Facebook Customer Service Issues

After posting a birthday message for my wife on Facebook, I found myself unable to access my account the following day. Suspecting it could be due to a jealous ex, I discovered that 2-factor authentication and a code generator were enabled without my consent. Despite numerous attempts to resolve this issue with Facebook, including providing photo identification, the password they sent did not grant me access. Even after changing my password, I am still locked out of my account. The hacker removed my phone number and set up the code generator, compounding the problem. I am seeking assistance in resolving this matter. Thank you.

Hello, I am reaching out on behalf of my mother, Rukhsana N., who unintentionally created multiple Facebook accounts due to her limited understanding of the platform. Living away in New Delhi, I have not been able to assist her in managing these accounts. I kindly request Facebook to delete the extra accounts to avoid confusion among her friends. As I am currently at home during the pandemic, I am available to provide any necessary details to resolve this matter promptly. Thank you.

This morning, someone altered my account by changing the password, email, and adding two-factor authentication. I followed the steps to reset the password, included an email address ([redacted]), and uploaded a picture of my driver's license. Even after changing the password, I can't access my account due to the request for a 6-digit login code. I didn't set up this authentication and don't have the code. Any advice on how to regain access? I can use the original email ([redacted]) linked to the account and the recovery email ([redacted]). I've re-submitted my driver's license photo. Your assistance is appreciated.

My Facebook account was hacked and appears to have been deactivated. The associated email has numbers which I do not use. I can be found by my phone number, but the hacked account has no content. I believe my password was changed while I was asleep with proof in attached emails showing activity in San Francisco while I was in Washington visiting my parents. Despite trying to contact Facebook with a friend's account and sending my ID, access remains denied. A friend noticed my account seems to be entirely wiped out. This feels like a targeted attack rather than spam. I urgently seek assistance to regain access to my account and at least retrieve my lost pictures. Thank you for your help. - S.M.

Hello, I'm reaching out because my Facebook account has been hacked and seems to have been deactivated. The email associated with it contains numbers, which is not how I set it up. The profile under the name Schmarr Mostapha has been emptied, with no photos, history, or friends. I need help recovering my account. On May 14th at 11:58pm, someone changed my password using a reset code while I was asleep. Then on May 15th at 2:58pm, the password was changed in or near San Francisco, a location I couldn't have been as I was in Washington state visiting my parents. Despite my attempts through a friend's account, I can't reach anyone for help. Whenever I try to send a photo ID, I receive a message requesting a matching form of ID. A friend informed me of the complete deletion of my account. Any messages I sent are erased, indicating a deliberate attack. I'm aware hackers usually target payment details, not delete accounts. I'm unable to upload my ID successfully. I urgently seek help to restore my access to Facebook and at the very least, recover my photos from the account. S.M.

I am concerned about the high volume of scams I encounter every day while using Facebook to chat with friends and family. Despite the platform's reputation and advanced technology, I am constantly bombarded with attempts to obtain my personal information through various scams and offers. Even though I have reported several of these incidents, I continue to be targeted by deceptive methods seeking to deceive me into sharing my personal details. As a dedicated Facebook user who appreciates the platform for connecting with loved ones, I am disappointed by the disruption caused by these scams. Drawing from my professional experience, I am willing to offer my assistance in identifying and gathering information about the individuals behind these scams. I believe that my social and professional skills could be valuable in this regard. I kindly request that this message be passed on to the appropriate department or person for further discussion. Thank you, Frank R.

Good afternoon, Yesterday, on May 18, [redacted], around 3 or 4 pm, my Facebook account was hacked by someone in Chicago, IL, using an iPhone XS. They changed my email, phone number, passwords, and even set up a two-factor code, locking me out of my long-term account (Ebony Powell). This hacker also added their own two-factor authentication without my knowledge, which I discovered when I received a message on my phone. As I was trying to reset my password, I was kicked out of my account due to an unauthorized two-factor code. Despite reaching out to friends and family for help, they too have been blocked by the hacker. I urgently need access to my account as it contains personal information and photos. The hacker keeps changing the email, phone number, and password associated with the account. I feel helpless as I am unable to reach out for assistance. This situation is causing me a lot of frustration and worry. Any help in resolving this issue would be greatly appreciated. Thank you.

I need help reporting a scam on Facebook. I bought a harness and leash from a company called True Harness. They only have an email, no phone number. They claimed to have sent the items, but the post office never received them as there was no label. The company insists they sent it and even sent a replacement when I didn't receive the first package. The delivery service says they need a label from the company. How can I resolve this and get my money back since the company refuses to refund me or provide the products?

Dear Facebook Support Team, I have lost access to my Facebook account due to misplacing the Google Authenticator app used for 2-step verification. This account is vital to me as I am far from my family during the COVID-19 pandemic and use it for both personal communication and business purposes. I have attached my Indonesian Central Government-issued ID card to verify my ownership of the account. Could you kindly provide a temporary link sent to my email to regain access as I no longer have the Google Authenticator set up on my old device? Thank you.

I have been unfairly banned twice from my account, Jake Maute, for 30 days each time. Following the second ban, I was told my account is under review, but I haven't been provided with specific posts that violated community standards. Facebook seems to be searching extensively to find reasons to ban me. My page is private, with only friends who choose to see its content. I am reaching out for assistance with repairing any leaky tires or checking the air pressure monitors.

We appreciate you submitting your information. We have received it. Due to the ongoing coronavirus (COVID-19) pandemic, our resources for reviewing information are limited. Please note that the review process for your account may take longer than usual. Ensuring the security of our users on Facebook is a top priority, which is why your account will remain inaccessible during this time. Thank you for your patience and understanding during this challenging period.

Last Saturday night, before midnight, my account was hacked. I call it hacked because someone changed the email and phone number linked to my account. When I tried to recover it, I couldn't because it had been altered to a hotmail address. Please help me recover my genuine Facebook account; it's crucial to me. I've done everything to regain access but unfortunately, some individuals have scammed me. After I paid them, they blocked me. I'm extremely stressed as I really need my original account back. I'm unsure what to do because I no longer have access to the hotmail account linked to my profile. My account username is JHORRY PETALINO, and the last password I remember using is dylaneisha24. The email associated with that account is [redacted], and the linked phone number is [redacted]7. I'm ready to provide any necessary proof that this is indeed my account. It is distressing that someone has compromised it.

I have blocked multiple accounts on my video page, yet they keep appearing on my Facebook watch. I am frustrated that there is no foolproof way to avoid videos I do not wish to see. When trying to block a user, I encounter difficulty in completing the action, perpetuating the issue of unwanted videos showing up repeatedly. It is incredibly frustrating to block a video only for the same one, under a different name, to resurface. I expect better control over my video feed and urge Facebook to address this issue promptly. Communication with Facebook support for resolving long-standing issues like this should be more accessible. I have spent two years attempting to rectify this problem to no avail. I am disappointed and eager for a resolution.

I recently reported my Facebook account as hacked, my name is Phyllis A Hagan, not Phyllis L Hagan. This occurred while using Messenger. The issue began when I was conversing with Johnny Bee, unaware that his account had been compromised. We've been friends for a while. I mistakenly engaged with an ad for a cash app promising winnings, leading to my account being taken over. As a result, I am unable to access my account as the email and password were changed. I have already deleted my old Messenger account due to unwanted messages, calls, and emails. My current email addresses are [redacted] and [redacted] My bio information is under Phyllis L Hagan, yet I am Phyllis A Hagan. I am seeking assistance as I value connecting with loved ones abroad. Despite the hacking incident, I appreciate your efforts in protecting users. Thank you.

Dear Facebook Login Team, I am writing to report that my Facebook account, created in [redacted], has been compromised by hackers who changed the password and added a new primary email address. I am deeply concerned as they now have access to all my personal information, friends, groups, and fan pages. Unfortunately, I cannot log in due to the password change and the hacker, Rosie Greenwell, changing the primary email to [redacted] I kindly request a reset code to be sent to my email or phone number for me to regain access, secure my account, and remove the unauthorized email. I have attached my up-to-date UK passport for verification purposes. Thank you for your assistance in recovering my Facebook account. Sincerely, Michael P. Dedicated Facebook User since [redacted].

I lost my phone about two months ago, and both Facebook and Messenger were working fine at the time. I had strong security measures in place to prevent hacking, including a two-way verification code. However, I can't remember the code. I recently purchased a new phone and have been trying to log into my Facebook account, but I've run into issues. It's asking for a code, which is then sent to my email. However, when I input the code, it doesn't work, and I receive a message stating it seems like I'm trying to log in from a different device. I'm worried about losing access to my Facebook account. My email is [redacted], and my login ID is QueenEsther Okposin. Thank you for any help you can provide.

To the Facebook Team, I encountered a concerning issue on May 19th when my account was disabled, preventing me from logging in. Upon attempting to log in, I received a message stating that my password was outdated. After looking for my account under the name Soni Chandan on May 20th, I was unable to locate it. Upon further investigation on the Facebook website, I discovered a different account named Parvej Kha, with a changed profile picture. I suspect that my account has been hacked, as I cannot access it. When I attempted to log in on May 20th using the password "subscriber," I received a notification that the account belonging to Parvej was locked. Subsequent login attempts were unsuccessful, and I could not find the Parvej Kha account either. It appears that the hacker removed my linked mobile number (previously [redacted]) and email ([redacted]) from the account. Several personal details and linked information are associated with this compromised account. I kindly request assistance in recovering my original account under the name Soni Chandan. Thank you for your prompt attention to this matter. Regards, SK - Bihar

I am struggling to regain access to my Facebook account after being hacked. Despite changing my password and trying to follow the steps to secure my account, I am prompted to enter a code from a generator which I can't access as the hacker logged me out from all devices. Even when attempting to verify my identity with a picture of my ID, I faced issues as Facebook claimed it didn't match my profile, despite being the person in the picture. The same challenge persists with Messenger. I am considering taking a break from Facebook due to these ongoing difficulties. My account appears to be empty when checked by a friend, and I am uncertain if my attempts to report the hacking incident have been successful.

Hello, I am writing to report an incident that occurred on my Facebook account linked to this email address under the name Abhradip Jha. Today, on May 21, [redacted], around 4:30 PM, I received a friend request from an account named Jyoti Gupta. She obtained my WhatsApp number and coerced me into engaging in a video chat with her. Following the chat, she recorded the video and is now threatening to distribute it to all my Facebook contacts. I have already paid her Rs. [redacted], but she is demanding more money. She has captured screenshots of all my friends, making it impossible for me to deactivate my account without risking her sharing the video. She has deleted her own account and could potentially use a fake one to distribute the videos, leaving me powerless against her threats. She has warned me against seeking help from authorities, or else she will release the video to my friends, who would easily recognize me in it. I am including her mobile number and screenshots for reference. Your assistance is greatly appreciated.

In April, my Facebook account was hacked. The individual altered my email and phone number and made unauthorized purchases totaling $[redacted] through my PayPal account. As a business owner who relies on Facebook for advertising and managing pages, it is crucial for me to regain access to my account. Over the past 13 years, I have actively utilized my email and Facebook accounts for various business purposes. I regularly handle adding and removing admins and users from my business account. I urgently require assistance to recover my account. Any help would be greatly appreciated. Thank you.