Facebook Customer Service Issues

Archive 1453

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1453. It includes a selection of 20 issue(s) reported May 22, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Sehr geehrte Damen und Herren, ich möchte darauf hinweisen, dass ein Nutzer auf Facebook mit dem Namen Veronica Ramb möglicherweise betrügerische Absichten hat. Das Konto verwendet Bilder der US-amerikanischen Pornodarstellerin Teagan Presley und eine erfundene Arbeitsstelle bei "cole kravitz & waterman", die nur aus dem Film "Die Erfindung der Wahrheit" stammt. Die Person hinter diesem Profil nutzt Dating-Plattformen wie Tinder und Lovoo, um an persönliche Daten von Männern zu gelangen. Es wäre wichtig, dieses falsche Profil schnellstmöglich zu sperren, da es eindeutig gefälscht und betrügerisch ist.
Reported by GetHuman6098184 on Saturday, May 22, 2021 12:07 AM
On February 4, [redacted], Mark accepted and started working on that project. Meanwhile, Zuckerberg was also working on his own project, thefacebook, which was launched on February 4, [redacted], with Mark listed as the creator. I joined when nobody believed in the app. I have been blocked twice for the same issue. The photo does not violate any rules. There is no nudity, the child's face is not visible, the language is not vulgar, it's just a harmless joke. I kindly request a review of the block. Thank you.
Reported by GetHuman6098946 on Saturday, May 22, 2021 8:12 AM
1. Thank you for submitting your information. Due to the impact of the coronavirus (COVID-19) pandemic, there may be delays in reviewing your account. We apologize for any inconvenience this may cause. 2. I am experiencing an issue with my personal Facebook account being disabled. I assure you that I have not engaged in any illegal activities on my account and have always followed the Facebook Community Guidelines by using my real name, photos, and phone number. My personal data is stored on this account, and I am unable to log in. I kindly request assistance in recovering my account promptly. Thank you.
Reported by GetHuman6099052 on Saturday, May 22, 2021 9:55 AM
On May 2nd, I received a text prompting me to enter a code to verify my account, which I didn't request. I later realized I had been automatically logged out, and upon trying to log back in, my information was altered without my permission. When attempting to secure my account via email, the hacker had already added their email address to divert all confirmation emails. Despite various attempts to regain access, including using my driver's license for identity verification, I encountered issues with a locked account. After multiple attempts and uploading my ID, I was finally able to reset the password with screenshots as evidence. The hackers had also activated two-factor authentication, but I am unable to access my account due to not having the original device used for this process. Facebook has not responded to my inquiries.
Reported by GetHuman6099218 on Saturday, May 22, 2021 11:22 AM
I have two accounts - one for personal use and the other for my business persona. I have [redacted] friends and clients. Unfortunately, my password has been disabled, and I'm not receiving the code in my email for my business account. My personal account is functioning correctly, and I managed to retrieve the code for it. I'm worried my business account may be disabled if I continue to attempt to access it. I need assistance! Kindly request Facebook to send the code to either my email address or the cell number on file associated with the "beautifulbebes" account.
Reported by GetHuman6100270 on Saturday, May 22, 2021 6:10 PM
I have discovered old account pages that were initially created by me but later deleted. After finding that one account was still active, I realized there are several other pages linked to our former main account that were not removed, dating back to [redacted] to [redacted]. The pages I found include Warn Radio, Warn Radio, Survival Essence, and a Warn Radio business account. Moreover, I found an old account named Western Survivalist that we believed was previously deleted. Since it was still accessible, we have revived it and resumed using it. I have successfully taken over control of Warn Radio and Survival Essence pages, as I created them. However, I am unable to access the Warn Radio business account. I would like to either have complete control over all my old pages or have them deleted so I can manage them under Western Survivalist. The posts on these pages date back to as early as [redacted], [redacted], and [redacted], some of which are outdated. I am seeking assistance to gain control, make necessary edits, or have the pages removed entirely. We intend to retain Western Survivalist and Warn Radio pages and further inquire about the old business account associated with Warn Radio that was used for advertising purposes.
Reported by GetHuman6100612 on Saturday, May 22, 2021 8:14 PM
Hello, My name is Michel Djaozandry, and my account has been hacked and stolen. On Monday, May 17, [redacted], I received an email informing me that my password was changed from Virginia, USA, even though I live in Quebec, Canada. The email associated with my Facebook account was also changed to [redacted] The hacker not only changed my email but also my password and removed my phone number, making it impossible for me to reset the password via SMS. Subsequently, the hacker deleted my account and created a fake one in my name. I also lost access to a Page I manage, called ROGHippo. My main goal is to recover my account promptly and eliminate the fake one. Please help me with this issue. You can reach me via email or at 1-[redacted]. Thank you for your assistance. Michel Djaozandry
Reported by GetHuman-roghippo on Sunday, May 23, 2021 1:07 AM
Dear Instagram and Facebook Team, I, Kishore Rajpurohit, am reaching out regarding the verification process. I sent the required code, full name, and username along with a photo via email previously, but have not received a response from your team yet. To ensure verification, I am re-sending the code on a white blank paper, as requested. The code "[redacted]" is included along with my username "kishore__rajpurohit_" and full name in a JPG image attached to this email. I acknowledge my previous oversight and assure you it will not happen again. I kindly ask for your prompt response and the activation of my Instagram account. Thank you for your assistance. Best regards, Kishore Rajpurohit India
Reported by GetHuman-kishutik on Sunday, May 23, 2021 12:01 PM
My name is Imed Medimegh, and I am the account holder of [redacted] I recently received a call from a person I do not know, requesting me to send back a message they mistakenly sent me. Without verifying, I copied and forwarded the message. Upon reading it, I realized it was a message from the Facebook team containing a password reset code. I now understand I have fallen victim to a phishing attempt as the hacker changed my password and email, and removed the two phone numbers linked to my account security. I seek your assistance in recovering my account. I am willing to provide my identification documents (passport, ID card, driver's license, etc.) upon request. Thank you.
Reported by GetHuman-imedmed on Sunday, May 23, 2021 2:57 PM
Hello, I am Erbol B. I own the Erbol B page and need support as my ad account was blocked. I am unable to use it at the moment. I value Facebook rules and didn’t knowingly violate them. If I made an error, I am sorry as I was not fully aware of the rules. Kindly unblock my ad account and grant access to Ads Manager. I commit to following all Facebook rules.
Reported by GetHuman6102891 on Sunday, May 23, 2021 4:35 PM
On Facebook, I go by Ian T. McDonagh. Unfortunately, I lost access to my account some time ago due to a password change at 4 am Central Standard Time, kicking me out. The reset link was being sent to an email address that is not mine. I have tried updating it to [redacted], but the unauthorized email still shows up. I reached a point where a number verification is required, which I can't access since I'm locked out of Facebook. I've shared my valid driver's license multiple times in attempts to regain access, but nothing has worked. I've tried to contact support with no luck. If I don't regain access soon, I may have to involve the police to address this stolen identity issue. With clients on Facebook, this is a critical situation for me.
Reported by GetHuman-iantmcdo on Sunday, May 23, 2021 8:14 PM
Good evening, Facebook community members. I am reaching out regarding my hacked account. One day, I logged in and couldn't access it; when I attempted to reset the password using my email, I was unsuccessful. It seems the hacker changed both my phone number and email linked to the account. This is alarming as the account is significant to me for personal reasons. I have been locked out for several days now and it is distressing that someone would violate my privacy in this way. I am seeking assistance to regain access through my rightful email. Resetting the password prompts that account details have been altered. I trust you can help me resolve this matter and restore my account access. Thank you in advance for your support.
Reported by GetHuman-urielkar on Monday, May 24, 2021 1:18 AM
Please reopen my account. I can prove that the name is mine by providing my National Identity Card from Myanmar. I appreciate your assistance, dear Facebook Community Team. I have attached my National Identity Card from Myanmar to this email. Thank you for your help. My Facebook account was disabled without warning, and I have tried to reach out to them without success. Despite them sending me links for assistance, it requires card details which I have never provided. I am saddened as my account is the means through which I keep in touch with relatives and friends. I have always strived to behave appropriately, removing any explicit content and connections. However, my account vanished when I tried to connect with my loved ones one evening. Please, provide me with insight on my alleged mistakes and restore my cherished account promptly. Thanks to the Facebook Team.
Reported by GetHuman6104477 on Monday, May 24, 2021 7:11 AM
I am facing a problem with my Facebook account that was hacked in January [redacted]. Despite following all the steps provided by Facebook for help, I am unable to recover my account. The hackers changed the login email and phone number to theirs, making it impossible for me to access my own account. They are using my name and account picture to post on my profile, which amounts to identity theft. I have tried repeatedly to recover or cancel the account, but to no avail. If my account is not returned to me or closed down, I may need to seek legal help for identity theft against Facebook for not addressing this issue properly.
Reported by GetHuman6105245 on Monday, May 24, 2021 1:25 PM
Dear Facebook Support Team, I adhere to the community guidelines and am an adult user born on March 3, [redacted]. I provided my government ID to verify my age. Recently, my account was hacked, but I managed to regain access. However, upon attempting to log in again, I discovered my account was locked. I reviewed the rules and suspect it may be due to my age. I am indeed an adult user, as evidenced by my identification. I kindly request your assistance in resolving this matter. Regards, sara Z.
Reported by GetHuman-soraaaze on Monday, May 24, 2021 1:26 PM
Hello Facebook team, I need urgent help as my Facebook account was disabled when I attempted to fill out a form. An error message stating that too much time had passed prevented me from requesting a review. I assure you that I use my real name and do not have a fake account. I am unable to contact Facebook through the feedback form, therefore, I kindly request the restoration of my disabled Facebook account. The email associated with my disabled Facebook account is [redacted], and you can contact me at [redacted] I appreciate your prompt assistance. Thank you, Alif S.
Reported by GetHuman-alifsumr on Monday, May 24, 2021 2:41 PM
My Facebook account was compromised over the weekend. The hacker changed my recovery email, leaving me unable to reset my password. When using Facebook's recovery option and indicating I no longer have access to the email provided, I am caught in a loop. Adding a new email address just redirects me back to the inaccessible one. I attempted using an intermediary email that forwards to my original account, which initially seemed to work. I was prompted to verify three secure contacts from my friends list by having them each generate a code through Facebook.com/recovery. Unfortunately, only one contact successfully received a code, leaving me unable to regain access to my account and update my security details.
Reported by GetHuman6105875 on Monday, May 24, 2021 3:38 PM
I am the owner of an Instagram account called @newestproductsukq. I have built a large following over the years, including my family members - Jade Brown, The Sweet Tooth Bakery, and Sash Robinson. Recently, I received a message from someone named Jessica Vogers offering to verify my account, which I thought was from Instagram. Unfortunately, she has successfully hacked my account and changed the administrator's username to Maria Vogers. I have worked hard to support small businesses and promote new products in the UK, so it is devastating to have my account taken over in this way. I have experienced hacking before on my personal account earlier this year. Despite Instagram's messages claiming the issue is resolved, Maria Vogers still controls my account, and I need help regaining access. Attached are screenshots showing Maria's control over my account. I request that the account be suspended, and login details be sent to my phone number and email address associated with my account - [redacted] and +44 7[redacted]45. Sincerely, Tamzin Brown
Reported by GetHuman6106061 on Monday, May 24, 2021 4:09 PM
My Facebook account was hacked on April 3, [redacted] by an unknown person. Even after recovering it once, the person managed to take it away from me again. I then opened another account, which was also hacked. Since then, I have been unable to use Facebook properly. Traveling to my village without internet access meant I couldn't regularly check my accounts. Upon returning to town, I discovered all my accounts had been hacked. I have all the messages from Facebook in my email to prove ownership. Despite creating several new accounts, they have all been disabled. I only recently learned about this help center from a friend and hope to get assistance. Thank you for your consideration. My name is Nwankwo JohnBosco Uzochukwu, also known as Nwa Jesus.
Reported by GetHuman6106674 on Monday, May 24, 2021 6:02 PM
I received a receipt for a transaction I did not make and need to talk to a Facebook representative. If communication is limited to email only, it feels suspicious. Is this the extent of customer service available from such a large company for urgent issues? The lack of human contact is concerning. It seems unfair for people with limited funds to be targeted by scammers. The current assistance offered does not feel adequate. Hopefully, this situation improves in the future.
Reported by GetHuman6106997 on Monday, May 24, 2021 7:10 PM

Help me with my Facebook issue

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