Easyjet Customer Service Issues

I fly with easyJet often for work, usually taking 2 flights a week. I booked a trip from Belfast to Amsterdam on November 29th, returning on December 2nd for £[redacted].98. Surprisingly, my friend recently booked the same flight for £[redacted].00. I'm puzzled by this price difference just one month before the flight. I would appreciate any insights you have on the matter. Thank you. - Michael

We paid for an express transfer from Tenerife South to Puerto de la Cruz to save time on travel. Unfortunately, upon arrival, we were disappointed to find that the transfer took nearly 3 hours, not as quick as we hoped. The return journey from the hotel back to the airport was also not as efficient, taking 1 hour and 15 minutes. After a long day of travel from 4 am to 2 pm, we were exhausted. We would appreciate compensation for the lack of the promised express transfer service.

Hello, Today, I flew from Gran Canaria to London Gatwick. I paid for an additional bag, assuming it exceeded the weight limit. Upon arrival at Gran Canaria Airport, I learned that all my bags could have been checked for free. I mentioned to the attendant that I had already paid for one bag; after weighing it at 10kg, she suggested I contact you via email to request a refund for the paid bag. Thank you as a valued customer.

Subject: Unauthorized Credit Card Charge for Flight Booking Hello, I have noticed that my credit card was charged for a flight booking along with an additional foreign transaction fee on 10/15 and 10/16/19. However, I did not complete the transaction successfully as there was an issue with entering my information, and I did not receive a confirmation email. I remember having to reset my password during the booking process, but I had to abort the transaction due to time constraints. I am requesting an immediate refund for the unauthorized charge. Should you require further information, please don't hesitate to contact me at +[redacted]5 or via email. Thank you.

My family of five, including three young children, opted for 'hands-free' baggage on our recent Belfast to Newcastle flight for convenience. Despite paying for the service, we did not receive the promised tote bag. Staff directed us to the excess weight desk, where our bags were searched manually in public, which was embarrassing. They asked my husband to retrieve our boarding passes unnecessarily. The overall service at Belfast airport was disappointing compared to Newcastle. I'd like to file this complaint and suggest changes: 1. Backpacks and holdalls should not automatically be sent to the excess weight desk and inspected publicly based solely on their style. 2. I request the tote bag that was meant to be included in the hands-free baggage service we purchased for our five bags.

Hello, I made flight bookings for my wife, Elizabeth McCreadie, and myself, James Millar, for the 29th of May [redacted]. Unfortunately, we had to reschedule due to a family tragedy. EasyJet Customer Service kindly offered a voucher for the original tickets. When rebooking yesterday, I forgot about the voucher and ended up only booking a one-way trip. I realized I needed the voucher code, but I can't find the initial email or voucher number as I might have deleted them accidentally during a stressful period. The customer service representative mentioned I need them for reference. I have logged into my account and tried to find the booking history without success. Our original flight was from Edinburgh to Paphos. I am reaching out for assistance in recovering the voucher. Best regards, Jim Millar

I am pleased that I have purchased the hands-free baggage drop service as recommended by EasyJet to facilitate bringing my fishing gear. By using this service, I can have my small cabin luggage directly placed in the hold, enabling me to also carry my rod, reel, and tackle box without any issues. Despite EasyJet not specifying rules for transporting fishing gear on the return journey, I discovered that airport security permits a fishing rod in the cabin bag. However, there is no clear information regarding the reel and tackle box. To avoid any complications, I am planning to remove the fishing line from the reel. Although I have not found details about the return baggage drop process, I am hopeful that it will go smoothly.

Hello, I would like to share an experience my two clients had while traveling from Belfast International to Liverpool for a conference on November 4th, [redacted]. Their flight ended up being delayed for more than 2 hours. Upon reaching the gate, they were informed that the flight had departed 15 minutes prior. An Easyjet staff member explained that due to the delay, the display screen was momentarily inaccurate, and the gate was closed swiftly. Surprisingly, neither of my clients' names was announced on the airport's tannoy system. Given the importance of the conference, my clients had to pay £99 each to secure seats on the next available flight. It would be appreciated if you could guide me on the options available for reimbursement. Both clients seek compensation for this situation that was beyond their control, and it affected not just them but others as well. Thank you, Andrew

Hi there, I reserved a seat on flight EZY [redacted] from Manchester to Alicante for October 20, [redacted], departing at 19:20 and arriving at 23:10. I initially contacted your office because I hadn't received an email confirmation. The representative mentioned it might take up to 24 hours. It's now Saturday, and I still haven't received the confirmation email. My email address is [redacted] I did mention to the representative that I may have mistakenly added an extra letter at the end of my email address. Could you please correct this error and resend the confirmation email? Thank you for your assistance. Best regards, Jenny (Jennifer) R.

We were traveling with flights booked for four people. As a couple, we checked in separately. Our suitcase weighed 26kg, but no mention was made of this by the check-in person, and our bag went through on the conveyor belt as it was. However, when our friends checked in, they were informed about an excess baggage fee for my bag. By then, our bag had already gone ahead on the conveyor belt, and we were told it was too late to make any changes. If we had been informed earlier, I could have removed some items as I had packed a bag near the top, and we could have used them as hand luggage since we didn't have any. Also, before check-in, I weighed the case nearby, and it showed 22kg. It's frustrating that we couldn't adjust the weight, and we had to pay £45.00. I believe that Easyjet should consider offering some form of compensation. -AT/HK Baggage Fee Reference: XS100-P[redacted] Confirmation Number: EXJ8GZD

I am planning to visit my family in Switzerland while they ski there. I am quite mobile, but I use a ski stick for extra support when walking on icy surfaces. The stick comes in two halves, with rubber covering the spike. As I will be 88 years old at the time and want to prevent any falls, I would like to bring the two halves on the aircraft with me. The longer section is 66 cm in size. These stick halves are not dangerous, and I hope they can be allowed as carry-on items. I can provide a photo if needed.

I booked a flight from Miami using Worldwide Easy Jet but mistakenly entered the wrong dates. I canceled the first flight with Norwegian Airlines to London and tried to rebook, but my card was not accepted. I managed to pay with another card for the rebooking with Easy Jet from London to Glasgow. I am wondering if I will get a refund from Norwegian Airlines for the first payment as I canceled within the 4-hour time limit, but I haven't received any email confirmation. Easy Jet sent two emails regarding the changes, including a charge for the modification. I am concerned if I am being charged twice for this. Additionally, I originally paid for easy luggage transfer with the first booking. Do I still have this service, and if not, am I eligible for a refund since it's within 24 hours of the change? My booking references are: Miami to London D17044 on Wednesday, November 20th and London to Glasgow 801URYLT. Could you please clarify the charges for the entire journey from Miami to Glasgow?

Hello, I need assistance with a luggage issue. During my flight EZY2409 on October 14th, the wheels on my suitcase were damaged. I initially contacted [redacted] on the same day and sent a follow-up email on the 18th. I did receive an automated response. Upon my return, I visited the baggage office at Malaga airport, but they were unable to assist as it had been over 7 days. I sent another email on the 24th with photos attached, and received another automated reply directing me to www.damagedluggage.com. Since I didn't receive a form from the airport, I couldn't progress further. Could you please confirm that my emails were received? I understand there might be delays, but it has been over a month since my initial contact with [redacted] Thank you for your assistance. - Michael J.

I recently booked a return flight with Easyjet online. As I proceeded with the booking, the departure and return dates displayed matched what I selected from my diary. However, upon printing my boarding passes, I noticed that the return date was incorrect, showing a date one month ahead. Although I should have double-checked, I believe the website may have changed the date during the booking process without my awareness. I was able to change the date for a fee of £75, but I am concerned about why this date discrepancy occurred. The booking reference is EZ5JKGT. I would like to understand why this happened, as it has caused inconvenience and additional costs. Thank you for addressing this issue as I have heard others experiencing similar situations.

My stepson, 24, and his half-brother, 12, are traveling with me on a booking I arranged for them departing from Barcelona to Malpensa on December 19th and returning on January 8th. The reference number for the booking is EXZHTRV. Due to my separation from my wife, my 12-year-old son, J.K.B., has a new passport with the name J.K.T.K. B. I booked the ticket using his Australian passport under the name J.K. Blakey. Can he still travel under the name J.K. Blakey even though his Dutch passport now shows J.K.T.K. B.?

Hello, I encountered a problem with my booking today for a return flight from Venice Marco Polo to Majorca (Palma) for three passengers from 01.07.[redacted] to 11.07.[redacted]. During the booking process, I was charged €[redacted].46, but encountered a system error at the end (issue with seating; please verify). Unfortunately, I did not receive an email confirmation or an approved booking for the flight. I have not received a refund yet, and I am seeking assistance with this matter to get my money back. I rebooked the flight 10 minutes later, and the cost was €12 higher at €[redacted].36 (booking reference: EZ692XR), flight numbers EJU3345 and EJU3346. It's a small difference but worth mentioning. Please assist me with this issue. Thank you, Mr. Uroš F.

Hello, we reserved a flight from Gatwick to Venice for Saturday, the 28th of September through Opodo. Unfortunately, we had to cancel our flight and opted to receive a refund through our Opodo insurance. The refund amount is £[redacted].31. Despite receiving an email from Opodo on the 23rd of October stating that the refund was "processed" and that EasyJet would handle it, we have not yet received the refund. I am Mr. C Read, with reservation reference EXPMFLD, flight U2 [redacted], and insurance policy number [redacted]. Could you please provide information on whether EasyJet has been contacted by Opodo regarding this refund? Your assistance is greatly appreciated. Thank you, C Read - [redacted]

Hello! I wanted to share my recent experience on my EasyJet flight from Malaga (AGP) to Berlin (SXF) on November 24th with flight number EJU4522, which left me feeling frustrated. I bought a ticket with 15 kg of baggage, paid in advance. During check-in, the staff was aware of my luggage allowance. Despite being informed by the EasyJet checking counter that I could keep my belongings as carry-on, I was unexpectedly charged €60 upon boarding for supposedly exceeding my baggage allowance. I was correctly charged for hold luggage when booking, making the additional charge confusing and unnecessary. I hope to receive a refund of €60 for the duplicate charge.

Hello there. I made a booking with Gatwick Connect service for a trip from Orlando, FL to Palma de Mallorca, Spain, with a layover in London Gatwick today, November 25, [redacted]. Unfortunately, my connecting flight with EasyJet got canceled, and after a costly international call, they rebooked me for tomorrow morning. As a result, I had to arrange and pay for accommodation due to traveling with my minor son. I reached out to both Gatwick Connect and EasyJet regarding a refund for the unexpected hotel expenses, but they are deflecting responsibility back and forth. EasyJet's online service claims my booking is global and cannot assist me online. I sought help from Skybreak at Gatwick airport, but they redirected me to EasyJet. I plan to visit an EasyJet customer service desk at the airport, although I have doubts about their efficiency. This situation is placing an undue financial burden on me, and I am seeking guidance on how to proceed. I feel that I should not have to bear the cost of $[redacted] for a situation that is beyond my control. Any advice or support would be appreciated.

I tried to book a flight on kwei.com and added a bag in the manage bags section three days ago. It seems like the transaction didn't go through, and now I'm having trouble reaching out to someone for help. My booking number is [redacted]6, and my passport number is [redacted]84. The booking is under the name Jax C. I have been unsuccessful in getting in touch with kwei.com, and my flight is in 9 hours. I apologize for the short notice, as I only realized this issue just now.