Facebook Customer Service Issues

Dear Facebook Security Team, I am writing to inform you that my Facebook account, under the username purnandu chakraborty, was hacked today. The hacker posted inappropriate content that violates community standards in an attempt to deactivate it. This is a serious issue as my other social accounts, including Instagram (username: dibbooo), are linked to Facebook. I fear for my safety as the hacker has the ability to post anything, compromising the privacy of my family, friends, and teachers who are connected on my account. I kindly request your assistance in regaining access to my account and would appreciate a review of the login activity on my Facebook account. Thank you for your attention to this matter. Sincerely, Purnandu Chakraborty

Dear Facebook-Instagram Security Team, My name is Purnandu Chakraborty, and I am reaching out to report that my Facebook account has been hacked. Today, a hacker posted child nude pictures from my account, violating community standards. This action forced the deactivation of my account. As all my social accounts, including Instagram, are linked to Facebook, this issue is of utmost importance. I am concerned for my safety as the hacker can continue posting on my account, affecting my family, teachers, and friends who are connected there. I am kindly requesting your assistance in restoring access to my account. I urge you to review the logins on my Facebook account to address this urgent matter. Thank you, Purnandu Chakraborty Details: - Facebook Username: purnandu chakraborty - Instagram Username: dibbooo

Hello Facebook Team, My official personal Facebook account was linked to my official Instagram account. Unfortunately, due to some mistakes, my Facebook account has been disabled, and now I am unable to log in to my Instagram account. I have always followed Facebook's community guidelines, and my personal information is stored in my Facebook account. Losing my personal data stored on my official Facebook account is a concern for me as it confirms my identity. I have submitted my documents in an appeal, and I kindly request a review of my personal Facebook account to resolve this issue. Thank you, Facebook Team, Full Name: T.P. Singh Country: India Facebook User Name: T.P. Singh Instagram User Name: praveenpratapsinghbjp Mobile Number: +[redacted]54

Hello, I am writing today regarding my Facebook account, "Roberto_Rodriguez," which I created over 10 years ago. I believe there may have been a mistake in disabling my account by one of your algorithms. I received a notification 30 days ago, giving me the opportunity to request an examination of my account before it would be permanently disabled. I have not received any confirmation that my account will be reviewed, and now that the 30 days have passed, I am concerned about losing access to my precious memories stored on the account. Could you please confirm if my account will be examined? If not, I would like to know how I can retrieve my data (photos, videos, etc.). I have attached two pictures of my ID card for identity verification. My account was also linked to my phone number: [redacted][redacted]. Thank you for your assistance in recovering my important data. Sincerely, R.A. Rodrigues

I have been using my official Facebook account for 5 to 6 years. I always follow the community guidelines. However, my Facebook account has been temporarily disabled. I would like to request a review of my disabled account. I want to confirm my account's identity as there have been no mistakes on my part. It seems my account was disabled by mistake, please review it and reinstate it. Thank you, Facebook team. Name: Vishesh Sharma Email/Number: [redacted] Date of birth: 16/06/[redacted]

Hello Facebook Support Team, I hope all of you are doing well. My Facebook ID has been suspended due to a violation, but I am unsure of the specific reason. I have been using this personal account for many years, where I am connected with all my relatives and friends. I always adhere to Facebook's rules by using my real name, real photos, and genuine information. I kindly request your assistance in reactivating my account as I rely on it to stay in touch with my loved ones. I received a notification that my account will be disabled in 15 days, so I urgently need your help. My ID name: "MianAqeel" Email: [redacted] Phone number: [redacted]0 Account Opening Number: [redacted]3 These are the details you may need to locate my account. I would greatly appreciate it if you could assist me promptly. My account means a lot to me as it holds all my important information. Best regards, MianAqeel

I expressed a message to my compatriots urging respect for our nation after being insulted for our Phoenician roots. I clarified to the person who insulted us that we did not invite them and expressed my admiration for other Arab nations where I have friends. I held my people accountable for any disrespect shown. Despite this, Facebook issued me a warning without addressing the insults directed at us. I hope this situation is reviewed thoroughly. I do not engage in embarrassing or foul language on social platforms. Please refer back to a video made four decades ago that accurately portrays our current circumstances. I even referenced a quote from our distinguished poet Gebran Khalil Gebran. The individual who disrespected our heritage and depicted us negatively should be reprimanded by Facebook. I request the involvement of a competent translator for proper understanding. Should my actions be incorrect, I will comply and respect your decision. The truth is we, as a nation, felt belittled. Thank you.

Hello, I'm having trouble accessing my account due to being hacked and having my email and password changed. I've attempted to recover my account through the standard process, but it only sends emails to the hackers. As I don't have a mobile number linked, that option isn't available to me. I uploaded a photo of my driver's license following the recovery link on desktop, but it's been a month without any response from Facebook. I also tried recovering via another account, but mine is either private or deleted by the hackers, making it unsearchable. I've reported the situation from friends' accounts, but nothing seems to happen. I urgently need direct contact with Facebook, even if it's just to deactivate my account to prevent further access by the hackers. Regards, E. Buckingham

Hello, I am facing numerous issues with my Matahi Facebook page and have not been able to find any satisfactory assistance. Is it possible to speak with a live representative? Issue #1: There are items displaying on my Instagram store that I cannot manage due to lack of access to the data source. I only have the catalog ID and cannot add or remove items. I am unsure how this source is linked to my Facebook page and require resolution. Issue #2: My manager, who is the page administrator for Matahi, is not receiving any emails. Please address this matter. Issue #3: When I access my Instagram professional account to view the store, the product source is connected to the Facebook page. However, upon logging into the Facebook page, the store is inaccessible. How can I link my Business Manager ID to my Facebook page ID? Your assistance is appreciated. Thank you. Samya

I recently received an email notifying me of a hack to my account on August 4th. Despite my attempts to recover it, I no longer have access to the email address linked to the account, which is preventing me from receiving the necessary verification codes. Without my phone number connected to the account, I suspect the hacker may have added their own. After adding a new email and receiving a verification code, I encounter a further security step requiring a code sent via text, which I cannot receive due to the outdated phone number on file. I have tried to verify my identity by submitting ID proof, but there has been no response for days, leaving me frustrated and unable to regain access to my account. I am desperate for a resolution to this issue as I have not set up the option for friends to verify me, but my partner could serve as a reliable contact if given the chance.

When attempting to log in using my phone number or name, two accounts are shown. The one I usually use is "dancestoowndrum" with the current photo of me and my dog and a red circle with the number 17. Despite indicating that the code should be sent to [redacted], it is instead being sent to a different email address "k**************[redacted]" Similarly, for the "[redacted]" account, the code is going to "+**********17.” I haven't received these codes, and I'm concerned if the other email owners now have access to my accounts. I'm urgently requesting to rectify the "dancestoowndrum" account by linking it back to the correct email, setting a new password, and ensuring security. I struggled to find the right contact for support, but this is crucial as I have an upcoming event for my new business that I need to promote on Facebook. Please reach out to resolve this issue promptly. Thank you for your assistance. Regards, Susan (Suzy) P.

Hello, I followed your suggestion and emailed [redacted] regarding my hacked account. Last Saturday, I reported the issue and attempted various recovery methods but was unsuccessful. Despite changing my password, the hacker altered it and activated 2FA without my consent. When I tried to validate my identity by submitting a voter ID card, I received an email questioning the validity of the document. The email requested for an accepted form of ID matching the information on my account, which is under the name “Chuck Houston” while my ID displays “Charles Houston”. As Facebook is crucial for my social media presence, being locked out could be detrimental. If there are any additional steps I should take, I would greatly appreciate further assistance. Thank you for your support. Best regards, Chuck Houston

Facebook has been a vital support for me as I cope with my TBI, aiding me in managing depression and anxiety. However, my account was disabled after a post from April related to suicide. While I acknowledge past inappropriate posts and suspensions, I've been genuinely working on improving my behavior by pausing before sharing. Despite my efforts, I feel unjustly punished for my past actions. Facebook is crucial for maintaining my social life as I lack a driver's license and struggle to socialize in person. Losing access to my account means losing cherished photos I cannot replace. I cherish Facebook and even defend it to others. Restoring my account is essential for my well-being and happiness. Please reconsider and enable my account once again. Linda F. W.

My account was compromised two days ago. I had two emails and my phone number linked to the account. The hacker removed my emails and added their own outlook email. I want to add my emails [redacted] and [redacted] back to the account. My name is Kylie O. and my profile picture features me on a four wheeler. I reside in Utah. Although I have two-step verification, I am struggling to regain access. Despite Facebook adding my hotmail email, the hacker keeps removing my gmail. I receive codes but the system says I have tried too many. I have contacted Facebook support multiple times with no response. I appreciate any assistance.

Hello, my name is Thomas Langley. My Facebook account has been hacked, and the password and recovery email have been changed. The account name is Vandal Savage, but I can't regain access because the primary email was altered to [redacted], which is not mine. Attempts to receive the reset code fail as it prompts for the code to be sent to an unknown phone number. I'm looking to upload my ID, paystub, or bank statement to prove my ownership. Despite adding a new email and phone number, changing the password without knowing the current one is impossible. It's frustrating that Facebook lacks human support for account recovery, making the troubleshooting tips ineffective. I'm considering deleting my account due to this experience. It's disappointing that a major social media platform offers no real assistance for critical issues. I'm hoping for someone to reach out and aid in recovering my account. Thank you.

About a month ago, someone named BAO DEPTRAI changed the email on my account, using my phone number as [redacted]61. I received notifications about someone from out of state trying to access my account, so I changed my password. However, they kept changing it, resulting in my password no longer working. I was suspended for 30 days, and even though that time has passed, I still can't access my account. When I try to log in, the email has been changed to theirs. I've tried using my actual phone number, [redacted], but have not received a text. This situation also caused issues with my email service as Comcast believes I'm no longer a customer. I'm desperate to regain access to my account as it holds years of memories. My account name is Kim Bieberly Vandiver, and I need to update my email to [redacted], replacing the old one [redacted]

My mother's Facebook account was hacked two days ago. The hacker changed the email address, password, and mobile number, and the profile has been deactivated or deleted. I'm unable to report the hack or secure the account as the hacker removed my mom's email and phone number from the account. I've been trying for hours to contact Facebook to resolve this issue without success. I can't access the new email or phone number linked to the account by the hacker. This situation is critical since my mom has terminal cancer, and she has had this profile for over 12 years with important conversations, comments, and photos. I feel devastated and don't know where to turn for help. Please, I need guidance on how to recover her profile and resolve this distressing situation. 😞

I recently lost my cell phone and had to get a new prepaid one. Since I got a new phone, I also ended up with a new phone number. On my old phone, I could simply tap an icon to log in without needing a password. Now, I'm unable to access my Facebook, Gmail, and Outlook accounts. I believe Outlook might be linked to my secondary Gmail or another account I use. In the past, when facing a similar issue, I was able to reset my Facebook password after verifying my identity with a photo of my driver's license. I'm hoping to go through a similar process. I had set up my brother, Stevo B., as my legacy contact on Facebook, so perhaps that could help in resetting my password. Alternatively, my wife, Amandalynn Ramsey B., can receive a code and pass it on to me, as can my mom, Joan B., nephew, Devon O., stepdaughters Lily C. and Alyssa C., and also Sara F. and Zane F. Any assistance you can provide would be greatly appreciated.

There are three fraudulent Facebook pages that I urgently need help getting taken down. My previous partner has disseminated unlawful and misleading information on these pages, which are connected to my reptile shows and bird fairs. False claims have been made about the sale of venomous reptiles and show locations and dates have been altered. Despite numerous reports from concerned individuals, no action has been taken to remove these fake pages. One of the pages, Fair Feathers, even features a picture of someone unrelated to the show. I have already requested the removal of this page to no avail. Valparaiso Reptiles and more has had its address changed, with misleading posts suggesting a move to Michigan City. Kankakee Reptiles and more contains an illegal statement about the sale of venomous snakes at the show, which is entirely false. I am seeking guidance on how to ensure the permanent closure of these deceitful pages.

Dear Sagar, You have disagreed with the decision regarding your Facebook account. Typically, it takes a little over a day for us to review the information provided. Currently, your account is not visible to other users, and you are unable to use it. We understand that due to the COVID-19 pandemic, our review process may be delayed as we have limited staff available. If after reevaluation, it is found that your account complies with our community standards, you will regain access to Facebook. However, if it is determined that your account does not meet these standards, it will be permanently disabled, and you will not be able to dispute this decision. Please note that you have 21 days remaining to request a review before your account is disabled permanently. Thank you.