Booking.com Customer Service Issues

I booked a car through Booking.com with HERTZ. I had to change my reservation from April 1st to the 4th. Booking.com informed me that due to three days less of rent, they would only refund me [redacted] Mexican pesos out of a 7,[redacted] pesos rental. I agreed. When I arrived to pick up the car, Hertz told me my reservation was for the 10th and since I didn't show up, they had no car available. However, Booking.com still charged me the total rental amount and I received nothing in return. I urgently need to get this money back!

I made a reservation at Best Western Toronto Airport for one night on June 21, [redacted], through their booking website on April 7, [redacted]. Although the booking seemed successful, I have not received a confirmation email after multiple attempts. I have checked my spam folders both on my phone and on Gmail, where my valid email address is [redacted], but no luck. The hotel has informed me that they don't have any record of my reservation. I kindly request assistance in looking into this matter. Please reach out to me via both email addresses provided. Thank you. Goran L. Email: [redacted] Phone: [redacted]

Good evening, I want to report an incident of fraud at Riverside Ocean Naples where I made a reservation with booking number [redacted] and code [redacted]. The hotel contacted me demanding a prepayment, which they charged me for three times. When I asked for a refund, they sent me a link for the reimbursement but ended up charging me twice instead of refunding me. They also canceled the reservation themselves. How can your website allow such scammers to be featured on their page? They stole about [redacted] euros from me. Please take action to refund me and combat these scams on your site. Thank you.

Order ID: [redacted] PIN: [redacted] Order Name: WU CHEN Passport: E[redacted]5 Issue: I am facing a problem with my hotel reservation at Wharney Hotel Hong Kong. The hotel has double charged me $[redacted].5 and [redacted].5 HKD. Despite contacting both the hotel and the booking agency, I have not received a satisfactory solution or a refund. 1. On March 29, Wharney Hotel charged me $[redacted].5 using my MasterCard, which is 48 hours before my check-in. This amount is pending on my account, and although the bank confirmed the transaction with Guangfa Bank, I am still awaiting a resolution from the hotel or booking. 2. When my friend checked in with me on March 31, the hotel claimed the $[redacted].5 was just a pre-authorization, but then proceeded to charge an additional [redacted].5 HKD for the same reservation. 3. Customer service representatives Allen and Abel from the booking agency provided unprofessional and unhelpful assistance. Their advice, such as converting the USD bill to HKD, was not relevant to my situation. Despite promises of a response within 24 hours, I have not heard back. 4. It has been over 5 working days since my initial complaint on March 31, and I am still without a resolution or refund for the double charge. I am seeking assistance with this matter.

On April 8, [redacted], at 9:00 PM, we arrived at the Green Tree Inn, the motel we had booked. Unfortunately, upon arrival, we were denied entry because our reservation ([redacted]) could not be found. Despite trying to contact the property manager to resolve the issue, we received no response. We then reached out to Booking.com for assistance in connecting with the property manager, but our efforts were unsuccessful. After contacting Customer Service, we were informed that Booking.com would issue a refund for the price difference between our original booking and the alternative accommodation we found. Initially, we had reserved two rooms for $[redacted] each (reservation [redacted]). The actual price we paid for each room was $[redacted], resulting in a total difference of $[redacted]. We kindly request a refund of $[redacted]. Thank you, Ruoqun Yang

Hello, I am a realtor interested in the property listing at [redacted] Berg for a potential land assembly project with neighboring properties. I am currently working on offers from a developer, and joining the assembly could be financially beneficial for the owners. I am looking to contact the owners, specifically Yingsu Cui. Please reach out to me at [redacted] or via email at [redacted] Thank you and I await your response.

Hello! Hello! Here is a letter we decided to send when booking. We were advised to contact the hotel manager. The department head stopped responding. We had to pay for the hotel stay in cash on-site because the hotel manager informed us that it was not possible to withdraw our money from the booking account. However, we paid the money through the booking and it was debited from our account, and we paid in cash. As a result, we paid twice for the stay at your hotel, online and in cash. We would have gone to another hotel, but the child was very tired on the way, and we had to pay for our daughter and wait for the refund.

I made a reservation at Arden House Hotel in Kircudbright for April 7th. Upon arrival, they had mistakenly reserved 2 rooms under my name. Initially, I tried to reserve a double room but never received confirmation. When I raised this concern with booking.com, I was informed the double room was no longer available and was offered a pricier family room, which I accepted. I was charged a commission fee of £12. As this mistake was due to the website's error, I am seeking a refund.

I had a reservation tonight at a self-check-in hotel, but I encountered issues trying to check-in online. I tried calling the property management and sending a text message with no luck. Even contacting booking.com put me on hold with no response. I waited for hours from noon to 4:30 p.m. for help, but to no avail. I would like my reservation to be canceled promptly and a refund issued to my original payment method. Corrina A.

I made a car booking in Albania through Booking.com but accidentally entered the wrong email address as [redacted] instead of [redacted] Despite trying to correct it immediately after booking and not being able to locate my reservation under either email, I'm finding it challenging to resolve the issue. My booking number is [redacted]35. When I reach out to their help center, specifying it's related to a rental car, I receive automated responses directing me to a new link. Unfortunately, this loop only leads me back to lodging-related inquiries, not addressing my rental car concern. I am unable to contact them directly as I lack the necessary PIN, which was sent to the incorrect email. I simply want to access my booking details and rectify the email error.

Hello, I arrived during the holy month of Ramadan to perform religious rituals while fasting. The hotel facilities advertised Sehri (pre-dawn meal) and no minibar, which I specifically chose for my stay. Despite showing my booking details, the hotel staff has not been accommodating, and there is no responsible person available to assist us. This situation is disrupting our pilgrimage in Madinah. I am requesting to be relocated to a different establishment that can fulfill the services promised in my booking promptly. I trust in the customer care commitment of booking.com and hope for a swift resolution as my family and I are currently stuck in this unsatisfactory situation.

Hello, During the holy month of Ramadan, my family and I are fasting and performing religious rituals. Our accommodations lack the promised sehri early breakfast service and no minibar for drinks, which are essential for our spiritual observance. Despite showing our booking details, the hotel staff seems uninterested in resolving the issue. We are in need of a place that fulfills all the services listed in our reservation to allow us to practice our faith without obstacles. I am urging for a swift transfer to a satisfactory location as staying under these conditions is not acceptable. I have always trusted booking.com for reliable reservations and now look forward to experiencing exceptional customer service and care from your team. I eagerly await your prompt assistance as my family and I are currently stranded. Your immediate attention to this matter is greatly appreciated. Best regards

I have reached out to customer service both via email and phone regarding my refund for the remaining payment on a hotel booking. As of now, I have not received the refund yet. Here are my booking details: - Booking Number: [redacted] - PIN Number: [redacted] - Hotel: Welligama Bay Marriott Resort & Spa - Dates: 24/1/[redacted] to 27/1/[redacted] I had to cancel my booking after checking in due to an emergency, and I had already paid in full upon check-in. The reservation specified that the first night is non-refundable. The manager mentioned that they would process the refund after confirming with booking.com. Despite it being April now, I am still awaiting the refund for the remaining nights.

I'm reaching out because I am having an issue with booking a car in Italy. Despite following all the requirements listed, when we arrived to pick up the car, we were denied due to uncertainties about the driver's card we used for a previous booking. The instructions did not specify that the card itself needed to be registered, only that the person renting the car had to be the owner of the card. It was not mentioned that the card needed to be of a specific type with certain features. Our Ukrainian vehicle registrations do not have such stipulations. While I understand different countries have their own rules, it is disappointing that these details were not made clear to us, resulting in a failed trip. Additionally, we were charged an extra [redacted] euros because the card used was a debit card, even though the website did not mention any additional fees for this type of card. We are seeking a resolution where we can receive a refund for the initial booking and rent a car at the originally quoted price, but we have not received any response from booking and rentalcars.com. Your assistance in helping us find a solution without the need to call an operator would be greatly appreciated.

Hello @ booking.com, I received an email regarding a hotel booking in Italy from booking.com, but I did not make this reservation nor have I ever used your services. Can you please look into this matter regarding the unauthorized booking and provide me with more information? I can send you the email as proof once I have your contact details. Thank you, Gerhard K.

I have booked a hotel in Istanbul, but unfortunately, the hotel does not match the pictures on the website at all. There is no credibility whatsoever. The hotel is unclean, lacking insulation completely, and it feels like the person in the next room is in my room. There is no privacy or comfort. The place is very old and dirty, with a noisy bed. I have not been able to sleep for two days. The balcony door is not good; I constantly hear banging sounds. There is no cleanliness at all; the bedding is dirty, the bathroom and wardrobe are broken, and there are no amenities. The towels are dirty and seem like they are 20 years old. The situation is very bad, and I have booked for 10 days, but I cannot stay in a place like this for that long. I hope for a quick solution, please.

I made a reservation today for Holiday Inn Express Fredericksburg, VA, from April 27 to May 2, which cost $[redacted] and is non-refundable. The representative, Elaine, confirmed the amount multiple times. After the call, I expected an email with the confirmation number and hotel information, but I received none. Even after filling out a survey Elaine sent, I still did not receive any email. I reached out to customer service via phone and email, but without the confirmation number, I couldn't make any progress with my booking.

Regarding the recent invoice sent to Oldonyo Lodge, I wanted to confirm if the payment was received. I used Mpesa Pay Bill number [redacted] with property number [redacted] under the name Anthony Kinyua with phone number [redacted]. I have tried calling Kenya numbers unsuccessfully. Any assistance in opening my site for booking would be greatly appreciated. Thank you in advance for your help. Best regards.

Hi, I recently signed up for the Genius program with a special deal. According to the program, I should receive a 15% commission discount on all stayed Genius-rate bookings within the next six months. However, I recently received a new booking (booking number: [redacted]) which did not mention anything about the 15% discount I am supposed to receive. Can you please clarify this for me? Regards, Rogier Finca Roca Vista Alhaurin el Grande, Spain Currently, I am paying 26% commission on the Genius room and the standard 16% on the other room that was booked.

I have been facing issues with a reservation at Holiday Lodge since last year. The reservation cost was approximately $[redacted], but the hotel lacked most of the advertised amenities. Despite the clerk calling their boss for a refund approval, after a month, when I followed up, they mentioned that my company needed to approve something. This has been incredibly frustrating, and I am seeking a resolution. Currently homeless and waiting to retrieve my RV from the shop, I require a temporary place to stay. A voucher would be acceptable, as I no longer have access to the bank account linked to the reservation. Thank you. - Danieal Runyan.