Direct Express Customer Service Issues

I requested a new Direct Express card to replace the lost one on May 27. They stated the delivery would take 5 to 10 days. It has now been significantly longer, and when I contact Direct Express, the automated system claims there is no active card linked to my social security number and then disconnects the call. I have attempted to get through at least [redacted] times. Two of my payments were supposed to be deposited onto that card, and I am now left with no funds and no support system to rely on. I reached out to the social security office, but they were unable to assist me. I am in urgent need of help as this is my sole source of income.

I am writing on behalf of my brother, Joe M., who was hospitalized in December [redacted]. Unfortunately, his wallet, including his Direct Express debit card, was lost during his stay. As Joe's sister and now his caregiver in North Carolina, I have been attempting to secure a replacement card for him. I have applied to serve as his representative payee and am awaiting confirmation from the Social Security office. Joe's benefits were previously deposited onto the lost Direct Express card. Despite my efforts to reach out to Direct Express and the Social Security office, I have been unable to obtain assistance due to not having the card or PIN numbers. I do, however, have the routing and account numbers available.

On April 7, [redacted], a charge of $63.71 appeared on my card without my authorization. I noticed this charge the next morning and contacted Direct Express. After speaking with a representative around April 8th, I was assured that the issue would be investigated. I received a form to fill out, explaining that I did not make this purchase from a company called TOP QUALITY ONLINE SHOP FO [redacted] NM UNITED STATES OF AMERICA. Despite an investigation being conducted and a temporary refund issued, it was later reversed. This situation is concerning as it involves my grandchildren's funds, and I am dissatisfied with the outcome. I urge for the refund to be processed to my new card ending in [redacted], as I need to purchase medical supplies for my disabled grandson. Thank you for your attention to this matter.

I need you to straighten this matter out with my Direct Express card. The card number is [redacted]. My date of birth is 10/13/[redacted]. I appreciate it if you can help resolve this issue with Social Security in Bethlehem, PA. I need you to fix the problem so my card works at the ATM and update my balance with the stimulus check amount I haven't received. Thank you for your assistance in straightening this out and reactivating my benefits.

I have not received my Direct Express card as Social Security has my incorrect zip code, which seems to be the reason for the issue. I have been trying to resolve this for over a month. Social Security claims their computers are having trouble accepting my zip code, which is [redacted] instead of my correct zip code, [redacted]. My name is Martin Wachocki, and I live at 33 Teen Challenge Road, Rehersburg, PA [redacted]. There should be payments for May and June totaling $[redacted] each on the card, along with roughly $[redacted] that was sent back to SS from my account. Neither SS nor I know how the zip code was changed. Please assist me as soon as possible since I am in a difficult financial situation. Unfortunately, I can only be reached via email as I do not have access to a personal phone. Thank you for your help.

I noticed some missing cash yesterday, June 22, [redacted]. I've been trying to access my transaction history, especially the ones from a gas station, because there seem to be many double charges that I'm disputing. I don't have the time to keep attempting this, so if possible, please send me the payment and charge history for June. My name is Angela Mendez, and I would like it sent to the same card I've always used: 5[redacted] 5[redacted], expiring on 10/31/[redacted]. You can reach me via email at [redacted] and by phone at [redacted]. I've tried all your apps with no success. It's frustrating to be on hold for hours without getting through. Please address this promptly as it's becoming overwhelming to navigate through the issues with your services. Thank you.

As a retiree living abroad and receiving Social Security Benefits through Direct Express, I have encountered significant issues with my card being blocked every 6 months for security reasons. Despite numerous calls to Customer Service to reactivate it, the problem persists, leading to excessive international phone expenses totaling over $[redacted] in a year. Recently, my card was suspended for suspected fraud after only using it for ATM withdrawals. Direct Express requested multiple personal identification documents, including my passport, then later asked for my Birth Certificate and Social Security card, which seems excessive and unusual. I am now left without access to my funds for almost a month and hesitant to send more personal information via email. I am seeking advice or similar experiences with Direct Express.

I've been attempting to transfer funds online from my Direct Express account to my Wells Fargo checking account in Virginia, USA without success. Despite using the website multiple times, the transfers have consistently been reversed after a few days, never showing as pending in my Wells Fargo account. I've tried using both the Virginia routing number and the wire transfer routing number for Wells Fargo, but neither worked. I am confident there are no issues with my accounts that would be causing this problem. I used the security code from my Direct Express card, but the transfers still did not go through. I am currently in Portugal and in urgent need of accessing my funds. Can someone help me figure out what's causing this issue and how to resolve it? Please contact me via email at [redacted] as my regular cell phone is not working. Thank you, Angela Foehl

Every month on the 1st, I receive my money on my card like clockwork. However, when I attempted to pay for my hotel stay, my card was unexpectedly declined. This situation has left me unable to check my current balance, make withdrawals, or purchase essential items like food. Due to previous identity theft issues, I urgently need to update my email address, phone number, and PIN on file. Ensuring that I can access my card balance, settle my hotel charges, and obtain funds for necessities is critical. My updated phone number is now [redacted].

Hello, my name is Yvonne D. Jackson. I've been trying to contact your office to discuss the issue I'm facing with my new card applications. I applied for a new card on 06/22 and expedited it, but the package got interrupted and is being sent back to Texas. Additionally, I applied for another card on 06/27, which was supposed to arrive today, Fri, July 1. However, I have yet to see the FedEx delivery. I have been trying to call the customer service number, but it says the call volume is high. I have a tracking number 1Z6Y0F[redacted]09S and was expecting another tracking number. I urgently need my card today to pay bills. Please reach out to me via email or phone at [redacted]. Thank you, Yvonne Jackson. I am eager to receive my card today.

I applied to renew my card as it is expiring next month. However, upon doing so, my current card got deactivated, and I can't use it until I receive the new one in about 10 days. I've been trying to contact them, but the automated system just informs me that the new card is on its way without an option to speak to a representative. Is there a direct number I can use to bypass the automated system and speak to a customer service representative from Direct Express directly?

I have been trying to resolve issues with my card and mobile app password all day. My card only works with PayPal, but I need it to pay for a virtual dermatologist appointment. The $10 payment didn't go through, and I urgently need assistance. Despite contacting my bank multiple times, I have not received any help. The mobile app's "help" feature only states high call volumes and suggests using the app for solutions, which is unhelpful if I can't log in. Additionally, I experienced a delivery order cancellation due to a phone number error, resulting in a $[redacted] hold on my account, which seems to be erroneously marked as closed or empty.

I experienced issues with my Direct Express card after getting paid on Wednesday night. I reached out to customer service but struggled to get through for 24 hours. While waiting, I received an alert about unauthorized access to my account. Following the security concern, my husband and I changed the card's PIN. Soon after, I received conflicting text messages about the status of my PIN. When I finally connected with customer service, they instructed me to wait two hours to unlock my card. However, even after waiting three hours, the card remained invalid. Attempts to check my balance were unsuccessful as well. After being disconnected from a long hold, I have been persistently trying to address this issue to access my funds for essential expenses.

My wallet was stolen on June 13, [redacted], and I reported the theft, getting a replacement card issued. However, I have yet to receive it. I have lost more than just a monetary value, including all my money, my ID, and my food stamp card. I have tried calling Direct Express over 30 times to request a new card, but I keep getting a recording due to a high call volume, and then the call disconnects. I urgently need access to my funds as my phone service is about to be disconnected at midnight, causing me to incur late fees. This situation is frustrating, and I am seeking assistance on how to expedite the process of getting a new card.

I have contacted representatives multiple times to unblock my DX card, which is currently under fraud suspension. This may be due to attempting to pay my Honda car bill several times and entering incorrect details, resulting in the card being denied. The helpful fraud department representative requested photos of my driver's license, name, and phone number with reference number [redacted]33 through email, which I promptly provided on Monday afternoon. Despite this, my DX card remains locked, and I have made six unsuccessful attempts to reach Direct Express, enduring long wait times of over an hour each time. Assistance is greatly appreciated. Thank you, Joseph J Deering (last card digits [redacted]).

I used an ATM and discovered I only had a balance of $63.50. When contacting Direct Express customer service, a representative named Devin was very helpful. He informed me about a potential cell phone internet fraud situation where multiple websites accessed my information and withdrew several hundred dollars from my account. He mentioned a 24-hour window to stop the transactions, so I took action. Now, I am disputing various transactions from different websites that occurred between July 2nd and July 5th at 2:00 a.m.

On July 1st, I used my regular ATM and encountered issues where it asked me to remove my card but did not dispense it. This caused a lot of frustration as I rely on this card for bills and supporting my children who receive SSI. After contacting support and paying extra for expedited service to replace my card, I was assured I would receive it by Wednesday. However, I still haven't received it, and without the card number, I can't access my account using my social security number. I've been unable to reach a live person for assistance despite trying multiple times, and it's becoming increasingly stressful as I have urgent financial obligations. Any help would be greatly appreciated.

I am looking to speak with a representative from Direct Express. Last week, they expedited my card after an issue at the ATM. I was told that the latest I would receive my card was Wednesday. However, I have not received it yet. I have bills to pay and a daughter to take care of. Every time I call, I am unable to access my records. I have tried multiple times with no success. I am frustrated and worried something may have gone wrong in the process. I need assistance as soon as possible. Thank you.

On July 1st, I used an ATM, but it took my card without returning it. After multiple attempts to contact customer service, I finally spoke with a representative who assured me they expedited a new card to be delivered within two business days. However, as of Thursday, the card has not arrived. I am unable to access my account without the card and have been unable to talk to a live person to resolve the issue. I rely on my social security funds for living expenses and urgently need access to them. I am frustrated with the lack of communication and support. All I ask for is to speak with a live person and get clarity on the situation so I can plan accordingly.

Hello, I am reaching out regarding my 88-year-old mother, who experienced issues with her card access at the end of February. Despite contacting customer service and receiving a new card, she is still unable to make withdrawals or payments. The customer service team requested proof of her identity, first asking for a scan via email, then by mail. After following these instructions, she was advised to visit a social security office, which is challenging as we reside in France. We have contacted the social security office at the embassy in Paris, and they instructed us to send a certified copy of her ID via mail through our town hall. They also provided a form to set up future payments to go directly to her bank account. While the first payment reached her account in June, the card remains unusable. Every time she contacts Directexpress, they claim to be denying her identity. We are now seeking guidance on how to transfer the remaining funds on her card to her bank account, where she currently receives her social security benefits. Unfortunately, our attempts to communicate this request via email to Directexpress have gone unanswered. Thank you