Booking.com Customer Service Issues

I made a reservation with Romy Suites in Netanya, Israel, using Booking Number [redacted] and PIN [redacted]. However, upon arrival, I was shocked to find it was not a hotel or suites but a horrible, disgusting two-bedroom apartment where people engaged in illicit activities like drugs, drinking, and theft. The place was dirty, smelly, and unwelcoming. It was clear they were not set up to host guests. I had to find alternative accommodation as staying there was not an option. I am deeply disappointed that Booking.com would list such a place for unsuspecting guests. I am requesting a refund of the amount paid, which was [redacted] Shekels. Please, contact me at [redacted] or [redacted]72. Thank you. Regards, Doris.

Yesterday evening, I booked a Superior Apartment for 4 adults and 1 child through you at Zaton Resort in Croatia. I provided my credit card number but unfortunately did not receive a confirmation. It is possible that I entered the email address incorrectly: [redacted] or [redacted] My name is Friedrich Mössner. I urgently need to know if my reservation has gone through. The booking is from July 30th to August 7th for €3,[redacted]. Please assist me promptly. Thank you.

I was about to list my house on Booking.com when a booking was made. The guests criticized the size of the single bed in the beautiful room, wanting a double instead. I am upset that my place was criticized because they wanted to be near a pub in town. I can't access my Booking.com account as I don't know the login details. Please remove my listing from the site immediately. This situation is causing a bad start, with guests expecting a nearby pub. Please contact me at [redacted]9 within the next 30 minutes to resolve this issue and take the listing down.

Upon making an online reservation at a hotel, we were unexpectedly charged a security deposit upon arrival. However, we were required to withdraw cash from a neighboring hotel. Our pet fee was mistakenly charged twice, once on our Mastercard and once on our debit card, despite being informed of a system error with the Mastercard. Parking was unavailable, and we were directed to park far away with a young child late at night. The room was unsatisfactory with poor cleanliness, a leaking toilet, and lacking blankets. The front desk was unhelpful, advising us to contact booking.com and return in the morning. Frustrated, we left and sought accommodation elsewhere, requesting a refund for our unused reservation.

I was expecting a 20% discount from booking.com as promised by Waters Edge Resort, but it hasn't been applied to my bill. During my stay, I noticed there was no face soap or shampoo in the room. Additionally, I experienced an issue with the elevator and had to contact the fire department after being stuck for 15 minutes. The elevators were out of service for 2 days while we were on the 5th floor. Furthermore, the garage was too tight for cars to pass easily. It seemed that the hotel prioritized constructing the bar to sell drinks over ensuring amenities like the pool, hot tub, and lounge chairs were available to guests. My name is Vicki McCoy and my confirmation number is [redacted].

Today, I purchased an airline ticket on booking.com for R$[redacted].13, but my confirmation showed a charge of R$1,[redacted].81. I contacted the customer service number provided in the email, but the person I spoke to had a thick accent and didn't seem to grasp my issue. After trying to explain, I was told to contact the airline, which I know won't help since I booked through booking.com. It turns out the representative was actually from Go2Flight. I'm unsure why booking.com lists their contact number. I'm requesting an immediate cancellation of the transaction to prevent my credit card from being charged or a prompt refund of R$1,[redacted].81.

I have been misled 3 to 4 times regarding the $25 refund for a hotel stay where I paid $54 per night. Despite being promised the refund, I have yet to receive it. Each time I call for an update, I receive different information. Recently, while speaking to a representative through booking.com, they were unprofessional and rude, which has left me feeling disappointed. I plan to file a complaint about this experience. The lack of refund and the disrespectful behavior from the employees have made my interactions with booking.com very unsatisfactory.

Customer Giannis B. has a reservation under number [redacted] for June 29th to July 9th, with them arriving today. A female guest expressed the room wasn't to her liking and had a smell. Despite other guests in different studios being content, the situation escalated with Giannis B.'s wife or girlfriend wanting to depart due to disagreements. They are willing to pay one day's fee for today's stay, but are requesting to cancel the rest of their reservation without additional charges, mentioning the rooms are unsatisfactory and odorous. They seek guidance on how to proceed promptly, aiming to settle the one-night charge of 60 Euros and terminate the reservation from June 30th to July 9th without penalties. Thank you.

I made a car reservation for June 24, [redacted], but unfortunately, I couldn't locate the car company at the airport despite checking with other rental agencies. I have been unable to reach them by phone and have sent an email to cancel my booking with no response so far. The payment of $[redacted].49 has been charged to my Visa ending in [redacted], despite my cancellation attempt. My booking confirmation number is # [redacted]07. I kindly request a refund of the charged amount. Thank you.

I am reaching out about the recent reservation made with the below details: Booking Reference: [redacted] PIN: [redacted] Our hotel was prominently featured with a complimentary taxi transfer upon arrival on booking.com. Regrettably, I encountered an issue during the booking process as the website pre-filled the incorrect airport details. Despite our arrival at Split Airport (SPU), the system defaulted to Brac Airport (BWK), which is not the correct airport for our stay. After contacting booking.com and being connected to their taxi service, I was informed that only arrivals at Brac Airport qualify for the complimentary transfer. This poses a problem as Brac Airport is not the one serving our resort. Given this discrepancy, I believe the promotion is misleading since the free taxi service is not available from the correct airport to our accommodation. I kindly ask booking.com to honor the initial offer as presented to us upon selecting this accommodation, including the complimentary taxi transfer to our hotel.

I booked a transport taxi through Booking.com for a ride from Rome airport to my hotel. The payment of £[redacted].11 was deducted immediately. Unfortunately, I made a mistake with the date and had to cancel the booking. However, I have not received a refund yet. I have attempted to call but cannot locate a contact number on your website, and the number I found through Google is invalid. It is frustrating that it is challenging to reach you for assistance. Please process my refund of £[redacted].11 promptly.

Good morning, I booked my flights to Valencia through your platform, purchasing 1 luggage as detailed below. However, during check-in on Vueling, the luggage doesn't show up, and on Ryanair, it says it was "purchased by a third-party travel agent". Customer reference: 40-[redacted]97 PIN code: [redacted] Thank you so much.

Subject: Assistance Needed with Invoice from Leader Al Muna Kareem Hotel - Madinah Munawara Hello everyone, I recently stayed at the Leader Al Muna Kareem Hotel in Madinah Munawara from June 20, [redacted], to June 25, [redacted]. I booked and paid for my stay through the Booking application. However, upon checking out, I requested an invoice from the hotel, but they have been unable to provide it despite numerous attempts. The hotel has advised me to obtain the invoice from Booking.com, but I have yet to receive it. I urgently require the invoice for my records. Hotel Name: Leader Al Muna Kareem Hotel Address: Ubaida Bin Al-Jarrah Street, Al-Madinah Al-Munawwarah, close to the Madina Munawara - Haram Reservation Number: [redacted] Mobile Number: [redacted] Thank you for your assistance. Best regards, Amr Mohamed A. H.

I recently stayed at Leader Al Muna Karim Hotel in Medina Munawara from 20-6-[redacted] to 25-6-[redacted]. I paid for the reservation through the Booking app. When I requested an invoice upon checkout, the hotel informed me that I should receive it from Booking, which I have not yet received. I have been trying to obtain the invoice without success. My check-in number is [redacted]83, and my contact number is [redacted]. I am Amr Mohamed Abdel Hamid, and I stayed at LEADER Al MUNA KAREEM HOTEL on Ubaida Bin Al-Jarrah Street in Al-Madinah Al-Munawwarah near Haram. I urgently need the invoice. Thank you.

I recently contacted Booking.com by phone regarding a reservation issue for Barstow. I had booked for the wrong dates and needed to cancel but was informed that Booking.com would have to assist with the cancellation. Despite being assured that it would be taken care of, I am still receiving updates about the reservation. This situation has become quite frustrating for me as I will not be in Barstow on the seventh and eighth. I have always had a positive experience with Booking.com in the past and I hope this matter can be resolved promptly. My name is Angel Maston.

During my recent trip, there were two concerning issues involving bookings supposedly made through booking.com. Firstly, I received multiple emails regarding reservations I never made, progressing from stating my expected arrival to claiming I owed money for a no-show. These reservations did not appear in my personal booking.com account. Secondly, booking.com charged my account for a booking at a different location that I never authorized. This reservation was not a result of any searches I conducted, as I was out of the country at the time of booking. I have taken the precaution of canceling my credit card due to these unauthorized charges by booking.com. It is alarming that such incidents occurred, and I am seeking assistance to address this serious matter promptly.

I mistakenly booked a second room at Comfort Suites Grand Rapids South instead of Springhill Suites on Booking.com for Dianna H. We realized the error, cancelled the Comfort Suites reservation (#[redacted]), and rebooked Springhill Suites. Despite submitting a refund request through Booking.com, Comfort Suites GR South refused to refund the unused room. After contacting both the hotel and Comfort Suites corporate, I was told Booking.com must handle the refund. Despite multiple attempts to reach them, I was only redirected to submit another customer service request. The reservation dates were 06/05/[redacted] - 06/09/[redacted] under Dianna Hutton's name.

I have a reservation for Aloft on the Magnificent Mile in Chicago for next week from July 12th to 15th for two rooms. I haven't received a confirmation email or text, but I need to cancel by July 8th. Despite contacting the hotel, they couldn't find my reservation since third-party bookings may only show up on the day of check-in. I want to cancel before any charges apply, but it's been challenging to reach someone. I appreciate any assistance. Thank you, Michelle & Kyle Wilson Reservations for our son: Elijah Wilson Aloft hotel Chicago

I need assistance with cancelling a hotel reservation due to a tragic event. My sister, R. Burton, had booked 2 rooms at the Wyndham in Williams, AZ from June 29th to July 2nd, but she passed away in a car accident on May 30th. Her husband, D. Burton, who was also involved in the accident, is recovering from a brain injury in a group home. We contacted Carlos at the hotel to cancel the reservation, as there was no booking from booking.com as per his confirmation. However, we are yet to receive the refund on their credit card. We are hoping to know when the credit will be processed. Thank you, S. & S. Kernagis.

I tried to contact the property but had no luck. When I arrived, the security at the complex informed me there was no 'Airbnb' there. Without a specific apartment number, I couldn't check-in, and with night approaching and no resolution, I had to find alternative accommodation. Multiple calls went unanswered, leading me to believe it was a scam. Please remove the listing promptly and provide a refund. I urgently require the funds since I had to secure another place. Please address this promptly as I'm currently in need of a place to stay tonight. Booking Confirmation: [redacted] Pin: [redacted] Chevorne K. Phone: [redacted] Banking Details: CL Cronje Capitec Savings Account [redacted]