Bradford Exchange Customer Service

Phone Number & Contact Info

Bradford Exchange's Best Phone Number

866-503-9057
Toll-free·Calls Customer Service·Most popular Bradford Exchange number
Q:

How do I talk to a live human at Bradford Exchange?

A:Press 6
Q:

Does Bradford Exchange offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm CST. The least busy day is Wednesday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 9 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Bradford Exchange phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6
Below are some clips we've found from Bradford Exchange's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Bradford Exchange. As part of our commitment to quality assurance, your call may be monitored or recorded and your information used to improve your overall customer experience. To check on shipping status or a recent payment through our twenty four hour automated system, press one. To place an order, press two."
Excerpt from a call with Bradford Exchange
Wednesday, January 3, 2024 5:33 PM

They may ask you to enter information with the dial pad

"Thank you for calling Bradford Exchange. As part of our commitment to quality assurance, your call may be monitored or recorded and your information used to improve your overall customer experience.
To check on shipping status or a recent payment through our twenty four hour automated system, press you have reached the Bradford Group of Companies automated payment system.
Please enter your account number followed by the pound key."
Excerpt from a call with Bradford Exchange
Thursday, January 18, 2024 3:32 PM

The first phone menu

"Thank you for calling Bradford Exchange. As part of our commitment to quality assurance, your call may be monitored or recorded and your information used to improve your overall customer experience.
To check on shipping status or a recent payment through our twenty four hour automated system, press one.
To place an order, press two."
Excerpt from a call with Bradford Exchange
Friday, May 3, 2024 9:31 PM

After you press 1

"To authorize credit card payment on an existing order, press three.
If you are calling to check if your order has shipped, press one."
Excerpt from a call with Bradford Exchange
Friday, May 3, 2024 9:31 PM

After you press 3

"Please enter your account number followed by the pound key.
To authorize credit card payment on an existing order, press three.
For returns, press you have reached the Bradford Group of Companies automated payment system."
Excerpt from a call with Bradford Exchange
Tuesday, January 9, 2024 12:15 AM

What are the hours and when should I call?

Bradford Exchange operates the call center for this 866-503-9057 phone number Mon-Fri 7am-6pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 649 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Bradford Exchange phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Bradford Exchange staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Bradford Exchange is Wednesday. The most busy day to call is Tuesday, which averages 59% more phone calls by comparison. Again, this is based on a sample of 649 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Quietest
Thu
Fri

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Bradford Exchange

In summation, the best day to call Bradford Exchange is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Bradford Exchange staffs the call center well on Wednesday.

Why Customers Call Bradford Exchange

If you have time to do a bit of reading before you call Bradford Exchange, we recommend you read over some of our problem-specific articles.

How Do I Return an Order to the Bradford Exchange?

If you aren't happy with your product, or if you need to exchange it for a different item, here's how to return an order to Bradford Exchange.

How Do I Get a Refund from the Bradford Exchange?

Seeking reimbursements for goods once sold can be a daunting task due to the various return policies that companies feature. However, the Bradford Exchange's customers can rest easy knowing that GetHuman's simple guide will guide you through the return process. Additionally, our team strives to connect clients with customer service agents to help them seek help if the DIY method is futile. We are a customer-oriented company that brings customers together to share their service experiences.

How Can I Track My Bradford Exchange Order?

This article describes how to check on the status of your Bradford Exchange order. Detailed instructions are given for tracking your order by order number and for tracking your order when you have lost the order number. Hours for The Bradford Exchange's customer service phone number are provided as well.

Top Bradford Exchange customer service problems

Click the link above to get answers to just about any Bradford Exchange customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Bradford Exchange, and their purpose. Are any of these similar to the reason you are trying to call?
Ring size exchange: "I ordered a ring for my husband but it came in the wrong size."
- From a call lasting 42m 21s , Mar 18, 2024 7:54 PM
Managing ornament orders: "I want to cancel all of the Christmas ornaments, keep one more Eagle, and continue with the Coca Cola collection."
- From a call lasting 19m 35s , Mar 11, 2024 1:22 PM
Return item for refund: "I want to return this item because I don't like it and need the return address."
- From a call lasting 14m 50s , Mar 8, 2024 3:17 PM
Confirming delivery address: "Making sure my delivery address is correct."
- From a call lasting 13m 5s , Mar 2, 2024 10:34 PM
Looking for couples ring: "What I'm looking for is a couples ring, a forever ring, with birthstones on."
- From a call lasting 13m 23s , Mar 1, 2024 4:14 PM
Inquiry about returned package: "I wanna know, Dick, you receive the package back?"
- From a call lasting 9m 20s , Feb 26, 2024 2:41 AM
Return request for order: "Hi. I was calling because my mom had ordered a couple things that she wanted to send back."
- From a call lasting 19m 27s , Feb 22, 2024 5:33 PM
Issues with missing orders: "I keep getting charges for the Christmas tree that lights up but I'm not receiving any shipments."
- From a call lasting 39m 55s , Feb 22, 2024 4:13 PM
Confusion on payment for coins: "I was under the impression I was getting a whole thing for a hundred and fifty dollars."
- From a call lasting 13m 4s , Feb 22, 2024 3:01 PM
Chain broke on pendant: "We had made an order, and it was for the mocha pendant and we got it in yesterday. And the next part, the chain part itself is broke."
- From a call lasting 9m 6s , Feb 21, 2024 2:11 PM

More Bradford Exchange Customer Service Contacts

There are of course other ways to contact Bradford Exchange customer service besides the phone. Below we list the best ones, by medium.

Bradford Exchange Customer Help Desk / Web Support

bradfordexchange.com - Billing
Online customer service support form
As a last, sometimes only, resort- Bradford Exchange customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Bradford Exchange's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Bradford Exchange agent. This phone number is Bradford Exchange's best phone number because 25,002 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-503-9057 include Return an Order, Cancel Order, Missing Order, Update Account Info, Track a Package and other customer service issues. The Bradford Exchange call center that you call into has employees from Canada and is open Mon-Fri 7am-6pm CT according to customers. In total, Bradford Exchange has 1 phone number. It's not always clear what is the best way to talk to Bradford Exchange representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Bradford Exchange. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Bradford Exchange. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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