Delta Airlines Customer Service Issues

I regrettably missed my flight, even though I arrived at check-in an hour before departure. Due to sudden illness, I was denied boarding and instructed to purchase a new ticket for tomorrow. This experience has left me dissatisfied, as I believe this may not align with standard procedures. I am eager to address this as a customer dispute promptly. I have a history of being a loyal Delta customer and hope to resolve this matter soon. Thank you, G. Stevens

I recently had a disappointing experience with Delta Cargo while shipping my pet back to its owner after three months. The office was disorganized and the employees lacked communication, causing unnecessary delays and confusion. I was taken aback when they unexpectedly took my pet without allowing me to say goodbye. To make matters worse, they charged my debit card twice without informing me, then claimed it was declined. When I requested a refund, they rudely stated they don't provide refunds. It took some time and frustration before they mentioned they were contacting Delta to resolve the issue. During the process, my questions were ignored, and the lack of transparency was frustrating. To add insult to injury, I was informed the pet would be on a delayed flight, extending the already stressful situation for the animal. Overall, the experience was a failure on Delta's part - from poor customer service to mishandling payments and flight arrangements, leaving both me and my pet distressed.

I am a resident of America from Uganda. I was charged extra for excess baggage at the airport. I had 7 suitcases, 2 of which were 22kgs each and were supposed to be included in my ticket. However, I was charged $[redacted] for all the bags. I would like to request a refund for the overcharge. I intended to address this at the airport, but the lines were too long, and I didn't want to inconvenience other travelers. Ticket Number: H9C848 Name: Massy E. Nabasirye Additionally, I had already paid $[redacted] online to KLM, your partners, and presented the receipt, but it was disregarded. It felt as though the partnership was not being recognized at that moment. I am an unhappy customer. You can reach me at [redacted] or [redacted]

Dear Delta Customer Service, I am reaching out as a dedicated Delta customer with a unique request. I am in the process of booking a round-trip flight from Wilkes-Barre, PA to Louisville, KY to pick up a Maltese puppy that I have recently purchased. She will be around 7 weeks old when I bring her back with me, and I have scheduled her first veterinary appointment in PA for when she turns 8 weeks old. Given her small size (approximately 8 ounces), I was hoping to inquire about the possibility of paying the $[redacted] fee to have her travel as a carry-on in a tiny kennel. I am eager to avoid her having to travel alone as cargo due to her size and young age. Your understanding and consideration in allowing me to bring her on board with me would be greatly appreciated. Thank you for your attention to this matter. Sincerely, Coty Clapp

I am attempting to book a ticket on Delta, but I would like the flights to be operated by AirFrance. On the AirFrance website, the Premium Economy flights are priced at $[redacted], whereas on Delta they are listed at $[redacted]. I would like to purchase through Delta and include an overnight layover, which is causing complications. Is it possible to book these flights on Delta at the same price as AirFrance (with a standard layover)? I am a Silver member of Delta SkyMiles.

During my trip from Toronto to Richmond, Va, I was asked to stow my carry-on as checked baggage. Upon arrival, I noticed the outside pocket had been opened and $[redacted].00 US cash was missing from my two wallets. Despite reporting the theft to security and to the Delta desk at the airport as advised, no action was taken. Upon unpacking at my destination, I discovered my wedding rings, including my late husband's ring, were also stolen. This issue has been escalated to West Jet, who directed me to submit a claim to Delta. My main concern is not the money but the sentimental value of the rings, which have immense emotional significance as they belonged to my late husband. The rings were three joined 18ct gold bands and have been in my possession for 48 years. The loss is devastating, and I appeal for assistance in recovering them. I'm certain security cameras in the baggage department may reveal what occurred. Thank you for your prompt attention to this matter.

I booked a flight using Skymiles Award ticket. Unfortunately, I needed to change the date of my ticket, which I did through the Delta App on my phone. I paid the $[redacted] change fee, and the ticket was successfully updated with the new date and information on my account. However, after 7 days, Delta informed me that there is an issue with the ticket and I am now being asked to pay an additional 20,[redacted] miles or they will cancel my ticket.

Hello. My spouse and I are currently on our dream vacation celebrating 15 years together. Yesterday, we opted to upgrade our seats for $[redacted] to sit in the "preferred" section. I selected seats 19a and 19b, ensuring they could fully recline. However, upon checking today, it appears that these seats have only "limited" recline. This doesn't align with what we paid for. We are open to changing seats if necessary. Additionally, we are interested in any available business class upgrades. Any assistance you can provide would be greatly appreciated. Thank you. Lucas Staley DL[redacted], Heather Staley, SLC-CDG May 3, 4:50 PM departure.

My name was misspelled on the reservation, and the person I spoke with initially couldn't correct it. After texting my travel buddy, their name was easily fixed. Now, I have to wait for another callback and hope for better assistance. Frustratingly, I updated my name at check-in, but it didn't save due to a travel agent making the booking. It seems the agent holds more influence than me. Surprisingly, it's just the spelling of my middle name, not a major issue. Dealing with SPIRIT would have likely been simpler.

I encountered an issue with Delta changing my flight itinerary from Bangkok to Korea, then Korea to Atlanta. As a Delta customer with a confirmed reservation code JOIAKF, my journey began on November 2, [redacted], to Bangkok and all went smoothly. However, the original flight departing Bangkok on June 20, [redacted], at 10:40 was canceled. The new return flight on June 19, [redacted], at 11:20 involves Korea Air, arranged by Delta. The problem arises when attempting to select and confirm seats via Delta's website under 'My Trips'. Despite repeated attempts, the site only shows the initial seat request and fails to retain selections upon return visits. Contacting Delta and then Korea Air did not provide a solution, with Korea Air refusing seat selection citing Delta's responsibility due to the website glitch. With my departure scheduled for June 19 at 11:20, the inability to secure seats remains unresolved. I am concerned about potential overbooking and appreciate Delta addressing this issue promptly. - Keith and Prachit B.

I encountered an issue after Delta changed my departure from Bangkok to Korea and Korea to Atlanta. I purchased tickets from Delta, even though Delta and Korean Airlines are partners. The problem arose when I couldn't select and confirm seats on Delta's website despite multiple attempts. My flight is scheduled for June 19 at 11:20, yet I still have no assigned seats. Delta advised me to contact Korean Air for assistance, but Korean Air declined to help, stating it was a Delta website problem. I am concerned about being able to secure seats considering the flight may be overbooked. Despite my efforts to resolve this with Delta, I am left feeling frustrated and uncertain about our upcoming travel. - Keith & Prachit Burr

My wife and I were scheduled to fly from BWI on May 18, [redacted], on Flight #[redacted] departing at 9:41 am. After checking in and boarding, the pilot announced a maintenance issue, causing a 30-minute delay. Eventually, we were asked to deplane and go back to the terminal for flight rescheduling due to the maintenance problem. We waited in line with around 75 other passengers to get rebooked. Our new flight plan took us through Baltimore to Cincinnati and then to Minnesota with an arrival time of 7:05 pm. However, another maintenance delay occurred, and we landed in Cincinnati at 4:00 pm, missing our connecting flight. This caused a total delay of 9 hours, making us miss our grandson's graduation dinner and party in Kansas City, where we were supposed to arrive at 1:24 pm. The service from Delta was disappointing, with long lines and challenges in rebooking after the initial delay. Despite previous positive experiences, this recent trip has left me unsure if I will choose Delta in the future. - George G. Queen.

The upcoming trip to Rome following my daughter's overseas study on July 6, [redacted], is causing confusion. The first flight, booked by the cruise line, leaves DTW on July 5 at approximately 6 pm and arrives at CFO around 9 am the next day with confirmation number DL - GGEHXS. For the return journey on July 14, I requested to fly on Delta flight DL8712 departing Rome at 12:20 PM, making a stop in CDG, and continuing with flight DL8572 to Detroit to coincide with my daughter's flight. However, upon checking my reservation on the Delta website to add my SkyMiles and select seats, I was unable to find it. Surprisingly, the flights were booked on Joon and Air France, with confirmation number AF TQ5EGE. Despite being on the desired flights, I am concerned about earning my frequent flyer miles (Delta FF# [redacted]) and seating arrangements to be with my daughter and have an aisle seat. Requesting assistance and hoping to resolve these issues promptly. Thank you, Wendy Stone.

I noticed an unauthorized charge on my Delta AE credit card for excess baggage supposedly linked to Karen Amunson, who traveled with me. She paid for her baggage at check-in without incurring excess baggage fees. The charge needs to be removed from my account, which ends in 5-[redacted]. Additionally, I am questioning why I only received 25 Sky miles for my round trip from MN to CA and back.

I recently booked a same-day flight from Vegas to Norfolk with a connection through Atlanta on June 3rd. While the cost of $[redacted] for a one-way flight didn't bother me, the experience I had was unsatisfactory. I was assigned a middle seat on both flights, which was bearable, and the delay on the connecting flight due to weather was understandable. However, on the second flight, I was seated in row 39D, the last row beside a foul-smelling restroom, and to top it off, water was dripping from the ceiling onto me and a fellow passenger. Despite informing the flight attendant, Jasmine, who was polite but helpless due to the recurring issue on the plane, we were only offered blankets and paper towels to manage the situation. Towards the end of the flight, I was informed that there were available seats in the Comfort Select zone, but we were not relocated to stay dry. Despite receiving a $25 voucher for the inconvenience, I believe a refund of the flight cost is more appropriate given the circumstances. My position as the EVP and COO of a major Mortgage Subservicing company highlights the seriousness of this issue, and I would appreciate a response from the airline to address this matter promptly. You can contact me at [redacted]

I am having trouble checking in for my international flight on Flight DL222 on 6/13/18 with Confirmation number G5VAID. Initially, I was able to check in my partner, who made the reservation, but I'm unable to check in for myself. I have been a loyal Skymiles member for several years. Unfortunately, when I spoke to Supervisor Rob in Cincinnati, he was unable to assist me or escalate the call. I've had issues in the past where I was bumped off a flight and had difficulties getting home. I insist on being checked in for my flight and if that's not possible, I request compensation. Good customer service is crucial for customer loyalty, and if this matter is not resolved promptly, I will reconsider flying with Delta in the future. Thank you.

I need to cancel my flight to London voluntarily. I am requesting a refund due to past anxiety and a history of deep vein thrombosis from a previous European trip. Despite hoping to visit friends without issue, I recently had a severe anxiety attack requiring medication. Concerned about the risk of DVT and the potential for medical emergencies during the flight, I am requesting a credit back to my credit card. Thank you for understanding. - Hugo Schaeffer

Subject: Disappointing Recent Delta Experience Dear Diamond Medallion Member Services, I have been a loyal Delta Airlines customer for years and have greatly appreciated the benefits of being a Diamond Medallion member. However, my recent experience with Delta was far from satisfactory. Returning from Rome to LAX with a connection in Atlanta, our flight landed on time but faced a 35-minute delay on the taxiway due to an unavailable gate. Consequently, my wife and I missed our connecting flight, which was upgraded to first class using my global certificate for the international segment. We were then rerouted to Orange County, where we were seated apart in center seats. To add to the frustration, we sat on the plane at the gate for over an hour due to a baggage issue. This experience marred an otherwise great trip, and I was disappointed that Delta could not provide a gate at one of its hub airports for a scheduled flight. Arriving on time would have allowed us to catch our connection. Thank you for your attention to this matter. Best regards, P.N.

I flew from Atlanta to Amsterdam on KL [redacted] operated by Delta AirlinesDL0070 on June 18th. My wife, our 10-week-old daughter, and I had two suitcases and a baby stroller to check in. Unfortunately, the suitcases were each overweight at 60 pounds. The attendant informed me it would cost $[redacted] per bag, which I agreed to. I inquired if splitting the bags between my wife and me would change the cost, but the attendant confirmed it would still be $[redacted] each. After paying, I was surprised to be charged $[redacted]. I discussed this with a Supervisor who advised me to file a complaint to request a $[redacted] refund. Moreover, I was displeased with the unprofessional behavior of the attendant Joanna, who lacked the demeanor expected of a customer relations officer at the front desk.

I was on Flight [redacted] from Tampa to Atlanta, intending to connect to Flight [redacted] to Columbus, OH. Unfortunately, due to Delta, I missed my connection. Despite blaming the weather, which did cause delays, Delta could have easily ensured I made my connecting flight by allowing a slight delay or prioritizing those with connecting flights to disembark first. Instead, they chose to lay blame on the weather rather than follow simple and reasonable procedures, causing me to miss work. In addition to the flight issue, a Delta employee threatened to involve the police over a minor issue when I had yet to receive an apology or an alternate flight option until after 4 pm. Eventually, after persisting, I was directed to someone who could assist. It is unacceptable to mistreat customers and then threaten police action when they react understandably. After such a negative experience, I am left questioning why I should ever choose to fly with Delta again.