Delta Airlines Customer Service Issues

As a Silver Medallion member of Delta, I have sadly learned that this status seems to hold little weight within their operations. During our trip from Los Angeles to Charles de Gaulle airport in Paris via Atlanta, all four of our checked bags did not arrive with us in Paris. While two were eventually delivered after three days of waiting, the other two bags are still missing after six days, causing us immense frustration. Despite numerous phone calls to Air France and Delta, we have been informed that our bags may be in Venice, where we will only be for another day. To make matters worse, we have had to buy everything from clothes to toiletries to medications, greatly impacting our planned trip. The lack of assistance, especially from Delta, has made what was supposed to be a memorable journey quite challenging.

On Tuesday, August 21, [redacted], during a flight from Austin to Atlanta en route to Daytona Beach, I discovered that my checked bag had been unzipped. At the time, I didn't pay much attention to it due to our late-night arrival. However, upon further inspection today, I realized that a pair of my recently purchased Minnetonka moose leather moccasins were missing. These shoes hold sentimental value as they were bought during my vacation in Red River, New Mexico. I even have a photo of them that I shared with my husband during the trip and the receipt. The bag seemed slightly unzipped when I picked it up, which my husband and grandson also noticed. I am disappointed and upset by this situation and would like to have these shoes replaced. AGENT AUS/GC237514 01/01 PNR: GG00P2 21AUG18 [redacted] DELANOY / SHERRYLE DELTA[redacted]. DL [redacted]- ATL 1[redacted].

I need to arrange travel to help my father while his caretaker is away. Looking for a cost-effective flight from Sacramento Metro to Bush Field Augusta, Georgia, departing around September 6, [redacted], and returning September 30 or October 1, [redacted]. I am on a tight budget as my rental expenses will continue in my absence. Can you assist in finding an affordable round trip or one-way ticket for both myself and my father, who is also low income?

My husband and I flew on Delta flights [redacted] and [redacted] to Norfolk, VA on August 9th and returned on flights [redacted] and [redacted] to Little Rock on August 14th. We paid for our luggage to be checked for both flights. The issue is that as we boarded the plane, several people had their luggage checked for free, causing delays in loading. Some passengers with carry-on bags had so many that they struggled to find space. We believe that age should be considered when checking luggage and the weight of carry-ons should be limited. I kindly request a $50 refund as we are elderly and choose to check our luggage out of respect for others. Thank you for your understanding.

Before reaching out to Visa or completing the survey on your form, I would like to understand why there was a $[redacted].00 charge on my credit card. This is more pressing to me than the 2-hour delay in Anchorage, which led to changing my flight to Kenai, AK on June 12, [redacted]. Transaction details: - Transaction date: 08/23/[redacted] - Description: Auth: Delta Amount $[redacted].00 Charge - Merchant info: Atlanta, GA - Merchant category: Delta Air - Purchase method: Card Swiped - Last 4 digits of the card used: [redacted] If you have any inquiries regarding service or merchandise charges, it is usually best to contact the merchant directly for a quicker resolution. For all other transactions or if the merchant is unable to assist, please call the number on the back of your card. If you do not recognize this transaction, please take appropriate action.

I am writing regarding a ticket I booked for my son, who is 16. When I called to cancel, I was assured there would be no penalty for cancellation and that I would receive a credit under the ticket number. However, when I tried to use the credit, it showed as unavailable. Upon contacting [redacted], I spoke with a man named John, who was extremely rude and unhelpful. Despite my inquiries, he refused to provide his full name or ID number and proceeded to mock me. This disrespectful treatment has left me feeling frustrated and disheartened. My family has been loyal JetBlue customers, but considering recent events with Delta, I am reconsidering our allegiance. Losing a $[redacted] travel voucher and valuable time due to this incident has been incredibly disappointing. Dealing with customer service outsourcing and language barriers has proven to be a challenging experience, further complicating this situation.

Two unexpected events have occurred, prompting us to request a change to our flights: Booking Reference: GVKQ7S Sadly, a close friend has passed away suddenly, requiring our attendance at the funeral. The same day we received this heartbreaking news (due to a car accident), my wife and I rushed to support her husband. Tragically, my wife suffered severe injuries to her knee, leg, foot, and chin during this visit. She is finding it extremely difficult to move around with such pain, making traveling and navigating New Orleans infeasible at this time. We kindly seek guidance on the process of reclaiming the 42,[redacted] miles used for our tickets. Furthermore, given the challenging circumstances, we wonder if there is any possibility of a $22.40 refund on the amount we initially paid. Your input on whether we can cancel these tickets or utilize them for a future flight to an alternative destination would be greatly appreciated. Warm regards, Edward A. Dewey

Upon our [redacted] arrival at JAX on the 6th, we swiftly checked in, dropped off our bags, and headed to the gate. The pleasant surprise of a complimentary upgrade during the JAX to BOS leg brightened our travel, allowing us an early exit for our connection in BOS. Situated at the gate, we were approached by the fantastic agent Frank McGregor, guiding us to the podium. Anticipating a routine passport check for our international journey, we were dismayed when agent Angela handed us a phone to reveal our damaged luggage from the conveyor belt mishap. Anxious about the turn of events, we received further setback when a delay was announced due to overheating cabin conditions at Gate A7 for flight [redacted] to BOS. Agent McGregor ensured that we boarded by [redacted] and informed us that despite the delay, we'd still make our connection. However, while seated onboard, we overheard the Captain forecasting a missed connection to CDG, setting off a chain of events to reroute us unsuccessfully. Despite bag retrieval from [redacted] upon its return to the gate and a refund offered by OSM Farrah Landry, we ended up missing our CDG flight, resulting in an array of non-refundable losses including hotel reservations and pre-booked activities in Paris. Expressing our disappointment in the handling of the situation due to missed flight alternatives and available seats, we submitted our request for reimbursement of hotel charges totaling $2,[redacted].53 and expressed hope for a satisfying resolution from Delta as loyal customers. We look forward to your prompt assistance and resolution to this challenging experience.

My flight originally scheduled from Atlanta to New York, then Amsterdam, finally Lagos was changed due to a delay. I was rerouted to fly from Atlanta to Amsterdam then to Lagos. I had to endure a 5-hour wait at the airport. Despite requesting a low sodium diet due to health reasons, I did not receive the meal on both flights. Upon arrival in Lagos, my luggage was missing, causing a three-hour delay to be informed. I discovered my luggage had arrived at the airport 5 hours before I was notified, with no communication. Upon inspection, my frozen foods had spoiled, and my clothes were stained. I am seeking a refund for the damages caused to my frozen items, clothing, and for the overall unpleasant experience.

Dear Forum Members, I am reaching out to share a memorable experience I had with Delta in [redacted] when returning from the Iraq war. The flight attendants' treatment of my unit was exceptional. One incident that stood out was a kind flight attendant who announced the flight as "Homeward Bound" which touched me deeply. Despite difficulties accessing the regular complement site, I found a way to express my gratitude here. Having worked in customer service, I appreciate acknowledging positive experiences. As I approach my 50th birthday, I reflect on the genuine care shown by Delta staff, such as the surprise box lunch provided when I woke up during the flight. Though the details are fuzzy, the gesture left a lasting impression. I am thankful for the dedication of Delta and other airlines in supporting service members. The compassion shown to me by Delta's crew truly made a difference, and I wanted to express my gratitude here. Thank you for listening. Let's continue to spread positivity and appreciation. Best regards, [Initials]

I am inquiring about the parcel with Airway Bill Tracking No. [redacted]5, which was sent to me on 3.8.[redacted] from Nigeria. I have not received any updates on its delivery status. My address is 16/7, Anjanadri, Ward No.82, Munikadirapa Layur, Graphite India Road, Bangalore [redacted]. If any additional documentation, such as a drug clearance certificate, is required, I have a clearance letter dated April [redacted] from Nigerian drug authority that I can provide for verification purposes. Please inform me of the status of the delivery and why there has been a delay in its arrival. I can supply any necessary documents to ensure successful delivery. Kindly send an email response to the address provided. Thank you.

On August 20, [redacted], my daughter and two sons were traveling to MCO for a family vacation. Our first flight, DL2457 from BDL to ATL, experienced equipment issues, leading to a return to BDL. We faced delays, confusion, and ultimately a cancellation. Despite originally departing at 10:30 am, we didn't reach MCO until 11:08 pm, causing significant stress for my 10-year-old daughter and anxious son. Delta only provided snacks and drinks as compensation, separating us on the next flight into first class and coach due to limited seating. Upon arrival, our luggage was missing, with options to have it delivered the next day or late at night, further complicating our plans. The lack of adequate customer service and minimal compensation compared to other passengers disappointed me. I believe such a disruptive and anxiety-inducing experience warrants fair compensation, and I hope for a resolution from Delta.

My wife and I are flying to San Diego on 9 Oct. I have 4 questions. 1. Will we both be able to check in a bag? 2. Can I bring a carry-on bag? 3. We both take meds. Do I need to bring all our meds with us? I usually use a med carrier for a week's worth and will bring as needed meds. 4. We are both in our 70s and have mobility issues. I have had knee, hip, and back surgeries and need to use a cane. I remember Atlanta's gates being far apart. Can we arrange for assistance with a cart? My trip confirmation number is GIKDWI. Looking forward to your responses. John C.

I am writing to report an issue that occurred on my recent flight from Memphis to Las Vegas. My spouse and I had packed liquids like hair products and medication which were checked in before boarding. While we understand the restrictions on liquids, we were disappointed to find that the caps were not secured on these items, resulting in spills throughout our luggage. Additionally, a costly product I purchased, Kera Care, is missing from our belongings without any notification of an issue. This situation not only damaged our medication but also our luggage. We are dissatisfied with how this matter was handled and seek reimbursement for the ruined products and luggage due to improperly sealed containers. For further inquiries, please contact me at [redacted]. Thank you.

Good Morning, I am seeking a refund for a hotel and flight I had to book due to a severely delayed Delta flight. I was scheduled on flight VS3823 from LAX to SYD on September 15, [redacted], at 10:35 pm, with a connecting flight VA1351 to Darwin the next day. The initial flight got cancelled, and after some confusion and lack of assistance upon arrival in Sydney, I had to book a hotel at ibis budget Sydney airport and a new flight to Darwin at my expense. The experience was distressing, especially as a solo traveler, and I would appreciate a refund for both the flight and hotel costs incurred due to the delays and lack of support. I can provide emails for verification if needed.

Subject: Disappointing Experience with Flight Bookings I recently returned from a family holiday to Disney Land Florida booked through Virgin and Delta. From the start, we faced issues with seat reservations, leading to a last-minute panic at Manchester Airport. Our connecting flight from Atlanta proved chaotic due to delays, causing us to miss our flight and spend the night in the airport with no assistance from staff. The experience continued to be frustrating with separated seating arrangements for our grandkids on the next flight. Upon arrival, we also encountered further seat changes and continued disappointments. It was a stressful and disappointing experience for all of us, especially after saving up for three years for this special holiday. I hope to hear back from you regarding this matter. Best Regards, Gary E.

My wife, Elfriede, and I are currently in her hometown of Bamberg, Germany, celebrating our Diamond Jubilee 60th Wedding Anniversary and her 84th birthday. Unfortunately, our journey here was very unsatisfactory. Upon arrival at IAH (Houston), we were told our flight to AMS was delayed by eight hours due to a mechanical issue. We were not informed of this delay beforehand. Consequently, we missed our connecting flight to NUE and had to reroute via Zurich, Switzerland. The transit at Zurich was rushed, and we missed our connecting flight to NUE again, resulting in further delays. Despite the luggage mishap, our bags eventually arrived the next day in Bamberg. This trip has been unexpectedly exhausting and frustrating compared to our previous experiences with KLM and DELTA. We are hopeful for a smoother journey back home through NUE and CDG (Paris) and perhaps an upgrade or compensation for the inconveniences faced. Best regards, Benjamin Street Sessions & Elfriede Johanna Sessions.

I misplaced my flight details for my trip from Rapid City, SD to Philadelphia on Delta and can't access the information online. My name is Grace Redinger, born on 6/17/[redacted], residing at [redacted] Homestake Road, Spearfish, SD. Please contact me through [redacted] or [redacted]. I don't have the flight number, confirmation number, or ticket number. Kindly assist by emailing me the necessary details. Thank you, Grace.

My spouse and I had a flight from Phoenix Sky Harbor airport to Dublin with a layover in NY. The flight was delayed due to a mechanical issue and Delta had to arrange another plane, causing us to depart over 5 hours later. This delay caused us to miss our connecting flight in New York to Dublin. Delta provided accommodation for the night and rebooked us on a flight more than 24 hours later. As a result, we arrived in Dublin over a day later than planned. This delay led to two main issues. Firstly, we had pre-paid for a hotel in Wexford, Ireland, and couldn't cancel in time, resulting in a loss of payment. Secondly, we missed a day of work in Wexford due to arriving late, leading to both a loss of work and compensation.

To the concerned party, My husband and I flew on Delta flights DL [redacted] and DL 98 from San Diego to Montreal on September 27. Despite booking first class seats due to my back issues and my husband's torn labrum, we encountered difficulties. On flight [redacted], my seat was unable to recline, causing discomfort throughout the journey. The flight attendant had to manually adjust it at the end of the flight. Additionally, Delta provided us with incorrect gate information, leading to a stressful situation where we had to rush between gates, affecting my husband's hip injury. The experience impacted our vacation negatively, as we were unable to rest and relax as planned. I am requesting a full refund for both tickets as the issues we faced were unacceptable, especially after upgrading to first class for a smoother journey. Our ticket details are as follows: Donna - [redacted] Steven - [redacted] Thank you for addressing our concerns. Sincerely, Donna Glenn Goodman & Steven L Goodman