Easyjet Customer Service Issues

I made a booking with easyJet for flights from Gatwick to Are-Ostersund airport in Sweden for 4 passengers departing on Sunday, April 12, [redacted], and returning on Sunday, April 19, [redacted]. Our trip was planned for a ski holiday at the Vemdalen resort. Due to the Swedish Government's ban on non-essential travel until April 17, [redacted], I am unable to travel, and easyJet cannot accommodate us. The UK Government has also advised against non-essential international travel for the next 30 days. I have attempted to seek a refund from easyJet, but their website does not provide information on how to do so. Their customer service helpline is continuously busy, with a pre-recorded message instructing callers to try again later.

I have flights booked with EasyJet for the 12th of April to Östersund, Sweden, for a skiing holiday at Vemdalen Resort. The Swedish government has banned all non-essential travel to Sweden until the 17th of April, leading EasyJet to be unable to accommodate me and my family since our travel reason is not considered essential. Moreover, the UK government has advised against non-essential international travel. Typically, EasyJet upholds a no-refunds policy unless they cancel the flight. Despite this, their website does not yet reflect canceled flights to Sweden. The only communication I have received is a general email allowing customers to change their flights to a later date or different destination without a fee unless the new flight costs more than the original booking. Given the current circumstances, I am seeking a refund from EasyJet as they are currently unable to provide the service I paid for.

I had initially booked a return flight to Venice (booking code: EXSVNRP) for 31/5/20 with a return date of 7th. Due to current circumstances, I decided to alter my plans and switched the destination to Madeira for February. The new itinerary is from Manchester on 12/2 and back on 19/2 with the reference code EXSVNRP. I noticed that on your website, the trip to Madeira costs £[redacted].44 including a 23kg case, without additional fees. However, my total came to £[redacted].15, which is over £[redacted] more. I was under the impression that changing flights was complimentary and that all fares were around £30. I kindly request a refund of the difference as I believe there has been a mistake. I appreciate your prompt response and explanation. Thank you.

I was scheduled to fly to Amsterdam on 16/03/[redacted] from Liverpool airport and return on 19/03/[redacted]. We made our flight and hotel reservations through your company. However, on Sunday 15/03/[redacted] at 17:00, the government in Amsterdam implemented a lockdown closing schools, pubs, and tourist attractions. When we arrived at the airport on Monday, an EasyJet agent informed us about the situation in Amsterdam, warning us about the possibility of being stranded there. As all of us work in the NHS, we decided not to proceed with the trip. I saw Martin Lewis on This Morning mentioning that if a country is in lockdown BEFORE your scheduled flight, even if the flights are still operating, we are entitled to a full refund. Could you please confirm if this is accurate? Thank you, Katrina J.

I attempted to rebook my flight from March to September using Easyjet's waived flight change policy. However, despite the promise of only needing to pay the fare difference, the website still shows the full fare being charged. It seems like they may not want to provide any credit due to possibly not being able to fill the March flights. It's frustrating waiting for customer service support for 50 minutes only to eventually give up. An explanation of their policy would be appreciated. Thank you.

I purchased a flight from Belfast to Austin, TX through EasyJet. Unfortunately, the connecting flight from London to Austin on Norwegian Air was canceled. Despite trying to contact both EasyJet and Norwegian Air via phone and website, I was unable to get assistance. I had to book a different airline to return home. This morning, I managed to reach Norwegian Air by phone, and they have initiated a refund process for their portion of the trip with reference number [redacted]64 reservation number DI7181 and confirmation number VMJJ06. Norwegian Air advised me to clarify that the cancellation was due to them and not a customer no-show. I am now seeking a refund for the EasyJet segment as Norwegian Air canceled my connecting flight and I was unable to rebook with either airline. My EasyJet flight confirmation number was K1KNGQC for flight U2842. My name is Linda Brooks, and I can be reached at [redacted] in Austin, TX. Please credit my Visa card ending in [redacted].

Good morning, I am reaching out to easyJet via their Messenger option due to the challenge in connecting with their customer service. Despite numerous attempts to reach out, I have not received any response or assistance. The automated message on Messenger prompts me to continue tapping for help, but unfortunately, no progress has been made. I recently received an email notifying me that my flight, booked under the reference number [redacted] for Silvija Gajski and Mirjana Graovac, has been canceled. Given the circumstances, as they are under quarantine, alternative flights are not viable. While easyJet mentions the option of a refund through the Customer Service Centre on their website, I am unable to pursue this as no one is available to address my request. The flight in question is scheduled for [redacted] and the flight number is [redacted]. Should bank account details be required for processing the refund, please do let me know as the tickets were purchased under my name on behalf of the passengers. Thank you for your prompt attention to this matter. Warm regards, Sofija G.

Upon my return from Lanzarote on Thursday on a rescue flight, I have encountered an issue as my luggage has not been delivered. Despite being grateful for the rescue flight, I am frustrated by the misinformation regarding the whereabouts of my belongings. The uncertainty and lack of effort to return my luggage promptly have led me to express my disappointment with the handling of the situation. It is essential for me to have my luggage back, especially considering the decreasing number of flights out of Lanzarote. If my luggage remains unreturned after 26 days, I will have to proceed with a claim for its loss. I urge EasyJet to take immediate action and provide clarity on the situation to facilitate the return of my belongings without further delays.

After booking K1LJGC8, I realized I wanted to cancel my flight within the 24-hour window. Despite trying to cancel online, the option was unavailable. Contacting the Switzerland number failed due to overloaded lines. Additionally, I discovered that Israeli authorities only permit citizens and residence visa holders to enter, preventing my travel as a British citizen residing in Switzerland. Despite calling daily, I could not reach customer services to cancel my flight. I kindly ask for a refund as I faced difficulties getting assistance from EasyJet.

Booking Reference: K1J71QJ I experienced a cancellation for my Amsterdam flight on the 19th of March. I was offered the option to transfer to a flight on the Easyjet App for the 20th of March. However, I was denied boarding at the gate because I was told only Dutch residents/citizens were allowed entry into The Netherlands. This contradicts information on the British and Dutch Governments' websites stating that UK and EU citizens are permitted to travel to The Netherlands. Additionally, individuals with family in The Netherlands, like myself, are also allowed entry. My return flight to the UK on the 24th of March has also been cancelled. I am requesting a full refund for both flights and would like to lodge a formal complaint regarding the denied boarding on the 20th of March. I look forward to your response. Thank you, Garry Probert-Briggs.

Thank you for the advice provided. We attempted to change our outgoing flights from Gatwick to Faro for next February, the furthest date we could select, but unfortunately, no availability is showing for any date we try. The reference for the flight change is EJ2afi02x, and it appears that all seats are already booked. However, we were able to successfully change the return flight from Faro to Gatwick for a later date. Your guidance on this matter would be greatly appreciated. Thank you.

I am extremely frustrated with the lack of assistance from easyJet's customer service. Instead of resolving my concerns, I continuously receive irrelevant emails. Our request for a refund on our flight to the Isle of Man, as we are unable to visit due to travel restrictions and event cancellations, remains unanswered. I hope a representative sees this message and can promptly address the matter or process the refund. The situation is becoming so dire that I fear I may need to borrow money just to cover the cost of contacting them over the phone.

I would like to confirm the cancellation of booking K1CGH4H. I haven't been able to reach anyone by phone, and I am unable to reschedule my flight currently. Easyjet has verified the cancellation due to the coronavirus situation but there is uncertainty about rescheduling. I kindly request a full refund instead of rebooking to keep customers satisfied during this challenging time. Your understanding on this matter is greatly appreciated. Thank you, Ena.

Hello, I have flights booked for Spain on March 30th, returning on April 3rd. Due to cancellations, I received an email from you. I've tried calling customer service five times with no success - only reaching a machine. I attempted to rebook online, but it's only allowing me to change one flight at a time. This situation is not my fault, so I don't understand why I have to pay more for new flights. I would appreciate speaking to someone on the phone instead of being told repeatedly to call back. Can you please help resolve this issue? Thank you.

I need assistance with my EasyJet booking with reference EXWQT2G under the name GEBBIE. While in Hurghada on March 15th, I received a notification that my flight on March 25th was canceled. I tried to rebook through the mobile app, but no flights were available. EasyJet advised contacting Travel Republic, but after numerous unsuccessful attempts due to long wait times and no response, I was left stranded without a way to rebook or claim on my insurance. Frustrated, with no phone credit and facing lockdown in Egypt, I booked an alternative flight to Manchester via Frankfurt on March 20th. EasyJet and Travel Republic's lack of communication, especially in comparison to TUI, who were actively assisting their customers, was disappointing. Can EasyJet refund my canceled flight, or will they refer me back to Travel Republic? I hope for a resolution. Thank you, Maureen.

I am currently in Vilamoura, Portugal with my wife. Our original travel plans with EasyJet on May 6th have left us stranded due to flight cancellations amidst the Coronavirus situation. We urgently need to return to Glasgow to provide crucial support to our disabled daughter whose condition is deteriorating. Despite attempting to contact customer service via phone for 3 hours with no success, we are now reaching out by email for assistance. We initially had a flight booked for March 26th (Flight number [redacted]) but that was cancelled by EasyJet, and we were rebooked on the same flight for the 26th. However, we are worried that this flight may also be cancelled, leaving us stuck in Portugal. In light of our daughter's worsening situation, we are desperate for guidance on whether the flight is confirmed and what our options are if it gets cancelled again. If we do not receive a prompt resolution, we may have to consider driving back to Glasgow. Your immediate assistance in resolving this matter is greatly appreciated. Please contact me at [redacted]7 or via email at [redacted] My booking numbers are K1LMBBT and K1LFZF1.

Hello, I am reaching out about the cancellation of my flight by your company. I have been attempting to request a refund for flight number [redacted] (booking code K18QVDQ) since it was canceled. I've tried contacting you daily for hours both online and through the app without success. I am seeking a full refund for the canceled flight and its return leg, flight number [redacted]. Despite understanding the current situation, I have made over 20 calls in the last two weeks only to be informed of high call volumes and to try again later before the call is disconnected. The tickets are booked under the names of: - Mrs Maria Odeta Lopes de Andrade Franca - Mr Abel Nobrega de Franca I would appreciate any assistance you can provide. Thank you.

Flight Number: K1F79VN I booked a holiday for Malcolm Veale at the hotel that is now closed. Easyjet and Loveholidays have both confirmed the cancellation due to travel restrictions. This was meant to be a family celebration for my wife's 70th birthday, but with current circumstances, the holiday cannot proceed as planned. I've tried to contact Easyjet without success. I also paid extra for baggage and seat selection. Please advise on financial assistance.

Subject: Urgent Refund Request for Cancelled Flight to Bordeaux Hello, I am writing in regards to my cancelled flight to Bordeaux scheduled for tomorrow under reference EZ14SDQ. Despite my efforts to navigate the refund process online, I have been unsuccessful and am now seeking assistance through this platform. I have diligently attempted to reach out via phone within the advised 48-hour window, only to be met with continuous busy tones and unproductive instructions to call back later. This situation has left me quite anxious, as time is running out before my flight's original departure tomorrow. Moreover, I wish to inform you that the Tesco MasterCard initially used for payment has expired as of January [redacted]. Tesco has since issued a replacement card with a distinct number for refund purposes. Your prompt attention to this matter is crucial, and I eagerly await your swift response. Thank you for your assistance. Warm regards, E. Blackman

I have been experiencing difficulty in changing my Easyjet flight via the Manage my Booking section online. I am trying to take advantage of the offer to change my flight for free, as communicated in several emails due to Covid-19, valid until February [redacted]. However, I keep receiving an error message indicating no available seats for the changes. The deadline for the free change and discounted flights is coming to an end this month. Despite attempting to contact customer service at 8:00am when they open, I faced a long wait time and was eventually disconnected after being on hold for over an hour. Given that I am in lockdown for 12 weeks due to my vulnerable status, I fear losing my money if I cannot modify my flight.