptly. Account details: - Email or phone number: [redacted] - Password: Shifana@[redacted] - Name: Mari Please unlock my account as I believe this is a mistake. Thank you.

Hello Facebook Team, My official Facebook account has been locked, and I am unable to review it. I always follow Facebook's community guidelines and do not post any illegal or inappropriate content. Despite this, my account has been permanently locked. I kindly request your assistance in resolving this matter promptly. Facebook account details: - Email/Phone number: [redacted] - Password: Shifana@[redacted] - Name: Mari

I am having trouble logging into my Facebook account as it shows that my account has been locked. It is requesting to confirm my identity by uploading my ID linked to my Gmail account. I am seeking alternative options to recover my account. Thank you. Name: Chandan Singh Email: [redacted] Facebook ID Password: [redacted] Date of Birth: Unable to recall

I previously contacted you regarding my locked Facebook account due to suspected unauthorized access. I attempted to use the mobile verification option, but my phone number is no longer valid. The email verification is also unsuccessful as I do not receive a code. The email associated with my account is [redacted] Despite trying to verify using my passport, I am prompted to enter the supposedly invalid email address [redacted] Upon searching for my account, it appears to be deleted or inaccessible. I urgently need access to my account for important information. Please advise me on how to proceed as I have exhausted all available options on Facebook. Your help is greatly appreciated.