Bradford Exchange Customer Service Issues

I am MariaT Fraga. I have attempted to contact customer service by phone and email, providing all necessary information, but have been unable to connect. I am facing frustration with the repeated request for an order number and delays in shipping. I have received notice that the ornament I ordered, Home Sweet Home, with order number #[redacted]20, is delayed until July 27, instead of the initial May 27 date. I am seeking clarification on the status and shipment of the ornament. Additionally, I reported the breakage of Lina Liu's iridescent hummingbird months ago and was promised a replacement, which I have yet to receive. I urgently need resolution on both matters. Due to hearing impairment, email communication is preferred. Your assistance in resolving these issues promptly is greatly appreciated. Thank you, MariaT Fraga.

My husband is a big fan of eagles, the birds. For many years, I have been collecting wall plates for him, some with added enhancements. I was curious if you will be releasing more plates like that. The standing sculptures are lovely, but with grandchildren around and limited space, displaying them becomes a challenge. I have browsed your online selection, and most items are either too large or exceed my budget. Can you provide information on any upcoming plate releases? I am eager to find some suitable eagle collectible plates. Thank you for your assistance in this matter.

My mentally handicapped daughter placed an order for cat slippers without our consent. We were contacted by a collection agency. We have the slippers and will return them. Account number [redacted]81. The package was opened but the slippers were not used. We have requested in the past to not receive any mail or magazines at our residence. How can we ensure we do not receive any more items from your company? I will send the slippers back to the address in Bensonville, IL, but I need guidance on how to handle the collection process. My daughter's name is Loran Marie Porter. Please help us stop receiving any mail.

I purchased two gifts for my grandson's graduation, the diamond dog tag, and the black rope bracelet with a cross. However, instead of the bracelet I ordered, the company sent a men's bracelet for him. I need a refund as his graduation is approaching, and I have to find alternative gifts. I do not want any more charges or items from your company. Please credit my debit card and arrange for the return of the incorrect bracelet. I am disappointed with this experience and do not wish to make any future purchases from your company. Contact me promptly at 1[redacted]. Thank you, Patricia A. DuBose.

I sent a check on 4/5 with a specified delivery date. However, when I contacted them on May 9th, I found out that the item was on back order, which was very upsetting as they had already cashed the check. This situation has caused a lot of distress for my family, and I am disappointed that they did not communicate with me about the delay. I requested a refund on 5/16, but it has still not been issued after a week. This whole experience has been regrettable and irreversible damage has been done. I am incredibly disappointed with their handling of the situation.

I have been a loyal customer of Bradford Exchange for many years, spending a significant amount of money with your company. As a breast cancer survivor, I cherished the Breast Cancer Hope Ring that my son gifted me for Christmas after my radiation therapy. It was devastating to notice the pink ribbon peeling off the ring just after the 4-month warranty had expired. The communication I received stating that it could not be exchanged was disheartening. Four months is a short warranty period, especially when the ring starts to deteriorate soon after. The lack of empathy and understanding in your email responses is disappointing. I had hoped to exchange the ring by paying the price difference for a better one, but it seems this is not an option. Bradford Exchange's handling of this situation has left me feeling let down and unappreciated as a customer. The insensitivity displayed in your responses reflects poorly on the company's values. It is unfortunate that a meaningful piece of jewelry meant to symbolize hope and strength ended up causing disappointment.

I recently purchased the "Sem-Purr Fidelis" US Marine Corps Cat Figurine (Item no: [redacted]01) from your website. However, I was disappointed to find that the figurine I received looks different from what was advertised online. The pictures on your website show three hashmarks on the sleeves, but the one I purchased only has one hashmark. The authentication number for my purchase is [redacted], bought on May 20th of this year. As a former Marine Corps member, I know that a Gunnery Sergeant would not have only one hashmark after 4 years of service, as each hashmark usually represents 4 years of service. I have tried reaching out via email three times already but have not received a response. I would appreciate it if someone could address this discrepancy. Please contact me at [redacted] with a resolution. Thank you.

I have sent four letters to the Bradford Exchange, but they continue to ignore me. Despite my requests, they keep sending advertisements addressed to the wrong name, Annie Nicely instead of Annie Lyons. I have returned the mail in a large brown envelope to show this mistake, but it seems like no one cares about correcting it. I have been shredding everything because it is important to me that my correct name is used. If they can fix this issue, it would be greatly appreciated; otherwise, I will no longer purchase anything from them. Thank you for understanding, Annie.

On July 21st, I placed an order for the Harry Potter collection. There seems to have been an issue with my order being duplicated, resulting in me receiving two confirmation numbers. Upon attempting to cancel one of the orders via email, I received a non-delivery notification. Following up with a phone call, a representative suggested I might receive two shipments and advised me to refuse one. The expected shipment did not arrive as scheduled yesterday, and I noticed that I have been charged twice on my credit card. Given the circumstances, I now wish to cancel both orders. The two confirmation numbers in question are [redacted]30 and [redacted]47.

I am disappointed with the quality of the "Life of Christ" statue I received. It does not meet the standards I would expect from Thomas Kincaid or the Bradford Exchange. I am concerned about returning it due to the poor quality. The shipping costs were also higher than quoted. I am frustrated with the lack of response to my requests. If this issue is not resolved, I will involve PayPal and the Better Business Bureau. I am seeking a refund for the product and the excessive shipping fees. I would like assistance in facilitating the return of the item. Thank you.

On April 7, [redacted], I placed an order for 2 £5 coins to commemorate the 75th D-Day Anniversary. I have only received one coin so far, and I understand from your website that it may take up to 6 weeks. However, today I received a Gold Beach coin with an invoice stating that £32.94 has been charged to my debit card. I did not authorize this purchase, and I did not order this coin. The order number on the invoice is [redacted]-CO307.O2. My original order was only for the 2 £5 D-Day coins, and I have no interest in any other coins. I kindly request a refund for the unauthorized Gold Beach coin and instructions on how to return it. Thank you for your prompt attention to this matter.

I canceled a subscription in March, but in July, I received an item and was charged $99, which I promptly returned. After a month, I contacted customer service to inquire about my refund, but they said it could take a few weeks. When I asked for an update, they requested the tracking number, which I did not have as it was their return label. They insisted that I wait. They claimed I hadn't canceled in time, but I had canceled back in March when I received the previous item. I am frustrated because it seems like I may not receive my refund.

I placed an order on your website last Saturday, August 24th, [redacted], for a bracelet for my daughter's 18th birthday, which is tomorrow, August 28th. I selected 2-day shipping to receive it today, August 27th. I received confirmation of my order with the chosen shipping method, and an email confirming the shipment over the weekend. However, today I got a new email saying my order is about to ship. I'm uncertain when I will get my order. I ensured to pick 2-day shipping, paying around $31 for it to arrive in time for my daughter's birthday. I swiftly paid the extra shipping cost to ensure timely delivery. The order number is [redacted]40. Please reach out to me via email or phone at [redacted]. Thank you. K. M.-Franklin

I placed an order on 29.08.[redacted] for a D-day coin + folder: CO307.01S. I quickly realized I needed another one, so I called and placed another order which was confirmed. The first coin arrived without any issues, but the second one never showed up. I've been trying to log into my account online unsuccessfully. Multiple phone calls only lead to a long automated process asking for a callback number, with a waiting period between 7 hours and 72 hours. I never received a call back. I've also submitted several emails using online forms with no response. Previous customer service interactions were always excellent. I'm disappointed by this recent lack of communication between the company and customers. Regards, RayH

I recently purchased one of your lovely necklaces for my daughter's birthday. My name is Joseph Gavanditti. I must commend the quality and beauty of your products. The ordering process was simple and smooth. I'm reaching out because I've noticed your advertisements excessively displayed on my Facebook feed and local community news. While I appreciate your elegant gifts and good work, this has unfortunately spoiled the surprise for my daughter, who now likely knows her birthday present. It feels like an invasion of my privacy. I have never encountered this issue before, and I would appreciate it if this could be rectified to avoid such situations in the future. Honestly, this might impact my decision to purchase from your company again. Sincerely, Joseph C Gavanditti

Subject: Disappointed with "Winters Majesty" Product Dear Customer Service, I am disappointed with the "Winters Majesty" product I received as part of my order with account number [redacted]. The product does not live up to the impressive portrayal in your advertisements. The item is of poor quality, resembling a cheap plastic toy, with lackluster details like expressionless eyes and poorly defined features. It falls far short of the price paid for it. I appreciate the effort put into your ad photography, but the actual product does not match the presentation. I am requesting a return for "Winters Majesty" and would appreciate a return number to ensure the refund is processed correctly to my account. While I will not be returning it in its original packaging, rest assured it will be securely packaged. Regrettably, there was no certificate of authenticity or any accompanying paperwork in the plain box the item arrived in, which was unexpected based on the product description. I kindly ask for your assistance in providing the necessary information for the return process as the automated system has not been helpful. Thank you for your attention to this matter. Sincerely, A, Account #[redacted]42

I am concerned about the billing issues I have been experiencing with your company. I have proof that two money orders totaling $44.04 were deposited into your Bank of America account back in May and June. Despite this, I recently received a letter dated August 16, [redacted], demanding payment for the same amount. I find this discrepancy troubling and believe it may negatively impact my credit history. I have taken steps to file a complaint with the Attorney General's Office in Illinois. Although I could not find a phone number on your correspondence, I will reach out to discuss this matter further. I hope to resolve this issue promptly to avoid any legal action.

I purchased a ring from the UK Bradford Exchange and only realized afterwards that the invoice indicated it would be shipped to the UK, not the United States where I reside. Despite this, there was no explicit message stating it would not be delivered to the US. I find it unlikely for it to reach me in the US. Contacting them has proven challenging. Upon checkout, the only country selectable was the UK, which I assumed was due to the origin of the shipment. How can I rectify this situation to avoid any charges on my debit card and ensure I receive the ordered ring?

I recently received the "Disney Villain Shoe Ornament" that I ordered, but one of the figurines has a deformed face. It appears as if her face melted and was poorly reattached. Considering the price I paid and the supposed guarantee, I don't think the item was properly inspected before shipping. This is the first time I have been disappointed with an order. I am requesting to return the product and receive a replacement set of figurines that have been thoroughly checked for quality. Thank you for your attention to this matter. Sincerely, Sherri B.

Hello, I recently purchased an item from my Harry Potter snow village collection, specifically the “train station.” The piece arrived in good condition; however, the certificate enclosed was not for the Harry Potter train station as expected. I am seeking assistance on how to obtain the correct certificate for this particular item. For prompt resolution, please reach out to me at [redacted]. Thank you. - R. Pince