Experian Customer Service Issues

I recently noticed that a bill I disputed with Verizon over a year ago had been won and removed from all three credit bureaus some time ago. Unexpectedly, it reappeared on all three bureaus, causing a 27-point drop in my credit score yesterday. I reached out to Verizon today, and they confirmed they are removing it again, which they advised could take up to 90 days. I have been diligently working to build my credit in preparation for buying a home, and this incident could affect not just my but also my grandchild's home purchase. I urge for this to be resolved promptly, as it was not my error but Verizon's. I prefer to address this over the phone for immediate action. Thank you.

I recently received a Data Incident Notice for my deceased mother, Audrey D., from NextGen Healthcare. The letter stated she was identified as a child, even though she passed away in [redacted] at the age of [redacted]. I was advised in the letter to set up an Experian Identity Works account to safeguard her information. The activation code provided is 5MTVB6ZVJ. Can you please clarify this situation for me? Thank you. Cheran R. D. [redacted]

I am Jerry Trimaine Brunson. Unfortunately, I am facing issues with my Experian account. I cannot remember my password, which is unusual as I usually reset it as needed. When I try to reset it now, the system does not allow me to do so. Surprisingly, it says that my email [redacted] is not linked to any Experian account. Moreover, upon successful login with my email, I found over 8 accounts under my name, indicating identity theft. My credit report also suggests that my information is being sold on the dark web. This situation is causing me significant stress, and I expected better security from Experian. Contacting their customer service has not been fruitful. I urgently need this matter resolved. Please reach out to me via email or call my new number at [redacted].

Resident Verify received inaccurate information from you which led to certain rental conditions being imposed on me, requiring an $[redacted] deposit. Even though I have excellent credit, I am puzzled by the misinformation provided: Date of Notice: May 16, [redacted] Property Name: Timber Ridge Ref #: [redacted]/[redacted] Applicant Adverse Action Letter Dear Cheryl, A background report was received from Resident Verify, located at: [redacted] Chapel Ridge Rd, Lehi, UT [redacted]; [redacted]. The adverse determination was not made by the Credit Reporting Agency, and the reasons for this decision remain unclear. Enclosed are your rights under the federal Fair Credit Reporting Act (FCRA) 15 U.S.C. [redacted] et seq. For additional information on your rights and the FCRA, visit www.ftc.gov/credit. As per the FCRA, your credit score and contributing factors are detailed below. For specifics on the reasons for your screening decision, please refer to the email accompanying this attachment. Date of Credit Score Retrieval: 05/15/[redacted] 07:11:50 MDT Key Factors Adversely Affecting Your Credit Score: - Lack of sufficient credit history on bank card or revolving accounts - Excessive inquiries on your credit report - Insufficient timely payments on installment accounts in recent months Kindly clarify the source of this information.

I'm having trouble signing in as I keep receiving messages that my social security number is incorrect. I'm attempting to find or change my username and password since the current one is not being recognized. I may have changed it previously, but I can't recall. Recently, my new puppy got hold of the information and damaged it. I managed to salvage some parts after ironing it, but it's not complete. I've been attempting to reach a live customer service representative without success.

Since July [redacted], I have been homeless, but I am now back on my feet. Unfortunately, Google deactivated all four of my email accounts while I was away. I need to regain access to my credit report and score. I attempted to recover my email/login ID but faced issues with the verification process to my outdated phone number and email address. When I called customer service, the automated system did not provide an option to speak with a representative. Given my updated email, address, and phone number concerns, I am seeking assistance to resolve this matter.

Experiencing an issue with Experian attempting to charge me for a membership fee of $24.95 which I did not request. Although I have a free membership, they are continually trying to withdraw the payment, which was denied due to insufficient funds. I have locked my account to prevent any unauthorized charges. After multiple unsuccessful attempts to reach a customer service representative in the past three days, I am frustrated with the lack of assistance, similar to the poor service that led me to cancel my previous paid membership. The process feels like going in circles, with some links not functioning. I request an immediate halt to any charges and the removal of my information from their records. Appreciate prompt resolution. Thank you. Best regards, C. Hendrickson

My credit card application was denied by the credit card companies. They mentioned two main reasons: first, I apparently didn't pay on time, which is confusing since I'm always punctual with my payments. Second, they claimed I didn't pay as agreed, which is baffling because I always honor my contracts, and I've paid off my home and car. The third reason stated was a derogatory public record. I haven't had any legal issues, tickets, or arrests in many years. As a two-time recipient of the US Volunteer of the Year Award, it's alarming to see such a negative remark. I've been a victim of identity theft in the past, but that was resolved long ago. I'm troubled by this and seek clarification and resolution. Thank you, Carol M Sasaki.

I've spotted an error on my credit report. There's a $[redacted] Verizon debt showing up, even though my credit card company already resolved it three times before. Two weeks ago, I got a collections agency letter about it. Following the Consumer Protection agency's advice, on 5/23, I sent a response letter using the CPA template they suggested. The letter states clearly that I'm not accountable for this debt and asks for any supporting documentation they might have. This mistake has already led to a credit score decrease of more than [redacted] points.

I requested Experian to freeze my account to protect it from hacking. However, I am struggling to unfreeze it on their confusing website. Consequently, I am unable to use my credit cards now. It seems my repeated attempts to reach them have caused issues with finding my account. I need assistance in resolving this matter quickly so I can regain access to my credit cards.

I need help setting up an online account and got this message: "Experian values the security of your personal data. We have comprehensive identity verification measures in place to safeguard your information. However, the details provided were insufficient for proper identification, leading to cancellation of your order. Contact us toll-free at 1-[redacted] Operating hours: Mon - Fri: 6 am - 8 pm PT Sat - Sun: 8 am - 5 pm PT"

I have been applying for credit cards, personal loans, and payday loans repeatedly. Despite being rejected each time, the next lender assures me they can help. However, some inquiries have hurt my credit score. I receive conflicting information regarding the impact of these inquiries. I have a stable, verifiable income with direct deposits and both checking and savings accounts. My credit score is decent but not perfect. I am perplexed by the rejections. Can someone please offer assistance?

My wife and I, retired teachers with our pension plan through CalStrs, recently discovered that our data and ID were compromised by a Russian hacker in January [redacted]. To safeguard our information, CalStrs provided us with a complimentary one-year Experian ID alert protection service and activation codes. However, when I attempted to create an account with Experian, I encountered difficulties applying the free activation code provided by CalStrs. Despite multiple attempts to resolve this using the automated system, the issue remains unsolved. I am uncertain if the service is truly free, as CalStrs stated, or if there will be a monthly fee involved. As we are set to leave for a vacation in two weeks, resolving this matter promptly is crucial. My phone number is [redacted].

I am requesting assistance unlocking my Experian account to secure a better interest rate on my forthcoming car purchase. Following the verification process with my birthdate and SS#, Experian displayed a username that doesn't seem familiar, even though it appears to contain part of my surname. Consequently, the system is sending a verification code to an email that I cannot access, obstructing my ability to reset or unlock my account. Contacting Experian's customer service has proven challenging, as it seems almost impossible to reach a representative for assistance with this matter. I am in need of guidance in resolving this issue promptly.

I signed up for Experian after several attempts. The website is prompting me to purchase their products and go through a trial. I do not have a credit card currently to place an order or cancel. I am unable to exit the app. Kindly allow me to leave, and I will return for a trial when I have a card available. I am not able to make any charges at this moment, and there is no option to proceed without a credit card. The customer service system needs improvement.

I hope this message finds you well. I am writing to address an issue I recently experienced regarding the update of my personal information. On [date], I sent a certified mail letter containing all necessary details to update my information on record. Unfortunately, upon reviewing the updated information, I noticed that it was not corrected accurately. This has led to confusion and inconvenience for me as the purpose of my communication was to ensure my personal details were correctly updated in your records. I am contacting you to seek clarification on why the provided information was not updated correctly. It is crucial for me to have accurate personal information as it directly impacts my interactions with your organization. Therefore, I kindly ask that you promptly resolve this matter and correct the inaccuracies in your records.

I am seeking assistance to improve my credit score by removing negative factors affecting it. This has become urgent as I need to relocate but my current credit situation is hindering me. I have been recovering from a torn hamstring and meniscus injury for over a year and a half, but I am now employed and actively looking to repair my credit. The urgency stems from my landlord initiating eviction proceedings, prompting my immediate need to move. I would appreciate a prompt response to address my credit concerns. Thank you.

I am calling to inform Experian that I have submitted all the required documents, including my letter, email, phone number, driver's license, and Social Security card. Additionally, I provided copies of two bank statements for identity verification. I am now seeking assistance to permanently lift the freeze on my account. I do not have a pin number. Following the instructions given by Linda in our conversation this morning, I would like to speak with a live agent rather than using the automated service.

I am following up on the documents I faxed with my Social Security card, driver's license, and two bank statements for identification. I am looking to speak with an agent regarding the freeze on my account and I was given the number [redacted]. Linda advised me to reach out again. I never requested the freeze and do not have a PIN number for it.

I am having trouble accessing my Experian account. Previously, I could log in without any issues, but now it keeps saying my password is incorrect. Additionally, it claims my phone number, which I've had for years, is not on file, making it impossible to verify my identity. Although my current email address is correct and I received my username and a password reset link via email, I am stuck because of the incorrect phone number on record. I attempted to call Experian, but the automated system didn't provide a way to speak with a specialist for assistance with this problem.