Easyjet Customer Service Issues

I am writing not to complain but to compliment your stewardesses on easyJet flight EZY6990 from Alicante. As an easyJet Plus card holder, I witnessed a passenger being removed by the police for bullying your staff members Tania and Louise. This passenger's aggressive behavior towards them, particularly towards Tania, was unnecessary and frightening. Despite their professionalism and attempts to assist, he continued being rude. Regardless of who the crew is, no one should face such treatment while just doing their job. As a frequent flyer, I always appreciate the service I receive, but last night was different. I felt embarrassed for your staff who handled the situation admirably. These young women are dedicated to their job, and I hope this incident doesn't impact them negatively. Thank you, Yvonne.

I traveled from Paris to London Gatwick on flight EJU8322 on April 29, [redacted]. The scheduled departure time was 7:10 a.m. Paris time, but the flight left at 8 a.m. Due to this delay, I missed my connecting flight to Glasgow departing at 08:55 a.m. London time with the gate closing at 08:25 a.m. The London flight arrived at 08:06 a.m., but long passport control caused me to miss the gate closing. Despite contacting easyJet for assistance, the customer service representative was unhelpful and asked for 90 euros to change to a later flight at 18:05. After resolving the situation by purchasing a new ticket for a flight from London Luton to Glasgow departing at 12:40 p.m., I had to take a 1.5-hour train journey from Gatwick to Luton for 31 pounds. Unfortunately, the Luton flight, EZY71, was also delayed by an hour, departing at 13:40. This experience was stressful, tiring, and ultimately disrupted my plans in Glasgow, causing me to cancel an important meeting.

While booking a flight on June 5th, [redacted], I encountered an issue where the system kept defaulting to Tuesday flights instead of the Wednesday ones I was selecting. Although I carefully chose the correct dates, after finalizing the booking, I noticed one of the flights was still on a Tuesday instead of Wednesday. Within minutes of booking, I attempted to change the date to the following day but was surprised to see a £32 "admin" fee for the change, even though the flight change cost was £0. I find this charge unfair as it was a system error that caused the issue, not a mistake on my end. I believe it's unreasonable to penalize me for correcting a mistake caused by the booking algorithm.

Upon our return from Ibiza on April 30th, we discovered our baby buggy was damaged while on flight EZY8652. We promptly reported the issue upon arrival at Gatwick (N) and have since been in communication with the Damaged Baggage company, referencing UK391338. Unfortunately, the suggested replacement options do not meet the same standards as our original Maclaren buggy. The alternatives provided have a lower weight capacity at 22 kilograms compared to the Maclaren's 25 kilograms and are significantly heavier at 7.5 kilograms versus the Maclaren's 4.5 kilograms. Despite not having a receipt for the initial purchase, the Damaged Baggage company is only willing to offer 50% of the cost for a replacement. Reviewing the baggage terms and conditions, I cannot locate any clause stipulating this policy regarding receipts. It feels unjust to change the conditions arbitrarily without clear disclosure in the baggage terms. I urge you to honor the full replacement cost rather than imposing new limitations unilaterally. Prior to pursuing legal action, I kindly request clarification on this matter. Thank you for your attention to this issue. Trevor Weaver

To whom it may concern: My name is Nancy Q. Faulkner, and my confirmation number is EWXM6JP. On Tuesday, May 7, [redacted], I flew from Rennes to Nice on flight EJU1648 with a carry-on and my purse. Today, Friday, May 10, [redacted], I returned from Nice to Rennes on flight EJU1648. At the boarding gate, I was instructed to put my purse inside my carry-on, but it didn't fit. After being charged 60 Euros to check my bag, I felt overcharged, especially as the flight was not full like my first one. I would like to request reimbursement for the hold baggage fee. Thank you for your attention to this matter. Nancy Q. Faulkner

Our flight EZY6758 on 9th May [redacted] was delayed, which caused us to miss our bus transport home. This led to us having to take a taxi, incurring additional costs of £60. We have a receipt for this expense. Since we are unable to claim this through our holiday insurance, we are seeking compensation from EasyJet. The holiday ended on a stressful note due to these unforeseen circumstances. The overall travel experience with EasyJet was disappointing. There was a lack of communication during boarding, where we stood in line for an hour without any explanation. There were no announcements or staff available to provide information. Subsequently, we had to wait for a slot for 2 hours on the plane. Missing our transport home was a frustrating conclusion to our travel troubles. We are looking forward to your response. Nicola Paryag Bernadette Kenndy

I am reaching out for urgent assistance regarding a holiday trip booked for Faro, Portugal departing on May 22, [redacted]. I was listed as the second passenger, with B. Shah as the main contact who is currently unable to sign in for check-in. Despite sending an email a few weeks ago, I have not received a response. I need to check in and print all necessary documents for the 4-day trip. The holiday reference is H[redacted]1 and the flight reference is EWKX3GR. I have an EasyJet account, but the holiday booking does not appear on it. Please respond to my email promptly as the departure is in 8 days. If email communication is not feasible, kindly provide a contact phone number for direct assistance. Sincerely, Sian J.

Dear Customer Service, I am writing to address an issue I encountered during my recent trip to Morocco. The outbound flight was delayed by 4 hours and we had to change planes. My travel agent, Claudia from Flight Centre, submitted a complaint to EasyJet on behalf of my husband and me but we have not received any response from the airline. I kindly request your urgent assistance in looking into this matter. Thank you for your prompt attention. Sincerely, [redacted]

On April 11, [redacted], your flight EZY8149 from London Gatwick (North Terminal) to Agadir (Terminal 1) departs at 06:00 from gate 22A. Passengers MOHABEER, P. and THAKUR, S. should drop their bags off at the bag drop area 2.5 hours before departure and keep in mind that the gates close 30 minutes prior to departure. Remember to bring only one cabin bag with a maximum size of 56 x 45 x 25cm, and have your photo ID such as passport or national identity card ready for security checks. On April 19, [redacted], flight EZY8894 from Marrakech to London Gatwick (North Terminal) departs at 10:15 from gate 21D for passengers MOHABEER, P. and gate 21E for passenger THAKUR, S. Bag drop closes 60 minutes before departure, and cabin bag size restrictions apply. All passengers must have their boarding passes stamped at the easyJet Bag Drop desk due to local customs rules. Gates close 30 minutes before flight departure, so ensure you arrive on time.

Hello, I flew from Pisa, Italy, to Luton, London, on flight number [redacted] with booking reference EZY2304. Originally scheduled for a 16:20 departure, I received an email from Easyjet on May 14th informing me of a time change to 16:10. However, upon checking the website on the day of my flight, I discovered that the departure time was actually changed to 15:10. This error caused us to rush to the airport an hour earlier than anticipated, disrupting our last day of vacation. I wish to file a complaint regarding the inconvenience caused by Easyjet's misinformation and request compensation for the unexpected changes and resulting last-minute adjustments we had to make. Kind regards, Nikita J.

I was on flight EZY153 from London Luton to Inverness this morning. The departure was delayed from the expected time of 09:40, causing inconvenience. As a disabled passenger, accessing the airport main food court was not possible, highlighting a lack of support for passengers like me in special assistance. The delay itself is understandable, but the lack of facilities and food options near special assistance needs to be addressed. Disabled passengers should not be left in such situations. A better solution is required.

I was on flight EJU2814 on May 22, [redacted], from Palermo to Milan Malpensa with a group of 13 people all in the speedy boarding section. During the flight, one of the flight assistants was observed sleeping for the last 30 minutes, leaning over his knees. When my friend attempted to take a photo, the other flight attendant reacted rudely, threatening her and prohibiting the photo, mentioning potential repercussions involving the captain. This incident was concerning, and we would appreciate EasyJet addressing why the flight attendant was sleeping, why the other attendant was so impolite, and how EasyJet allowed this behavior. Your prompt response would be valued; otherwise, I may need to share a negative review about this experience.

On May 20th, I booked a flight with Easy Jet (Booking ref: EWJZPHS) from Stuttgart (STR) to London Gatwick (LGW) on Flight #EZY8524 which was scheduled to depart at 10:15 but left 1.5 hours late. As a 74-year-old with knee replacements and hearing impairment, I requested assistance. Despite assurance from a stewardess that I would make my connecting Norwegian flight at 13:30, multiple malfunctions with various transportation devices caused delays. Unfortunately, I missed my flight and had to purchase a new one for $[redacted].40, which is a significant cost for me in retirement. This experience left me upset, especially due to the lack of empathy from the staff. When trying to fill out a form online to report this, I faced challenges with understanding the security measures. I use Bank of America with account #[redacted] and reside at 85 Henry Ct. Tracy, CA [redacted]. Contact me at [redacted] or 1-[redacted] if needed.

Upon returning from Almeria on May 19th on flight EZY8164, I experienced an uncomfortable incident with a female stewardess. I was wearing a money belt and requested an extension belt to keep it on. She provided the extension but insisted I move from my emergency exit seat to a different one due to safety regulations. Despite my original seat being 10c, I was relocated to row 9 near the window. She then suggested I could stay in that seat despite it not being suitable for my height. I had difficulty getting to my new seat initially due to the passenger in front reclining his seat during take-off and landing. I returned to my original seat once we were airborne. Prior to landing, she publicly instructed me to move back to the window seat, drawing attention to the situation. Her lack of discretion and insensitive handling of the issue left me feeling embarrassed. This behavior was unexpected from an airline I have always used without incident. I urge them to investigate this matter further.

My friend and I had our bags tagged for the hold, but were then told to put our handbags inside our suitcases. As we were attempting to do so, the desk attendant abruptly pulled us out of line, which was embarrassing. Despite a four-hour delay, we were puzzled as to why this was necessary when our bags were going in the hold, while the other staff member let the rest of our group proceed. We arrived at 2 pm for the EZY609 flight from Liverpool to Belfast on May 16th. It is important for the attendant to understand that customers like us contribute to her job, and showing courtesy is crucial. I understand the one-bag policy, but adherence to rules should be consistent.

I have been attempting to reach customer service for the past 30 minutes, calling internationally. The phone line does not provide information on the queue status. Contacting easyJet's customer service has been a frustrating experience. I simply need to adjust my title details on a booking, which is currently restricted, requiring me to reach out to easyJet. It has become a nightmare. Changes are necessary for your phone system and booking procedures. Kindly email me the best international contact time for reaching out to easyJet. This whole situation is a nightmare!

My wife and I took flight [redacted] from Faro to Liverpool on 28/5/‘19 with booking reference EVX2FX1. I had paid in advance for 2 hands-free cabin bags and double-checked with EasyJet about weight restrictions, which they confirmed there were none. However, during check-in, the staff member insisted the bags were too heavy, even though I confirmed the weight beforehand. She made me demonstrate the size and weight in front of everyone, which was embarrassing for me at 71 years old. When I explained the bags were going in the hold, she still gave me a hard time. This experience was unpleasant and she was very rude. I have flown with EasyJet many times without any issues before. Please look into this matter. Thank you. - David G. Ashcroft.

On May 30, [redacted], I made a reservation for Easyjet's flight [redacted] from Prague to Freiburg for June 4, [redacted]. Unfortunately, my plans changed suddenly that same afternoon, and I needed to cancel the flight. The booking was made under the name Doris Faye with a booking code of EX84HQ8. From 12:00 noon until now at 20:45, I have been attempting to cancel this reservation. Despite enlisting the help of two others and navigating through the Manage My Account section repeatedly, we were unable to find the cancellation option. Our attempts to contact customer service by phone were also fruitless as all numbers we tried were out of service. I was attempting to cancel well within the 24-hour window for a full refund if only the website had been more user-friendly. I kindly request a full refund to my credit card. It is disappointing that after having a great experience with Easyjet last year, I have encountered such difficulty this time. This situation has been very stressful, and I hope for a smoother process in the future.

I have a complaint about one of your crew members on the DBV to BFs flight on 29th May. The flight attendant, Joanne, was on her phone while passengers were getting to their seats. When my daughter explained she didn't have earphones, Joanne warned her loudly in front of everyone. The situation escalated when the manager, Glenn, attempted to intervene but Joanne continued to be confrontational. It was a distressing experience for my family, especially due to my health condition. Having previously worked for British Airways and Servisair, I am appalled by Joanne's unprofessional behavior. I would appreciate your response to address this matter as it reflects poorly on EasyJet. Thank you, Jayne Termonia

Booking Reference: EW2PTZT Seats Allocated: 30F & 31D To Whom It May Concern, I want to bring to your attention that despite being allocated the mentioned seats in my booking, I found that they were not available on the seating plan. When I inquired through the chat service about switching to seats on the plan, I was informed a fee would be required for the change. Although I have flown with easyJet numerous times and have typically been content with my assigned seats, this time I am dissatisfied with the seats provided. I even contemplated paying for one seat to ensure our travel together, but unfortunately, this isn't feasible due to the seats not being on the plan. It's disappointing to be placed in the back row of the plane when other options are accessible. While I appreciate that our upcoming trip to Vienna on June 1st and returning on June 4th has provided us with adjoining seats that are not in the last row, I am dismayed by the allocation for our flight on June 23rd. Sincerely, Janice Riley