Direct Express Customer Service Issues

I need assistance with my card issue. I need to know if the lost card has been safely received back. I require a refund for the missing card and any charges. Please expedite a replacement card and refund to my account. You can contact me via email at [redacted] or phone at [redacted]. My name is Jonathan C., residing at [redacted] Center Boulevard, Las Vegas, Nevada. Kindly update my address details as needed. My birth date is June 20th, [redacted]. If the card is not in the mail, I request a direct deposit for a new card promptly.

In December, I requested a replacement Direct Express card due to unauthorized charges, but the new card with correct address arrived with the wrong zip code. After speaking with a representative, another card was expedited to the correct address but encountered issues with the zip code again. Despite my efforts to provide the correct zip code via email, I received a request for verbal verification. Unfortunately, the phone number on the old card does not connect me to a customer service representative. I am anxiously waiting to activate my new card to access my Social Security benefits and pay my rent promptly.

I noticed an unauthorized charge of $23.99 on my card earlier today around 9 a.m. I contacted the store to report this error, but they informed me that they were unable to assist me and declined to refund the charge. This is concerning as this money is crucial for covering bills and expenses for my children. I am frustrated by their response and feel that my concerns are not being addressed properly. I am reaching out for assistance in resolving this matter promptly. Thank you for your help.

My card has been missing for over a week, and I suspect it may have been stolen. Despite my efforts to contact Direct Express daily to report it lost or stolen, I haven't been able to reach a live person yet. The automated system states there is a high call volume and directs me to the website, which hasn't been helpful. I am worried about the possibility of my money being stolen and feel extremely helpless in this situation.

Jan 10 and Jan 3 - Urgent Help Needed! My replacement Direct Express Card has not arrived after 23 days, now 30 days overdue. I requested a new card on Dec 11 due to my stolen wallet and have not received it yet. I paid $13.50 twice for 3-Day Service which is now 30 days overdue. Despite the online status showing "in transit," the card is still missing. This delay has caused an eviction notice due to missed rent payments. I request a refund for the erroneous fee charges and $[redacted] compensation for the ongoing inconvenience. Please resolve this today and provide the compensation deposit with a tracking number to the same account. My address remains unchanged for verification. Kindly consider sending it by overnight mail. Thank you for your prompt attention.

I am having trouble getting help from a Direct Express representative as my social security number is not being recognized. I have sent two previous emails about my stolen card over a month ago, but have not received any responses. It has been difficult to contact a representative without my social security number and card number. I am feeling very anxious about this situation and would greatly appreciate immediate assistance. Thank you. Elizabeth L. [redacted] [redacted] Sunset St, Calexico, CA [redacted] [redacted] [redacted]

I recently noticed unauthorized transactions on my Direct Express Debit card from 1/18 to 1/19. The charges, totaling $[redacted].88, came from PESAFLOW in NAIROBI. Despite spending three hours trying to resolve this issue, I couldn't get a live person on the line for help. The automated system wasn't helpful, and I felt frustrated. In response, I withdrew $[redacted] from my card to prevent further issues. If I can't resolve this before the end of the month, I might have to switch my direct deposits to my local bank, where I can speak to a live person easily.

As a cardholder, I've had unauthorized transactions on my account twice recently. On 2-1-22, there was a $[redacted] transaction that I alerted Direct Express about, resulting in them canceling my old card and issuing a new one. Despite them saying they sent out the new card on the 3rd and the 13th, it never arrived. Someone in Mesquite, Texas, where it was reportedly delivered, changed the PIN and accessed my account. After numerous calls and promises from Direct Express, I still haven't received my new card, and the fraudster still has access to my account. I've reported this to authorities, but I urgently need my money back and access to my account restored. The situation has left me without funds for essentials. I am extremely frustrated by the lack of resolution in this matter. Sincerely, Cynthia Schaben [redacted] Record Apt426 Reno, Nevada [redacted]

I recently had to order a new card due to fraudulent charges on my account traced back to December. My wife accidentally left the card at Wendy's when she picked up food while I was hospitalized. Upon retrieving it, we noticed unauthorized charges from bot squad and Amazon Prime. I am determined to investigate where these items were delivered to potentially identify the thief and pursue legal action. My name is Christopher S., you can contact my wife at [redacted] as I am still hospitalized with health issues. Please reach out if you require further information. Thank you for your help.

I am reaching out on behalf of Judith Jackson (SSN: [redacted]-84-[redacted]) who did not receive her Social Security payment of $[redacted].00 for September [redacted]. According to Social Security, the payment was supposed to be loaded onto a Direct Express Card ending in #[redacted] issued through Comerica Bank. Despite contacting customer service as instructed, I have been unable to connect with anyone to address the issue. Judith was hospitalized during the last five months of her life, passing away on November 15, [redacted]. She applied for Social Security while facing serious illness. Unfortunately, the Direct Express card was never received. It seems like there may have been an error with the Social Security number she provided due to her health condition. I am inquiring about the possibility of reissuing the card or ensuring the payment reaches her mother, JoAnne Jackson, as her heir. JoAnne can be reached at [redacted] W. Layton Avenue, Milwaukee, WI [redacted]. I can be contacted at [redacted] for further assistance.

I have noticed fraudulent activity on my card and was promised a list of all the transactions on my account from January to December [redacted]. Supposedly, this list was sent to my address at [redacted] Northwest 11th Avenue, Miami, Florida [redacted] on January 20, [redacted]. However, I have not received it yet. I was instructed to sign papers disputing the transactions and return them to the fraud division by February 3, [redacted]. I haven't received these papers and I'm worried about meeting the set deadline. I want to avoid any disputes regarding non-compliance due to not receiving the necessary documents in time. I request someone from the office to immediately guide me to the fraud department or a supervisor for assistance in documenting this issue. My contact information is [redacted]. Signed, Eddie James Lewis.

Last night, I attempted to call about my card, but I did not have it with me. I struggled to remember one of the middle four-digit numbers and made too many incorrect attempts. The phone system indicated I exceeded the limit. This morning, I tried again, but the system is not accepting any input. At the gas station, the card was declined. I am hoping to either unblock my card due to multiple wrong attempts or request a new card. I am willing to pay extra for expedited shipping as my rent and electric bill are due soon. Thank you, and have a great day. I look forward to hearing from you soon.

I contacted Direct Express on January 31, [redacted], to report fraudulent charges on my card. I was advised that a new card would be issued, and I selected 2-day delivery, with the new card expected to arrive by Wednesday, February 2, [redacted]. However, as of Friday, February 4, [redacted], I still have not received the card. The SSDI funds deposited on this card on the 3rd of each month constitute my only source of income. I have been unable to reach Direct Express despite making six attempts throughout the day. Each time, after providing the requested information, I am informed that a new card was issued on January 31, [redacted], prompted to press 1 to speak with a representative if the card has not arrived within 2 days of issuance, then faced with a message about high call volumes followed by disconnection. This has occurred six times without success. I urgently require an alternative method of contacting this subpar customer service.

I am experiencing issues with my Direct Express card where I cannot make purchases, pay bills, or have automatic payments deducted. Several companies have notified me of payment declines despite having sufficient funds. I managed to withdraw cash from an ATM, but I cannot use the card for other transactions. I suspect my card may be locked and need assistance to unlock it. I have been unable to reach Direct Express customer service due to high call volumes and repeated disconnections. Urgently seeking a solution to regain access to my finances. My PIN is secure, and I have used the card for online purchases. Requesting Direct Express to address and resolve this matter promptly.

I have been trying to contact your company for several hours over the last two days without success. I am frustrated because I cannot reach anyone to help me access my account. I am also unable to provide my card number as it was recently canceled, and I am requesting a new one. Please reach out to me at your earliest convenience at [redacted]. Thank you.

Direct Express currently has my funds held due to a claim I filed for fraudulent charges. The claim is for four unauthorized transactions totaling over $[redacted]. I contacted them about my claim, but they are uncooperative and have frozen my account. I've been a customer for 21 years and now suddenly they are requesting excessive updates and not accepting my current information. It's frustrating and I feel like my money is being held hostage. I have all the required identification and just want access to my funds. I am at a loss for what to do next as they are not handling this situation professionally and have been rude during my interactions with them.

In January, I initiated a dispute with Direct Express on the 10th and opted to cancel the card to prevent further unauthorized charges. A replacement card was supposed to be issued on that same day and received within 5-10 calendar days. After waiting longer with no card arriving, I contacted customer service multiple times. They informed me that no replacement card had been received for all of January and advised me to call back in a day or two for a reissued card. My last call was on January 30th. Despite my efforts to reach them since last Sunday, February 6th, I have been unable to connect with a representative due to their high call volume. This delay has caused my utilities and rent to be overdue, putting my housing at risk. I am 66 years old, have no children, and am feeling extremely anxious about this situation.

I paid $13 for expedited shipping to receive my Direct Express card in two days. It has been 5 days, and I still haven't received it. I have called the customer service number multiple times each day, but the automated response always says all the agents are busy even when I call at 3 am. Please consider turning off the automated machine that disconnects customers.

I have been trying to contact you for a week now with no success. I am a single mother on SSI, and I urgently need my new card and funds. Every phone number I have called has resulted in me being hung up on, which is frustrating. I am unable to pay my rent or any bills without my card. I have even emailed Direct Express, but they have not responded promptly. This situation has been a nightmare, and I hope someone can assist me promptly. I would be happy to share my experience with Direct Express. Thank you for your attention to this matter.

I am seeking assistance in acquiring an account number, storage details, and cell phone information. Unfortunately, I do not have the bank account number, but I am in the process of closing my late son's Direct Express account following his recent passing shortly after his 32nd birthday. Seeking to retrieve the necessary information has led me to a significant wait time. To close his account, I have notarized paperwork through J.P. Morgan Chase bank to verify my identity, ensuring the transfer of remaining funds to me at [redacted] Berkshire J, West Palm Beach, Florida [redacted]. Due to my cell phone being out of charge, I can only be reached at [redacted]. I will be forwarding legal documents from Dallas, Texas, highlighting my son's personal details and Social Security information for closure of his storage unit and retrieval of possessions, particularly his cell phone that requires deactivation. Given the circumstances, prompt assistance is crucial to prevent any potential identity theft risks. Should this matter not be resolved promptly, I may have to escalate it to the FTC. The loss of my son has been emotionally challenging, and any support provided would be deeply appreciated. Thank you. Laraine S.