Easyjet Customer Service Issues

Hello, I accidentally left my German passport on Easyjet flight [redacted] traveling from Gatwick to Munich on July 8, [redacted]. I informed the airport and immigration staff immediately after noticing, but the plane had already departed for its return journey. My assigned seat was 3C, but I relocated to 5F. I believe I may have left it in the front pocket of a seat or it might have slipped onto the floor. I am scheduled to depart from Munich on July 9th, heading back to London, where I reside. However, I won't be allowed reentry to the UK without my passport. Can someone please thoroughly search the flight before I proceed with reporting my passport as missing? Thank you, E.T.

On June 21, [redacted], I flew from Bristol to Malaga with your airline. While boarding, I was singled out by a staff member who rudely insisted I check my cabin bag. Despite explaining my situation being 30 weeks pregnant with essential items inside, they showed no compassion. My compliant bag was rejected due to a minor flaw in the stand, forcing me to pay £50 to check it. It felt targeted, especially since others boarded with similar or bigger bags. The staff's aggression and lack of empathy left me embarrassed and upset, especially when I was separated from my group. Inconsistencies continued as others faced no charges for larger bags. Even on the return flight, I encountered no issues. During the flight, I was moved due to my pregnancy, paying for extra seats occupied by off-duty staff instead. Despite expecting 60 kilos, I ended up with nothing and an extra charge. Disappointed, along with the 12 passengers I traveled with, I seek resolution as this experience may deter me from using easyJet again. A response addressing these concerns and restoring my faith in your service would be greatly appreciated. - Amy P.

During our recent flight from Milan to Bristol on 12th July at 21:50, my partner and I encountered an issue with the airport and EasyJet staff regarding our luggage. After being asked to purchase speedy boarding due to having two bags (one carry-on suitcase and one over the body bag each), we faced another challenge at the gate. Even though we ensured that our carry-on bags fit the EasyJet measurer, an EasyJet staff member required my partner to place his bag in the holder. After some adjustments, the bag fit, but we were told to purchase a hold baggage allowance to board. We had already paid for speedy boarding for the two bags, expecting to bring them onboard. The staff refused a refund and insisted on the additional baggage fee. This experience seemed like an attempt to extract more money from us. My partner faces challenges with disability, and the staff's behavior was upsetting. I intend to file a complaint and request a refund for the unnecessary baggage charge.

I have arranged special assistance for my husband, who has mobility limitations and some dementia. I want to ensure he can access the aircraft using the ambilift at both Manchester and Malta airports. I must accompany him as he becomes anxious when I am not present. Additionally, I need to verify that the special assistance includes wheelchair assistance to the train station at Manchester airport since I am also elderly and unable to handle the wheelchair and luggage simultaneously. Thank you, Delma G.

Dear Community, I am writing on behalf of my mother, Edvige De Luca, who was a passenger on the cancelled flight EJU1635 from Nice to Rome, Fiumicino on June 30th, [redacted]. The flight was canceled after passengers had already boarded, causing my mother to miss her connecting bus to Cosenza. Despite efforts to secure a seat on another EasyJet flight the next day, none were available. As a result, I had to purchase a 20-hour bus ticket with Flixbus from Nice to Cosenza for my mother, who is not a young woman. According to the information provided at the airport, passengers on flights shorter than [redacted] km are entitled to a refund of [redacted].00 Euros in case of cancellations. Although I initially received a refund of only 56.00 Euros through the EasyJet mobile app, I understand this was a partial refund and I am expecting the remaining [redacted].00 Euros to be reimbursed promptly. I appreciate your attention to this matter and look forward to a resolution soon. Sincerely, Andrea Leonetti

I urgently need your written confirmation that I will not be denied boarding on my 28th July flight to Basel, with a return from Dusseldorf on 4th August, even though my passport expires on 6th November. The Government website states that a passport should be valid for the duration of the stay, with no additional 6-month validity needed beyond that. I believe I meet the requirements to enter Switzerland with my current passport. Unfortunately, I do not have enough time to renew my passport before my flight, and waiting for a response for four weeks is not feasible. I kindly request immediate written confirmation that I will be allowed to board my flight on 28th July. Thank you for your prompt attention to this matter. Best regards, Danielle F. [redacted]

I recently contacted your customer service regarding a difficult situation. Unfortunately, my daughter, partner, and baby were in Spain when their 4-year-old son had an accident. We had to arrange their flight back due to this tragic event. When I asked for special assistance for their return flight, the staff initially said it wasn't normal procedure but eventually agreed. The lack of sensitivity in this response was concerning. Upon returning, I had to cancel and refund their original flight. The staff member I spoke to during this process was incredibly helpful and provided excellent customer service. I regret not asking for her name. I called on either the 25th or 26th of June to cancel the flights for Stephanie M., Tom M., and Frankie M. from Malaga to Luton on the 27th of June. If possible, I would appreciate it if you could identify and thank the helpful staff member who assisted me during this difficult time.

My EasyJet flight from the Isle of Man to Gatwick was canceled when Gatwick was closed on July 10. There were no available flights to Gatwick for two days. I took the Liverpool flight the next morning but had to travel by train to Canterbury. My claim for a refund of the trainfare of £62.25 was rejected. The Liverpool flight did not get me to my final destination. Reference ID for the EC261 expenses case: [redacted]73 I attempted to email these details, but it bounced back twice due to a full inbox. - Erika Cowen - July 20, 4:02 PM Hi Aishwarya, I have resubmitted my claim. I was fortunate to be accommodated on the Thursday morning flight to Liverpool after a long wait at the Isle of Man airport. I do not know the cost of this flight, but I have attached a copy of my boarding pass to my claim. I stayed at a friend's house in Ballasalla after the cancellation. Since all hotels were full due to the Southern [redacted] Motorbike Races, the passenger named Brian generously shared a taxi to Liverpool Lime Street Station with me. Unfortunately, I could not provide a receipt for this journey. My ultimate destination was Canterbury, where my daughter's wedding was on Friday, which explains the train ticket to Canterbury instead of London. I'm seeking a refund for the train journey. Best regards, Erika Cowen.

Dear Customer Service, Our flight on Wed., July 10th, [redacted], from London/Gatwick to Munich with the booking number EWWJW6 and flight number EZY8985 was unfortunately cancelled due to air traffic control issues. I am reaching out because we experienced significant inconvenience and additional expenses as a result of the cancellation. I am missing the original receipt due to the chaotic situation at the airport, but the tickets were issued for Mrs. Erin Proctor and Mrs. Rebecca Bryant for seats 12F and 12E. To make matters worse, we had to purchase new tickets with another airline totaling approximately $[redacted].00, which I can provide proof of through our credit card statements. The lack of communication and direct support during this situation has been disappointing, and it has disrupted our travel plans and caused unnecessary stress. I would appreciate guidance on how to proceed with seeking compensation for the added expenses and inconvenience we faced during this ordeal. Thank you for your attention to this matter. Sincerely, Erin P.

I am writing in reference to the four emails I received from "confirmation.easyjet.com" on July 26, [redacted], concerning flights booked under the booking references EWM4T4R and EWM51W5 for Mr. Victor G. Lopez. Despite re-entering the travel document details as requested, the system kept prompting me to do so repeatedly, causing confusion. After waiting for assistance, I was able to check in with the help of an operator who mentioned that boarding passes would need to be printed at the bag drop counter on the day of the flights. I am seeking clarity on the root cause of this issue. In case there was an error in entering the travel details during the booking process, it should have been flagged earlier. I am concerned about not being able to print my own boarding pass and would appreciate an explanation and resolution to this matter promptly. I eagerly await your response. Thank you. Sincerely, V. Lopez

I purchased four tickets/vouchers for London Eye, Madame Tussauds, and Sealife during an Easyjet flight from Copenhagen to Gatwick. Upon arrival, London Eye would not accept the vouchers so we were directed to Madame Tussauds. Unfortunately, Madame Tussauds also refused the vouchers; we had to purchase new tickets for [redacted] Pounds. Despite filing an inflight returns form on June 27th with Easyjet, I have not received a response. I have provided photos of the vouchers, the new tickets purchased, and the form from Madame Tussauds for reference. I am seeking assistance in obtaining a refund for the additional expenses incurred. Thank you, Kerstin P. Inflight returns reference ID: [redacted]14

Subject: Issue with a Southend London Airport Agent Dear Customer Service, I am reaching out for help regarding an incident at Southend London Airport. The airport agent confiscated my boarding pass and prevented me from boarding the flight. Despite checking in on time with a valid visa for my transit via Prague, I was denied boarding. I kindly request a refund for this unfortunate experience. Sincerely, [redacted]

Hello Team, I have been attempting to alter my flight for a new date over the past two days, but I keep encountering an error at the end of the process. I would like to switch my flight to September 5th from London Stansted (Departure: 09:55) to Belfast International (Arrival: 11:15) with Flight No. [redacted]. Please assist me in rescheduling my booking. You can contact me via phone at +44 [redacted]. My current booking reference number is: EJ2bc90nsx. The error message I receive when trying to make changes to my booking is as follows: Changes failed for booking reference EJ2bc90nsx. Unfortunately, the requested changes cannot be processed online at this time and require assistance from one of our call center agents. Your booking remains unchanged, and your payment card has not been charged. Please reach out to the easyJet call center, mentioning reference [nc90nsx]. There will be no additional £5 charge for changes made through the call center. Thank you and Best Regards, Varun J.

Our luggage went missing on our Easyjet flight from Amsterdam to Olbia Sardinia, but it was located 24 hours later at the Amsterdam airport. However, Menzies, the baggage handler, delayed putting our bags on the Sardinia flight for an additional 48 hours. We are still waiting for our belongings and are extremely disappointed with the poor customer service we have received. The situation has significantly impacted our vacation, especially since we have essential medication in our bags. Despite our repeated attempts to get information, we have been disconnected during calls and put on hold multiple times, having to explain the issue repeatedly. It appears that the company is unaware of the situation or intentionally hanging up on us. We plan to escalate our complaint to Easyjet's upper management to address this frustrating experience.

Hello, I wanted to share our experience with EasyJet regarding our cancelled flight from Isle of Man to Liverpool on July 28th. When we arrived at the airport, we were directed to book a Flybe flight to Manchester due to the fully booked EasyJet flights and lack of notification about the cancellation. Despite following the instructions given at the airport desk and being promised compensation as per an EasyJet leaflet we received, our claim for reimbursement of the FlyBe flight has been denied based on conditions not mentioned in the leaflet. We have contacted EasyJet Customer Services for a review but have yet to hear back. We are seeking advice on our next steps to receive reimbursement of GBP [redacted] for the FlyBe flight. Any guidance on how to address this situation would be greatly appreciated. Warm regards, J & M

Dear Anthony, I hope this message finds you well. I wanted to inform you that after reviewing your EC261 compensation case reference ID: [redacted]15 received on 01/08/19, we regret to inform you that as you did not travel on flight EZY7203, you are not eligible for compensation under EC261/[redacted]. According to the regulations, passengers must have actually traveled on the flight in question to qualify for compensation. If you have any further inquiries, please refer to the “Who is entitled to compensation” section on our website for clarification. Thank you for your understanding. Warm regards, Karim easyJet Customer Services It seems there might be a misunderstanding regarding the eligibility for compensation based on the delay. As per the information from the citizens advice bureau website, if a flight is delayed for 5 hours or more, passengers are entitled to certain benefits. Please consider revisiting the claim decision or indicate if it is being formally rejected for further action. Thank you for your attention to this matter.

I would like to share my recent travel experience on 4th August from Gatwick to Nice on flight EJU8361. Our reference number was EWD8NT7, and we were traveling with 2 adults, 2 children, and twins. Unfortunately, the flight was delayed, and chaos ensued at the gate. Despite having paid for speedy boarding, the experience was disorganized. I had to navigate through a crowded area with a double buggy, and my autistic granddaughter was not provided with the necessary support by the ground staff despite wearing a Gatwick lanyard. Once onboard, there were further challenges with the seating arrangements. Overall, the lack of assistance and the early call to the gate caused unnecessary stress for passengers. I hope that this issue is addressed for future flights to ensure a smoother boarding process for all customers. Looking forward to a better experience on our return journey. Kind regards, Pauline Hickmott.

Hello, I am reaching out regarding my flight booked from Geneva, Switzerland to Barcelona, Spain on August 11th departing at 11:10 am. I opted for the Do Hop service which promised to assist with flight delays, date changes, and financial rescheduling, yet so far, I have not received the support I expected. I hold booking reference EXJ65N9 for flight U21411. I am concerned about my layover for a connecting flight at 2:50 pm and the potential impact on my ability to reach my students as a high school special education teacher. I kindly request assistance in finding an earlier departure flight from Geneva that would allow me ample time to manage luggage, security procedures, and check-in for my next flight. Your help is greatly valued in ensuring a timely arrival for this important commitment. Thank you for your attention to this matter.

I made a booking for a return flight with Easyjet on September 7th, returning on the 22nd for two adults, S. and D. After realizing both flights were scheduled for the same day, I logged into manage bookings to correct the return date to the 22nd. I paid for the changes and received confirmation on the screen. While I successfully printed boarding passes for the first leg of the journey, I am unable to locate details to print the updated return journey pass apart from the old one set for the 7th. I need assistance with this issue. Thank you.

I sent an email back in April to inform you that I had to cancel my flights due to illness. I provided the doctor's letter as proof which I sent to you. You mentioned that you would follow up with me, but I have not received any updates on my refund since. I explained that due to my poor health, I won't be able to travel for an extended period. I am reaching out to check on the status of my case (ID: [redacted]22) before taking further action. I would appreciate a prompt response on this matter. Thank you, Sandra T.