Easyjet Customer Service Issues

During our return flight from Spain to the UK on 30 May, our seats were double booked, causing a lot of distress. Despite checking in online 30 days prior to the flight, the cabin crew tried to prioritize a family that checked in at the airport on the same day. This situation caused anxiety to my wife, who is already nervous about flying. It took over 30 minutes to resolve, with significant pressure from the cabin staff for us to move seats. Eventually, my son agreed to move, but I refused to be separated from my wife. The crew did not acknowledge the error nor consider the stress they caused. Interestingly, the other family received complimentary food and drinks for the inconvenience, while we did not, despite the poor treatment we experienced. The chaos at the departure gate added to the overall stress of the situation.

Hello, My 14-year-old son and I just traveled from Amsterdam to London Southend (21:55). I wanted to share my dissatisfaction with the staff at the gate. I have traveled to many places around the world, each with its own customs and manners, but I have never encountered such unpleasant and arrogant staff as I did today. It might be beneficial to consider employing individuals who genuinely enjoy working with people. I work hard to enjoy our holidays, and while we had a great trip, I do not appreciate being shouted at and treated poorly by the staff of the company I have paid for our travel. We will be flying with your company again in about a month for our summer vacation, just like last year. I truly hope that the women at the gate today will not be working on our next flight. I do not wish to spend money on a service where we are treated disrespectfully. Thank you, J. Katerina Bubikova Sent from my iPhone

I have a concern regarding my recent flight with EasyJet. Our booking reference is EX1T7C4. We had purchased seats in row 3A, B, and C. Upon arrival at the Speedy Board area in the Departure lounge at Bristol airport, we were instructed to stow our hand luggage in the hold due to a lack of space in the overhead lockers. Despite being Speedy Board passengers, we were not given any priority for our hand luggage. The boarding process on the bus to the plane was disorganized with no guidance for Speedy Board passengers, unlike previous flights. Although there was space on the plane for our luggage, it was taken by passengers seated further back. Additionally, one of our bags went missing during the flight, causing a delay in collecting our hire car upon arrival in Palma. I have always been a loyal EasyJet customer and have never faced such issues with hand luggage. I hope for clarification on the hand luggage policy as I expect premium seat purchases to allow for both an overhead locker bag and an under-seat bag. Clarification on this matter would greatly influence my decision to purchase premium seats in the future.

I would like to report an issue with my recent flight experience using booking reference EX1T7C4. Upon arrival at the Speedy Board area in the Departure lounge at Bristol airport, I was informed that I needed to check my hand luggage into the hold due to limited space in the overhead lockers, despite having purchased seats in row *A, B, C. Despite being a Speedy Board customer, I was not given priority. Boarding the plane was chaotic, with no assistance for Speedy Board passengers to locate their designated area on the bus. Although there was available space for our hand luggage on the plane, it was taken by passengers from other rows, leading to a delay in retrieving our missing bag upon arrival in Palma. This experience has been very frustrating as I have always relied on Easyjet's Speedy Boarding services without issues. I seek clarification on the hand luggage policy for future premium seat purchases.

On the 18th of May, my family and I were in line to board our flight from London Luton to Belfast, with Flight number EZY [redacted] at 13:15. A staff member from your airline approached us and informed us that we couldn't bring a second bag since we had what she deemed as 2 laptop bags and 2 hand luggage bags. She demanded £50 from each of us to allow us to bring them along or we would be denied boarding. Despite our explanation that when we departed from Belfast on Sunday, 12th of May, we had been told by EasyJet staff to carry our two laptop bags as hand luggage as the rest would go in the hold, we were still made to pay £[redacted] to bring them. This caused an embarrassing and frustrating situation for us as other passengers seemed to have various bags, briefcases, laptops, and handbags that appeared larger than ours, yet were not charged. It was indeed a humiliating experience, and we hope for a refund and an apology for this misunderstanding. We believe there may be a discrepancy in policies between the staff at Belfast and Luton regarding hand luggage. Looking forward to your response. Sincerely, W.

I recently experienced an upsetting incident with an Easyjet employee while trying to check my hold bag for flight EJU7651 on June 5, [redacted]. As a loyal Easyjet customer, I was shocked by the disrespectful behavior of the staff member at check-in counter [redacted] in Lisbon. Despite my attempts to address the situation calmly, the employee was confrontational and used inappropriate language towards me. This unexpected and disrespectful encounter marred my otherwise pleasant experiences as a traveler. I trust Easyjet to address this incident appropriately and ensure that such behavior is not tolerated among its staff members in the future. I hope to hear from the airline soon regarding this matter. Thank you. Roger G.

Hello, I recently discovered an error in our flight booking for six individuals. One person's name was mistakenly repeated during the process. I realized this mistake and corrected it, but it came with a £[redacted] charge. This error seems like something that should have been caught, especially when a name is duplicated. I am wondering if it would be feasible to receive a discount on the name change fee or possibly a refund? Booking Reference: EWM51BF Thank you, Samuel J.

Good evening, I am scheduled to fly with Easyjet from Belfast to Krakow for 8 days on Tuesday. I recently discovered that my 5-year-old son's passport expired in April. Since he is under 16, I cannot get a passport for him in one day. Could he still travel with me using his expired passport? Please get in touch with me promptly. I had to change the flight tickets once already, thinking I could secure an emergency passport appointment. Best regards, Kristina McBride

Good evening, My family and I are scheduled to fly with Easyjet from Belfast to Krakow on Tuesday for an eight-day trip. Unfortunately, I realized that my five-year-old son's passport expired in April. Despite changing our flight from Sunday to Tuesday to address this, I couldn't secure an emergency passport appointment due to my son's age. I sought advice from two different Easyjet advisors, with one indicating that travel within the EU on an expired passport was permissible and the other advising against it. I would appreciate clarification on whether my son can travel on his expired passport. Best regards, Kristina M.

I purchased three tickets simultaneously today. The first ticket under confirmation EXB7Q6W for €55.50 in the name of Katherine Roshodesh is accurate. The second confirmation number, EXB7Q57, was originally booked for a flight from Venice to Nice on July 19, but upon receiving the email, I noticed the date was changed to July 24. I corrected this immediately, incurring an extra charge, and also rectified a misspelling in my husband's name from Lisa Naysan to Mehdi Nayssan, each charged €87.98 and €95.09 instead of the expected €55.50. The third reservation under confirmation EXB7Q6W charged me €[redacted].57 instead of the expected €55.50 for a ticket in the name of Christine Ravan. I am seeking clarification on the reason for the overcharges on these two tickets under EXB7Q57 and EXB7Q6W, as all necessary corrections were made promptly after the initial booking. I would like to request refunds for the excess charges on the respective credit cards.

I am writing to request a modification to my flight booking to Toulouse. I have reserved return tickets for myself, my partner, and my parents departing on 6th July and returning on 15th July. Unfortunately, my father's health condition prevents him from traveling, and my mother will not be joining as well. I would like to replace my father with my brother, Nicholas Round, for the return flight only, from Toulouse to Bristol. Nicholas will require 20kg of checked luggage. When attempting to change the name on the ticket, the system is asking for adjustments to both legs of the journey. I only need to alter the return portion. The outgoing flights will not be used by Wendy and Roger Round, and Wendy will not be utilizing the return flight either. Thank you for your assistance in updating the booking accordingly.

My family of nine was at London Gatwick airport awaiting a connecting flight to Inverness. We noticed the gate information on the board stating it was at 19:50 for our 20:30 flight, leaving us only 10 minutes to reach the gate before it closed. With two queues at the gate, we got delayed due to a passenger issue and a problem with my middle child's boarding pass. Despite offering help with the passport, it wasn't initially accepted, causing further delays. By the time my eldest daughter and wife were on the plane, my second oldest was informed the gate was closing. Frantically, we rushed to the gate with three family members still to board. Despite making it onto the flight, my youngest daughter had a distressing experience and is now fearful of flying. Improved boarding procedures from EasyJet, such as allowing more time to board and providing earlier information, would greatly benefit families like ours to prevent stressful situations at the gate.

To whom it may concern, I am writing on behalf of J.Y. and Y.X., who had a reservation for flight [redacted] from Edinburgh to Munich on 3 June with booking reference EWX8S65. Despite being denied boarding, they were rescheduled to fly to London Gatwick on 3 June and then to Munich on 4 June. EasyJet's staff at Edinburgh airport assured them of a twin room at Hilton Hotel Gatwick upon arrival; however, upon reaching the hotel, it was found that there was no reservation in their name. After some delay, it was discovered that the actual reservation was made at the Marriott Hotel (RH6 0NT), not Hilton Gatwick. Due to time constraints for their next flight, they were unable to utilize the other hotel. The inconvenience and exhaustion faced by J.Y. and Y.X. during this ordeal greatly impacted their journey to Munich. They seek an explanation and appropriate compensation for the inconvenience caused. Sincerely, J.Y. & Y.X.

I traveled with my elderly mother from Belfast to Glasgow on June 9th, returning the next day. Our booking reference is EX9J8QN. We rented a car from Euro-car at Glasgow airport to visit my sister in the hospital, who is terminally ill. Unfortunately, I realized upon arrival at the car hire company that my purse, containing my money, driving license, and cash card, was missing. In the rush due to my disabled mother's condition, we didn't notice until then. My mother tried to use her license and payment card, but when she learned she had to drive, she couldn't. We had to cancel the car hire on short notice. I understand the 24-hour notice policy, but the circumstances were beyond our control. My mother, who is 83, cannot afford to lose the payment. I hope for your understanding and a refund. Thank you for your consideration. Sincerely, Mary M.

I had a distressing experience during an EasyJet flight back from Benidorm, Spain, on June 17th. Celebrating my birthday, my sister and I faced challenges due to our disabilities. I require a wheelchair, and my sister, who broke her back last year, was walking slowly. Sadly, she hurt her foot while trying to keep up. While boarding, despite requesting assistance, the staff seemed indifferent. One lady was more focused on helping others and ignoring our needs. This caused additional stress as my sister was in pain, and my breathing worsened. I tried to address the situation but was met with rudeness. There was an incident with other passengers, and I was wrongly asked to apologize prior to takeoff. The whole experience was upsetting, and I believe the staff should be better trained to handle such situations.

Subject: Claim Reimbursement Inquiry Regarding the delay and diversion of my daughter's flight on Friday, June 7, I am writing to address the issues we have encountered with the reimbursement process. After being told to take a taxi to Geneva from Lyon Satolas, we were unable to proceed due to language barriers and payment limitations. Consequently, I personally had to make the round trip to pick her up. We have attempted to claim the mileage and toll costs, but have been notified that the claim is invalid due to the lack of itemised receipts. I will be able to provide digital toll receipts in mid-July, as they are in electronic form. For the mileage costs, I have calculated the exact distance and applied the average mileage rate. I seek assurance that these costs will be refunded and clarification on the procedure for submitting the mileage expenses. Please contact me at +33 77 11 26 [redacted] to discuss this matter further. Best regards, M. T. - van Liere

Subject: Unpleasant Experience with Baggage Handling Dear Sir/Madam, I am writing to express my disappointment with the recent handling of our baggage during our flight on 13/06/[redacted] under booking reference EWGMXSZ, flight number EZY2097. Upon arrival at the airport, we checked in 2 bags and proceeded to the departure gate with a cabin bag each and an additional orange plastic bag containing a sandwich. The check-in staff were commendable, showing great attentiveness and politeness. However, upon reaching the departure gate, ground staff informed us that we needed to check in our 2 bags due to a full flight. While we complied without issue, I encountered further challenges with a different ground staff member regarding my cabin and personal items. Despite my explanations, I was met with insistence on paying for excess baggage and faced unnecessary scrutiny over the carrying of my valuables. The situation escalated as I was refused the option to store my personal items in a non-duty-free bag, leading to unnecessary embarrassment and discomfort. My travel experience, spanning over 30 years, has never been marred by such poor treatment. As I retired as a Flight Attendant from a major Australian airline, I am well-acquainted with industry standards and proper customer service. This incident has left my wife and I deeply upset. I have also reported this issue to the On Board Manager, who assured me of further investigation. This encounter has been the most unpleasant in all our years of extensive travel, and I urge for a prompt resolution to prevent similar instances for other customers. Sincerely, Werner & Joy Bodsworth

My wife and I had a booking with EasyJet on booking reference EZY8453 for a flight on the 18th at 9 pm. Unfortunately, the night before the flight, I had to address a situation involving police due to a domestic violence issue with my daughter. As a result, I couldn't make changes to my flight in time. When I contacted EasyJet the next day, they didn't offer me a change of flight for a future date. Despite providing the crime reference number, EasyJet only offered me £35, which I found unsatisfactory. This situation has taken nearly 1.5 years in family court to resolve, and EasyJet's response has been disappointing. I used to be an EasyJet Plus customer but have not renewed my membership or booked any flights with them since due to their lack of consideration in special circumstances like this involving domestic violence and the need for stability and safety for my daughter and grandchild.

We were scheduled to return to Manchester from Tenerife South airport on Saturday, June 22nd. Our flight, initially set for 9:05pm, faced multiple delays. Upon arriving at 6pm, we were informed it was postponed until at least 11:17pm. After waiting in a small and hot tunnel for over an hour, we were later informed that the flight would be postponed until Sunday afternoon due to service issues at Manchester airport and flight crew flying hour limitations. We were then made to wait an additional two hours to be assigned a hotel, which we had to pay a taxi fare for as no buses were available. Our flight eventually departed on Sunday at 2pm. Our claim was denied, citing reasons beyond their control. We believe we deserve compensation for the inconvenience and the mishandling of the situation which caused us significant stress.

I am disappointed with EasyJet's customer service. I made a name error when booking my flight and couldn't fix it online easily. Despite providing matching credit card and passport details during check-in, I couldn't rectify the mistake at the airport promptly. After an hour of proving my identity, I was asked to miss my flight for a lengthy verification process. Even after missing the flight, EasyJet couldn't verify my identity quickly and required me to purchase a new ticket. I feel frustrated as a software engineer knowing that the data to verify my identity is available online. I’ve been waiting on hold for an hour to contact customer service without success. If I have to buy a new ticket, it won't be with EasyJet, and I plan to share my negative experience widely. I demand a full refund and wish to file an official complaint against EasyJet.