Coinbase Customer Service Issues

I just opened a new account and provided my phone number and password during the setup. However, the system is not recognizing either of them, preventing me from funding my account. I need to verify my phone number and reset my password to a longer one. I can access my account from different phones using my passphrase but the password is not accepted when trying to fund my account. My wallet is currently on the phone with the registered number.

My email accounts, [redacted] and [redacted], have been switched without my authorization. The dates and information related to my original investments appear to have been altered. I suspect someone may be following me or accessing my devices remotely. My account has been unexpectedly closed, and I believe my multi-million dollar funds are inaccessible or possibly stolen. Additionally, my Coinbase card has never functioned after activation, despite multiple attempts. The account states I made a purchase in [redacted], which is inaccurate. I have been facing difficulties contacting Coinbase or Bitcoin support, encountering the same unhelpful responses for three years.

Blockchain m'a demandé de mettre en place une API pour recevoir un remboursement de [redacted] [redacted] € sur Coinbase. N'étant pas expert en informatique et peu familier avec ces applications, j'ai des craintes quant au risque d'escroquerie. Le transfert de fonds sur mon compte bancaire est le seul objectif. Ai-je réellement besoin d'une API qui peut potentiellement présenter un risque de vol ? Je souhaite juste renforcer la sécurité de mon compte Coinbase, que me suggérez-vous ?

I recently downloaded the Coin app. I provided my phone number, email, and birthday and received a verification email. However, I did not create a password or fill out any personal information for my profile. When trying to access the app, it keeps saying my email already exists. There was a mistake with the number 8 next to it. I am not very tech-savvy. How can I update my information to properly use the app?

I am in contact with Cynthia M. regarding an investment opportunity. She guided me to set up a Coinbase wallet where she transferred $25,[redacted] worth of Bitcoin from the Copay app to my address. Following this, I received an email instructing me to deposit $[redacted] worth of Bitcoin into my account to increase my payout balance, enabling me to withdraw funds from my Bitcoin wallet to my bank account. While I'm hesitant, I am considering reaching out to Coinbase support for verification before proceeding further.

This morning, I bought XLM through the phone app. After transferring it to my Lobstr wallet, it got locked. Despite multiple attempts to log in, I am stuck on the verification code screen. I enter the code, but it keeps canceling the login and taking me back to the login page. Unfortunately, I can't access the support forms as they require a successful login. I am in need of direct assistance from a person to resolve this login issue and access my account.

I had a significant amount of USDT in my Coinbase wallet that I intended to transfer to my bank account. However, to facilitate the transfer, Coinbase prompted me to purchase Ethereum. After successfully buying Ethereum, I attempted to transfer the funds by pasting my Ethereum wallet address from Coinbase and clicking send. Unfortunately, the total amount did not appear in my Coinbase Ethereum wallet, causing me to panic and subsequently close my account. Currently, my account is in recovery status. I seek guidance on the appropriate steps to take in this situation.

I am having trouble logging into my account and need assistance opening a new ticket. Despite having all the necessary items, including my correct password, "secret seed," the DUO authenticator app labeled COINBASE on my phone, State Driver License, U.S. Passport Card, and SENTRI Global Entry Trusted Traveler Card, I cannot access my account. The DUO app says it's the wrong code, and my Driver License cannot be read in either portrait or landscape orientation. I am perplexed as to why my usual methods are unsuccessful and why my "secret seed" is not being requested. I am in urgent need to access my funds and would appreciate guidance on resolving this issue promptly. Thank you. Patricia G. H.

Hello, I have funds locked in a Coinbase wallet account. An individual who claimed to work for your company, Mr. Max AJELLO, mentioned that by transferring 5% of the amount I want to withdraw to a REVOLUT account, I could proceed with the transaction from the Coinbase wallet to my bank account. However, this individual has not followed up with me. Can you confirm if this is accurate and provide me with the transaction procedure, please? Kindly get in touch with me. Best regards

After spending significant sums with Coinbase over several years, they unexpectedly granted me a $[redacted],[redacted] line of credit. While never requesting it and seldom using it, I recently decided to utilize this credit. To my dismay, my account was promptly locked once I accessed the funds, hindering my ability to repay. Despite numerous attempts, Coinbase thwarted my efforts to settle the debt, leaving me frustrated and financially constrained. The situation has left me feeling misled, embarrassed, and now they demand additional cash payment. Seeking advice on potential legal recourse, I am deeply troubled by their actions, which I find deceitful and damaging. Their ongoing insistence on citing security concerns adds to my distress. Coinbase's behavior appears highly questionable, and I fear further repercussions if my experience is monitored.

I received an email in early September requesting the transfer of my account balance by September 25, [redacted]. I faced issues accessing my Coinbase account, initially displaying a balance of 0. After resolving this, my balance of 0.[redacted] Ethereum reappeared the next day. I registered my account on November 4, [redacted], receiving a twelve-word secret phrase and funding it with 0.[redacted] Ethereum. On September 25, [redacted], I again had trouble transferring my funds due to repeated requests for a 7-digit SMS code to secure my account, ultimately resulting in too many attempts. The situation is troubling considering Coinbase's reputation for security. I seek clarification on the current situation, guidance on recovering the funds, and information on available support options. Thank you for your assistance.

I haven't used my Coinbase account in a while. I tried to register again to update my phone number and address but I am encountering issues. After uploading my ID pictures, the verification process is failing. Without completing the registration, I am unable to change my address or phone number, and I can't reach support. I can't receive the security code/PIN because my number has changed. Please assist me with this matter. -Marina

Hello, Several months ago, I noticed that my account had been deactivated, but due to a lack of time, I did not address it. I am writing now to inquire about the reason for this deactivation. Initially, there may have been some issues with bank transfers on my account (debit credit), as I misunderstood the requirement for a reference during the transaction. However, I am unsure why my Coinbase account is currently blocked. I am a regular citizen who invests with you, as well as on Binance and Kraken. What steps should be taken to resolve this situation? Thank you in advance, Alain I.

Hello, Several months ago, I noticed that my Binance account was disabled, but due to lack of time, I couldn't address the issue at that time. I am reaching out now to inquire about the reason behind this action. Initially, there were some transactions on my bank account which I did not understand since I didn't realize a reference was required during the transfer process. Other than that, I am unsure why my Coinbase account is blocked. I am a regular citizen who invests with you as well as Binance and Kraken. What steps should I take to resolve this situation? Thank you in advance, AI

I am having trouble accessing my wallet. My advisor, whom I thought was honest, turned out to be a scammer. I unfortunately gave him my security phrase, and since then, he has been asking me for money to make the transfer to my current account. In short, I don't know how to buy Ethereum that Coinbase wallet requires to pay for the transfer fees to euros in my account. Could you please help me unlock the situation?

J'avais été suivi par un conseiller que je soupçonne maintenant d'être un escroc. Coinbase ne reconnaît plus mon appareil lorsque j'essaie de me connecter. J'ai un solde en USDC sur Coinbase Wallet, et je ne parviens pas à le transférer sur mon portefeuille. Lorsque j'essaie de me connecter à Coinbase, je ne reçois pas les e-mails de déverrouillage à mon adresse. Je crains donc que mon compte soit piraté. Comment puis-je récupérer mes comptes et les sécuriser davantage? Merci. Je ne parle pas anglais.

Address Verification Issue: I submitted 2 perfectly legible invoices with the exact same address I provided to Coinbase. Rejected!!? I sought help and tried the chat: zero responses! I sent emails to 2 different addresses: deactivated! It's impossible to send an email on the website! Pathetic! I just want to close my account. Wasting 2 hours on such nonsense... Fed up!

Bonjour, J'ai rencontré un problème d'accès à mon compte. Après avoir essayé plusieurs fois de me connecter depuis un autre appareil que mes supports habituels, mon accès a été bloqué. Il est possible que j'aie saisi une mauvaise adresse mail. Je souhaite maintenant débloquer mon compte pour y accéder, mais je ne sais pas comment procéder. Pourriez-vous m'indiquer s'il est possible d'obtenir un code ou une autre solution de votre part pour rétablir l'accès à mon compte ? Merci.

I passed the verification process on my first attempt with Coinbase. I converted [redacted] USDT to USD and transferred it to my bank successfully. However, I still have [redacted] USD remaining in Coinbase that I wish to transfer. Despite numerous attempts, the system indicates the verification is still pending and asks me to wait a few minutes. I am unsure why the verification process is not completing.

Hello, I am reaching out regarding issues with accessing my account. This account has been active since [redacted]. I am being prompted to confirm my identity. I have submitted both sides of my French ID card, which was renewed in [redacted]. However, I received feedback stating that the verification cannot be completed. How can this be resolved? Additionally, I would like to withdraw all my funds in euros and transfer them to the bank account linked to my Coinbase account. Could you please advise on how to proceed with this request? Thank you for your assistance. Best regards, Samuel MIGNARD