Delta Airlines Customer Service Issues

I was scheduled to depart from Detroit (DTW) to Boston (BOS) on Delta flight DL2623 on September 25, [redacted] at 10AM, planning to arrive at 11:56AM. I had lunch plans and my son took the afternoon off to spend time with me, but the flight was delayed for 4 hours and 20 minutes due to a mechanical issue. No meal voucher was provided, and I couldn't get on a standby flight because they were all full. My baggage was also on the delayed flight. This affected a tour I had in Boston scheduled for 6PM. Similarly, my return flight from Boston to Detroit on October 2 was delayed over 2 hours due to weather conditions. I am inquiring about receiving a $[redacted] voucher as compensation, following the airline's rule of providing a free ticket if they could not accommodate a passenger on a flight within 4 hours.

My name is Kenneth D. My wife and I were on Delta flight DL [redacted] on October 17th from Atlanta to Frankfurt, Germany. Our e-ticket number is [redacted][redacted]. Unfortunately, she left her iPad Pro on the aircraft when we departed. I kindly request Delta to check if any of the crew, maintenance staff, or the lost and found department found an iPad. If located, please send it to our home address at [redacted] West 153rd Street, Gardena, CA [redacted]. I prefer to communicate via email while traveling. Thank you for your assistance.

Last night, I traveled from GSP to ATL and had requested wheelchair assistance beforehand. Upon my arrival in Atlanta, I found no assistance waiting for me. Eventually, a young man helped me to my connecting flight to Omaha, but we faced some challenges with the train and ended up at the wrong stop. Despite eventually making it to gate C46 with his guidance, a distracted golf cart driver pointed in the direction instead of providing proper assistance. This was distressing, especially considering my health condition as a senior citizen with COPD. Upon reaching Omaha, the assistance I had requested was once again absent. I felt the need to share this experience. Thank you for addressing this issue.

Dear Sir or Madam, I am writing to inform you that myself and two nurses, Catherine D. and Rachel B., are scheduled to travel to Haiti with Delta Airlines. Our departure date is Jan. 30, [redacted], and we will return on Feb. 12, [redacted]. Our itinerary includes flying from Portland, Maine to Atlanta on flight DL1792, then continuing to Port au Prince on flight DL685. For our return, we will depart from PAP on Feb. 12, flying on DL684 to Atlanta, then on to PWM on DL1767. As we are conducting medical clinics in rural Western Haiti, we kindly ask for an increase in our baggage allowance and a possible reduction in extra bag fees. Our mission is not affiliated with any church or political organization, and we are providing medical aid to underserved populations. Therefore, we must bring necessary medical equipment and supplies with us. Thank you for your attention to this matter. Sincerely, Heather D.

My suitcase was damaged during my flight DL4449 from Detroit to Saginaw(MBS) on 08/14/[redacted]. I reported the damage right away to a staff member, and a Damage Report was filed with the reference number DL784680/14 AUG18/2119GMT. While visiting my daughter, I uploaded all the necessary claim information to Delta using her computer. After speaking with Suzattara from Customer Services on 08/17/[redacted], we were informed that I could claim up to $[redacted].81 for a new case. I purchased one for $[redacted].81 from Macy's and had it shipped to my daughter's address in the USA. I submitted all requested documents as instructed. I was told the refund process would take 6 weeks, but I have not heard anything yet. Over 6 weeks have passed, and I have not received any communication. I am in the UK with all the paperwork, but as a senior not familiar with computers, I only have an iPad usually. I would appreciate your assistance in resolving this issue for me. Thank you, Shelagh H.

I recently observed a gate agent on Delta flight [redacted] from Atlanta to Columbia, SC behaving rudely towards multiple passengers during boarding. This behavior surprised me as a regular Southwest and American Airlines flyer, as I have never encountered such behavior from their staff. When I reached the gate to scan my e-ticket, there was a delay with the reader detecting my ticket and my phone screen had timed out. The agent swiftly took my phone, directed me to the reader, and continued making announcements. This was the most impolite behavior I have experienced while traveling. Though I do not typically fly with Delta, I hope this interaction is not reflective of the airline as a whole.

Hello, I am reaching out regarding a recent flight I had on Wednesday, October 17th from Ithaca, NY at 6 A.M. I was on a business trip with plans to arrive at GSP around 10:30 A.M. The flight experienced delays due to maintenance issues, causing me to miss my connection in Detroit to GSP. After contacting Delta, I was rerouted through Atlanta, eventually arriving at 2:30 P.M. I then had to find alternate transportation to my final destination, resulting in a full day of missed work. I appreciate your understanding as I address this matter. Despite the inconvenience, I value my experiences with Delta and hope to continue our business relationship. I kindly request any compensation for the missed work day. Additionally, I would appreciate assistance in retroactively adding my miles to my account, as my SkyMiles number was not included during booking. Looking forward to your response. Regards, Sydney B.

I am struggling to resolve an issue on your website. Due to my wife's and my poor health, we had to cancel our London to Florida flights. I am attempting to reclaim the ticket cost from my travel insurance. They are refusing to reimburse me, stating I have a credit from Delta which I have not received and cannot locate online. Additionally, this alleged ecredit must be used within 12 months for travel to the USA, which seems unlikely for us at this time. I am feeling lost dealing with the travel insurance as I am owed £[redacted]. We have been regular travelers to the USA but our health issues have temporarily halted our plans.

During my recent trip from Hartford to Sydney with layovers in Atlanta and Los Angeles, I checked in two bags. Unfortunately, one of my bags, a country road bag, had its handles ripped and broken. I reported the damage to the luggage handling center in Sydney, and they provided me with a reference number for the claim: SYDDL15749. The repair center I visited was unable to fix the bag and suggested a replacement, pending information on the replacement value from Delta. Despite contacting Delta and the baggage handling center multiple times, I have not received a satisfactory response. Delta allegedly declined the claim, citing my refusal of a replacement bag, which is not accurate. My experience with Delta included issues with the entertainment system, subpar vegetarian meals, and unresponsive baggage handling services. I request prompt contact at +[redacted]9 to address the misinformation and inadequate customer service, seeking a replacement bag or compensation. The overall process of coordinating with Delta representatives has been frustrating, and I hope for a resolution soon. Thank you.

I am scheduled to fly on Delta flight #[redacted] in first class from SFO to Boston. The flight was supposed to depart at 12:05 PM, but it's delayed until 5:00 PM without any weather issues. Due to health concerns from previous surgeries, my family preferred a non-stop flight. Unfortunately, this delay has caused major inconvenience as I couldn't secure transportation home from Boston at 1:50 AM the next day. I might have to wait at the Boston airport until 4:00 AM to catch the first bus north to New Hampshire. The Delta lounge opens at 6:00 AM, making it difficult to wait comfortably. This trip to California was to attend a memorial ceremony for my mother, paid for by my father, Lyle N Brown of Tracy CA, who values premium flying experiences. I would appreciate reimbursement or compensation for this disruption on his credit card. My ticket is booked under the name Vikki A Thomas.

Yesterday, I made a reservation with Delta Hotels for the first time. I needed to upgrade to a suite room, which would cost an additional $[redacted]. After spending an hour trying to reach someone, I spoke to a supervisor named James. He mentioned calling the hotel to avoid a change fee but I haven't heard back yet. Today, after numerous calls, I finally spoke to another supervisor only to find out that the room we needed is no longer available. This whole experience has left me extremely inconvenienced and frustrated. Unfortunately, due to this poor customer service, Delta Hotels has lost me as a customer for life. There are plenty of other airlines to choose from.

Hello, I wanted to share the confirmation numbers for our recent trip: Rutesh & Parul Shah: GQCEVO Niti Shah: GPRURM My family and I were on a trip from Atlanta, GA to Mumbai, India, scheduled to start on November 14. However, we faced multiple flight cancellations and had a challenging journey. Despite our efforts to communicate with Delta regarding our delayed baggage and flight issues, we have faced difficulties reaching a resolution. This has been a disappointing experience for us as loyal Delta customers based in Atlanta. I appreciate any assistance in resolving these ongoing issues.

During an internal flight from Detroit to Midland, MI on August 14, [redacted], my suitcase was damaged. I promptly notified the staff upon arrival and completed the necessary paperwork to file a claim for a new case. My daughter submitted all the required documents for the replacement case. We were advised that Delta would contact me via email to reimburse the case's cost by mid-October [redacted]. As a U.K. resident with only an iPad, my daughter in the U.S. assisted in the process while we believed we followed all steps during my visit. Disappointingly, neither of us has received any updates from Delta, leaving us unsettled and financially burdened.

While dropping off my daughter at the airport, I realized my house keys were in her coat pocket when I returned home. Delta agent Mareon at MSP informed me they couldn't assist with a gate pass. After suggesting to call the gate agent, Mareon reluctantly agreed. Unfortunately, no agent was present. I expressed my dissatisfaction with the lack of customer service, especially on a holiday, but was disregarded by Mareon. It's essential for Delta to establish protocols that benefit both customers and the company to avoid situations like missed flights due to forgetfulness. Although I have temporary accommodations while waiting for my keys to be sent overnight, this experience highlights the importance of efficient assistance for customers. If Delta can't improve their procedures to support families during such instances, patrons may choose to seek alternatives to flying.

My partner was traveling to Barcelona to celebrate our anniversary, but her flight was delayed by 5 hours, and then her luggage went missing. After completing a six-week European tour for work in 10 countries, I rushed to meet her in Barcelona. Unfortunately, due to the flight delay, we spent our anniversary at the airport. In addition, her lost luggage contained valuable items worth over a couple thousand dollars, causing more distress. Instead of reaching our Air BnB by noon, we arrived by 7pm, wasting a significant portion of our trip and the $[redacted] nightly fee. Hayley has been upset since leaving the airport, and our anniversary and vacation have been marred. As loyal Delta customers who often travel for both work and pleasure, this experience was disappointing. Despite booking Delta frequently for our group of 21, including hundreds of flights annually, no one has been helpful during this ordeal. Given that our anniversary and vacation were ruined by these mishaps, I am requesting compensation such as a generous voucher or a ticket refund for the distress and inconvenience caused to Hayley. Flight - DL156 Ticket Number - [redacted][redacted] Tag Number - DL512166 File Reference - BCNAF33861

I experienced an upsetting incident at Gate E62 on my flight from Tampa to Atlanta. Despite being on standby, the lady at the gate initially said the flight was full and directed me to another gate. When she later called my name to board, she rudely reprimanded me for taking a brief moment to retrieve my boarding pass. Her behavior was extremely unprofessional, and I hope that Delta addresses this issue with her. She was the staff member at Gate E62 with short blond hair on flight number [redacted] departing Tampa at 12:45pm on November 23rd, [redacted]. I urge for better customer service to be provided in the future.

I have two bookings with Virgin Australia for flights from Brisbane to Boston. The passengers are NXUULS Marijke Taylor, YJSZBP Jennifer Gaffney, and Nathaniel Gaffney. While we have seats secured for the flight from BNE to LAX, we are unable to secure seat numbers for the flights from LAX to Boston and Boston to LAX. Unfortunately, my daughter's husband recently passed away, and we are traveling to Boston with her 18-month-old son. We have purchased a seat for him, and it is crucial for us to sit together during the journey. Both my daughter and I are Virgin Velocity platinum members. I kindly request your assistance in securing seats for us and two seats for just my daughter and grandson on the return journey. Ideally, an aisle and middle seat would be suitable unless there are better seating options with just two seats together. This has been a very difficult time for us, and any help would be greatly appreciated. Thank you, Marijke Taylor.

I always opt for first class when flying. I received assistance from Cheap O Air on my recent trip with booking number [redacted]6. My round trip from Seattle, WA to MDT Harrisburg, PA on November 6, [redacted] with United was smooth. However, the flights on November 15, [redacted] with Delta were a nightmare due to various delays and poor service. The flight from Harrisburg to Detroit was 2 hours late (flight [redacted]). Upon arrival in Detroit, despite rushing to the gate, I missed my connecting flight as the Delta attendant closed the door in front of me, despite being informed of the delay. The rebooked flight was also delayed, causing further inconvenience as I missed transportation connections on Whidbey Island. Due to additional errors by Delta staff, I ended up at a substandard hotel in Kent at my own expense along with other stranded passengers. I am requesting a resolution from Delta, including compensation for the hotel, Uber costs, and the unused Shuttle ticket. I hope Delta can address these issues promptly and restore my trust in the company. Thank you, Dr. George Robert Baker

Hello, I am Mechelle, a 52-year-old black female with two grown children - a 36-year-old daughter who is an ER nurse and a 31-year-old son who works in a plant. They have their own families now, leaving me free to pursue my dream of becoming a flight attendant. Being on the move for extended periods is no issue for me as I am single, living independently, and enjoy traveling. I have never smoked, drank alcohol, or used drugs in my life. Staying fit is important to me, so having access to a gym wherever I go is all I need. Despite my age, people often mistake me for being much younger, around 30 years old. It's a noticeable age gap that I am proud of. Thank you, Ms. Mechelle.

I recently flew with Delta on November 21 to Orlando. Upon arrival, I noticed my luggage was damaged. Delta provided me with a replacement of the same size. During my return flight, I went through security without any issues regarding my luggage size. However, at the gate, I was asked to pay $30 for courtesy bag check, despite my previous experience. I explained my situation but was met with unsympathetic customer service. I felt embarrassed and had to pay the fee despite expressing my financial constraints. I am displeased with this inconsistency in the policy and the lack of understanding from the agent. I would like a refund for the unexpected charge.