Direct Express Customer Service Issues

I paid extra for overnight shipping, but it's been three weeks without my package. I tried calling customer service, but my phone seems to be blocked. I am frustrated and considering leaving Direct Express by the end of the month. The process to order another card is too complicated. I need Direct Express to address this issue promptly.

I have noticed unauthorized charges totaling $4.99 on my account five times. These charges are linked to my Google account. I have already reported this issue to Google. However, I want to dispute these charges as they were not authorized by me. I have spoken to two customer service representatives at Direct Express, but the call was challenging due to loud music and long wait times. I am requesting an investigation into these charges and a refund for the unauthorized transactions. I did not make any purchases for $4.99 repeatedly, as stated by Direct Express.

In May [redacted], the Social Security Administration was supposed to have set me up with direct deposit, but due to my memory loss from previous electroshock therapy treatments, I was unaware that I had an account with Direct Express in [redacted]. I have not received my card, and it has been three months since I last received a paycheck. I have been unable to reach a person for assistance, only receiving automated email responses. This situation has led to me being evicted and homeless. I am experiencing severe mental distress, and I am considering seeking legal help. I demand resolution from Direct Express and the Social Security Administration. Thank you, Marsha W.

I contacted Direct Express on July 5th to dispute a transaction, which took 2.5 hours due to long wait times, the first issue. Despite declining twice to cancel my card and request a replacement, they proceeded to cancel it without my consent, the second problem. Direct Express allegedly sent out a new card the next day, but I have not received it in 10 calendar days, marking the third problem. When I call their customer service line at [redacted], I struggle to get information about the status of my replacement card. Additionally, I was informed about a form that needed to be completed and returned by the 19th regarding the disputed charge, yet I have not received that form either. If these items do not arrive by Monday, I am unsure how to communicate with Direct Express. The lack of professionalism in handling these issues needs immediate attention from Direct Express to better serve their customers.

While recovering in the hospital after my surgery in April, I faced issues with unauthorized changes to my Direct Express card PIN and missing funds. Despite efforts to resolve it through Social Security and the police, I am still missing $[redacted]. I had to cancel the compromised card, and my new card seems to have been misused. I urge Direct Express to assist me in recovering my funds promptly and investigate the fraudulent activities on my account. Communication has been challenging due to my current inability to speak, and resolving this matter is crucial for my financial well-being. Your cooperation in addressing this matter would be greatly appreciated.

I recently got the Direct Express card over a month ago for my SSDI payments. My funds usually hit the card by the 3rd of each month, but currently, I only have around $1 left on it. I'm homeless in Florida and urgently need $[redacted] to buy a Greyhound bus ticket back to Greenville, South Carolina. This was supposed to be a short trip that went wrong, and I need to leave as soon as possible, preferably tomorrow. If there's a way for me to overdraft on my Direct Express card to cover the bus ticket, it would help me avoid being homeless on the streets until August 3rd.

I am a U.S. citizen residing in Uganda, receiving Social Security retirement funds through Direct Express for a decade. Unfortunately, the card was cancelled in May due to a misunderstanding regarding phone numbers, and a replacement sent to the American embassy in Kampala has not worked since. Despite assurances from Direct Express that the issue is resolved, I have been unable to access my funds for almost 3 months, facing difficulties contacting them due to the cost of calls to the U.S. A supervisor mentioned lifting a suspension on July 20, but the problem persists. I have tried numerous times to use the card without success. I am seeking a resolution to this matter and assistance on transferring funds to my Ugandan bank account or my sister's U.S. Citibank account. Your help in resolving this is greatly appreciated. Thank you, E.N.

My account has been hacked multiple times with no resolution in sight. The fax numbers provided are ineffective, and the email does not work for sending compromised information. I've received contradictory information from numerous rude representatives, which has only added to the stress of being a victim of multiple hacks. Despite the company allowing 10 days to respond, I'm still awaiting a response after 6 business days with no mail received. Trying to follow their instructions via fax and email has been futile as my attempts are being rejected. This lack of cooperation seems like a deliberate tactic to avoid compensating me for the fraud on my account. Given my limited income from social security, dealing with this fraud is extremely distressing. I've experienced humiliation, disrespect, and being yelled at during this process, making me lose trust in this banking institution entirely.

My mother, Shirley Harmon, is being taken advantage of by her youngest daughter, Eyve Ross. Eyve, who is a substance abuse user, has been stealing Shirley's money and has unauthorized control of her Direct Express card. Despite our efforts to get a replacement card and change the address with Direct Express, the call has been mysteriously disconnected multiple times after long hours on the phone. Shirley, who is currently in the hospital, urgently needs a new card to be sent to [redacted] Clifford Ave, Rochester NY [redacted], as she has not had access to her money for almost a year. The frustrating part is that due to not having the card, she doesn't know the number to expedite the process. The customer service representatives we spoke with just transfer calls back to the initial steps, which has not been helpful in this delicate situation. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you.

I am disabled and have faced issues with my payee who handled my card information. The last payee is unreachable, leaving me unable to access my funds. When I tried to update my payee and address, I was removed from the location where my new card was sent. I require help to locate the remaining funds, which are crucial for me. The needed details include my social security number or card number for retrieval. The previous payee closed my account and invalidated my card, complicating the situation further. I am unsure how to track my funds or disability benefits. Any guidance or assistance provided will be highly valued. Your support in resolving this matter would be greatly appreciated. Thank you. - M.P.

The customer service hotline is beyond frustrating and utterly disgraceful. In the past half-year, I've faced extreme challenges reaching a representative. Spending up to 3 hours on hold, only to get disconnected and restart the wait, has become the norm. Lately, it's even worse with no option to hold; a recording acknowledging high call volumes advises calling later, then abruptly ends the call. This situation hardly qualifies as customer service. A reliable alternative contact number for live assistance is desperately needed.

I have noticed multiple unauthorized charges on my account from DoorDash. Despite reaching out to DoorDash for assistance, the issue remains unresolved. On June 3, [redacted], there were three charges of $27.17 each for a Taco Bell order that I did not make. Additionally, I canceled my Amazon auto pay but continue to see charges deducted from my account. DoorDash also needs to refund me for the Dash Pass charges of $9.99 each. I have already canceled the Dash Pass membership, yet DoorDash keeps deducting the fee. I am requesting a refund for all the unauthorized charges, both from DoorDash and Amazon, to be returned to my Direct Express account. Additionally, I would like to ensure that Amazon is blocked from making any further deductions.

My spouse used my Direct Express Card to set up recurring internet payments without my consent. We only agreed to a one-time payment, but they continued to withdraw funds for five months. Despite multiple requests to stop the service, they kept billing us. The recent charge of $[redacted] on August 3, [redacted], has prompted me to contact them again. They advised me to file a dispute, but I simply want a refund. The internet provider in question is Fiesta Internet in Carl bid, California. Any assistance in resolving this matter and recovering my money would be greatly appreciated.

Dear Community Members, I have been taking care of my grandson since he was 5 months old, with limited interaction with his mother, R.S. Lawrence, who has various struggles including being bipolar and schizophrenic. Due to her behavior, I made the decision to sever ties with her in November. Recently, her husband mentioned that she had expressed disapproval of us owning birds and bird food, which are actually my grandson's pets. We relocated to avoid conflict, but despite being in the same state, she has not made an effort to see us, except for one confrontational visit. My grandson, who is turning 20 soon, is doing well academically, as confirmed by his testing doctor. I handle most expenses with my card while he manages his own for personal items. I am open to discussing further details if needed. Thank you.

My Direct Express card is not working. I have been in contact with customer service almost 20 times over the past two days to transfer the money to Cash App so that I can access it. Despite numerous attempts where they assured me it would work within 2 hours, the issue remains unresolved. Now it's Monday, and I am back to square one. I am at a loss and desperate for the funds. I have even tried going to a bank, but I am unsure of my next steps. The only option left seems to be getting a new card sent to me, but that will take two business days, during which time I risk losing everything.

My Direct Express card was deactivated in March [redacted], and my Social Security benefits have been accumulating until March [redacted]. Recently, I switched to receiving my benefits via mail and would like to transfer the approximately $14,[redacted] to my bank account. Unfortunately, Direct Express will not issue me a new card to access the funds, causing inconvenience as I had to return to work to support myself and my companion. I have been attempting to contact them without success as I don't have a card or PIN to verify my account. My full name is John M. Adair, and I reside at [redacted] Mira Flores, San Pedro, CA [redacted].

I opened a Direct Express account over ten years ago where my SS pension is deposited monthly. I need to wire money into my account but require my account number and routing number. It seems like the phone numbers provided all lead to the same lost or stolen ATM card reporting location. I have tried calling at least 20 times in the past week, with most calls getting dropped after 20 minutes on hold. Only managed to connect four times. I am looking for the actual customer service number, if you could assist me in finding it.

My card was cancelled, and unfortunately, my August payment was directed to that closed card. I visited the Social Security office twice, but they couldn't assist. Direct Express explained that I needed to go back to Social Security. It's been a frustrating back-and-forth because Direct Express advised contacting Social Security, while the Social Security office instructed me to reach out to Direct Express. I emailed my ID to [redacted] in hopes of securing a new card for my August payment or having the funds transferred to my new bank account promptly.

On August 9, [redacted], I initiated a $[redacted] transfer from Direct Express to my checking account as I typically do monthly for rent expenses. Unfortunately, my rent check bounced as my bank only had a record of a $[redacted] transfer in July, not the $[redacted] transfer in August. Consequently, I had to incur fees to close my checking account and cover the shortfall. This issue has never arisen in the past, and it's causing me undue stress. Receiving the missing $[redacted] back would greatly alleviate my concerns about paying the upcoming rent installment. I appreciate any assistance you can provide in resolving this matter promptly. Stay safe and thank you for your attention. Best regards, Janis A. J. Email: [redacted]

I called today around 6:40 PM Central Time with my elderly mother who lost her card. After waiting on hold for over 30 minutes, the employee who assisted me was extremely rude and impatient with my elderly mother. I explained that she is hard of hearing and going through chemo and radiation treatments. Despite offering to help her through the verification process, the employee insisted that she answer questions unassisted, which I believe is a violation of the ADA. Additionally, he abruptly hung up on us, forcing us to call back and wait on hold again to report the lost/stolen card. This experience was disappointing and unacceptable.