Easyjet Customer Service Issues

Easyjet informed me that flight changes are permitted at no additional charge due to coronavirus. Nevertheless, I am unable to access available flights without rebooking and paying double the price - this is frustrating! When I attempt to make changes, I am being told that flights are unavailable, despite the option being open for new bookings. My booking reference is K1CVPJR for the Bristol to Barcelona route. I am looking to reschedule my trip from June [redacted] to February [redacted]. I am disappointed with this experience and feel misled. I have been a loyal customer of Easyjet for a long time, but this issue might change that soon. - R.T.

Subject: Issue with EasyJet Flight Cancellation Refund Request Dear EasyJet, I am contacting you regarding my recent experience with the cancellation of my flight, which has occurred for the second time. When I visited the bookings page, I only found options for a full refund or rebooking. Unfortunately, the refund option was not available, and my attempts to reach customer service via phone and chat have been unsuccessful. I have followed the automated response mentioning EU261 form, but I encountered continuous errors while trying to proceed. I am uncertain if this form is the appropriate route for requesting a refund due to the cancellation by EasyJet. My name is Mrs. Emilia O., and I am seeking a full refund as my flight was canceled just two days before departure, with no alternative solutions provided at Stansted where all flights were canceled. I appreciate your prompt attention to this matter. Kind regards, Mrs. Emilia O.

I have a flight booked from Fuerteventura to Gatwick on April 2nd, with flight number U28536. I understand that due to the current situation, there are rescue flights available, but I am unable to access them as my original flight hasn't been cancelled yet. I've been trying to reach out for assistance but haven't received a response. My wife and I are concerned about running out of medication if we are stranded away from the UK, so we are eager to secure seats on the next available flight. Our booking number is K17QNLM.

I have a flight booked for 9/5/20, returning on 11/5/20. Due to the current C-19 situation, easyJet offered me the option to change the date of my flight and only pay the difference if the new flight is more expensive. I chose a new flight in October that is even cheaper than the original one. However, at the end of the flight change process, it shows a price difference of zero and I am being asked to pay the full price for the new booking. I believe I should be refunded some money as the new flight costs less than the original. Here are the details of my booking: Reference K19N2LM. The new flights I would like are: 22/10/20 at 06:20 from London Gatwick to Munich for £7, and the return flight on 24/10/20 at 21:55 from Munich to London Gatwick for £50. Kind regards, Iwona O.

I had a booking to return from Fuerteventura on March 24 after departing on March 10, [redacted]. The flight was canceled, and the alternative on March 31 was also canceled. Thus, we had to leave our accommodations and the island. I ended up booking a Eurowings flight to Munich for €[redacted].98 with a connecting Easyjet flight to London Gatwick for £99.62. Upon arriving in Munich, the Eurowings flight was also canceled by you after additional charges. We encountered issues with the German police due to no transit flight but eventually found a British Airways flight for €[redacted].12 on March 25. I now seek guidance on how to claim compensation for the expenses incurred due to these flight cancellations. Additionally, the British Airways flight arrived at London Heathrow, necessitating extra costs to reach Gatwick, and exceeding the time in the car park also incurred additional charges.

I booked flights that were canceled due to the Coronavirus. Our party includes high-risk individuals: myself, Linda M., a 66-year-old asthma sufferer recovering from pneumonia; my son Gregg M., who survived Sepsis last year; and my granddaughter, also an asthma sufferer. Due to our compromised immune systems, we can't accept the offer to change flights. Since the duration of the pandemic is uncertain and future travel might be avoided, I kindly request a full refund for our flights. We are loyal customers and often fly with your airline to Spain. The flight numbers are K1HNXHS on March 30, [redacted], costing £75.99 for Linda M., £[redacted].92 for Gregg M., and Lucy M. Please contact me at [redacted] Thank you.

I have a flight booked with easyJet for the 15th of April to Turkey. I requested easyJet to rebook my flight for a later date between October 28th and February 25th, [redacted], due to current travel restrictions. I received an email from Loveholidays notifying me that my upcoming flight might be canceled. I am hesitant to make another payment of £1,[redacted] on April 1st, especially after already paying £2,[redacted]. I encountered difficulties reaching easyJet's customer service and the representative seemed uninformed about the global situation. Loveholidays only offers live chat support, and the advisor could not provide detailed information. I am concerned about losing my money if I don't make the payment as required. I await confirmation of the flight cancellation from easyJet before proceeding with any further payments.

I have made several attempts to claim compensation for a canceled flight, providing all necessary details, but have been unsuccessful due to difficulties in locating my information. I traveled with my husband from Belfast to Fuerteventura on 11/03/[redacted] on flight EZY6733 with seats 7a and 7b, booking reference EWZ7PRT. Upon learning of the cancellation of our return flight to Belfast on 25/03/[redacted], we were rebooked on a rescue flight from Fuerteventura to Gatwick on 18/03/[redacted] on flight EZY9538 at 6:40 p.m. Despite the inconvenience of an overnight stay in London and having to arrange our onward journey independently, no accommodations or assistance were provided. I have repeatedly submitted this information to EasyJet but have not received the compensation I am entitled to. I am now filing a formal complaint to address this issue promptly.

Booking reference K1HCHVJ: I received an email from Easyjet on Friday, March 27th, stating that our return flight EZY [redacted] from Paphos to Manchester on 03/04/20 was canceled. They offered a rescue flight to Gatwick on Sunday, March 29th, which was not suitable. Therefore, on Saturday, March 28th, I changed the flight to May 2nd, the first available option, by paying £82. However, today Easyjet announced the grounding of their fleet and furloughing of staff for 2 months. I am frustrated that they allowed me to rebook for May knowing about the suspension. Please guide me on obtaining a refund for the original booking and flight change. Although we have accommodation, I am disappointed by EasyJet's actions and will consider claiming expenses. Your assistance is appreciated. Tim Isherwood

I am requesting a credit voucher for flights I have already booked and paid for with booking reference number EXT [redacted] X to Gran Canaria departing on 24/04/20 and returning on 05/05/20. Below is the email I attempted to send to Easyjet with no success: "Despite my numerous attempts to contact you in recent weeks, I have been unable to reach you. I reiterate my previous message that I am struggling to find a suitable time within the allocated period to change my flight dates. Could you please issue a credit voucher for me to utilize for a booking in April '21? As individuals in our mid-seventies, we are particularly vulnerable to the current Coronavirus situation and wish to avoid any unnecessary risks. Given the unforeseen and severe circumstances we are facing, I believe a credit voucher for the full value of my tickets would be a reasonable solution. Your prompt confirmation on this matter would be greatly appreciated. Sincerely, A. C. Phone: 01[redacted]96, [redacted]1 Due to our age and the given situation, we are unable to take advantage of the re-booking period that ends in February '21."

Hello, I have been trying to reach out to you multiple times via email and phone, but unfortunately, I have not received a response yet. I am reaching out regarding a voucher that was still valid when I first contacted you, and it remains valid even after your response. Here is the email you sent me on March 20, [redacted], from [redacted]: Dear Valued Customer, Thank you for contacting easyJet. I understand your query about extending a flight voucher. Please note that our flight vouchers are valid for 6 months from the date of issue, and unfortunately, we cannot renew or extend expired vouchers. I hope this information clarifies things. Thank you for choosing easyJet. Kind regards, Charna

I am reaching out to easyJet customer services regarding a refund for my cancelled flights from LGW to Alicante. My booking reference is K1BNJSM. I am not interested in an easyJet voucher or rescheduling my flight for a later date as I do not have any immediate travel plans. I am seeking a full refund. I have attempted to contact the customer care line, but the long wait times and automated messages have been frustrating as I am unable to speak with a representative. I have also visited the manage my booking page, where I could not find the option for a refund under the "Manage Disruption" button as mentioned on the site. The lack of clarity and difficulty navigating the website has been exasperating. I am eager to discuss my refund with a representative and can be reached at my mobile number 07[redacted]89 or via email at [redacted]

Hello, I have a booking with easyJet under reference K19WCJ2 for a flight from Marseilles to London on April 20, [redacted], for two passengers. This booking is part of a larger itinerary from Fez to London on the same day, with different airlines for each leg of the journey. Due to the time-sensitive nature of our travel plans for an event on April 21, flying from Marseilles to London specifically was essential. Given the uncertain end date of the COVID-19 outbreak, receiving a voucher for the flight is not a suitable option for us. Even if the voucher could be used for a future flight, it would still restrict us to an easyJet flight to make use of the funds already paid (€[redacted].58 / £[redacted].75), which is not feasible. Therefore, we kindly request a full cash refund instead of a voucher. Could you please advise on the process for organizing a cash refund in this situation?

I had a booking under K1F7GW2 from EDI to LGW to collect my 14-year-old grandson from boarding school. We were meant to return the same day under booking ref K1F7D98. Due to Storm Dennis, I received two emails on February 13 (reference [redacted]23 and [redacted]46) warning of possible cancellations and suggesting changes. Despite understanding the busy phone lines, I spent two hours trying to reach a customer service representative with no success. Because my grandson can't travel alone with Easyjet and his school break was looming, I had to modify the booking online, incurring a £[redacted] fee, as your agents couldn't assist me. Fortunately, I changed the booking as our LGW flight was canceled the next day, potentially leaving my grandson stranded. I seek guidance on obtaining a refund of the £[redacted] charge since you indicated free changes but due to the unavailability of customer service, I had to pay to modify the tickets online.

We have flights booked from Bristol to Alicante in April but would like to change them to Gran Canaria in January [redacted]. However, after discovering it would be more expensive to change the flights than to book new ones, we decided to keep the original booking and book separate flights for January. With Easyjet grounding all planes, we now need a refund for the Alicante flights. Despite not receiving any email confirmation from Easyjet, we believe we are eligible for a refund as they have cancelled all flights. It has been challenging to reach customer service for assistance, but we are persisting in trying to resolve this issue with Easyjet.

I recently checked my April [redacted] Easyjet flights for domestic travel within the UK on their website and discovered that they have been canceled due to the coronavirus. Surprisingly, I have not received any communication from Easyjet regarding this cancellation. I am seeking reimbursement for the ticket prices in accordance with the regulations. Whenever I attempt to contact them by phone, I receive a message stating they are busy and then the call gets disconnected. I would appreciate any advice on the best course of action to take.

Subject: EasyJet Flight Cancellation and Refund Request for Booking Ref EXX7PRK Dear Sir/Madam, I understand the challenges you may be facing during these uncertain times. I have always appreciated flying with EasyJet and have never encountered any issues in the past. However, I am currently struggling to obtain confirmation regarding the cancellation of flights [redacted] and [redacted] to Seville, Spain, scheduled for May 14th to May 17th. I kindly request that you confirm the cancellation of both flights and assure me of a full refund due to the circumstances. Given the current situation, I am unable to consider rebooking at this time and wish to proceed with a refund as allowed. I urge you to respond within the next 5 working days as the lack of information is concerning. If I do not receive a timely acknowledgment, I will have to seek assistance from my credit card company as a final option. I appreciate your prompt attention to this matter during these challenging times. Thank you, Tim Slaney

I reserved a flight with EasyJet last Monday evening for my daughter and myself from the UK to Switzerland. Shortly after booking, I attempted to cancel the flight to switch to another airline since EasyJet was canceling flights from the East Midlands. Unfortunately, I faced issues with their online form repeatedly crashing. To my dismay, my flight was canceled merely a couple of hours after booking without any prior notice. My attempts to contact EasyJet via phone were fruitless. Despite their knowledge of the impending cancellation, they still accepted payment. I am currently struggling to reach anyone for assistance, and my only recourse appears to be changing the flight to another day. Given the significant amount of money I have already spent and the multiple flight cancellations, I am seeking a refund. Any guidance on this matter would be greatly appreciated.

Subject: Urgent Assistance Needed with Flight Booking Booking Reference: EXVT79J Passenger: Mr J. Harris / Mrs C. Harris I am reaching out for urgent assistance regarding a booking issue with EasyJet. My original flight, EZY8745 on 29th March [redacted], was canceled, and I attempted to reschedule using the free change option due to flight disruption. However, I encountered a problem during the booking process. I tried to select return flights for the following dates: Outbound: Saturday, 5th September, EZY6129 from Bristol to Zante Inbound: Wednesday, 14th October, EZY6130 from Zante to Bristol Unfortunately, the booking completed itself incorrectly, resulting in a mix-up of flight dates. Despite my efforts on the app and website, I have been unable to rectify the error due to the date confusion. This situation has left me feeling extremely anxious, as I have been unsuccessful in reaching EasyJet's customer service for a refund on the original booking. Please assist me in correcting the flight dates as soon as possible. Both my wife and I, long-time EasyJet customers, are eager to rebook for the preferred dates. Your prompt attention to this matter would be greatly appreciated as we navigate this stressful situation. Thank you for your anticipated support in resolving this issue promptly.

I made a booking with EasyJet last Monday night, 23/3/20, for my daughter and myself from the UK to Switzerland. Shortly after booking, I attempted to cancel the flight due to EasyJet canceling earlier flights from the East Midlands. Unfortunately, I encountered issues with their online form, which kept crashing. I was shocked when my flight was canceled just hours after booking. Despite my multiple attempts, I couldn't reach EasyJet over the phone. It seems they knew about the cancellation but did not inform me beforehand, leading to an inconvenience. As changing the flight to another date is not ideal for me, I am seeking a full refund considering I've already faced cancellations with other flights. In a difficult time where I recently lost my father and am now the main caregiver for my mother, this situation has left me stranded with my daughter, lacking accommodation in the UK.