Direct Express Customer Service Issues

Hello, I attempted to reach Direct Express by phone to address an issue but was informed that my social security number is not in their system, which I know to be inaccurate. I have been a loyal Direct Express customer since [redacted], and this discrepancy concerns me. Even though I trust the operators I spoke to, this misinformation could be the result of an unknown issue like data corruption or hacking. The Westwood office in California has confirmed that my social security payments have been regularly deposited to my Direct Express card for the past year. However, the fact that I reported my card as stolen seems to have caused a problem in their records. I am owed a significant amount of money and I am requesting either a check for the owed amount or a new Direct Express card. I suggest contacting the social security office in Westwood, California to verify that I am listed as a recipient and that Direct Express is my designated payee.

I'm Staci LaCivita. Last Thursday, December 16th, I contacted customer service to request a new card and spoke with Lou. He advised me to call on Saturday morning, December 18th. Unfortunately, I have not been able to reach a representative since then, despite unauthorized transactions on my account since my last legitimate use of the card on November 9th at McDonald's. I paid $13.50 to expedite a new card, but I am struggling to get assistance over the phone. I have a fraud case number, but the lack of response is very frustrating.

E Shirts insurance company informed me that they attempted to issue a refund to my previous card ending in [redacted]. They were unable to do so as my card, linked to social security disability, does not allow refunds.

I have not yet received my replacement card, and it is crucial for me to access funds in my account as soon as possible. Some of my money was stolen on the third of this month, leading to Direct Express freezing my account. This situation was not my fault. As a result, I have lost my home and had to relocate due to being unable to pay my rent on time. I have been without food and drinks for days and have had only myself to rely on. It has been approximately ten to eleven days since the replacement card was ordered. Thank you.

I, Nadine Mak, recently disputed an unauthorized charge by Capital One on my card and was told by a representative that I would receive documentation by mail for review and signature. However, I have yet to receive this mailing and the fax number provided was incorrect. Despite my attempts to contact Direct Express, I have been unsuccessful with the automated message disconnecting my call. The unauthorized charge of $[redacted].58 was made on December 6th by Capital One, and I am seeking assistance in resolving this matter as I am unable to reach anyone for help. Thank you for any support you can provide. -Nadine Mak

I have not received my monthly deposit in my Direct Express account from Social Security. I have been receiving deposits on my Direct Express card since April [redacted]. I just received my new Direct Express card on December 2, [redacted]. I have not received any payment on my Direct Express card ending in [redacted]. I spoke to my Social Security caseworker about 15 minutes ago, and they informed me that they have not stopped depositing my money since April [redacted]. They said it is Direct Express's responsibility to transfer my money to my new card. Please deposit my December [redacted] payment as I have still not received it.

My client misplaced her Direct Express card and requested a replacement about three months ago, but it has not arrived. Despite confirming her address with the Social Security office, their advice was to contact Direct Express. Unfortunately, the Direct Express customer service line only prompts for a card number or social security number, leading to a dead end without the necessary information. We have been unable to reach a human representative as every attempt ends in the system hanging up on us. We are stuck in a loop with the automated system and cannot find a way to get through to speak to someone about the missing card.

1. I accidentally left my bag in my sister's car, and I'm two hours away from her. I need money to buy food for my daughter until she can send it back to me. I've been trying to get assistance, but every time I try, I get redirected to a page that wants to charge me almost $50 instead of offering help. It's frustrating, and I'm getting really anxious about it. 2. As a survivor of a traumatic brain injury, I struggle with short-term memory loss. I changed my PIN earlier this month, but I wrote it on a piece of paper that's in my wallet, which I can't access now. I need to change my PIN number but am facing some difficulty due to my situation.

My Direct Express card expired in October, but I received a new card that became effective on November 1st. My old card never gave me any issues. However, my new card has been declined around 5 or 6 times by different merchants. Recently, the cashier at my go-to gas station mentioned that my card was declined even though there were sufficient funds. I had to use their ATM to withdraw cash for the gas, incurring withdrawal fees. Can someone explain why my new card is being declined repeatedly?

A few months ago, I requested a replacement card, but it never arrived. I suspect it was taken from my porch. I've changed phones and emails due to access issues. To resolve the situation, they requested my email, phone number, or a copy of my ID. I sent my ID copy but have not received further assistance. I urgently need my money from my disability check. Please send me a new card promptly so I can access my funds without delay. The constant back and forth is frustrating, and I just want my money accessible.

I am contesting a charge made to my card on November 9th for $41.20 by USCC IVR U.S. Cellular Company for a service charge. I did not authorize this purchase as I no longer have the phone it was supposedly added to. I am unsure how this information was obtained since I lost that phone a while back. The last four numbers of the card charged are [redacted], and the transaction number is DIAPER[redacted]3 on November 9, [redacted].

I requested a new card with a new account number as the original one was sent with the wrong zip code, causing it to be returned by UPS. When I asked for a replacement, I was informed that UPS listed my address as incorrect. Despite having the correct street number, city, and zip code, the address should have also included "Pittston Manor." It's worth noting that this address refers to an assisted living facility, and the front door requires the deliverer to ring for access. This could have been the reason for the confusion. I am in urgent need of the new card by 01/03/22.

I am dealing with a dispute regarding two charges on my Direct Express card, which led to the deactivation of the card ending in [redacted] due to fraudulent activities. Prior to the deactivation, there was an additional unauthorized charge of $[redacted] from the same company, resulting in a total loss of $[redacted]. Despite my efforts to resolve this by calling, I have faced difficulties as the line seems constantly busy and disconnects abruptly. My name is Shauna S., and I can be reached at [redacted]. Your prompt attention to this matter is greatly appreciated.

On December 10, [redacted], there was a charge from Public that I believe was fraudulent. I cancelled the order on the same day it was placed. While there is a legitimate charge of one dollar, according to their policy, if cancelled within 7 days, no additional charges should occur. Since I cancelled immediately due to dissatisfaction, the subsequent charge seems to be fraudulent. I have already cancelled my card ending in [redacted] and requested a new one. I would like the $29.95 to be credited to the new card I have ordered, as this charge was not valid.

I placed an order for a new card on December 25th, [redacted], and paid for expedited delivery within 2 business days. Unfortunately, the card has not arrived, and when I tried reaching Direct Express, I couldn't speak to a representative as I don't have the card number yet. I attempted to use my social security number, but it requires the PIN for the card, which I can't provide without activating the card first. I'm eager to know the status of my card delivery and would like a refund for the expedited shipping since it has not been delivered on time.

I recently contacted Direct Express on January 31st at 12:30 pm because I was having trouble logging into the mobile app. Despite providing my card number, the account verification process failed repeatedly. Following customer service instructions, I emailed my details, including my name, email, phone number, a copy of my DL front and back, and my account number at 1:30 pm. I was informed it would take 3 to 4 hours to verify my account. However, as of January 1st at 11:13 am, my account is still not verified, and when I called, they mentioned the verification department is causing delays. I requested to speak with a supervisor, but I am yet to receive a response from either my email or phone call. This delay is causing me to miss bill payments, incurring late fees. I am frustrated with the lack of assistance and hope for a resolution soon to pay my bills.

I phoned to dispute two transactions on my Direct Express card. The customer service representative asked if I wanted to cancel my card, which I declined as I require access to my funds for probation today. Despite affirming I had my card, I discovered on Monday, January 3, [redacted], via the Direct Express app that my card had been canceled. I urgently need to speak to a live customer service agent to obtain a new Direct Express card promptly for access to my funds, even willing to pay for overnight delivery.

I have attempted to contact 1-[redacted] numerous times, only to receive the same message stating that the lines are busy and to call back later. This has been happening since August. I requested a new card, as the system indicated one was sent in August, prompting me to try calling. However, I have been unable to reach anyone. Could someone please assist me with this issue? I would appreciate it if I could be contacted via text at [redacted]. Each time I call, my cell phone battery depletes, causing much frustration.

I recently requested a replacement for my Direct Express card ending in [redacted] due to damage. The new card was issued on December 13th, and it should have arrived within 5 to 10 business days. However, as of January 5th, I have yet to receive it. I have been trying to contact customer service for a week now, but every time I input my card number, I am informed that they are busy and cannot assist me. This delay is causing significant issues for my grandson, who relies on the funds for his medical needs. I urge for this matter to be resolved urgently, as any further delay could have serious consequences. Please ensure that the new card is sent promptly to the correct mailing address, as you successfully did with the first card. You can reach me on my cell at [redacted] or my other number at [redacted].

I have requested my new card five times and have paid for it each time. It keeps getting sent back to the sender without any refunds. Please resend my card to [redacted] South Casino Center Boulevard, Las Vegas, Nevada, [redacted]. My name is Jonathan Pebble, and my telephone number is [redacted]. Please call me as soon as possible. The service I have received so far has been extremely disappointing, and I am having trouble dealing with it, especially without speaking to a live representative.