How Do I Return an Order to the Bradford Exchange?

Bradford allows you to return your orders within a specified number of dates after purchase. If you wish to return the jewelry, you have up to 120 days. Purses, totes, and wallets can be returned within 90 days. Heirloom toys and apparel can be returned within 30 days. If your personalized items are defective, you have 365 days to return them.

Returned goods won't be accepted if they are not in their original condition. You must return them along with a prepaid return label or return information card. If you don't have the card, you may contact the support team and ask for it.

Changing or Canceling Your Order

Bradford Exchange allows you to change details such as your delivery address. You also have the chance to change or cancel your order. If you need to cancel or make changes to your order, you may contact the customer service team and ask for help. You should be ready to quote your date an order number.

Brad Exchange allows you to cancel your order up to 14 days after receiving your purchase. To complete the cancellation process, you need to inform the support team and fill in the cancelation form. Send the completed form to Brad Exchange via email. Specify your order number and name in the subject line.

Unfortunately, it is impossible to change personalized items if they have already been sent to the engraver.

The Bradford Exchange Warranty

Bradford Exchange gives you a no-quibble satisfaction guarantee for some items. Non-customized jewelry and apparel items are covered for 120 days. Coins are covered for 14 days and all other non-personalized items are covered for 365 days. There is no guarantee for customized items.

If your product is covered in the satisfaction guarantee, you can claim a full refund or replacement. You just need to return your items in a good, resalable condition. Return your items in their original packaging. The packaging should not have been torn or damaged. Your refund is processed as soon as Bradford Exchange receives your returned item. You may have to wait up to 14 days before it is reflected in your account.

Submitting Complaints

If you have any specific complaints about your order or how it was handled, you may present them to the support team. Bradford Exchange tries to resolve complaints as soon as possible. While they review your complaint, activity on your account is suspended. You may submit your complaint in writing, over the phone, or on email.

Bradford Exchange tries to resolve your issue as soon as they can. In most cases, your issue will be resolved within two working days. If it is impossible to address your complaint within that time, they will advise you on the next best step.

If you need support from Bradford Exchange, you have many alternatives to reach them. The best way to contact Bradford Exchange is on the phone. Speaking directly with an agent gives you the chance to explain the issue you are experiencing clearly. It is easy to make clarifications and provide additional details where possible. When seeking support over the phone, you may not get the help you need immediately.

The support agents may need you to call a few times before getting the help you need. If you don't get help from one agent, call later and you may be connected with a different one.

You may seek support from the help desk before contacting the support team on the phone. The help desk has reminders, tips, and suggestions that may help you resolve your problem. Most customers use the help desk as the first support alternatively before exploring other support options.