Booking.com Customer Service Issues

I am inquiring about the reimbursement process for the Red Roof Inn San Antonio - Seaworld / Northwest reservation I made from September 12th to the 20th, [redacted]. The accommodations provided were not as described when booked through booking.com. The room was unsatisfactory with stained curtains and towels, which raised concerns about hygiene, especially during the pandemic. I promptly informed the staff of my decision not to stay and was advised to contact your team for a full refund to be issued to my debit card. I have visual evidence of the substandard conditions if necessary. My name is Ryian Thomas.

I made a booking on August 8, [redacted] for a holiday to Blackpool through Booking .com, paying through PayPal for the hotel and flight. I had trouble finding my flight details and was unable to reach Booking .com due to the virus situation. I called a number in London thinking it was jet2.com and was assured all my details would be at Belfast International Airport. However, upon arrival, nothing was arranged, causing us to miss the flight and incur expenses to rebook a 10-hour later flight. Being a pensioner on a fixed income, I cannot afford this extra cost and would like a refund for the flight. Please assist. Sincerely, Jordan Woods.

I made a reservation with Booking.com for three nights from June 20th to June 23rd, under reservation number [redacted]. The reservation was supposed to be free cancellation, but I cancelled on April 4th. Despite that, the NAMAST INN GUEST HOUSE in Lisbon had already charged me [redacted] euros. I've been in touch with both Booking.com and the hotel multiple times, and they have assured me of a full refund. The latest promise from Booking.com was that the refund would be in my account by September 16th. However, I have yet to see any reimbursement, and I'm struggling to reach the hotel. I expect a full refund from either the hotel or Booking.com due to their free cancellation policy that was not honored. Thank you.

Hello, I am reaching out regarding our reservation ([redacted]) for a trip to Minorca, Spain, in April. Sadly, due to ongoing Covid complications, our trip was cancelled. Despite multiple attempts over the past three months to contact Booking's customer service for a refund, we have not received any responses. Booking unilaterally offered us a credit note for the upcoming year. However, with the current lack of flights from Toulouse to Minorca, our ability to use this credit is nonexistent. Booking provided us with a Spanish phone number (not directly from the lessor) and failed to offer further assistance. Unfortunately, we have not received replies from either Booking or the lessor. We are now requesting the [redacted] euros refund promptly. We urge Booking to address our predicament and respond to our inquiries soon. Otherwise, we will have no choice but to pursue legal action. Thank you, Céline M. [redacted]

I arrived at the property two nights ago and was instructed to contact Agoda to provide the virtual payment number to the front desk. After doing so, the call disconnected before completion. The staff assured me the manager would address it the following morning. The next night, I had to switch rooms due to water damage and was informed of a remaining balance of over $[redacted], asking me to call again for the payment number. Due to fatigue, I fell asleep. Tonight, Agoda's customer service was unhelpful and rude, instructing me to contact an incorrect number. I simply wish to provide the virtual card to the front desk promptly to resolve this unnecessary inconvenience, given that I had booked and paid for the stay in advance.

I recently took a trip to Tennessee and stayed at the Evergreen Smoky Mountain Lodge in Pigeon Forge. Unfortunately, my stay was marred by rude staff who were disrespectful to me and my disabled friend. Despite hoping to uplift her spirits after the loss of her grandmother, we were met with a disappointing experience. The room we were provided was not up to standard, emanating odors of urine and mold. I could only capture a few images as it was distressing my friend. Though I understand the challenges of COVID, the cleanliness and maintenance were lacking. I even had to purchase cleaning supplies to sanitize the room myself. Requesting a room change due to safety concerns was denied by the staff due to our short stay. I believe this treatment was unprofessional and unacceptable. I am seeking a refund for my stay.

To the concerned party, I made a reservation for Denver East-Stapleton on May 20th, totaling $[redacted].62, on Feb 20. Due to the COVID-19 pandemic, I, as a nurse, was unable to travel during this time to fulfill my duty in fighting the outbreak. After attempting to obtain a refund through booking.com without success, I was directed to contact Holiday Inn's main line. Despite their agreement to issue a refund, it has not been processed. Following up with Denver East-Stapleton, they mentioned trying to communicate with booking.com, who claimed I missed the refund deadline. This information is inaccurate. Ms. Rondisha Collins from Denver East-Stapleton Finance has offered to facilitate the refund process. This refund is crucial to assist me and my family amidst personal challenges. Due to difficulties reaching you by phone and an invalid confirmation number, I provide the following details for reference: Confirmation Number: [redacted] PIN: [redacted] I appreciate your prompt attention to this matter. Sincerely, L. Alves

The hotel is unable to process my credit cards despite me providing different cards multiple times. I have successfully used these cards at various places with no issues. The hotel is requesting payment multiple times a day, but when I provide my card at the desk, it does not work. I have confirmed with my banks that there are no issues on their end. The hotel claims they are losing bookings and revenue because they don't recognize me. Can you please update the credit card number I used for booking as indicated on your website? I'm unsure why this is now an issue, but it's becoming a focal point. They insist on me providing a new card daily, even waking me up for it. There is no problem with my credit cards. Please contact me at [redacted].

I made a reservation at Quality Inn and received a confirmation for their location. However, upon arrival, I ended up at a Super 8 instead. The Quality Inn down the street had no record of my booking. After contacting various Quality Inns in the area, I was informed my reservation was indeed for the Super 8. Unfortunately, the Super 8 was not a pleasant stay with rowdy individuals engaging in inappropriate behavior. The place was dirty, and I encountered issues with other guests. The situation escalated when the hotel staff questioned my presence in the room. This mix-up was solely due to Booking.com, and I am seeking a refund for this experience. I initially selected Quality Inn based on positive reviews and affordability, but the reality was far from the quality I expected.

I recently made a booking at Dantes Guest House in Alberton, Gauteng. Upon arrival on the 5th of October, I encountered several issues with the accuracy of the place compared to the photos. The bathroom was extremely cramped, with the shower being cold and the entire area soaked. The room was small, feeling like a converted garage without basic amenities like a mirror. Despite complaints and wanting to leave, the manager only offered a partial refund due to my use of the facilities. The lack of security on the premises and overall unsatisfactory experience led me to relocate to the Nicol Hotel on the same day. I am disappointed and still waiting for my refund of R370.00. This place does not meet expectations and should be removed from booking sites. Please address this matter promptly.

I would like to address a cancellation for reservation number [redacted] Pin #[redacted]. The Z Piccadilly Hotel in London kindly offered to allow us to rebook until the end of January [redacted] due to the ongoing COVID-19 pandemic. However, as the situation continues with no clear end in sight, it is unsafe for us to travel at this time. All other hotels we had reservations with have provided refunds, both refundable and non-refundable. We kindly request that The Z Piccadilly Hotel also offer us a refund of [redacted] Pounds or CAD [redacted] for our cancelled booking. We look forward to rebooking with them once it is safe for us to embark on our extended European trip. Thank you for your understanding. Sincerely, D. K. and S. N.

My booking was canceled due to the coronavirus. The money was taken from my account on March 13. I contacted you on August 10 with no response. When I reached out again on August 20, I was asked for a copy of my bank statement to prove the charge. I sent this on August 25 but received no reply. Despite contacting you on September 5 and 20, I have not heard back. If I do not receive a refund for the 7-month hold on my money, I will pursue legal action and seek compensation for the time and any interest gained during this period.

I would like to file a complaint regarding my stay at Park Inn Peterborough on Friday, September 18th, [redacted]. I have already lodged complaints twice on the Resolver website, but have not received any response. My Booking ID number is [redacted]. I want to clarify that I also stayed a 2nd night on Saturday, September 19th, booked through lastminute.com using a voucher. The issues include: not being informed in advance about the restaurant's closure, not receiving the city view room I paid extra for, the room not being cleaned, a missing bed leg replaced with wooden blocks (photos available), and a pervasive sewage smell throughout the hotel.

I am writing in connection with Booking reference [redacted]19. After comparing prices on different websites, I opted for yours as I have used it before. The initially quoted rate for a large van was $[redacted].23 for the specific dates I requested. However, upon receiving the confirmation, I noticed it was for a day less and with incorrect timings, amounting to $[redacted].72. I would appreciate if the booking can be adjusted to include the extra day at the same daily rate. My arrival is scheduled for Thursday, November 19th, at 1:00, and departure on Monday, the 23rd, at 4:30. I hope this request is clear; I am unsure how this discrepancy occurred.

A few months back, I made a flight reservation through cheapo.com. Despite my efforts to rectify a mistake made by their representative, the booking for my hotel room extends two days beyond my flight departure on the 26th. I am keen on keeping the reservation but need to adjust the dates by removing the final two days. I am determined to resolve this discrepancy and would appreciate your assistance. Kindly get in touch with me. Thank you.

Good evening. I have been traveling for a long time, visiting many countries and cities in Russia. I have stayed in various hostels and have written numerous reviews about my experiences. Usually, I have been lucky with hostels, likely due to the accuracy of previous guests' reviews and ratings. However, this year I encountered a Russian hostel that did not live up to its ratings. From September 15-17, I stayed at Hostel Comfort in Tver, chosen for its location near the train station and high rating of 8 points. In reality, it was more like a dormitory where long-term workers in Tver reside. I detailed all aspects, including positives and negatives, in my review with accompanying photos. Upon receiving a response from the hostel owner accusing me of being evicted for being drunk, I was shocked. This was my first visit to Tver, making their claim of me being a regular guest easily disproven. Their blatant lies have made me question the authenticity of positive reviews, as well. I will be more cautious in believing responses from hostel owners going forward. Galina K.

During my trip, my car battery failed and the rental company couldn't provide a replacement or cover repairs. I had to replace the battery myself, impacting my journey with poor car performance. Dollar rental's customer service suggested you contact them to reimburse the rental fee so you can refund me the $[redacted].43 I paid through Booking.com. The rental agreement is #[redacted]56, the roadside service case # is [redacted], and the Booking.com reference # is [redacted]10. This frustrating experience disrupted our long-awaited trip and even endangered us with the unreliable car. Please assist in resolving this issue. I have images of the faulty battery for reference.

During our recent stay at Aquanaut Beach Resort, my husband, friends, and I were disappointed by the condition of the two-bedroom apartment we booked. Upon arrival, we were met with filth that required six hours of cleaning after a long six-hour journey. The beds and mattress covers were soiled, toilets dirty, kitchen cupboards sticky, and there was a noticeable carpet stain. The oven was in a deplorable state with solidified fat on the tray. While we understood some areas might need renovating, the level of dirt was unacceptable. When we sought out the Manager, we were informed of their rare presence on-site. Additionally, the inadequate crockery supply required staff to purchase more. We believe our unpleasant experience warrants compensation for the disappointing start to what was meant to be a relaxing holiday.

To the concerned party, I am seeking assistance regarding a hotel reservation my former partner, Bobby Byard, made at Seacliffe Hotel in Whitby for September 28th to October 2nd, [redacted]. Due to medical reasons, we both had to cancel the booking. The reservation details were sent to Bobby's email, but the payment was made using my bank card. I am requesting a full refund as the payment was debited from my account. Bobby mentioned not receiving any booking information via email, so I provided her email address [redacted] and my email [redacted] in hopes that she can retrieve the booking confirmation and pin code. Kindly reach out to Bobby for the required confirmation number and pin code. I await your prompt resolution of this matter. Thank you for your attention and cooperation. Sincerely, Mr. Mark Ratcliffe

Salve, vorrei richiedere il rimborso per le prenotazioni - [redacted] e [redacted] - a causa dell'emergenza COVID-19. Anche se la prenotazione è stata cancellata tempestivamente, non ho ancora ricevuto il rimborso. Chiedo cortesemente di procedere con il rimborso delle spese effettuate per la prenotazione. Ho tentato di contattare il numero verde per parlare con un operatore senza successo. Resto a disposizione per ulteriori chiarimenti (il mio numero di cellulare è: [redacted]). Grazie in anticipo per la vostra disponibilità. Cordiali saluti