Direct Express Customer Service Issues

I have been the victim of identity theft for over a year. Someone has been stealing money from my card, then from my checks that were sent through the mail. As a result, I have missed rent payments four times and have been evicted from my home, leaving me homeless. Despite reaching out for the necessary documents to resolve this issue, I have not received them. Due to my current situation, my daughter has had to come from Texas to assist me. I am elderly and disabled, relying on my checks to survive. The lack of professionalism and assistance from this company has left me in a dire situation. I do not have a phone or internet to easily communicate, making it even more challenging to address this ongoing problem. The police have directed me to obtain the documents from the company to proceed. I have an address to provide for correspondence, but I am unable to afford housing on my own, relying on my daughter to cover the costs when she can.

I believe someone stole my card from the mailbox while I was in jail. After my release, I was informed by the Social Security Administration that a DirectExpress card had been sent to me. I explained that I was incarcerated during that time, so I never received the card. They advised me to contact DirectExpress, which I did. I completed the paperwork they sent me along with obtaining a Police Report. After mailing everything back, I was informed it could take 45 to 90 days for a resolution. DirectExpress later notified me that $[redacted] was taken from my account while I was in jail. They credited $[redacted] back and mentioned the remaining $[redacted] would follow shortly. It's been about six weeks now, and despite my calls, I haven't received any update on the $[redacted]. Recently, I was informed that my case is closed, but I'm unsure what that means. I would appreciate receiving the $[redacted] owed to me as promised in their letter.

I was due to receive $[redacted] on the 1st of July, followed by $[redacted] on the 3rd. Instead, on August 2nd, I got $[redacted], and on August 30th, $[redacted]. I couldn't collect due to being hospitalized, with proof. I've attempted to dispute this, but can't reach anyone. My Case Manager is also struggling to resolve this. I no longer have my original card. I need assistance disputing these transactions and receiving the owed amounts. Please contact my Case Manager via email as I can't be reached by phone.

I encountered an issue with my US Direct Express online account access. Despite contacting customer service multiple times for website assistance, the problem persists. The messages from them assure me that they have escalated the issue, but no one ever follows up. When attempting to contact Go Direct through the US Treasury.gov website, I am directed back to US Direct Express customer service. I feel frustrated by the lack of assistance and believe the workload should be distributed among multiple banks for better customer service. I wish to know the specific department at the US Treasury Department overseeing Go Direct and US Direct Express to address this ongoing problem effectively.

I have been attempting to call for weeks without any success. I urgently require assistance with obtaining a statement displaying my balance for the 18th and 19th of September. This information is needed for a court matter and time is of the essence. Despite attempting to access it online, I do not have personal computer access and I have been unable to proceed. I registered for statements to be sent out on the 10th, however, I am uncertain if the required dates will be included. My anxiety is increasing as my court date approaches. I am eager to speak with a representative as my primary source of income is at stake, and the inability to reach anyone is unsettling. Your prompt assistance is greatly appreciated.

I am experiencing issues with my Uber app not accepting my payment method, even though I have used the same card multiple times in the past. Despite attempting to contact customer service, I was unable to speak with a real person as the automated system indicated high call volumes and disconnected the call without assistance. I am frustrated by the lack of availability. I recently changed my pin, and I am uncertain if this may be the cause of the problem. Any assistance in resolving this matter would be greatly valued.

I received two cards within a month although I requested only one. I activated the first card yesterday. However, I received the second card today, which I had already canceled yesterday. The first card I activated yesterday shows no pending deposit today, October 1st, when there should be. I contacted the Social Security office, and they confirmed a payment for J. Hogan for $[redacted] was sent out.

I've noticed three unauthorized charges of $40 each, totaling $[redacted], on my account ending in [redacted] expiring on 4/30/23. I request that all deductions cease immediately, an investigation be initiated, and the money be refunded to my account. If a new card is needed, please send one promptly. Thank you for your assistance. Sincerely, D. T. Hightower

I believe someone has fraudulently used my card for two separate $80 cash transactions today, despite only a $47 deposit being made. I previously reported similar incidents on my previous card due to identity theft which the fraud department is aware of. I am concerned as these unauthorized transactions are affecting my ability to manage my finances effectively. Additionally, I am experiencing difficulties accessing the app with my new card. Your immediate attention and assistance in resolving this issue would be greatly appreciated.

I inquired with my son about the shipping costs for an item he found online. Unfortunately, he unknowingly entered my card information on a scam website. My son, who is autistic and struggles with reading comprehension, was distressed when he received an email confirming a payment for the Xbox One. He believed he was just checking the prices and did not realize he was making a purchase.

Hello, I am experiencing two issues with my Direct Express account. I have been trying to get an update on my claim filed in July, but I am unable to reach anyone. Additionally, I recently lost the card that was issued to me, and I am unable to report it as the automated service is not connecting me to a representative. During my last call regarding my claim, I struggled to recall the activities on my card due to the recent loss of loved ones - my mom, brother, and girlfriend in close succession. I was advised to fax copies of two forms of identification for verification, which I promptly did by sending a copy of my license and passport. However, I have not received any response and continue to face difficulty reaching a customer service representative. My name is John W. Ball. Thank you.

I am very frustrated with the lack of professionalism of the customer service contact number. It is impossible to get through to ask my questions either on the phone or online. The government services and Direct Express phone service are extremely unprofessional. I have attempted to change my card service online, but the process has been unsuccessful. The website format appears to be subpar, making it difficult to navigate. I hope to find a way to resolve this issue promptly.

I have noticed my remaining balance decreasing without using my card. Upon logging into my online account to review my transactions, I was shocked. There were unauthorized charges pending, including $87.78 to AT&T [redacted], $49.44 to AGAVE PARC on September 21st, $21.95 to Experian credit on September 16th, $39.90 to CRSCR.Com on September 14th, two charges from BLS WHOEASY.COM on September 6th, and multiple charges from CRSCR.COM and Experian credit on various dates. These transactions were not authorized by me. I am seeking reimbursement for these unauthorized charges and guidance on preventing future occurrences.

I have been trying to use my DirectExpress card, but it keeps getting declined. I called to check my balance, and the system asked me to enter the last 4 digits of my card number. After doing so, it requested the full 16-digit card number or my social security number, which I entered. However, it then told me that Direct Express customer service does not have access to my benefit payment schedule. I would like this issue to be resolved.

I am Aide G. Herrera, and I have been attempting to reach someone for the past three days regarding my damaged card. When I checked my balance at the Comerica bank on [redacted] W Magnolia Ave, Fort Worth, TX [redacted], the atm did not return my card. The bank informed me that my card was likely removed during the weekend and disposed of. I need to know who to contact for a replacement card since I have been unsuccessful in canceling the card and getting a new one issued. The direct card number provided only mentions a high volume of calls before disconnecting. If needed, reach me at [redacted] or via email at [redacted]

I had an issue disputing the amount owed to Xfinity Mobile for my cell phone bill. I informed them I wouldn't pay until the charges were adjusted. My Xfinity account is on auto-pay linked to a Direct Express card under my representative payee's name and address. To prevent the auto-pay, I updated the information and billing address, but the payment was still deducted from the card. I need help disputing this $[redacted] charge.

Hi, I'm Kristy Schubert. I'm facing an issue with a charge on September 18, [redacted], totaling $92.67. I didn't make this purchase and I'm unsure what it's for. I've been unable to identify the origin of the charge or why it was applied. I'm seeking assistance to resolve this matter and receive a refund as I haven't received any corresponding items in the mail, except for the Cirkul drinks I purchase for my son. Please help me clarify this situation. You can reach me at [redacted]. I appreciate any prompt assistance. Thank you.

I have tried contacting several times without success. My concern is that my card, which is connected to my SSI benefits, is missing. Initially, I wasn't worried as I knew my PIN. However, $[redacted] has been taken from the card, and now I want it closed immediately and a replacement sent. My rent is due soon, and this situation is causing me extreme stress. I am a disabled amputee and already struggle with daily tasks. I am certain no one else knows my PIN, so I urgently need the card closed to prevent further issues. Please reach out to me today as my financial stability is at risk. Thank you.

I need assistance with disputing a transaction. After waiting on hold for over 30 minutes, a representative finally answered. I explained the situation, and he transferred me to the dispute department. After another 5 minutes on hold, a man asked for the date and amount of the disputed transaction. Despite providing the details, I was blindsided when he started sharing my balance and recent transactions before abruptly hanging up. This lack of professionalism has left me frustrated. It's incredibly difficult to reach someone for assistance with this company.

I received my SSI payment on 10-1-[redacted] and made transactions on the 1st and today. An hour ago, I tried to make a purchase and it was declined. After checking my card balance, I noticed that it's incorrect, showing $[redacted] or more than expected. I often get cash back at local stores without keeping receipts. I suspect one of these stores might have made a mistake with the amount without realizing it. I haven't been contacted about this possible error. When I checked the automated system, it only showed the last 10 transactions, most from yesterday. I urgently need assistance with this issue.