Easyjet Customer Service Issues

I encountered an issue when booking a flight with Easyjet. Initially, there was a payment problem that redirected me to rebook. Fortunately, the second booking went through successfully and has been confirmed. I have received confirmation for both bookings but only require one flight. I would like to keep the Liverpool to Alicante flight on Saturday, March 28, [redacted] (flight EZY7123, booking code EXX8ZXC) and cancel the Sunday, March 29, [redacted], flight (EZY7121, booking code EXX922G). Additionally, I unintentionally booked return flights twice and would like to keep only one booking for the Alicante to Liverpool flight (EZY7122). Any assistance you can provide would be greatly appreciated. Thank you, Les C.

I purchased bistro vouchers for my upcoming flight from Gatwick to Copenhagen tomorrow, but I have not received them yet. I attempted to contact customer service at [redacted]1, selecting option 5. However, they were unable to assist me and kept me on hold for an extended period while searching for another number to call. Frustrated, I eventually hung up. The savings I hoped to enjoy with the vouchers have been spent on phone calls instead. If possible, I would appreciate guidance on how to receive the vouchers promptly or have them sent to me via email.

I am disappointed with the experience on FlightEZY1984 that was canceled due to a technical problem. The overnight accommodation provided was not satisfactory as we were split up from our party and the promised food was not available. The communication from EasyJet was poor, leaving us feeling neglected after waiting for more than 2 hours. The replacement coach eventually arrived and took us to a small hotel, Hotel Helada, where there was no evening meal as promised. We had to spend 45 Euros on a meal and 17 Euros on refreshments at TIVAT Airport. I am seeking compensation for these expenses, as well as the time wasted during this ordeal. Despite EasyJet's efforts to resolve the situation, the incident has left a negative impact on what was supposed to be a good holiday. Please address my concerns and reimburse me for the additional costs incurred. Thank you, Les Bond.

Hello, I emailed you on the 2nd of September to report a concerning incident where our belongings were damaged on a recent Easyjet flight from Bordeaux to London Gatwick (Flight number: [redacted]). Upon landing, we discovered our 2 car seats and pushchair were soiled and damaged with a grease-like substance. The red car seat was greasy on the headrest and armrest, rendering it unusable. The pink car seat was broken in the middle, causing it to lie flat when not supported. The pushchair had multiple issues - a broken wheel, missing tire pieces, a broken handlebar, torn canopy, and more grease stains. Due to time constraints after landing, I couldn't address this at the airport. We are frequent Easyjet flyers and have never faced such issues before. These damages were highly inconvenient for us and our children after a tiring journey. I also followed up on the status of this claim via email on the 10th of October. Could you provide an update on the progress of resolving this matter? Thank you for your attention, Viktoria Kiss

I am seeking reimbursement for expenses due to the cancellation of flight EZY6042 from Mallorca on 13/9/19. I have received refunds from EasyJet for hotel and taxi expenses but my claim for car hire is being denied. Despite submitting a valid invoice with all the necessary details through the Welfare portal, I am stuck in a loop with Customer Services receiving repetitive messages. Despite multiple inquiries for clarification on the issue, the automated response keeps stating that the Enterprise Car Hire Invoice is being rejected without specifying the reason. Initially, the rejection was due to it being a Rental Agreement document instead of an Invoice, which has been corrected in the resubmission, but the response remains the same. I would appreciate some clarity on this matter! Best regards, M.B.

On September 23, [redacted], at 8.36am, I tried to book a last-minute flight to Ibiza after Thomas Cook canceled my flights. I attempted to book through kiwi.com for a flight on September 25 at 7am from Newcastle to Belfast and then Belfast to Ibiza. Unfortunately, I only received confirmation from Kiwi.com at 2.35am on September 25, just 5 hours before the flight. Thinking the first booking failed, I made a second booking directly with EasyJet. This time, I added extra baggage. At the Newcastle airport check-in desk, an employee confirmed both bookings for myself (Lead passenger Louise Denley) and four others: Bethan Denley, Joanne Denley, Charlotte Mountain, and Jade Foggon. I have requested a refund of £[redacted] from Kiwi.com due to the double booking caused by the delayed confirmation. Despite confirmation from the EasyJet employee at the airport, Kiwi.com claims they can't assist as EasyJet can't find the duplicate booking. This situation is causing me significant stress and confusion, as I've already faced financial strain rebooking due to Thomas Cook's collapse - a total loss of £2,[redacted]. Any help to resolve this matter and avoid being charged for a duplicate booking would be appreciated. If EasyJet can refund the £[redacted] for the duplicate booking or provide references for the bookings, I would be grateful. Thank you. Louise Denley

My wife and I had a package holiday booked to Lanzarote with Thomas Cook. In August, Thomas Cook informed us that our flight would be changed to Easyjet. We agreed to the change and requested seats on the flight. Thomas Cook couldn't book the seats and advised us to contact Easyjet directly. We purchased extra legroom seats for both flights from Easyjet. We are now seeking a refund from Thomas Cook for the seats we bought from Easyjet since the holiday was canceled due to Thomas Cook's collapse. Can we receive a refund from Easyjet in this situation? Bryan & Margaret R., Portstewart, N. Ireland.

Hello, my name is Keith Bowden. I returned from Larnaca on Tuesday, September 17th on EZY156. Upon arrival at Liverpool on September 18th, I noticed that the speed button on my electric chair's control panel was damaged after being transported in the hold. I reported this to Swissair, who contacted EasyJet to document the damage with photos. I have reached out to Monarch Mobility for a repair estimate, but I am still awaiting their response as the necessary part needs to be sourced from China, delaying the cost estimate. I have contacted customer services previously regarding this matter and would appreciate an update on the progress. Thank you, Keith Bowden

I have attempted to book flights to Liverpool from Belfast multiple times today, but keep getting kicked out of your app. Each time I try to rebook, the prices have increased. As a frequent flyer with your airline, I am disappointed by this experience. It seems like a tactic to extract more money from customers. I believe I should be charged the original prices displayed in your app, considering this issue stems from your app's functionality. I urgently need to book for 7 people and this situation has caused me significant stress. Having to repeatedly ask for more money from the group is both embarrassing and inconvenient. If this matter is not resolved promptly, I will post a formal complaint and negative review on your social media page. I hope this can be addressed promptly. Thank you, Kelly Mcphillips.

We arrived slightly late for check-in and found others in the same situation. Despite being instructed to take our suitcase to the gate, we inadvertently overlooked security regulations about liquids. This led to a delay as we had to remove items from our bags and discard them, including recently purchased gin bottles. After going through the process again, we rushed to the gate only to discover it had closed. We were unable to change our flight due to the perceived lateness of our arrival. Consequently, we had to book a new flight with Jet2.com at an additional cost of [redacted] euros, feeling disappointed by the turn of events and believing that the check-in staff could have forewarned us about the screening process for our suitcase.

My friend and I had a disappointing experience at Belfast International Airport on the 17th of October. We were in line since 7 am for our flight to Liverpool, but no staff were present at the checkout. Even though they announced flights for Bristol and Manchester, they did not call our flight. When we finally reached the desk, we were told it was too late for us to check-in. I had paid a significant amount for this surprise trip, but it turned into a disaster. The customer service team asked for an additional £99 each for a new flight at 3 o'clock, which I couldn't afford after already spending nearly £[redacted]. We had to take a taxi and a ferry costing us an extra £80 and an 8-hour journey to reach Liverpool. This lack of support from EasyJet staff ruined our holiday. I urge EasyJet to refund our money for the flight due to the unfair treatment we received at the airport. If this issue is not resolved, I will escalate it further.

During our recent EasyJet holiday in Barcelona from October 15th to 18th, we encountered issues with the airport transfers we had paid for. Despite being told there would be transport upon arrival, we had to resort to using a taxi. Additionally, the return transfer time suggested was not suitable as it would have left us waiting at the airport for hours. Due to these inconveniences, we had to spend extra money on taxis, even though we had already paid for transfers. We kindly request a refund for the transfer costs or reimbursement for the taxi expenses incurred. After sharing our concerns with From2 in Barcelona, we were advised to reach out to EasyJet for resolution. Our booking number is H[redacted]8, and the Transfer reference is [redacted]0. Your prompt attention to this matter would be greatly appreciated. Thank you. - Clive Press

Dear EasyJet Customer Service, I would like to share my recent experience with flight EZY9906 on Wednesday, 9th October [redacted]. My wife and I, Mr. and Mrs. Khalilian, encountered an unexpected situation where our flight was diverted from Gibraltar to Malaga. Unfortunately, this information was not communicated to us through the EasyJet app, which caused us unnecessary stress, additional expenses, and ultimately led to missing our car hire deadline. Had we been notified of the diversion promptly, we could have avoided the confusion and costs incurred in traveling to Malaga unnecessarily. This lack of communication resulted in us missing our car hire slot and having to book a last-minute hotel in London Gatwick. I kindly request EasyJet to consider updating the app to provide real-time notifications of any flight diversions or delays to prevent such incidents from happening in the future. I believe enhancing this feature would greatly benefit all passengers and prevent similar inconveniences. I hope to receive a response from the customer service team and believe that addressing this issue will help improve the overall travel experience with EasyJet. Sincerely, Mr. and Mrs. R Khalilian

Hello, I am a UK passport holder and a permanent resident of Spain. My wife and our 17-year-old daughter are Ukrainian passport holders but also residents of Spain. On their resident cards, they have my identity number for Spain to prove our association. Earlier this year, we faced a delay at Palma de Mallorca airport by Easyjet staff who claimed my family was not eligible to fly to the UK. After much time wasted, your staff contacted the British Consulate in Palma, who confirmed that they were allowed to travel with me to the UK. Even after this confirmation, your staff insisted that I needed to have my wife and daughter added to my passport as "family members," which is incorrect according to the British Consulate. We encountered no issues at UK immigration. We plan to book flights to visit my family in November but hope to avoid the stress, confusion, and incorrect advice from Easyjet staff at Palma de Mallorca airport. Kindly advise on how to prevent a repeat of these issues. Please respond promptly as we intend to book our flights. Regards, M. Whyte

Hello, I recently set up an account and purchased tickets; however, I made a typographical error in my email address. As a result, I did not receive a confirmation email or invoice for reimbursement by my company. I have attempted to correct my email address, but have been unsuccessful so far. Any assistance in resolving this issue would be greatly appreciated. Thank you. Additional information: Customer: Christian P. Booking Number: EXZMPS5 Incorrect Email: [redacted]

We have an upcoming girls' trip to Athens in less than 2 weeks, departing from Edmonton, Alberta, Canada. We've booked Easyjet flights from LGW to ATH for November 9th. Unfortunately, we received distressing news that a family member has been given a limited time to live. Our canceled Westjet flight reservation numbers are EXP47DN and EXP47G5. We are uncertain about what steps to take and would like information on your bereavement policy. One of us, Christina, works as a special needs teacher, and our only option is to reschedule our trip for November [redacted]. Given the circumstances, we kindly request consideration for waiving the change fee and allowing us to rebook next year when the flights become available. Despite living in Canada, we are devoted Easyjet customers and hope for understanding and assistance during this difficult time. Sincerely, Tammy and Christina.

I did not receive an itinerary or confirmation email for my flight purchase, so I lack the necessary information to board my flight. Despite speaking with two customer service agents, my issue remains unresolved. I urgently need this flight information as my departure is in 10 days. Passenger Information: Name: Parker Bradley DOB: 17/02/99 Email: [redacted] Purchaser Information: Name: Kiara Page Phone: [redacted] Flight Details: Route: London Gatwick to Glasgow Airport Date: 08/11 Departure Time: 9:05 AM I have been disappointed with the customer service provided so far and am reconsidering using this airline for future trips. Please send my flight information to my email promptly. Thank you, Parker Bradley

I recently completed a survey where I detailed an issue I encountered during my flight. I was advised to place my hand luggage in the hold due to full overhead lockers. Upon arriving at my destination and unpacking at the hotel, I discovered that a bottle of perfume, "Olympea by Paco Rabanne," purchased at duty-free before my flight, was missing. This perfume was a special gift for my daughter. I still have the receipt for both purchases, and only the perfume was taken. I am saddened by the lack of communication from the airline after I reported the incident. I kindly request the company to review CCTV footage from Belfast airport and the Portugal airport to investigate the situation involving my missing item. Flight details: EXDDLN3 on 04/10/19. Delores Q. from Belfast can be reached at [redacted]

Hello, I'm Martha Estrin with reservation number N64UWI. Our flight from Rotterdam to Bordeaux on HV [redacted] scheduled for 11/1 may need to be changed due to a natural disaster. Currently in Amsterdam, we are part of a home exchange with guests from Bordeaux who are affected by the situation. The ongoing fire in Sonoma County has caused evacuations and power outages, making it uncertain for our guests to move in as planned on 11/1. We are considering staying in Amsterdam until the situation improves for them to travel. We would like to inquire if there is a possibility to change our reservation to a later date. Thank you for your understanding.

I am attempting to book flights for a group of hikers traveling to Italy in September [redacted]. We are based in Yorkshire and are interested in flying from Manchester to Genoa on Thursday, September 10th, returning on Tuesday, September 15th, [redacted]. I have been searching for flight information for the past week without success. I called twice but gave up after waiting for an hour on hold each time. Additionally, I emailed the group booking address but have not received a response in a week. Could you please provide details about flights from Manchester to Genoa, including times, prices, and booking instructions? Thank you, M. Colley