Easyjet Customer Service Issues

Subject: Query Regarding Flight Date Change Dear EasyJet Team, I hope this message finds you well. I am reaching out to inquire about a quick change regarding my upcoming flight booking [redacted] for Mr. Simon Jones on 29/04/[redacted]. I am looking to move 2 adults and 1 golf bag to an earlier flight (Liv-Alc, 11/04/[redacted]) due to personal reasons. I usually contact EasyJet Flight Club for such adjustments, but given the challenges in contacting them amidst the current situation with the Coronavirus, I am turning to this platform for assistance. I am comfortable changing the 2 adult tickets online, but I am unsure about the process for transferring the golf bag. Could you kindly advise if there is an option to transfer the golf bag at the time of online check-in without incurring additional fees? Your prompt guidance on this matter would be greatly appreciated. Thank you for your understanding and support during these uncertain times. Warm regards, S. Jones

I am attempting to contact customer service to make changes to my holiday booking [redacted]. I need to move my reservation from 19 March to 16 October at Fariones Apartments in Lanzarote, departing from Luton airport. I am aware there may be a slight price increase along with an administrative fee. Given the current situation with the coronavirus, my family has concerns about traveling, particularly because my husband is a pensioner and we both have health concerns. I have tried calling customer service multiple times, experiencing long wait times and being disconnected. I am currently on hold again, but I am not optimistic about reaching a representative. Can you assist me with this modification? Thank you, D. Posselwhite.

EasyJet is offering free flight transfers due to the Coronavirus situation, but upon further calculation, it seems they are charging a fee for the change. For instance, the existing flight costs £73.65, and to change it, they are asking for an additional £15. However, booking a new flight with the same details costs only £74.95, an increase of just £1.30. This seems to be the case for all flight transfers. Unfortunately, their phone lines are not being answered, and the chat service is unavailable. Is this considered fraudulent behavior? Proposed new flight: Total cost: £74.95 Route: London Luton to Edinburgh Flight number: EZY11 Departure: 08:50 Mon 15th Jun Arrival: 10:15 The original flight was £73.65, including seats and a 23kg bag. EasyJet is asking for a total fare difference of £15.38 to transfer the flight. Furthermore, they originally offered a full refund for a flight to Italy canceled on 21 March, but I recently received an email stating they would only refund one-third of the payment, which doesn't seem right.

Dear Sirs, I am writing regarding our upcoming flights to Cyprus, but due to restrictions imposed by the Cyprus authorities on UK visitors and flight cancellations reported by The BBC this morning, our trip seems impossible. Our flight EZY8453 on 17-03-[redacted] and return Flight EXY [redacted] on 28-03-[redacted], with booking reference K1FNJQR, cannot proceed as planned. I am requesting information on how to proceed with getting a refund for this situation. My email address is [redacted]. Thank you for your quick response. Yours faithfully, Ian Hamilton

I'm seeking assistance with my upcoming travel plans. I frequently journey from Liverpool to the Isle of Man twice monthly to see my 89-year-old mother at the nursing home. Unfortunately, due to the current travel restrictions imposed by the Nursing Home, visitors from the UK are not permitted until further notification because of the Coronavirus situation. I have a flight scheduled for Sunday, March 28th with the booking reference K1K QRTP for a day return trip from Liverpool to Ronaldsway airport. The flight numbers are EZY [redacted] and EZY [redacted]. I am inquiring if it would be possible to receive a refund or a credit note for the value of the flight, given the uncertain circumstances preventing me from flying at this time. At the time of booking, I had no way of knowing this situation would arise. I am prepared to provide a letter from the Nursing Home if necessary to validate the situation. Thank you for your understanding. - Beverley Gilchrist

I returned from Prague on Friday, March 13th, amidst the state of emergency declared by Prague and the borders being closed. Originally, my flight was booked for March 14th, but due to uncertainty around travel bans, I had to pay £[redacted] to change my flight a day earlier after being on hold for 3 hours without any information. The next day, it was announced that easyJet waived flight change fees. If this information was communicated earlier, I could have saved money. One of my friends, dealing with a pre-existing medical condition, had no contact with easyJet but had to fly. Is there a way to request a refund for the payment we made to change flights, given the circumstances? No easyJet staff were present at Prague airport, and we feel let down. Better communication could have allowed us to make changes promptly. I have attempted to contact easyJet three times today, enduring 2-hour holds each time, only for the call to disconnect abruptly.

easyJet Booking Reference: K1HWH65 Hello, I am currently attempting to reach you via phone but have been waiting for 2 hours without success. I have a booking from London to Corfu on the 6th of April, returning from Corfu to London on the 19th of April. I made this reservation on the 22nd of February, which is beyond the 14-day cancellation policy. Given the coronavirus situation in Greece, with the potential closure of borders and schools, I am hesitant to take the risk. I am also concerned about traveling now and not being able to return to the UK, risking my job here. If a refund is not possible, could you please either provide me with a credit or exchange the ticket for a later date in the summer? I am looking to possibly travel in July without losing the money I have already paid. Here are my contact details: Phone: [redacted]1 Name: Eirini Michalopoulou Address: 54 Alexandra Road, N8 0PP, London Thank you, Eirini

easyJet Booking Reference: K1HWH65 Hello, I am currently trying to contact you after waiting for 2 hours. I have a booking from London to Corfu on April 6th, returning from Corfu to London on April 19th, which I made on February 22nd. Although I understand that the 14-day cancellation policy has passed, I am concerned about the coronavirus situation in Greece, with the potential closure of borders and schools. I fear I may not be able to return to the UK and could lose my job. Considering these circumstances, I am kindly requesting either a refund or to reschedule my travel for the summer in July. I would appreciate your understanding and assistance in this matter to avoid losing the money I have already paid. Thank you. Eirini

I have documentation supporting my request for a refund due to the impact of COVID-19. I feel it is important to emphasize that my health condition prohibits me from flying, especially to a country with a high infection rate. I possess a doctor's note outlining these concerns and urging against travel to safeguard my health and prevent potential spread of the virus. I am extremely disappointed with EasyJet's lack of consideration for their customers in this challenging time. It is imperative for the airline to prioritize health and safety over profit, respecting the rights of their clients. I eagerly await a prompt response from a responsible representative regarding my refund request.

Dear Customer Service, I am struggling to resolve my issue through multiple layers of your customer support system and feel dismissed. My concern is valid and urgent regarding my upcoming flight. I have essential medical documents explaining why I require a refund, citing the current COVID-19 situation. Germany ranks third globally in infections, and my flight is imminent. I implore you or a reliable representative to address this promptly. EasyJet's handling of customer care and the cavalier attitude towards virus prevention is disappointing. The company appears to prioritize profit over customer safety, violating our basic rights. My doctor has advised against flying due to my compromised immune system, putting me at high risk and potentially endangering others. Awaiting your prompt response and urging for action before I consider further steps.

I am having trouble accessing my account to make changes to my flights. The website is showing my email address as [redacted], which is the cvv number on my debit card. Each time I try to log in, it says my password is incorrect. This has been going on since January when I tried to modify a flight from the UK to Amsterdam. I incurred unexpected charges when I called from Thailand. I need to cancel two flights scheduled for April 2nd and 8th. How can I reset my email address and password on the system? If this issue persists, I will not be able to use EasyJet in the future. This seems to be a technical problem. Your assistance is greatly appreciated. Flight details: K1GRWX3 Email: [redacted] Resetting my password multiple times without success is frustrating.

We have a flight scheduled to depart Fuerteventura on the 22nd of March, but it has been canceled. Despite seeing rescue flights available on your website, we have been unable to book them. We have not received any notification via email or SMS. Our agent has also tried to assist us without success. As a 72-year-old male with health issues, including past battles with prostate cancer, lung cancer, bladder cancer, and lymphoma, I am concerned about returning home promptly. While I acknowledge the challenges of the current situation, clear communication on how to secure a new flight would be greatly appreciated. We booked through Broadway Travel and are facing difficulties reaching the airport due to the cost of multiple taxi trips. You can reach me at 07[redacted]09 or 07[redacted]31 via call, text, or email.

I recently received an email from easyJet confirming my refund for 2 flight tickets scheduled for June 22, [redacted]. However, instead of receiving a refund, the amount has been added to my account as a payment. I have attempted to contact them via phone but due to long waits and local call charges, I have not been able to get through. I plan to dispute the charge with my bank, but the process is slow as I need to gather evidence from the email and find a way to print and send it. I have also reached out to easyJet via email with no response so far. At 71 years old, facing potential self-isolation, and being unable to work as a bar person, it is crucial for me to have my finances in order. I urgently need the refund to be processed correctly and promptly.

Subject: Request for Refund due to COVID-19 Dear easyJet, I am writing regarding my upcoming flight with the booking reference K1582T8 on March 27, [redacted]. With the current travel restrictions due to COVID-19 and the French Government's recent announcement, it seems likely that my flight will be canceled. While I understand that easyJet flights are typically non-refundable, given the unprecedented circumstances leading to this cancellation, I kindly request a full refund of £[redacted].48 to the original payment card. Alternatively, I am willing to provide my bank details for the refund. I would appreciate prompt confirmation of this request. Thank you for your attention to this matter. Sincerely, Lisa G. [redacted]

My reference number is [redacted]. Unfortunately, I am unable to proceed with my online transaction as it begins with a 1. My remaining balance is due by 21/3 for my upcoming travel date of 20/5/[redacted]. I received an email confirming the details electronically. Name: Egerton Location: Lanzarote Email: [redacted] I am unsure whether I should make the payment considering the lockdown situation in Lanzarote. I am unable to process the payment online for managed bookings. Despite holding the line for hours, I was disconnected. I would appreciate your advice on this matter. Best regards, Valerie Egerton

My reference number is [redacted], and I am encountering an issue online because my reference number starts with a 1. My balance is due on 21/3 for my travel on 20/5/[redacted]. I received an email electronically. Name: Egerton Location: Lanzarote Email: [redacted] I am unsure if I should pay the balance since Lanzarote is on lockdown. How can I make the payment if I cannot reach anyone since managed bookings do not allow online payments? I have been on hold for over four hours and then got disconnected. Could you offer guidance on this matter or arrange for a telephone call? Thank you, Valerie Egerton

Our British Airways flight departing on Thursday 26th March from Barbados to London Gatwick has been rescheduled. Instead of leaving at 17.05 and arriving at 05.15 on Friday 27th March, it is now departing at 18.25 and arriving at 06.35. We have a connecting easyJet flight to Belfast International at 08.30 from Gatwick's North Terminal and are concerned about the short connection time. Our booking reference is K15JPBK. If we miss the 08.30 flight due to the schedule change, will we be able to switch to the 12.20 flight without incurring any fees at the check-in desk? My husband, registered blind, will need special assistance, which may help us get to the next flight on time. We are aware that circumstances are uncertain presently. I look forward to your response. Thank you, A. Jamison.

We were booked on the last flight out of Mahon Airport on March 17th. We had our boarding passes printed, seats allocated, and as of March 16th, the flight was still scheduled to arrive on time. The flight was destined for London Gatwick, flight number [redacted]. At the last minute, we were informed it was canceled and asked to book another flight. We rebooked for the next available flight on March 31st. We were not informed that our original flight would still operate under a different number, and we were disappointed by the lack of clarity. We feel it was unfair not to transfer us to the alternate flight, now full. We are currently stuck in Menorca due to a curfew and dealing with health issues after my wife's fall. We are frequent travelers with your company, and while we understand some circumstances are beyond your control, we were let down by this situation.

Hello, I am part of a group of 13 travelers scheduled to fly from Paris Orly to Bosnia on July 30, [redacted], with your airline. Our journey originates from St. Lucia in the Caribbean, and we planned to attend the annual Youth Festival, a religious event from August 1 to 8. Due to the current impact of COVID-19 and the travel restrictions along our route, we are concerned about the feasibility of our trip. We are inquiring about the possibility of rescheduling our bookings for the summer of [redacted]. Here are our booking reference numbers: • K1788DB • K1788PM • K184JGS • K184JMR • K1F2QVG • K1GXBX8 Thank you for your understanding and assistance.

I have a FlexiFare ticket for a Paris-Gatwick round trip on Friday, March 20th. Currently in Mexico, unable to travel due to the situation. The Manage Your Booking page still doesn't show the option to cancel or change my flight. Despite the Coronavirus outbreak, there seems to be no flexibility from the airline. Called their customer service and was cut off after a long wait. No response from email sent to '[redacted]' four days ago. Even mailed a letter to their head office. Hoping for a voucher to rebook at a safer time rather than a refund.