Delta Airlines Customer Service Issues

On May 18th, [redacted], I traveled from JFK to Mexico City and returned on May 22nd, [redacted]. During my return trip, we were stuck on the tarmac for almost an hour due to hot weather without air conditioning. I asked the flight attendant for water and aspirin as I had a bad headache. A passenger-doctor checked my blood pressure, which was high initially but lowered after medication. Despite feeling unwell, I was told to leave the plane and board the next flight. However, after a confusing ordeal with airport staff, I had to buy another ticket the next morning to return to NYC. I contacted Delta for a refund but was offered only $[redacted], which I found inadequate given my situation. I am kindly requesting a full refund for the round trip ticket, the one-way ticket, and the additional expenses incurred during the overnight stay at Mexico City airport, totaling $[redacted].65. As a person with disabilities on limited income, this experience was particularly distressing. I hope for a prompt response. Thank you.

Baggage issue upon arriving in SLC from Costa Rica via LAX on July 9th. I misplaced my bag and despite numerous calls to Delta Baggage, no resolution yet. Daily online status check shows no progress. Provided content details of bag with no update. Requesting a call for assistance. Disappointed with Delta's service, considering posting a review, switching airlines, and cancelling Delta Amex due to poor experience.

To whom it may concern, I am a loyal Delta customer, and after today's incident and phone call, I will no longer be using Delta. I had 4 passengers flying from Nashville, TN to Newark, NJ, and our flight was canceled due to weather. We were on the way to the airport when we received the notification. This led us to book an extra night at a hotel, costing us an additional $[redacted]. When I called to inquire about changing to a direct flight for the next day, the response from the supervisor was shocking. I was told that only passengers with children and disabilities would be accommodated, leaving us with a 3-hour layover that extended our travel time to 12 hours instead of the original 2 1/2-hour flight. As a customer service director myself, I was deeply disappointed by the lack of understanding and flexibility. It was disheartening to learn that without a disability or young children onboard, we were deemed unworthy of even having our hotel expenses covered by a multi-billion dollar company. This experience was disgraceful, disrespectful, and discriminating. Despite facing unforeseen circumstances, it was the supervisor's attitude that sealed my decision never to fly Delta again. I hope someone will address this issue and assist us in finding a suitable resolution for these 4 young travelers trying to navigate the working world. Thank you, Melissa Carella P.S. Unfortunately, I do not remember the supervisor's name, but the call took place at 1:05 pm (CST), and even the car service driver expressed his disapproval and vowed never to fly with Delta after overhearing the conversation.

I am a gentleman of larger build and will require a seat belt extender for my upcoming first-class flights. I am concerned about connecting flights and ensuring the extenders will fit comfortably. I used one previously, but with recent weight gain, I want to make sure there will be enough available. My journey is on July 23, [redacted], from Jacksonville, FL to Anchorage, AK, with connecting flights through Atlanta and Seattle. Can something be noted on my reservation to guarantee adequate extenders without any inconvenience or embarrassment?

Upon arriving last night, one of my bags was missing despite a long wait in Atlanta connecting. I requested for it to remain at ILM airport as I was leaving the next day and could pick it up then. The Delta team member assured me it would be sent that night, estimating delivery between midnight and 1 am. After being notified the bag was on the ILM carousel at 11 pm, I was informed at 7:10 am that delivery was imminent. Attempts to contact Delta were unsuccessful due to high call volume. The app also malfunctioned when trying to track the bag. Although a driver was about to deliver it, I redirected him back to the airport. I later rechecked the bag at ILM before my departing flight. The experience fell short of my expectations, causing unnecessary inconvenience during my trip. I hope for a more personalized response from Delta. Thank you. - Steve E., Diamond and Million Miler customer.

Due to an issue with the passport I used when booking my Delta flight DL [redacted], I missed my flight this morning. Despite managing to secure a new flight for tomorrow, I am now facing a $[redacted] fee plus the fare difference to change my return flight to Saturday. I kindly request a waiver for the fee on the return flights so my wife and I can celebrate our 20th wedding anniversary without additional stress. The current return flight is DL [redacted]. Any assistance would be greatly appreciated. Thank you, Luke and Dina Hourican.

Today, I took flight [redacted] from Las Vegas to Atlanta, and I was disappointed by the behavior of the flight attendant. When I politely requested a cup of coffee, she replied rudely, stating she wouldn't serve it due to turbulence. Later, when some passengers stood up to use the restroom, she was abrupt and even fell on me while ushering them to the front bathroom. Moreover, she raised her voice at a child who was trying to sit down. This experience was unsettling, especially since I paid a significant amount for my ticket. I have never encountered such unprofessionalism in all my previous flights. The behavior came from the flight attendant at the back of the plane, and enduring her conduct for the entire three-and-a-half-hour flight was truly unpleasant.

Dear Customer Service, I am in need of assistance regarding our lost baggage with 5 pieces while on vacation in Croatia. We flew Croatia Air on August 2nd with the return flight itinerary as follows: Croatia to Paris to New York to Dallas Fort Worth. Our bags were checked through to JFK airport in New York from Paris via Air France. However, upon landing at JFK, our bags were rechecked to DFW by an Air France representative after customs. Due to a series of flight cancellations by Delta (DL [redacted]), our bags were headed to DFW while we were rescheduled for the next day, which was also canceled. We would appreciate your help locating our luggage at DFW airport and arranging for them to be sent to our address at [redacted] Bloomfield Trail, Mansfield TX [redacted] or to Love Field Dallas by 6:50 pm tomorrow, August 5th. We have not yet filed a claim ticket as we assume our baggage is at DFW since August 2nd at Delta's office. We managed to rebook our flight independently due to the high number of delayed flights. We are departing tomorrow. Thank you, J. and N. Ahn

I am a service member traveling to Korea on orders. At the Delta Sky Club, I was denied entry despite showing my military ID, orders, and AMEX Platinum card, as the flight was a code share with KAL. Customer service explained the denial was due to my Amex card not being linked to my Delta account, overlooking my initial presentation of the card. Unfortunately, this is not the first time I have faced such issues with Delta Club access. I value Delta for its exceptional flight crews, but inconsistent club policies are making me reconsider my loyalty. Two of my companions successfully entered the club with an AMEX Platinum Card and KAL boarding pass, highlighting the inconsistency. Inconsistencies in Delta's entry rules are frustrating and could impact their credibility. -M

I am Alidania T.L. from the Dominican Republic, Jarabacoa municipality. On Tuesday the 7th of this month, I had flight [redacted] scheduled for 8:00 p.m. to Santiago. After boarding, we were kept on the plane for four hours and then made to disembark because supposedly the pilot was tired. Later, they told us it was because there were three planes ahead of us to take off, and in the end, we could not board the plane. My children and I had to sleep on the airport floor. Additionally, to catch a flight at 11:00 a.m. the next day, we had to make complaints together. I am complaining because due to the poor service that day, I couldn't make it to work on time and got reprimanded. I believe if they can't provide good service on a specific day, it's better not to offer it at all. Thank you, looking forward to your response.

I previously contacted you via email approximately eight weeks ago regarding a separate matter, but unfortunately, I did not receive a response. I am following up on that. Today, I faced another issue that left me quite disappointed with the Delta app. After flying from LGA to SYR this morning, I had intended to return from SYR to JFK tonight. I had a pricey ticket for this flight, which you can verify in my records. Despite checking in and saving my boarding pass to my Apple wallet the night before, I encountered a problem with the automated check-in feature on the app when I tried to retrieve my boarding pass for the return flight. Despite my rushed trip to the airport and standing in a long security line, the pass did not load. The ticket counter representative was unable to assist me, and I was not offered any alternative flights for that evening, so I had to switch to JetBlue. I am requesting compensation in the form of significant miles or a monetary value for this inconvenience, as the situation caused a disruption to my plans. I am considering sharing my experience on social media due to the negative impact this had on my travel.

Our flight from DFW to ATL (Flight 32) was initially delayed from 5:10 pm and has faced multiple subsequent delays, now scheduled for 10:15 pm departure. Despite the initial delay being attributed to weather, we were later informed that the Flight Attendants had timed out. I had the opportunity to catch an 8:30 pm American flight, but we were continually told to wait for updates until it was too late to make the switch. Today is my 21st anniversary, and I had plans for the evening with my wife. I am incredibly disappointed with Delta for the way this situation has unfolded. As a loyal Delta Diamond member for over a decade, the recent cancellation of the ATL to HK flight alongside this experience has led me to consider switching to American Airlines. It seems that Delta's customer-centric approach is no longer a priority.

We flew from San Francisco to Los Angeles on Thursday, August 9th, with a connecting flight to Cabo San Lucas. The flight from SFO to LAX (DL896, Confirmation #GBU417) was delayed on the tarmac in LAX for an hour, causing us to miss our connecting flight and stay overnight in Los Angeles. As we had a reservation at an expensive all-inclusive resort in Cabo, we adjusted our plans and stay. We had rearranged our return flight from Wednesday, August 15th (Flight AS267 connecting to AS1931, Confirmation #WXIYEQ) to Thursday, August 16th. We are still awaiting confirmation of our new itinerary from Delta and would appreciate timely communication to update our hotel and rental car agency. Thank you for your assistance. Moritz D.

Subject: Baggage Claim and Meal Service Issues with Delta Airlines Dear Ms. Steve, Thank you for responding to my previous message. I am still awaiting payment for the damaged baggage amounting to $[redacted], despite following the advice of a Delta representative and submitting the receipt for the new bag. Furthermore, on my recent flights, we ordered Asian vegetarian meals, which were provided on the JFK to TXL route but were missing on the return flight from WAW to JFK via AMS, leaving us without any food for eight hours. This situation was particularly difficult for my wife, Raksha, who has diabetes. I urge you to refund the fares we paid for this travel, considering the negligence of Delta's management and staff. Your prompt attention to this matter is greatly appreciated. Best regards, Rajni D. cc: BBB 503Oak Pl #[redacted] Atlanta, GA [redacted] cc: FAA (Complaint attached)

Dear Delta, I recently traveled back from Iceland on Icelandair to SEA airport and was instructed to personally take my two pieces of luggage to the Delta counter. Following these instructions, I brought them to the Special Assistance Counter, checked them in, and received my boarding passes for the final flight to SFO. The representative at the counter confirmed that my bags already had the Icelandair routing tags and advised there was no need to change them, as they were tagged SEA/SFO with my name and address. However, upon arrival in SFO, my bags were not on the carousel. I promptly went to the Delta Baggage Office to report the missing luggage and have not received any updates since. Reference number: SFODL57752. Bag tag numbers from Icelandair: FI027969 and FI027967. Flight from SEA to SFO: DL2684. Any assistance in locating my lost luggage would be greatly appreciated. Thank you. Margaret (Peggy) Guadagnolo

I would like to file a complaint regarding a flight cancellation on August 3, [redacted]. My trip confirmation number is F7RGYU. The flight was WS7720 from Washington DC to New York with connections to Vancouver and Calgary. Upon boarding, we were told to deplane due to aircraft damage, causing multiple rebookings and missed connections. After encountering various delays, I was rebooked for a flight the next day, August 4th, at 6:15 AM on Delta [redacted]. During the extended wait, no accommodations were offered, leading to additional costs for a missed hotel night and car rental day. Upon arrival in Calgary, I found my luggage had been mishandled, resulting in damage. I have documentation to support my claim and seek reimbursement for the hotel, car rental, and luggage damages. Please contact me via email for the attached files. I hope to resolve this matter promptly. Sincerely, Lina Pinzon

On July 28th, my family and I experienced a disappointing journey flying back from Michigan. The initial discomfort began at Traverse City Michigan airport when our LaGuardia flight departed. Upon reaching LaGuardia, we were directed to a gate different from what was advised, which we brushed off. However, at the connecting gate, we faced an overbooking issue of 14 passengers due to weather and aircraft size discrepancies. Despite confirming our reservations two months prior, we were shuffled to a later flight via Atlanta to RDU instead of our direct LaGuardia to RDU route, causing a significant delay in arrival time. We were offered an American Express gift card for the inconvenience, but it was not as flexible to use as stated. This ordeal, including loose ceiling panels on Delta flight [redacted], stands out as my worst flying experience with Delta. I have evidence through pictures and ticket stubs and would appreciate some form of resolution, possibly in the form of discounted tickets for future travels.

I am currently on flight DAL213 and encountered a terrible flight attendant. While using the front second-class bathroom, I overheard two attendants making rude comments about me not belonging in first class. Upon leaving the restroom, one attendant loudly directed me to use the back bathrooms, speaking condescendingly. Their behavior caused me great embarrassment, leading to tears and discomfort in my seat. I find their conduct completely unacceptable.

On Sunday, 8/12/18, I had a flight with Delta, confirmed for checking on Saturday at around 2 pm. However, around 9 pm, I received an email informing me that my flight was cancelled. When I contacted Delta, an agent told me the cancellation was due to the weather. I inquired about rebooking, but was told all flights were grounded out of JFK. Despite explaining my urgent need to reach Porto Rico for a boat trip, I was informed no flights were available until 8/14/18. Although I received an email about rebooking, my flight was never rescheduled. The following day, Monday, 8/13/18, I noticed flights departing from JFK on my intended travel date. I felt frustrated as I saw high ticket prices and flights taking off before and after my scheduled departure time. The agent's justification of weather conditions preventing rebooking felt untrue, especially when flights were operating. I am disappointed with Delta's handling of the situation, resulting in a loss of $[redacted] and depriving my children of their vacation. This experience has led me to decide not to fly with Delta in the future.

Hello Delta Customer Service, I am writing on behalf of my son with reservation number #GDZP44. He recently called Delta customer service to inquire about changing his flight from September 2 to September 3. He asked if there was a way to waive or reduce the $[redacted] fee for changing the ticket. He is a medical student from Utah who needs to come home to Oregon to help his grandparents. Unfortunately, the customer service representative he spoke to declined his request. I kindly request if you could consider offering some form of discount for his frequent flights with Delta. Thank you. Sincerely, B.A.