Facebook Customer Service Issues

Since October 13, I've been blocked on Facebook. Facebook claims there was unusual activity and that my account may have been hacked, but it wasn't me since I added many people as friends. I've been trying for over a week to follow the steps to unblock my account. I've uploaded my ID and driver's license at least ten times, but Facebook keeps saying the information doesn't match my account, even though I use my real name. I'm confused and frustrated because I need my account for work. Can someone please assist me? Thank you. 🙏

Hello, My name is Yafee Ishraq and I am currently residing in Norway. My Facebook account has been locked since October 21, [redacted], and I am unsure of the reason for the lock. I have attempted to reactivate the account, but Facebook is recognizing a previous phone number, making it impossible for me to regain access. Despite trying to change my password, the account remains locked. The email address associated with my Facebook account is [redacted], and my current phone number is +[redacted] (not the number used during the account creation). Facebook is a vital platform for me as I have maintained many friendships since creating my account in [redacted]. Best regards, Yafee Ishraq

Having lost access to my Facebook account due to a hack a few months back, it seems the hacker may be based in the UK, judging by the email address linked to the account now. Despite multiple attempts to recover it, I am stuck at the point of the Authenticator App, which the hacker controls. Despite sending my identification to Facebook several times, I still cannot regain access to my account, which holds over 20 years of memories. I was forced to create a new account, but my friends are skeptical about the friend requests from this new profile. My original account, under the name Jimmy Waters from Frisco, TX, has a profile picture with me, my wife, and two sons, with a Ducati in the background. The actual account had a selfie of my Dad and me taken around 8 years ago. I would appreciate any assistance in resolving this matter.

I encountered a Facebook security alert and opted to secure my account due to suspicious activity. However, I realized they needed to send a code to my phone for verification. Since I can't currently send or receive texts or calls because of issues with my phone carrier change, I didn't see an option to receive the code via email. Consequently, I've been locked out of my account since 10-18 and can only communicate through Messenger. I've already emailed my ID to Facebook, explaining my situation. Kindly send the verification code to my email so I can regain access to my account. Thank you for your assistance.

I am reaching out for assistance on behalf of a dear friend who is a senior citizen and has severe hearing impairment. She has encountered challenges due to changing her mobile phone twice recently and is not familiar with technology. This has resulted in her locking her Facebook account after multiple unsuccessful login attempts. Facebook is crucial for her as it connects her with the deaf community, especially since she lives independently. Although we tried to recover her account by uploading her birth certificate and a utility bill, we were informed that these documents were not sufficient. After researching further, I discovered that one document needs to include her name and/or photo, or date of birth. The only suitable item she possesses for this purpose is her bus pass, which displays both her date of birth and photo. However, even after submitting this along with her birth certificate, we received the same response that these were not considered acceptable forms of identification. She does not have a passport, stopped driving some years back, and lacks any other suitable identification documents. We are stuck as we are unable to create a new profile as her mobile number is linked to the locked account. She is feeling extremely frustrated and is unable to comprehend the issue at hand. Any advice or assistance on this matter would be greatly appreciated. Thank you.

Hello, my name is Deepak, and my Facebook ID is under the name Deepak Kumar, created with the number [redacted]. Recently, I accidentally created another ID using the same number under the name "Master Ji." It seems having more than one ID associated with my number has caused both accounts to be locked. The ID under the name Deepak Kumar is very old and important to me, so kindly unlock it for me. I have uploaded a short video selfie with my Aadhar card on Facebook as requested, but the ID remains locked. Therefore, I humbly request you to unlock my ID as soon as possible. Thank you, Deepak Village - Chhattar, District - Jind, State - Haryana, India, Asia.

My account was accessed using an account recovery code early Sunday morning, leading to a violation and shutdown. The phone number tied to my account for verification is outdated, but I can still access the linked email. I have essential business accounts connected, one of which is currently being requested access to by an unknown user. Identity proof can be provided if needed, like my driver's license. I need guidance on how to address this issue promptly. Thank you for your assistance.

On Thursday evening, my Facebook account got hacked, and I am completely locked out. Despite multiple attempts at account recovery with identification like my voter ID and passport, I keep receiving the same message from Facebook requesting an accepted form of ID matching the account information. Even after receiving messages indicating the issue was resolved, my account remains inaccessible, and the hacker has posted things and messaged people on my friends list. When trying to reset the password, the code gets sent to the hacker's email instead of mine. I urgently need the hacker removed from my account and access to be restored.

A year ago, on October 20, [redacted], my Facebook account was placed "under review" for allegedly violating community standards. Despite not being shown the specific post or the reason for the violation, I reluctantly submitted my ID as requested by Facebook. Since then, I have been locked out of my account for over a year, with it remaining "under review" and inaccessible. Despite multiple attempts by friends and family to contact Facebook on my behalf through the Help Center, no responses have been received. I feel like my freedom of speech was infringed upon or my words were misinterpreted, leading to this situation. I am requesting Facebook to restore my account and enable full access once again.

My Facebook account was hacked and I've completed all the online steps to try and regain access, including providing personal information. However, the codes provided never worked despite multiple attempts. My husband even suggested starting a new account, but I need access to my old one as it contains important information for my two businesses. I recently encountered someone on Instagram who claimed they could help me, but they requested money for their services. I spent hours trying to resolve the issue with them, but luckily, I didn't send any money through PayPal. I'm distressed about losing years of data on Facebook and need my account restored. My computer has been cleaned, so the issue seems to lie solely with Facebook.

Hello! I am seeking assistance as I have been unable to resolve my issue through Facebook's help center. I am eager to regain access to my account that I primarily use to communicate with my family and friends. Upon attempting to log in on my laptop, I discovered that my password had been changed about 7 to 8 hours ago, indicating that my account may have been hacked. Despite my efforts for the past 2 hours to recover it following Facebook's guidelines, I have been unsuccessful. I have taken steps to secure my account as per Facebook's instructions, but the only way to receive a recovery code is through email or phone, both of which may have been altered by the hacker given the time that has passed. I have exhausted all options available to me, and I am hopeful that I will receive positive news and support in reclaiming my account. Thank you.

I believe my Facebook account has been compromised. Every time I try to reset my password, I'm directed to a page requesting a code from a code generator, but I can't locate it on the page. As I'm unable to recall the email linked to my account, I opt to receive a verification code on my cell phone. Upon entering the code, I'm prompted to change my password. After updating my password, I'm redirected back to the code generator page. It feels like I'm stuck in a loop with no way to progress or access my account. Furthermore, an unfamiliar email has been added to my account, preventing me from removing it due to the access issue.

I believe my Facebook account has been hacked. Facebook notified me about suspicious activity, and now my account is locked. Despite changing my password, the hacker still manages to access it, even obtaining my debit card number. I've changed my phone number multiple times, but the issue persists. It seems like Facebook is providing the hacker with information. I've attempted to secure my account with no success. I urgently need assistance as I am losing money. I've had to replace my debit card five times due to this breach. Despite changing my phone number four times, the hacker continues to contact me. I have sent my ID multiple times to Facebook with no resolution. I am desperate to regain control of my account and prevent further unauthorized access.

My account is currently locked due to unusual activity on my Facebook profile. I am unable to access my account, and I believe someone may have used it without my permission. I have been trying to remove a group called "Just Bead It Happy Beaders" from my homepage but have been unsuccessful. I am currently in Mexico, so I am unable to receive the code required to unlock my account since I have a new phone number. Once I return to the USA in December, I will have access to my previous number, [redacted]. I am requesting assistance in removing the group from my homepage and verifying my identity through email since my email address remains the same. If possible, please contact me at my temporary number, [redacted], or through my email addresses. Thank you. Peggy P.

My Facebook account has been locked due to suspicious activity, possibly indicating it was hacked. I tried verifying my account by receiving a code via text message, but after several attempts entering the code, it kept being rejected until the option was no longer available. The second verification method is via email, but the email linked to my account is inactive and inaccessible as I stopped using it years ago. I urgently need to reactivate my account as I use it for work. I am seeking assistance in finding a solution to unlock my account promptly.

My Facebook account has been locked, and I am unable to unlock it through the provided options which involve my old phone number that I no longer have access to for almost 2 years. Despite wanting to submit my Valid ID, I am unable to do so as per Facebook's instructions, which require me to log in and follow further steps that involve the inaccessible old phone number. I believe the multiple device logins to my account triggered Facebook's security measures. I urgently need to regain access to my account as there are critical items stored there that I need. I plan to enhance my Facebook Account Security to prevent a recurrence of this issue. I kindly request prompt assistance with unlocking my account, either by using my Valid ID or Birth Certificate. Your swift response would be greatly appreciated. Thank you. Full Name: A. L. Bajar Facebook Email: [redacted] Facebook Mobile Number: [redacted] Birthday: March 12, [redacted]

Hello, I hope you are doing well. On the 4th of October [redacted], which was a Monday, my Samsung Galaxy Grand Prime Plus was stolen. However, on the 5th, my mother bought me a new phone, a Nokia C10, which I am currently using. I logged into my Facebook account to inform some people about the incident and try to recover my contacts. I have been using Facebook without any problems until yesterday, the 22nd of October [redacted], when I received a message saying my account was blocked due to unusual activity. They are requesting security questions that I cannot answer because a verification code was sent to a number associated with my account from [redacted], which I no longer have access to. When my phone was stolen, I had left my Facebook, Twitter, and Instagram accounts logged in as well as WhatsApp, giving the thief access to all those apps. I am having trouble navigating the options provided to resolve this issue. If there are security questions that I need to answer, please guide me on how to unblock my Facebook account and update my contact information securely. Thank you, Sinah Shakong

Dear Facebook team, I have been experiencing difficulties launching ads due to limitations on my ad account. I am looking forward to a long and successful cooperation with you. I kindly request verification of my account and confirmation of my identity to ensure compliance with Facebook's rules and policies. Your assistance in this matter will be greatly appreciated. The title and ID of my page: Sportandhunting Online Store [redacted][redacted] Thank you for your understanding and support. I eagerly await your response. Sincerely, Vladislav Oleinik

Hi, This morning, Facebook alerted me about unusual activity on my account and locked it. I was instructed to recover it by receiving a code on my phone, but only my landline was an option, and no code was sent. After trying a few times without success, my account remains locked, stating it has been logged. I have been unsuccessful in unlocking it despite various attempts. The only clickable option is "learn more," which redirects me to a page about potential hacking. When I click "get started" on that page, I am led to three options on the hacked wizard page, but selecting any lead to an unavailable page, leaving me stuck on the locked screen. I am unsure how to proceed. Any assistance would be greatly appreciated. Regards, Nicolette

Hi Bob, We are writing to inform you that the phone number [redacted] has been removed from your account due to another user registering and verifying it on Facebook. This number was initially added for two-factor authentication purposes, but it can no longer be used for this feature on your account. For added security, please visit the Two-Factor Authentication section to set up a new phone number or choose a different security method. Thank you, The Facebook Team --- Hi, I am having trouble accessing my Facebook account as I lost access to both my passwords and previous email address. Could you kindly release the new account for bobatvn2 and reactivate it? Currently, I am unable to log in to Facebook. Thank you.