Facebook Customer Service Issues

Hello, I am Mr. Adams-Mayhew Charles. I have been using Facebook for 13 years with the email [redacted] Recently, my account was hacked, and my friends received fraudulent emails through Facebook. I want to reset my password, but I face two issues. I am logged in on my laptop but have no recollection of my password. Also, my hotmail.com email linked to Facebook no longer exists as Hotmail has transitioned to MSN, and my mailbox was deleted. Your password recovery security system is not effective. I am considering sending a letter with proof of identity (passport, ID card, etc.) due to this predicament. If necessary, I will report this hacking incident due to the security flaw. How can I either reset my password or have my account deleted? Thank you, Mr. Adams-Mayhew Charles

My Instagram account was hacked, and the hacker changed my email address and phone number, making it impossible for me to recover the account. I have filled out help desk forms, and Facebook reached out to me. I sent them a photo of myself with the verification code they provided to confirm my identity from my hacked account, but they claimed I was trying to access a different account. They then informed me that my account had been disabled. I completed the disabled account form, but it wouldn't submit because it indicated my account was not disabled. The account under username jywatkins was hacked around August 6th or 7th. There are photos of me on the account that can be used for verification if a live person can assist me.

I received an email from Facebook notifying me about a login attempt from Melbourne, Australia, which led to my account being locked for security. Upon trying to log in, I discovered that there are now two email addresses associated with my account, one of which is unfamiliar to me. I am hesitant to reset my login details fearing it could compromise my account further. Despite following the recovery steps provided, I keep getting looped back to sending a code to the unknown email address. Changing my password requires a 2-step verification process using email, phone number, or Google account, all of which have been unsuccessful. The option to turn off 2-step verification is inaccessible as I am unable to log in to access my settings. I am seeking assistance to regain access to my Facebook account.

My Facebook account has been hacked, and the hacker changed my primary email and phone number, leaving me unable to recover my account. They also accessed my Messenger and Instagram since all three were interconnected. I have tried all the recovery options on the Facebook help center, but I can't access the primary email and phone numbers the hacker added. I received emails about the changes, but the links to secure my accounts had expired before I could respond. The hacker has been using my account for weeks, contacting my family and friends. My account holds a decade's worth of photos and memories that I don't want to lose. I am willing to provide any necessary information to verify my identity. Please assist me in regaining access to my Facebook account.

I have 2-step authentication on my Facebook account. I received an email about a password change request, but since I didn't initiate it, I ignored it. The email included a 6-digit code. Subsequently, I got another email with details of the password change and IP address, mentioning an unfamiliar IP. When I tried to update my password as advised, my primary email was not recognized. Additionally, my recovery email and phone number aren't in Facebook's database. Despite this, my account is still visible due to the 2-step authentication security. I noticed a hidden email starting with "d**********[redacted]" I'm hesitant to reset my account now as it might provide the hacker access by bypassing 2-step authentication. I'm seeking help to regain access to my account without compromising its security. This is the second time this hacker has targeted me. The first incident, a few months ago, was resolved after two weeks. Your assistance is appreciated.

Dear Facebook Support Team, I am a responsible adult user of Facebook born on May 26, [redacted]. My account got hacked recently, but I managed to recover it. However, upon trying to log in, I discovered that my account has been locked, possibly due to age verification issues. I have provided my government ID to confirm that I am indeed an adult user. I hope you can assist me in resolving this matter promptly. Thank you. Sincerely, Sidahmed Faiz Deaf Email: [redacted] Phone: +[redacted]41

On July 5th of this year, my account was hacked. My personal page controls my business page, which I can no longer access. Despite sending verification requests, I have not received any assistance. Today, I discovered that the page was disabled. However, when I tried to request a review, it was declined due to the page being disabled for over 30 days. I feel like a victim in this situation, especially considering that the hacker attempted to steal thousands of dollars. Any assistance would be greatly appreciated. The login associated with the account is [redacted] Thank you for your help.

Hello Facebook, I have been using Facebook for my business for over 12 years. Lately, I've been experiencing difficulties logging into my page for the past 3 days. Despite changing my password, I am unable to log in because it keeps asking for a 6-digit 2-Step Verification code. I have tried using Google Authenticator and various 3rd party code generators, but the codes are consistently rejected. I can provide verification with 4 forms of ID, including my birth certificate and passport. My page is facebook.com/tedrox77. Please assist me promptly. Thank you.

Additional Information Dear Facebook Team, My name is Jassi Kashyap, and my Facebook account has been disabled. I received a notification that my account doesn't comply with the community standards. I believe this could be a mistake, and I am willing to provide my government-issued Real Identity card for verification. It is crucial for me to have access to my personal Facebook account. Please review my documents and unlock my account. Thank you, Facebook Team. Name: Jassi Kashyap Email: [redacted] Date of Birth: 18/7/[redacted]

My Facebook account is currently hacked, and despite going through the automated recovery process, I'm unable to access it as it claims my email and phone number are incorrect. When trying to recover the account on my phone, the email linked to my account was shown as r*******[redacted], which is unfamiliar to me. I have always used [redacted] as my email since I opened my Facebook account over a decade ago. Additionally, my registered phone numbers have been changed without my permission. This situation is very distressing, especially since I manage important pages for clients. I urgently need to regain access to my account and contact someone at Facebook for assistance.

I had a Facebook account from [redacted] to [redacted], but lost access to it, including all my photos. Every time I tried to log in, it said my account was under review but no one ever got back to me. I used a nickname, SE_V_EN, as I'm a musician, and didn't realize it was against the rules. I never received a warning about it, and I wish to retrieve my memories and photos from that time. My email address is [redacted] I hope someone can assist me in recovering my pictures, as they hold memories of friends and family who have passed away. Thank you for your help.

Hello Facebook Team, My official personal Facebook account was linked to my official Instagram account. Unfortunately, my Facebook account got disabled, and now I am unable to log in to my Instagram account. I have always followed Facebook community guidelines and have important personal information stored on my Facebook account. I cannot afford to lose this data as my identity is confirmed through my Facebook account. I have submitted my documents in an appeal. Kindly review my Facebook account as my personal data is crucial to me. Thank you, Facebook Team, Full Name: T. P. P. Singh Country: India Facebook User Name: T. P. P. Singh Instagram User Name: praveenpratapsinghbjp Mobile Number: +[redacted]54

I recently received a notice that my account is locked and will be deleted in 30 days. I am confused as there was no explanation or warning provided. I have been a user for 10 years without any issues, and this sudden action is unfair. Please unlock my account so I can access my data and then proceed with deleting my account. I only wish to retrieve my information before leaving the platform. Your approach lacks transparency and respect for users. Kindly allow me to recover my data. Thank you.

Dear Ryan Tamoharadasa Narayan, On August 22, [redacted], we regret to inform you that your account on Facebook has been suspended due to activity that does not align with our Community Standards. As a result, your account is currently not visible to others and is inaccessible for use. You have the option to dispute this decision within the next 30 days. If you believe that your account was suspended in error, we can assist you in challenging the suspension. Please be aware that our review process may be delayed due to the impact of the current COVID-19 pandemic, resulting in fewer available reviewers. Despite this, we are committed to guiding you through the necessary steps to request a review and potentially reinstate your account. Kindly take action within the remaining 30-day period to address this matter. Thank you for your understanding and cooperation during this time. Sincerely, The Facebook Team

Dear Mr. R. Narayan, Your account has been suspended by Facebook due to potential violations of their Community Standards since August 22, [redacted]. Your account is currently invisible and inaccessible. You have 30 days to dispute this decision. Due to the impact of the COVID-19 pandemic, Facebook has limited resources for reviewing appeals. If you believe this suspension is an error, Facebook can assist you in challenging the decision. However, the process might involve providing a mobile phone number for verification. It appears that not having a mobile phone complicates the verification process. Your concerns about repeated bans due to actions of others have been noted. Let's follow the steps provided by Facebook to resolve this issue within the given timeframe.

"We have been encountering a persistent issue with an error message stating, 'Account Temporarily Unavailable,' appearing on our Facebook Business Page for the past six months. This problem has significantly hindered our ability to promote the business effectively through posts, videos, and responding to reviews and inquiries. Despite attempting various online suggestions like clearing cookies, rebooting, and changing passwords, the issue persists. The only temporary workaround was using the Classic style, but that option is also no longer available. We are eager for a practical solution as waiting a few more minutes for the last six months is not feasible. If this problem is not resolved promptly, our only recourse may be to deactivate the entire page, which is a last resort. Your assistance in resolving this matter would be greatly appreciated."

This morning, on 8/22/[redacted] at 9:40 am, I received a message from Facebook’s Security Team regarding a security code that I did not request. The email informed me that someone may have been trying to access my account, as my password and email address had been changed. Despite multiple emails regarding unauthorized access, I was unable to log in and discovered that my profile was no longer visible. I am seeking assistance in recovering my account under the name Sue Wilcox, with the email [redacted]

I have an additional account linked to the email [redacted] and the phone number [redacted]. After being hacked a few months ago, I changed my password, logged out of all devices, and now I cannot complete the 2-step verification process. Despite sending my ID multiple times, I only get automated responses prompting me to change the password and repeat the 2-step verification step. Unfortunately, since the emails are automated and don't accept replies, I have not been able to resolve this issue. I resorted to creating a new Facebook account under the email [redacted], hoping to find a way to contact Facebook, but without success. I simply want access to my original Facebook account restored, as I have encountered this problem along with at least four other people I know. Facebook introduced the code generator and Authenticator apps without mandating their setup, leaving users like us stranded without access to our accounts.

I made a purchase from a Facebook ad in April [redacted], while in Canada. Upon realizing it was in US funds, I promptly called to cancel the order and was instructed to wait for the product and return it. After returning it, I was informed that due to computer issues, they are unable to issue a refund. Despite multiple calls and 15 emails, there has been no resolution. This situation should have been resolved when I first placed the order. I am concerned that the vendor I ordered from is a scam. They owe me $[redacted].72 USD for 7 bottles of Keri Advanced [redacted]. The ad gave the impression I was ordering from Shark Tank with celebrity endorsements, but I feel misled. Being 75 years old and on a pension, this situation is affecting my savings. Any assistance would be greatly appreciated.

Hello, I want to bring to your attention that my official Facebook account was linked to my Instagram account. Unfortunately, my official Facebook account has been disabled without any explanation. I have reached out to the Facebook team for assistance. I want to emphasize that I have always complied with the community guidelines and have never posted any inappropriate content. The information on my account, including my name and date of birth, is accurate. I kindly request your support in recovering my official Facebook account. Thank you, Harshad E-mail: [redacted] Instagram username: @jarvariya_harshad Full name: Harshad