Facebook Customer Service Issues

I had to change my password twice in one day. I must have forgotten it because I can't access my account. Every password I've tried is wrong. I attempted my old password, but they said it was changed three months ago. I don't have access to the telephone number linked to my account, and my Gmail wasn't verified. I need help getting back into my Facebook account.

Hello, Our university in Pakistan has an official Facebook page represented by a group of admins, with the main admin account under the username "bahriauniofficial" created by the team to manage the page. The page URL is www.facebook.com/officialBU, and initially, the admin account was created using the email address [redacted] On October 15, [redacted], this admin account was hacked, leading to changes in associated email addresses and phone numbers, making it challenging to regain control. The hacker also removed all admins from the panel, assuming control. Despite Facebook Business support granting admin access again, we are struggling to remove the hacked account from the admin panel due to altered information. We seek your assistance in resolving this issue and can provide the original password, login information, and access details from the PC usually used to log in. Thank you.

Yesterday, when I opened my Instagram app, I was informed about suspicious activity, logged out, and had to complete a robot test. The security code sent to my phone was returning an error, and now my account cannot be found. I haven't violated any guidelines and rely on my Instagram for collaborations and income. I need my account reinstated promptly as it is crucial for my work. If any unintentional violation occurred, I apologize and assure it won't happen again. Please investigate the issue and restore my account. Username: geetanjali.rao97

My Facebook account has been disabled by Facebook, and I am unsure of the reason. The issue arose after my phone, where I was originally logged in, was misplaced and then retrieved by someone who gained access to my account. Upon discovering this, I attempted to log back in, only to find that my account had been disabled. This is distressing, especially since I have dedicated years of hard work to the group I managed on the platform. Other similar groups do not allow me to join, so I created my own, which is now inaccessible. I am devastated by this situation. I believe my account was disabled due to actions taken by the unauthorized user, possibly through Messenger. I am willing to cooperate and rectify any mistakes made. It would be heartbreaking to lose all the effort I put into my group. Please reconsider disabling my account. My Facebook account is under the name Usama Zafar.

Dear Facebook Team, I am writing to inform you that my official personal Facebook and Instagram accounts have been disabled due to some mistakes. As I rely on these accounts to stay connected with my close relatives, family, and friends, losing access to them has left me feeling completely disconnected, especially during this Covid19 pandemic. I have always adhered to the community guidelines on both platforms and have stored important personal information on them. In light of this, I am reaching out for assistance in recovering both accounts. I have provided all necessary documents, including a recent photo with the given code from the Help Centre, to confirm my identity. Please consider my request and help me resolve this issue as my personal data and connectivity with loved ones are at stake. Thank you for your understanding and assistance. Best regards, Gopal Das India Instagram Username: @addyxane_ Facebook ID Name: अमित दास (amit dass) Linked Gmail Accounts: [redacted] [redacted]

Hello, I need help with my hacked Facebook account. When I attempt to log in, it says the password is incorrect as it has been changed by the hacker. I also tried the forget password option, but the hacker has changed the phone number and email associated with the account. To prove my identity as the real owner, I am sending my information. My account name is TG Kumar Sharma, but it doesn't show in the search option on Facebook. Please check my account with the number [redacted], which was linked to my account but has been removed by the hacker. Please take action on this matter. Thank you, Ajay Kumar Sharma Email: [redacted] Phone number: [redacted] Old Password: [redacted]82OMKING

I need assistance with my band's Instagram account, @thedeadcoats. Yesterday, I cross-posted from Instagram to Facebook without any issues. However, I received a confirmation request for some unknown reason. Today, I am unable to access my account due to repeated "Error" messages, even though I haven't changed any login details. It seems like my account has disappeared completely. Despite suspecting a suspension, there was no official notification. When attempting to report the issue via the help center, I encountered a "Confirm Your Account to Request a Review" page, but I never received a confirmation email or text. After contacting support, I was informed that my account was disabled. Every time I complete the form to appeal this decision, I am prompted to confirm my identity on Instagram, which I can't do as my disabled account prevents me from receiving any confirmation messages. I am desperate for assistance as our band's Instagram holds nine years of photos and has over [redacted] hard-earned followers.

I recently received a notification from Facebook stating that I had violated their community standards regarding spam, which was a surprise to me as I didn't intend to do that in my posts or comments. I followed the steps to secure my account by answering their questions and changing my password successfully. However, even after changing my password, I keep getting prompted to reset it repeatedly. Now, when I try to log in, Facebook claims the password is incorrect. When I click on "forgot password," I am asked to enter a code sent to my phone number, which I never received. Despite several attempts, I am unable to access my account. I am seeking assistance in recovering my account as I haven't been informed of any further actions taken by Facebook regarding my account status.

Hello, I have been an active user of my Facebook account for over a decade. Unfortunately, it has been disabled for the past four months. I submitted my identification for review, but received a message stating, "We are unable to review this decision because too much time has elapsed since your account was closed." This account is how I stay connected with friends and family around the globe. I kindly request the reactivation of my Facebook account. If I have unknowingly violated any of Facebook's rules, I sincerely apologize and assure you that it will not happen again. I hope my appeal will be considered, and my account will be reinstated. Thank you for your attention to this matter. Best regards, Sakib

Hello, I'm Françoise Carminati working with French photographer Tony Frank. We are currently facing difficulty connecting to our Instagram account. The issue originated from using the incorrect email address, [redacted] instead of [redacted] Attempts to reach our previous webmaster have been unsuccessful. Our predicament is that we are unable to access our account due to the wrong email and the present one not working. We are adamant about not losing this account given its significant following of over [redacted] subscribers for professional reasons. We urgently seek guidance on maintaining ownership of the account and regaining access to it. Please contact me via email at [redacted] at your earliest convenience. Time is of the essence, and this is crucial for Tony Frank. Warm regards, Françoise Carminati

Hello, I am Joshua Dunlop, the owner and creator of the Facebook page Joshua Dunlop - Concept Artist. On October 14th, my Business Ad Account was hacked. The hackers took over as Admin and added two new admins, leaving me as an Employee with no control over the account. I was told online that I needed to remove myself from the business ad to report the hacking, but now I am locked out of the account. This means I have also lost control over my eCommerce elements. I have taken steps to secure my accounts by changing passwords, canceling my card, and creating a new Business Manager to try and report the issue again. Facebook does not provide a way to specifically contact them about Business accounts, and the live-chat feature for customer service does not work for UK-based users. I have evidence in the form of images and videos of the hacking. Please assist me in regaining control of my account. Best regards, Joshua Dunlop

We are Sozialstation Neufahrn e. V., a social health service based in Germany near Munich. Our Facebook account was created years ago by a former CEO, and we do not have the login details to access it. Without these credentials, we are unable to make any changes to our account or even deactivate it. When attempting to create a new account, Facebook states our email is already associated, but we are unable to access it. As we lack IT expertise, we are struggling to navigate this issue. We urgently need assistance, preferably in German, to either provide us with new login information or help us close our current account so we can start fresh. We are eager to continue using Facebook for our organization but are currently unable to do so. Our contact details are Germany +49-8[redacted]9 or [redacted] We previously reached out to your help desk via email but have not received a response. Assistance is greatly appreciated. Thank you.

I found a fake profile with inappropriate information and photos causing distress to my family. We are receiving unwanted calls due to this situation. Please help remove all photos from this account and shut it down. Thank you.

I've been banned from my account; initially, I received a 72-hour posting ban which happened about 3 weeks ago. However, upon attempting to log in, I discovered that my account is scheduled for termination in 30 days. I am left with just 5 days before all my college memories and pictures from my first business are lost. The reason cited for the ban was a post on my account containing child nudity, which is [redacted]% false. I suspect my account may have been hacked, as it has been a while since I last posted anything. Such content has never been and will never be something I post. I am unable to dispute this issue as I cannot access my account or reach the help desk for assistance. I have never received any warnings or inquiries about my posts as I am very cautious about what I share. I have stored memories and pictures dating back to [redacted]/09 when I first joined the platform. I'm hoping for a thorough review of my account to investigate this situation.

Hello, I need assistance. My personal Instagram account @alisharajaa has been disabled for over 8 weeks because it was reported for pretending to be someone else, which is untrue. Despite sending multiple verifications, including photos with a special code from Facebook and my identification, my account remains disabled. This has affected my business, as I had many clients on that account. I have not received any response from Instagram despite numerous emails. The verification was sent from my personal email [redacted], and the email on my account is [redacted] I am willing to provide any further information to prove ownership of my account. Please help me reactivate my private account as soon as possible. Your prompt assistance is greatly appreciated.

I have been using Facebook since [redacted]. I have always followed the rules until today when my account, Omotosho Ifeoluwa Opeyemi, was inexplicably disabled. My Market place was blocked first, and now my entire account is inaccessible. It's frustrating that after 12 years, Facebook cannot differentiate between real and fake accounts. I have not violated any rules. If my account is not reinstated within 24 hours, it will be very disappointing. Facebook should recognize the loyalty of long-time users like me. I urge the company to restore my account promptly. This experience has been disheartening, and I hope for a resolution soon. Thank you.

I've been through a difficult time due to a controlling person's behavior. He accessed my Facebook account without permission and has been harassing me despite my efforts to create new accounts. This has caused me immense stress as my original account holds all my memories since [redacted]. Changing passwords has been challenging for me in my distressed state. I just want to connect with my long-time friends without interference. I refrain from sending friend requests from new profiles to avoid causing alarm. I seek assistance to regain control. My name is Lisa L. S., born on September 27, [redacted]. I used to go by Lisa L., then Lisa R. during marriage, changed back after divorce. I can verify details about friends and posts from 2[redacted]. Any help is greatly appreciated.

I currently have three Facebook accounts due to being locked out of my original account and subsequent accounts. I would appreciate it if you could merge them. The original account is under Laurie Fink with a sun photo and possibly includes my middle name Gayle and maiden name Weinrauch. The second account, also under Laurie Fink, has a black cat in the Utah mountain range picture. The last account is under Laurie Gayle Fink without a photo. It's becoming inconvenient to manage all three accounts, and I'd like them consolidated. Feel free to choose the name and picture. I don't mind. It was my birthday today, and managing multiple accounts for well wishes is tiring. Please contact me if you have any questions.

Manish, you disagree with the decision. On October 21, [redacted] Ordinarily, it takes just one day to review your information. Your account is not visible to people on Facebook, and you cannot use it. What happens next We will review your account one more time. Due to the global pandemic Coronavirus (COVID-19), we have limited staff to review information. This means that we may not be able to review your account. If we find that your account complies with our community standards, you will be able to use Facebook again. If we find that your account does not comply with our community standards, it will be permanently closed, and you will not be able to appeal. Logout from Manish Somaliya.

Since October 13, I've been blocked on Facebook due to what they say is abnormal activity, possibly a hack. Despite sending my ID photo and driver's license numerous times to prove my identity, Facebook claims the information doesn't match. I've been trying to follow the unblocking process for over a week, but it's not working. I added many friends myself, so the activity wasn't unauthorized. This is affecting my work, and I'm quite frustrated. Your help in resolving this matter would be greatly appreciated.