Easyjet Customer Service Issues

We were supposed to fly to Mallorca on Sun 11/08/19 with reference EVW4SC8. Unfortunately, my husband's brother passed away this morning, and we are unable to travel. We still want our 2 daughters to go with our friends, so they need to be added to our friends' booking reference EVW4RQJ. This is urgent! I have tried speaking to two customer service agents, but the calls keep getting disconnected after being placed on hold.

Dear Matsi, Thank you for reaching out to easyJet. I'm looking to include my 6-year-old child in my booking. Unfortunately, I couldn't find an option to do this online. Could you please assist me in adding my child to the reservation? I tried calling but the line was busy. Kindly contact me at [redacted] 50 [redacted] [redacted]. Thank you for your help. Warm regards, Tsila

Last night, the flight was delayed from 21:55 to 23:10, causing dissatisfaction among myself and the group tour due to the lateness. I flew from BSL to LGW on 7 Aug with easyJet. I usually manage to keep my luggage in the overhead locker, but this time, the desk agent unexpectedly deemed my bag too large and charged me €60. I noticed others with similar-sized bags were not charged. This inconsistency felt unfair. While I acknowledge the luggage policy, my bag is only about 58 cm, fitting inside the cabin lockers at LGW. I hope for a fair resolution and a refund. This incident marred my first experience with the airline, though I am generally satisfied with the service. kindly respond to me via email at [redacted]

I am struggling to understand the information regarding my flight EX2JWW8. My return flight from Berlin to TXL is on September 1st, [redacted]. On my boarding pass, it only lists one piece of luggage, but I have paid for and booked a second one. How will this be handled at self-check-in? The boarding pass only reflects one piece of luggage. What should I do? Where can I make changes, or will you handle it? I would greatly appreciate your assistance in resolving this matter. I am quite anxious and unable to relax as I do not wish to encounter additional stress at the airport, especially given my health concerns. Thank you in advance for your prompt response. I apologize for any inconvenience caused. I eagerly await your reply. Sincerely, Berrin Dengi

My wife and I were scheduled to travel to Spain with Easyjet on the 25th of July. Unfortunately, I experienced a medical emergency just before departure and had to be hospitalized. We managed to rebook our flight for the next day and I have provided all the necessary documentation, including a letter from the hospital confirming my condition and stay. Axa Insurance has requested a no show letter which I have tried to obtain from Easyjet, but they mistakenly sent me boarding passes instead. I am now in need of the correct document to claim a refund for the original flight. Is there a way to expedite this process? Regards, J. P.

Hello, my husband and I have been reaching out via email regarding an issue with our flight booking that has not been resolved. We had booked a flight from Rome to London, and then from London to Calgary for September 16th. Unfortunately, the names entered were Gerry Dueckman and Gerald Dueckman instead of Tracey Stauffer (myself). While the name for the Rome to London flight was corrected, the name for the WestJet London to Calgary flight remains unchanged. WestJet has advised that EasyJet, the booking agency, needs to contact them to rectify the name change since we made the payment through EasyJet. Despite multiple emails stating the issue is resolved, WestJet confirmed last night (August 20th) that the correction has not been made. Our holiday is approaching on August 25th, and it is inconvenient to deal with this matter during our vacation. Unfortunately, I am unable to reach you by phone as there is no Canadian contact number provided. Please update the passenger name from Gerry Dueckman to Tracey Stauffer for the WestJet WS2 flight from London to Calgary on September 17th immediately. Gerald Dueckman's name should remain the same. I plan to leave a review on EasyJet at the end of my trip, but if this matter is not resolved promptly, my review will reflect the ongoing issue that has persisted since April [redacted].

Subject: Issue with EasyJet Flight to Nantes Hello, I encountered difficulties at the gate before my EasyJet flight to Nantes on Sunday, 25 August [redacted]. A performance coach informed me that my ticket only allowed one carry-on bag, despite me having a cabin size bag and a computer bag. I was asked to pay £50 to bring my bag on board, as it was considered an extra item. I had no issues with my bags on the first leg of my trip from Nantes to Boston, and I was advised that the agents in Nantes made an error. I was directed to contact the third-party vendor, Edreams, regarding the lack of clarity on EasyJet's carry-on baggage policy. After expressing my dissatisfaction and paying the fee, I requested to speak to a supervisor, but was prevented from doing so. Instead, I was confronted by a security team member. Despite Andrew's adherence to the rules, his approach left me feeling unfairly treated. The experience has left me questioning EasyJet's policy and handling of baggage issues through third-party vendors. I seek clarification on this matter and would appreciate a refund of the £50 fee. I expect a response to address this ordeal and restore my confidence in your airline. Regards, M. Newmeyer

I flew from Manchester to Vienna on EZY [redacted] on August 25th. Unfortunately, my luggage did not arrive on the same flight. I filed a complaint and received a reference number: VIEU212457/25AUG19/2122GMT. I explained that I am not staying in Vienna and will be traveling around. They assured me my luggage would be delivered to me. My bag arrived yesterday while I am in Budapest. Now, I am being informed that Eazy Jet's permission is needed and I am waiting for it. I am over 70 years old and all my medications, especially for my blood pressure, are in the bag. I urgently need these medicines as without them I may need to go to the hospital. It seems like no one is concerned about my situation. Please assist me with this issue. Dilbag Singh Sidhu

Hello, I recently scanned both mine and my husband's passports to get our boarding passes. My passport scanned correctly, but my husband's came out with only nine numbers instead of ten. I attempted to clean his passport and even added the missing number manually, but then the boarding pass wouldn't generate. Currently, he has a boarding pass with only nine numbers. We're scheduled to fly on the 17th of September. Can you provide guidance on what we should do in this situation? Thank you for your help.

My name is J.M. Ahmadpour and my booking reference is EXD4SZV. I booked through Lastminute.com a few months ago and tried to check-in online without success. After a lengthy call to Easyjet Greece, a representative informed me that I couldn't check-in online despite having a confirmed booking. I was advised to check-in at Bordeaux airport, but this is impossible as my flight from Athens arrives just before my Bordeaux-Nice connection. After waiting a long time on the phone for a solution, I eventually hung up. This situation is unacceptable as my flight is on September 5th. I urge you to enable online check-in or refund both mine and my son’s tickets. Thank you for your assistance.

After disembarking a flight that departed from Venice at 3:25 and landed in Prague, I took my assigned seat, 2C. In seats 1 DEF, three young men exhibited appalling behavior that deeply affected those around them. Their actions included using derogatory language like the offensive term "n****r," which was particularly distressing to me as a Caucasian individual. I could only imagine the discomfort felt by the young black woman seated behind them. The men also shared nude photos of an ex-fiancée, engaged in explicit sexual conversations, and mocked homosexuality using derogatory terms. Further, one of the men even made violent threats towards anyone who mentioned his intimate actions with another man. Despite the flight attendants seemingly being aware of some incidents, they did not intervene; their lack of action left many passengers feeling too intimidated to speak up, myself included. The experience left me quite shaken, and I hope that such disturbing behavior can be addressed more effectively in the future.

Dear Sir/Madam, I encountered challenges at the gate of my recent Easyjet flight to Nantes on Sunday, August 25, [redacted]. A performance coach stopped me, pointing out that I had an extra carry-on bag beyond what my ticket allowed for. He mentioned that traveling with only one cabin-sized bag was permitted and, if I chose to bring my extra bag, a fee of £50 was required. I clarified that on my previous flight from Nantes to Boston no issues arose with my bags. Nevertheless, he attributed this to an oversight by the Nantes agents and highlighted that, as I booked through a third-party vendor like "Edreams", Easyjet was not accountable for the unclear baggage policy. Expressing my dissatisfaction with Easyjet's regulations and vowing not to fly with them again, I was warned consequences would follow should I reconsider. Resignedly, I paid the £50 fee. When requesting the coach's name, I only received his first name, "Andrew". On seeking a supervisor, I was unsuccessful as the coach claimed they were occupied. I respect Andrew's dedication to his duties and appreciate his professionalism despite the situation. However, I object to the implications of being blacklisted and his call for security. My primary concern is Easyjet's handling of baggage policies in collaboration with third parties. Had I known about the extra charges in advance, I would have chosen another airline. This experience felt coercive, leaving me no choice but to comply. This practice appears unjust, prompting me to reconsider future travel with Easyjet. I am reaching out for clarification on this incident and request a refund of £50. Regards, M.N.

My checked luggage went missing 24 hours ago due to the Gatwick baggage system breakdown while I was on my way to Venice. I filed a claim on the online tracing system but have not received any update on its location. Currently stranded with just the clothes I wore yesterday, I am concerned as the EasyJet website mentions a National Strike in Italy on Friday, which could further delay baggage handling. If my bag doesn't arrive soon, it may not reach me until the weekend, affecting my plans to move to another hotel on Sunday. I am frustrated by the lack of helpful information from EasyJet in this situation.

Subject: Disappointing Experience with EasyJet Good evening, I have been a loyal EasyJet customer for many years and have always found the staff to be helpful, making me prefer this airline over others. Recently, during my trip to Palma, Majorca, where I visit annually with friends and family, I encountered an unfortunate incident at Liverpool airport. While boarding, I was asked to check my bag, which I've used multiple times before without any issues. A male staff member asked me to place it in a metal cage in a rather curt and dismissive manner. Despite fitting in the cage, I was told to either pay £50 or leave the bag behind. This situation was not only embarrassing but also left me feeling patronized. I believe the handling of this matter was unreasonable and marred my vacation. I urge EasyJet to reconsider and issue a refund of the £50 given the circumstances explained above. Best regards, M. Stunell

Upon arriving at the airport, we were informed that our flight was canceled, and the customer service line was extremely long. We had to choose between waiting in line or finding alternative arrangements. Our flight was from Gatwick to Edinburgh, and we were informed by multiple staff members that it could be up to 48 hours before we could get another flight. Unfortunately, we had to attend a stepmother's funeral the next day, so we opted to take the train to ensure we arrived on time. The staff mentioned we could claim a refund for the flight and expenses at any point, but we've been unable to access our booking for this. We have the train tickets but forgot to print the receipt in our rush. Our flight was scheduled for Sunday, September 1st. Any assistance with reclaiming would be greatly appreciated. The booking was under my sister's name, Mrs. Vanessa Compton, for flight EZY809. Thank you in advance for your help. Geraldine R.

I am planning to book a flight for October from Belfast International Airport (BFS) to Liverpool John Lennon Airport (LPL) and back. I use a prefilled injection named Imraldi as part of my regular medication, which I will need during the trip. This medication is sensitive to freezing and must be carried in my hand luggage. I am seeking information on the airline's protocols regarding carrying medication on board to ensure a smooth journey without any complications. Thank you for any guidance or regulations you can provide to assist me with this.

I need to change the last name on my daughter's flight reservation (Booking Code: EXH9V7D). The current name is Miss Tegan Osborne, but I need to change it to Tegan Pilkington. This change is due to my daughter deciding to use her original last name, Pilkington, for travel as there isn't time to update her passport before the flight. Thank you, Shaun O.

Hello, I need assistance regarding my trip to Poland in December [redacted]. My Irish passport is expiring in February [redacted], and I've been informed by the Polish embassy that it's acceptable to travel since it hasn't officially expired yet. Would you kindly confirm if this will be alright? Unfortunately, I don't have my passport number available at the moment. Additionally, I'll be departing from and returning to Belfast, even though I'll be using my Irish passport as I consider myself an Irish citizen. Thank you for your help.

Hello, I wanted to inquire about my flight booking to Portugal in May [redacted]. The booking reference is EVSVMB7, made by Risha Parmar for 6 adults and 2 children. Due to a family emergency, my husband and I had to return early on May 17th. I would appreciate receiving additional booking details, payment breakdown, and ticket costs to proceed with an insurance claim. Additionally, I kindly request proof of our May 15th flight as we no longer have our boarding passes. Could you also provide evidence that we did not board the flight on May 22nd? Thank you for your assistance. Best regards, Mina Parmar.

I recently booked a December flight with EasyJet and tried to select a free seat using EasyJet Plus, only to find out the membership had expired in August [redacted], which I was unaware of. I assumed it would auto-renew annually. I spent a lot of time yesterday trying to get information but couldn't find any. Eventually, I ended up ordering and paying for a new plastic card dated August [redacted] without any mention of renewing for the new year, even though they have my card details on file. I have tried to renew the card several times without success. Could you please look into this for me? My name is Derek Barron and my EasyJet Plus number is [redacted]0.