Easyjet Customer Service Issues

I fly from Belfast International to Newcastle every Sunday with a quick turnaround due to catching the last flight out of Newcastle. My issue is with EasyJet, as they often advertise a 14:20 flight from Belfast International that is frequently delayed for various reasons. This consistently late departure affects my ability to visit my sick teenage son in the hospital before rushing back to the airport. This creates a cascade effect as the delays continue, leading to more time spent waiting at the airport. While I typically do not complain, after over a year and a half of using EasyJet, the repetitive delays and excuses have become frustrating. I hope for improvements to be made, starting from the top. Despite these challenges, I generally enjoy flying with EasyJet. Thank you.

I have flights booked for October, split into two bookings due to the 28th of October flight not being available at the time of booking. Unfortunately, my husband is injured and unable to travel. I have informed Easyjet over the phone and submitted all necessary forms. Despite receiving a general reply mentioning a 28-day response time, I was told over the phone that we could get a voucher to rebook within 6 months, which was not mentioned in the email. After being advised that a second form for the return flight was unnecessary, I sent an email with the details, but received no response. Customer services claimed they did not receive the email, so I filled out another form. I have arthritis, making typing difficult, and I am eager to resolve this issue promptly. I also intended to book a flight for May to Crete. I am seeking assistance from someone at Easyjet who can provide guidance and quickly issue a voucher or communicate with me directly.

I recently came back from Palma, Majorca to Manchester. I have two complaints: 1) Initially, I was told there would be no additional carry-on bags allowed, but upon boarding, there was plenty of space in the overhead bins. 2) There was an announcement prohibiting passengers from consuming nuts due to one traveler having an allergy. This seems unreasonable for the rest of the passengers. I don't expect a reply, but I felt it necessary to mention that I will not be choosing easyJet for my future flights. It appears that there are some issues that need addressing.

Subject: EC261 Compensation Claim Update Dear Mehul, I am writing in regards to the EC261 compensation case with reference ID: [redacted]71. I want to clarify that on both claims, I claimed for Charles O'Donnell, for whom I paid for the flight. I believe I should be compensated for the loss of the flight and holiday. I have also included expenses for the hotel in a separate form. Thank you for your attention to this matter. Best regards, Aishling --- Dear Aishling, Regarding your EC261 compensation case with reference ID: [redacted]71 that was received on 15/09/19, I would like to update you on the status. Compensation for flight EJU4292 has been processed and an amount of GBP [redacted].00 has been paid to Miss Aishling Hegarty on 16/09/[redacted] under claim reference EX591M4-[redacted]-[redacted]. Unfortunately, we were unable to process your additional claim as you did not meet the required criteria under EC261/[redacted] regulation. Please review the guidelines for compensation eligibility provided on our website. We apologize for any inconvenience caused and hope to have the opportunity to serve you in the future. Warm regards, Mehul easyJet Customer Services.

My spouse and I had reservations on Easyjet flight EZY8365 leaving from Gatwick North at 12:25 on September 3rd. We paid extra to have our luggage checked in. Unfortunately, Easyjet did not handle our bags as promised, causing confusion and added expenses for us and many other passengers. During check-in, our bags weren't accepted by the self-service conveyor at Gatwick, and upon arrival in Bari, our luggage didn't arrive on the carousel. Everyone was left stranded without any information. After a long wait, we were advised to file a report at the Lost and Found office. The process was slow, and we missed out on our pre-booked car rental. The subsequent car rental cost us significantly more. Our bags were only returned on the 5th day of our 7-day trip, and Easyjet's compensation was insufficient. Our vacation was greatly affected, and we believe Easyjet should be held accountable for our troubles. We have lodged a claim (U2BAL/[redacted]) for the compensation provided but will seek further restitution through all available means.

I attempted to cancel two flight bookings for October 10th and return on October 28th, initially from Gatwick and returning to Luton. The reason for the cancellation is due to my husband's fall resulting in fractures in his sacrum and lower back, rendering him unable to walk and travel. I have provided EasyJet with a Doctor's letter and hospital reports as proof of his condition. Despite an initial indication from a customer service representative that a voucher would be issued, EasyJet declined, stating the situation is not considered life-threatening under their terms for claims. In a similar situation in [redacted], a letter resulted in a voucher being issued. I wonder if their criteria for claims have changed since then as my injury at the time was also not life-threatening. Your assistance in this matter is greatly appreciated, as we are loyal EasyJet customers and would like to rebook our flight soon.

I am writing to file a complaint against Easyjet. I have been a frequent customer in the past and have never had any issues, but my recent experience has left me extremely frustrated. I needed to change the names on flights booked for a family vacation, which was a costly process. It took multiple attempts to finally reach a representative to assist me. Upon receiving my phone bill, I discovered I was charged £64.88 for the calls made to Easyjet. I find this exorbitant and unacceptable. I am seeking resolution for these charges as the delays were caused by difficulties reaching customer service, despite the option to make changes online for free. I have evidence of these charges and hope for a prompt response to address this matter. Thank you. Sincerely, K. Culverwell

I made a booking for a flight from Isle of Man to Belfast on Monday, September 16th. I attempted to cancel the flight on Monday night due to worsening breathing issues and pain, opting to fly at a later date. Since I had lung surgery in March [redacted] and suffer from COPD, polymyalgia rheumatica, and osteoporosis, I needed to reschedule. Despite my efforts, I couldn't locate a cancel button on the "Manage My Booking" section. My reference number with EasyJet is EXS6BZZ, and the flight numbers are EZY176 and EZY175. I am aware that a refund might not be possible, so I would appreciate a voucher for a future date. Contacting EasyJet via email was unsuccessful as my emails wouldn't go through. The phone lines had long wait times, so I'm grateful for any assistance you can provide. Thank you.

Our EasyJet flight from Marseille to Bristol, EZY6108 at 5.10 pm on 27 July, was canceled after a significant delay without any assistance or alternative provided. We discovered there were no available EasyJet flights for the next 3 days, so we booked a BA flight to Heathrow instead, as Bristol options were unavailable. This change forced us to find accommodation for the night and adjust our plans in England. This entire experience was incredibly frustrating, especially since I require special assistance due to my disability. I am seeking reimbursement promptly from EasyJet. My daughter, V. Mills, has been in lengthy email exchanges with the airline but has made no progress. This unexpected cancellation resulted in an extra cost of £[redacted].10, which my insurance deems as the airline's responsibility. The affected passengers are myself, E. A. Vetch, along with V. Mills, L. Leese, and L. Leese. The relevant references are Booking Ref. EVZFPCH, Case Ref ID: [redacted]21, and Claim Ref. EC261.

I.D. [redacted]60 Reference: [redacted]79 I am dissatisfied with your decision regarding my claim for a delayed flight. The missed connections resulted in extra expenses for one night's hotel stay and repurchasing train tickets to get home. It was necessary for us to take those actions due to the urgency of returning home. As per your policy, a flight delayed over 3 hours entitles us to compensation. We only request reimbursement for the additional expenses incurred to reach our destination, considering there were no available trains to the South West requiring a hotel stay. Kindly review your decision as we are distressed about the financial impact, including additional meal costs. These unplanned costs solely arose due to the flight delay. I anticipate a prompt response to address this matter.

I made flight arrangements from Basel to Berlin through eDreams. The initial booking with reference number [redacted] was canceled without confirmation, but easyJet charged my credit card for this booking. After a subsequent unauthorized charge by easyJet for CHF [redacted].64, I rebooked successfully with eDreams for flights EXQRSPX and EXQRRMQ. The situation arose as eDreams cancelled the initial booking without notice, causing the double charge. eDreams directed me to resolve the issue with easyJet, while easyJet insists on dealing with the agent. I filed a claim with easyJet on 24/09/19, but have not received a satisfactory response from eDreams customer service. I seek guidance on resolving this matter and obtaining refunds for the unauthorized charges. Thank you for your assistance. Regards, Rolando Satzke

Hello, I need to change the date of my flight with the following number: EXSMDG8 and also correct the last name of one person due to a mistake. Unfortunately, we are facing difficulties while trying to make these modifications. The system provided the following error message: "An error occurred on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error." Thank you for your assistance in resolving this issue.

My name is Connor Chavarria, and I departed from Munich Airport yesterday, October 1, on flight EZY8982 at 9:40 am bound for London Gatwick. Unfortunately, the flight was delayed by 1 hour, causing me to miss my Norwegian Air flight to San Francisco. Despite having over an hour before the departure time, I was unable to board due to London Gatwick's check-in policy. As a result of EasyJet's delay, I had to purchase a new ticket for $[redacted] USD, and I am seeking compensation for this inconvenience.

Hello, I am requesting a refund for my flights that I was unable to board due to not being informed that I couldn't travel to the UK with my Albanian passport. My passport was in good standing and not expired, and I had proper documentation to travel. Unfortunately, I was not informed about the restriction until I tried to check in with EasyJet. The website did not provide any information about this issue at the time of booking. When I inquired with airport staff, they mentioned that I should be entitled to a refund because EasyJet allowed me to book the flight without notifying me. As a result, I missed my connecting flight with EasyJet and subsequently missed my connection with Norwegian back to the United States. The total amount I am seeking a refund for is $[redacted].63. Please feel free to reach out if you need further information. I look forward to your response. Thank you, Ivana Biu

Hi, Could you please forward this email to someone who reviews different flight routes? I suggest considering flights to Kavala, Greece in the future. Thomas Cook previously operated there with consistently full flights. It offers convenient access to Thassos and other locations in Greece. Thassos is renowned for being one of the most popular islands in Greece. Currently, only TUI services the route, along with easyJet's Greek connections. Your airline utilized Kavala during the closure of the Thessaloniki runway, which was well-received by passengers. I hope this information reaches the appropriate department.

I want to express my gratitude to Easyjet for their exceptional customer service today. My friend was on the 9.10 flight from Alicante to Geneva and left her walking jacket on the plane. Upon her arrival, she was worried because she needed it for her mountain holiday. At customer services, we were assisted by Cyril, a friendly and helpful young man. Thanks to him, we were able to retrieve the jacket within an hour. We are very appreciative of Easyjet's service, especially Cyril for going above and beyond to assist us.

I would like to report an issue that occurred during my EasyJet flight trip. On February 24, [redacted], my spouse and I made reservations for round-trip EasyJet flights from Gatwick to Edinburgh (EZY803) on August 21 and from Edinburgh to Gatwick (EZY812) on September 1. We additionally booked EasyJet flight EZY8423 departing Gatwick at 5:50 am to Palermo on September 2. Upon arriving at Edinburgh airport after a long day from Aberdeen, we discovered that our flight had been cancelled. Despite waiting in line for 1 and a half hours, the EasyJet agent informed us that there were no alternative flights available. We were offered a rebooking for a flight to Gatwick on September 3, which was not suitable for us as we needed to catch a connecting flight to Palermo. Unfortunately, the agent could not provide any alternative solutions, leaving us stranded. Though the reason for the cancellation was mentioned as traffic control, there were no provisions made for us, such as meal vouchers or accommodation. Ultimately, we managed to arrange a last-minute drive to Gatwick with the help of kind strangers and made it just in time for our flight. Could you please clarify if we are eligible for compensation under EC [redacted]/[redacted] for the disruption we faced during our journey? Any guidance on this matter would be appreciated.

I have recently booked flight tickets for travel from London to Delhi. The journey from LGW (London) to FCO (Rome) was booked on Easyjet Airlines with the PNR U2-EXV9BBB for travel on 03rd Nov [redacted]. The next leg from FCO (Rome) to DEL (Delhi) is on Alitalia Airlines on the same date within a few hours. I am unsure if I need a transit visa for Rome. Please advise me at your earliest convenience so that I can make the necessary arrangements. Thank you.

Reference ID: [redacted]34 I am extremely dissatisfied with the denial of our compensation claim under EC261 regulations. On the day of our flight, we arrived at the airport well in advance, only to face incredibly long queues at both check-in and security due to the lack of staff and open desks. The situation worsened at security, causing significant delays without any clear explanation. Upon realizing our flight had closed, we were left stranded with no information or assistance until finally redirected after much waiting. Despite witnessing the chaos, the airline seems unresponsive to our ordeal. This experience, leading to missed flights, additional expenses, and personal disruptions, was undoubtedly not of our making. Having been loyal customers, this level of disorganization is unprecedented. Reimbursement for the additional costs incurred and the distress caused seems fair and necessary considering the circumstances.

Booking Reference: EXKQSTL I have booked a flight from London Luton to Isle of Man for next Wednesday, 16th Oct. I have checked in and opted for speedy boarding, which I believe includes 1 x 15kg case and a handbag. I am confused as the booking details show 1 x 15kg for both of us and 3 handbags. Additionally, I need to add a 23kg case for one of my daughters. She recalls us booking this in August along with the flights. Can you please confirm if each of us indeed has 1 x 15kg allowance along with a handbag under the speedy boarding option? Also, I am unsure if I booked the extra case in August. If not, can I still add it now even though I have already checked in? Thank you.