Direct Express Customer Service Issues

Hello, my name is Melissa McKeever. I lost my wallet, along with my card. I have requested a new one to be sent to me, but my mailing address is currently forwarded, and I have not received the card. I am unable to reach customer service for assistance. My funds are urgently needed, so I am hoping to resolve this issue promptly. Thank you so much.

I am unsure of the whereabouts of my card, and I am having difficulty reaching Direct Express. A card was sent to the wrong address on November 23. While a new card was requested, I do not have the confirmation number. I was informed that it should have arrived yesterday, but it hasn't. Unfortunately, I am unsure of how to track it without a tracking number. My attempts to contact Direct Express have been unsuccessful due to the high call volume prompting me to call back repeatedly over the past two days. Any assistance would be greatly appreciated.

My card ending in [redacted] was stolen yesterday morning. I have been trying for two days to get it canceled. I urgently request the cancellation of the mentioned card and would like to order a replacement with overnight or express delivery requiring a recipient's signature. Unfortunately, I have been unable to reach a representative today. Please update my phone number to [redacted]; my new email is [redacted] Thank you, Debbra Kautz.

I haven't received my replacement card that was sent out on Thursday, December 2nd. Unfortunately, the card was stolen from my mailbox. I have been attempting to contact Direct Express since then without success. All my funds are on that card, and I am extremely worried. I urgently need to talk to someone about this situation before someone tries to activate the stolen card.

I am seeking assistance with the 'emergency cardless withdrawal' feature. I am extremely disappointed with the process. I am considering seeking legal advice and contacting the media regarding the issues I have faced. The feature was advertised by Direct Express but has not been helpful. I am frustrated by the misinformation. I have not been able to reach any representatives at Direct Express. I will provide an update if I make any progress.

After my wife passed away following the birth of our second child, my children started receiving benefits. When I got involved with someone new, my deceased wife's sister falsely intervened, causing the benefits to be cut off. After some time, I managed to reinstate the benefits. However, later on, when I faced a six-month arrest, my father gained control of the benefits due to more lies being told. Although I appreciated his help caring for the children, there was a misunderstanding about a letter suggesting I couldn't oversee the benefits again. I am seeking advice on how to regain control of the benefits and safeguard against unwarranted interference from individuals attempting to take advantage of the situation for personal gain.

I need help tracking my new card. I requested a replacement card on November 11th, but it hasn't arrived by the 21st or 22nd. I contacted customer service on the 24th, and they issued me another card, charging me $4.00. It's now the 6th of the month, and I still haven't received the card. I'm unable to pay my bills and experiencing difficulties reaching customer service for assistance. Your guidance on how to proceed would be appreciated.

Hello! I recently contacted customer service regarding transactions on my account. Unfortunately, the representative had difficulty communicating in English. I requested a list of all transactions from the time of deposit to the present to review some suspicious charges I noticed. The representative canceled my card, but I asked to review the transactions to confirm. Instead, I was directed to an automated system and the call got disconnected unexpectedly. I also mentioned the login issue where I was prompted for my old passcode, which I do not remember, causing trouble in obtaining a new one. I would appreciate your assistance in resolving these matters. Thank you.

I recently ordered a replacement card from Direct Express and paid extra for 2-day shipping. Unfortunately, UPS lost the package that was shipped on the 30th. Now, I need to replace the lost card and order a new one, but I am struggling to reach anyone at Direct Express. Every time I call, I am told that call volumes are high and to try again later. It would be helpful to have a direct number to speak to a customer service representative at Direct Express.

I recently ordered a replacement card with an expedite fee of $13.50 on December 1st, [redacted]. It has now passed the two-day delivery date, and I am struggling to contact a representative for assistance. I was not provided with a tracking number for the expedited service, which is causing me confusion and delay in receiving my replacement card. I have been attempting to reach out to a representative to obtain my tracking number and inquire about the status of my order.

I am having issues transferring funds from my card to other accounts like Cash App or PayPal. I have tried creating accounts on both the app and the web, but it keeps saying I've entered incorrect information. Yesterday, customer service couldn't assist me with the app but offered to transfer me to someone who could help with the web issue. Even though the representative mentioned my card wasn't locked, it was declined when I tried using it, although there are funds available. Additionally, rather than allowing customers to wait on the phone during high call volumes, calls are being disconnected. It has been five days of dealing with this problem, and I just want my card unlocked so I can transfer funds.

I have been using the Direct Express card app on my phone. Recently, when I tried to check my balance, I received a message saying my PIN doesn't match my card. I attempted it multiple times to no avail. Following this, my app got locked. I contacted customer service earlier, and despite assurance that the app was unlocked, I am still encountering the same issue. The message persistently states that my PIN and card do not match.

I recently reported my card as lost and was advised to call back in two days, which was yesterday. Since then, I have been attempting to reach someone without success. The online service keeps redirecting me to different places, and I'm seeking assistance to dispute unauthorized charges on my account. If possible, could someone please reach out to me? My contact number is area code [redacted]. The card has already been reported stolen, and I urgently need to address these disputed charges. Thank you.

I paid for a card replacement last month and selected expedited shipping. However, the card was not sent due to an incorrect state code. I had to pay again for a new card with expedited shipping, being promised a refund for the fees. Even though the state code was not corrected, I paid once more and was assured the fees would be refunded. I ended up repeating this process one more time before finally receiving the card. Unfortunately, the promised fee refunds have not been processed yet.

I'm Martin Hernandez Jr from Direct Express. I would like to arrange for my direct deposit to be sent to my prepaid gift card as soon as possible. Due to my current homeless situation in the cold rain, hear voices, and being part of a involuntary project, I've been without a home for 10 years. I feel like I'm being monitored and need to hire a lawyer to deal with my Direct Express SSI benefit back pay. The account number is [redacted], and the contact details are for Dr. Burdict and Jose Cesneros. They are handling the transfers at the adult clinic on Williams Drive in Oxnard.

My card status shows as delivered, but I have not received it yet. I suspect it may have been delivered to the wrong address. I am unable to order a new card as the automated system hangs up after stating the delivered status. No matter what options I select, I cannot reach a live person for assistance. I am also unable to change my PIN or update any details until I have the card in hand. I would like to request a new card and receive tracking details to ensure proper delivery.

My Direct Express card is inactive and not showing up when I call customer service. I urgently need assistance to retrieve my money. The leasing agent where I used to live kept my card, making it difficult for me to access my funds. I have been homeless and without a stable phone, which complicates resolving this issue. Due to my disability, I struggle to solve problems quickly under pressure. I hope someone can help me recover my card as I now have a safe mailing address. The pandemic has prevented me from visiting the social security office. This situation is triggering my PTSD and impacting my health conditions. Thankfully, a friend is helping me communicate this. Thank you for your prompt attention. I will continue my efforts to reach a resolution. Thank you, Sean.

I reported an unauthorized $[redacted] withdrawal in late July or early August. The transaction occurred on July 1st, [redacted]. I have not received any updates from your company for several months. My name is Paul I. Castaneda, and I rely on SSI. I request prompt notification on the reimbursement process to my card or the return of funds to the SSA. Your swift response is greatly appreciated. Thank you for addressing this matter promptly.

I am reaching out about an issue with my Direct Express Card. My name is Edmond Burns, and my date of birth is October 30, [redacted]. The last four digits of my Social Security Number are [redacted]. Unfortunately, I have lost my Direct Express Card once again. The last four digits of the card are [redacted]. My mailing address is [redacted] Forrest Street, Sacramento, CA [redacted]. I am currently experiencing homelessness and have serious mental health conditions. I have been contacting Direct Express to order a new card, but I am facing challenges as I do not have a California ID, which is required by the Social Security Administration office. Despite being able to provide enough information to cancel or freeze the card, I am unable to order a new one without a state ID. I am seeking to speak with a director or supervisor at Direct Express to address this ongoing issue. Thank you, Edmond Burns.

In September, I attempted to use Pigeonly to reach my inmate without success. Despite being unable to reach anyone through the number found on Google, I continued to be charged. Even after trying to contact them again within their business hours of Monday to Friday from 10 am to 7 pm Eastern, I only received a recorded message instructing me to call during those hours. I am requesting to dispute all charges associated with the transactions under the label PGN from September onward.