Bradford Exchange Customer Service Issues

I recently discovered that my neighbor at [redacted] Upper Elmer’s End Road in Beckenham, Kent BR3 3DF has been receiving parcels addressed to me, which I did not order. During my time abroad, my account was debited £42 for three months without my knowledge. I will return the unwanted parcels once I am back home in three weeks. Tomorrow, I will contact my bank to resolve this issue. I expect a refund for the unordered items and request that my details be removed from your system. Please refrain from sending any more parcels to me. My client account number is B[redacted]. Thank you. Mrs. J. Thompson [redacted] Upper Elmer’s End Road (not [redacted])

To The Bradford Exchange, I received a large styrofoam box today, on 10/30/[redacted], which seems to be from you. Inside, I found a receipt for the Obama $2 Bill stating that it was paid in full, but I haven't ordered anything else. The box doesn't have The Bradford Exchange listed as the sender. I intend to refuse the shipment, so please provide instructions for a return label. Thank you, Nancylee S. [redacted] S Wood Duck Lane Boise, ID [redacted].

I have been trying to contact Bradford Exchange regarding two unauthorized charges on my PayPal account. I only ordered one "Soldiers of God" figure, but there are two extra charges on my account that need to be resolved. I have moved from my original delivery address and received the figure I wanted before I moved. Since then, two more figures have been supposedly shipped, but I have not received them. My original address was: Helga Roesler [redacted] Dovecote Ln Unit 3 Livermore, CA [redacted] My current address is: [redacted] Westwood Pl Hemet, CA [redacted] I do not want any more figures sent to me. Please refund my account promptly.

I recently received a bill dated October 1, [redacted], for an Aaron Rodgers 3D football half dollar coin, which I did not order. My last purchase from your company was in December of [redacted]. After contacting customer service to rectify the issue, the item still arrived three days later. Despite this, an acknowledgment letter received from June O. did not acknowledge that the item was sent without an order. I promptly used the return shipping label provided by your company to send back the item on October 25, [redacted]. However, by October 29, [redacted], I received yet another bill. My account number with your company, [redacted]62, must be cleared of all charges. I have informed my credit card company about this unauthorized transaction and disputed any potential charges to my account.

I ordered two items, but the delivery of all the components is taking longer than expected. When I received the second shipment, it was a duplicate of the first, so I returned it. In another shipment, I didn't find the return label and card as expected. After emailing for a return label and receiving one on 11/10/[redacted], I found out that the label had expired or been used when I tried to use the link provided. I have reached out through Twitter, Instagram, and Facebook with no reply. I also emailed them twice through their website with no response. I offered to pay for the return shipping if I could get the address and ensured that I wouldn't receive another shipment.

I made a mistake when I ordered the "Messenger from Heaven" ornament. Being less skilled with computers, I accidentally ordered two sets of three instead of just one set of three. My order numbers are ************ and *************. I would like to correct this error and only be charged for the three ornaments I meant to order. The item number is *********. I do not have phone apps, so I need to speak to a representative to resolve this. Thank you.

I am interested in purchasing checks with carbon copies and an oriental design. However, when I search for oriental design checks, I am unable to find any images. It's strange that I can find information on Bradford Exchange checks but no pictures. Searching for "diabetes" yields many choices with visible options. I would like to see the available oriental checks with carbon copies. How can I find them?

I'm having trouble placing my order for checks with an oriental design and carbon copy. In the past, I ordered and liked them but I want a different oriental design this time. It's crucial for me to see your current options to make a selection. Sadly, my previous checks were stolen, so I need to reorder. Please ensure this message reaches the right department and that I receive details and images of available oriental design checks to proceed with my order. Thank you for your attention to this matter.

I ordered two sets of Christmas ornaments as gifts for family members, and they arrived in good condition. However, I received four additional sets of four ornaments each. I have returned the extra sets as instructed on the invoice, marked "Return To Sender Refused." I believe that the delay in crediting my account is unwarranted and unethical.

I recently received a package from The Bradford Exchange; however, it arrived without an invoice or any packing slip. Unfortunately, the coupons included were not helpful in identifying the contents of the package. I have not made any purchases from The Bradford Exchange and do not wish to keep this box. The provided Client Number is [redacted]16, Order Number is [redacted]24, and Line Number is [redacted][redacted]. The product is described as "Trump $2 Bills Box + Inauguration." I feel that I am not responsible for this unsolicited item and resent the inconvenience it has caused. I anticipate that I may be required to return the box, thus consuming more of my time and money. I attempted to contact customer service but experienced long hold times and a subsequent disconnection. I am now seeking guidance on how to proceed with the return of the unordered item.

I am having trouble accessing my email to send or receive messages. I have tried sending emails to various recipients, but they are not receiving them. Additionally, when others try to email me for information, I am not receiving their messages. My computer is my only means of communication, so it's crucial that I can use it effectively for email exchange. If there are any solutions or assistance you can provide, it would be greatly appreciated. Thank you for your help with this matter.

I believed I would receive 3 lanterns for $69.99, but I only received one. It resembles a $5.00 lantern and seems inferior to the photos online. I wish to request a return shipping label and a refund. My attempts to process a return on the website failed since it kept asking for a 6-character ZIP code. ZIP codes in the United States are typically 5 digits, and even adding a "0" in front did not resolve the issue.

I received my granddaughter's bracelet envelope today, but it arrived torn open with no bracelet inside. It was supposed to be a gift for Christmas morning and was delivered by FedEx. After contacting them, the driver mentioned it only had papers inside and still proceeded with the delivery. I am hoping there is a way to have it replaced. This gift was particularly meaningful as I lost my son four years ago, and I was trying to make this Christmas special for all my grandkids. I have already spoken to FedEx about this issue. Please reach out to them for further assistance. Robert B. [redacted] Dowling Rd Middleburg, Florida [redacted] [redacted]

Last August, I purchased a "Land of the Free" hoodie (Acct # [redacted]68) as an early Christmas gift for my grandson. However, upon giving it to him this Christmas, I realized it is too small. He needed an XXL Tall size instead. He is 6'3" and the XXL wouldn't fit him. I would like to return the unworn hoodie. I have been a repeat customer and have never had to make a return before. Thank you for your assistance. Doris B. Phoenix [redacted]

Hello, my name is James Weis. I placed an order on Monday, the 23rd, for a Saint Michael statue with order number [redacted]82. I also paid $30 for 2-day shipping to ensure it reaches the recipient right after the holiday. However, it's now Friday, and my order hasn't been shipped yet according to the website. I am feeling a little frustrated because I paid for expedited shipping, and it has been sitting for four days without being shipped, especially since two of those days were business days. I kindly request it to be shipped immediately and delivered by tomorrow or a refund for the expedited shipping fee. I understand it's a busy time of year, but waiting for four days for it to ship seems a bit excessive, considering I have experience rushing orders from working in warehouses. It's crucial for the recipient to receive it on time for Christmas. If it can't arrive by tomorrow, please refund the shipping cost. Thank you for your attention to this matter.

I placed an order with you on 12-20-19, selecting overnight shipping, but have yet to receive it as of 12-27-19. When I called on 12/26/19, I spoke with someone in another country who initially didn't have information on my order. After some waiting, she informed me that the order was scheduled for delivery that day. I expressed my dissatisfaction with the delayed shipping despite paying for overnight service for over a week. After some back and forth, she refunded my shipping costs but didn't provide confirmation of the credit. As of today, 12-27-[redacted], my order still hasn't arrived. Another representative mentioned that FedEx's delivery status hadn't been updated. This situation has jeopardized a special Christmas gift for my wife from The Bradford Exchange. I contacted FedEx who confirmed a label was created but no further progress. This experience has made me hesitant to continue collecting items from your company.

I received the ring with the names "Rick" and "Brenda" that you sent me. Unfortunately, the names are not legible as they do not stand out well without black coloring. I believe the order of the names should be reversed with Brenda on top and Rick on the bottom due to the length of the names. Additionally, the chocolate diamonds are crooked and do not have the expected shine. I am concerned about the quality given the price I paid. Also, I am worried that the gold plating on the silver ring might come off. I was under the impression that it was gold and silver, not just gold-plated.

I'm having trouble paying the final installment for an item I purchased online. I received a notice saying it's now due, and I'm being charged late fees because it's my first notice and the final installment. I want to pay in full over the phone or online with my card. I attempted to call the provided number, but it was incorrect. The number I found on Google didn't work either. Can someone please assist me with this issue?

Hello, I recently received a gift from my retired Marine ex-husband, but unfortunately, it has technical issues. The item keeps losing power and falls down repeatedly, despite his attempts to fix it. As a result, I need to return the item and would like a refund credited to my account. Thank you for your assistance. Sincerely, J. Martin. Address: [redacted] SW 84th Ave, Ocala, FL [redacted].Phone #: [redacted]

Hello, this is Laura E., client number [redacted]74. I planned to contact The Bradford Exchange on January 4, [redacted], to settle my overdue payment. Since January 4 was a weekend, I reached out on Monday, January 6 at 4:35 PM PST, but you were closed without any provided operating hours on your phone message. To address this, I will try again tomorrow. I noticed the time zone difference, with you on CMT while I am PST, and will aim to call between 5 a.m. and 4 p.m. PST on Tuesday, January 7. My intention is solely to clear my overdue balance and intend to address any items declined due to insufficient funds on February 4, [redacted]. Thank you for your understanding.